In the new era of rapid change and constant transformation, we are all directly or indirectly related to the letter of commitment, which is a product of the written standardization of verbal commitments. In order to make it easier and more convenient for you to write a letter of commitment, the following is my compilation of medical equipment after-sales commitment letter, I hope it will help you.
Medical equipment after-sales commitment 1
Medical Equipment Co., Ltd. in line with the "credibility, integrity first" principle, to make the following service commitments:
1, X company will provide free information consulting, publicity pages, technical guidance and the use of products sold by the operation of the training services;
2, the company's products are not only for the use of the product, but also for the use of the product and operation of training services. < /p>
2, the company's sale of single-use sanitary products, non-human damage, if due to quality problems, will be free of charge replacement;
3, I received the purchase call, will respond within 24 hours, non-special irresistible reasons, will be the first time to deliver the goods, and actively provide convenient and efficient quality service;
4, the company's service phone: xxxx< /p>
4, the company service phone: xx< /p>
xx Co., Ltd. 20xx, xx month xx On the company's sales of micro-syringe pumps, infusion pumps, enteral nutrition pumps and after-sales work, the company solemnly promises: 1, the products involved in the service and after-sales work, are directly responsible for the manufacturer (including training of the use of the operators), if any problems received within two hours after the phone call to respond to the question. Problems after receiving the call within 2 hours to respond. And the establishment of regular phone calls and irregular personnel visit system. 2, the product if there is a quality problem from the date of purchase within one year replacement, free maintenance within five years (except batteries and human damage), lifetime maintenance. Hangzhou Zeshuo Medical Technology Co., Ltd Our company sells products in the quality, service and other aspects of the matter, the commitment is as follows: I. Warranty and maintenance: for the company to sell the xxxx device warranty for one year (except for man-made factors and consumables), over the warranty period of the product lifelong maintenance service Second, transportation and installation: transportation may cause problems, but also may not be the case. Transportation and installation: problems that may arise during transportation (including insurance, loss, damage, etc.), by my company is responsible for, and by my company to bear all the costs of this process. The products can be transported to the designated place on request, and send someone to install and debug. Third, the maintenance response: in the three warranty period of the quality problems, the company promises to receive the user's notice within 24 hours to give a reply, and within seven working days, more than the warranty period of the product lifelong maintenance services. Fourth, accessory service: the price of maintenance parts outside the warranty period, the company promises to supply at the cost of the product. Fifth, the products provided, which puncture device, needle holding our commitment to 2 years of warranty, if the quality of the problem, can be replaced with new products (warranty is not extended). xxxxxx Medical Devices Co. XXXXX Medical Devices Co. Special to make the following service commitments: 1, XXXXXX company will be information and consultation, promotional leaflets, technical guidance and the use of the products sold and operation of training and other services; 2, the company sells disposable sanitary products, non-human damage, if due to quality problems, will be exchanged; 4, our company in the receipt of the procurement call, will be within 24 hours Response, non-special irresistible reasons, will be the first time to deliver the goods, and actively provide convenient and efficient quality service; 5, the company's service telephone: 0XX-34XXXXXXXXXXXXXX Medical Devices Co. September 5, 20xx XXXXX Medical Devices Co. Ltd. in line with the "reputation first, integrity first" principle, has made the following service commitments: 1. XXXXX company will provide free information consulting, publicity pages, technical guidance and the use of the products sold and operation of the training and other services; 2. The company sells disposable sanitary products, non-human damage, the company will not be able to use the products. Sanitary products sold by the company, non-human damage, if due to quality problems, will be replaced free of charge; 4. I received the purchase call, the company will respond within 24 hours, non-special irresistible reasons, will be the first time to deliver the goods, and actively provide convenient and efficient quality service; 5. Company service phone: 0XX-34XXXXX XXXXX Medical Devices Co., Ltd. September 5, 20xx My company sells products in the quality, service and other aspects of the matter, the commitment is as follows: First, the warranty maintenance: for the company sold **** equipment warranty one year (except for human factors and supplies), more than the warranty period of the product to implement the lifelong Maintenance services Second, transportation and installation: problems that may arise during transportation (including insurance, loss, damage, etc.), by my company is responsible for, and by my company to bear all the costs of this process. The products can be transported to the designated location on request, and send someone to install and debug. Third, the maintenance response: in the three warranty period of the quality problems, the company promises to receive the user's notice within 24 hours to give a reply, and within seven working days, more than the warranty period of the ` product lifelong maintenance services. Fourth, accessory service: the price of maintenance parts outside the warranty period, the company promises to supply at the cost of the product. Fifth, the products provided, which puncture device, needle holding our commitment to 2 years of warranty, if the quality of the problem, can be replaced free of charge with a new product (warranty is not extended). ****** Medical Devices Co., Ltd A, the service mode 1, telephone support: by phone or fax form, will be arranged to professional and technical personnel in the specified time to the equipment fault location and come up with a solution to the problem, and ultimately eliminate the fault. 2, on-site support: through the phone can not diagnose the fault, will arrange for engineers to go to the scene to analyze the cause, develop programs, troubleshooting. Second, the service commitment 1, the service response in a timely manner; 2, to solve the problem effectively; 3, the service process specification; 4, the service content is comprehensive. The equipment provided by the company are not less than the specified warranty period, such as quality problems during this period, the company will send specialized engineers, respond within 1 hour, arrive at the scene within 16 hours, 24 hours to solve the problem, such as within 24 hours can not be resolved, the same day to give the appropriate product replacement to ensure that the equipment runs normally. Three, after-sales service content 1, the product warranty period free of charge warranty, five years maintenance. Warranty period in the product installation is completed on the date of acceptance. Warranty period after the expiration of a reasonable charge according to the situation, see the spare parts charges. 2, each service is completed, will be submitted to the customer formal after-sales service report. 3, service plan: see the contents of the tender documents. 4, spare parts: see the tender documents preferential spare parts. 5, contact: see the tender documents after-sales service outlets. 6, installation and commissioning: free of charge to provide the installation and commissioning of goods, according to the scheduled program and the user's actual needs, the development of installation programs and installation and commissioning. 7, information: installation is complete, free of charge to provide the necessary documentation and all the information about the project. Commitment unit seal: Date: January 22, xx Medical Devices Ltd. in line with the "credibility, integrity first" principle, we have made the following service pledges: 1.x company will provide free information consulting. Publicity pages, technical guidance and the use of products sold and operational training and other services; 2. The company's sale of single-use sanitary products, non-human damage, if due to quality problems, will be free of charge replacement; 4. I received the purchase call, will respond within 24 hours, non-special irresistible reasons, will be the first time to deliver the goods, and actively provide convenient and fast quality service. Provide convenient and fast quality service; 5.Company service telephone: 0-34xxx Medical Devices Co. September 5, 20xx Regarding Changsha Huajian medical equipment, our company solemnly promises: 1.Our company promises that all the certificates provided are legal and valid, and that the products provided are in good condition in terms of material, workmanship, quality and safety. Commitment to provide products in the material, process and other quality defects, design without infringement, to ensure that the products provided to meet the design and user requirements, and in the installation, commissioning after the normal operation. 2. Products from the date of acceptance, free warranty of one year, every six months for a user consultation, lifelong maintenance, warranty period to provide free maintenance services, that is, do not charge the personnel service fees and spare parts costs, after the expiration of the warranty period, only the cost of fees. 3. I received a notice of installation within 1-3 working days, is responsible for door-to-door series of bidding product installation, commissioning operation, operation training, until the product's technical indicators fully meet the contract requirements. 4. I received the user's request for maintenance of the equipment after the notice, immediately give a reply; and send qualified maintenance engineers within 72 hours to the door at the scene of maintenance services (the same service on holidays), repair more than 1 working day, such as a moment can not be repaired equipment, our company will provide spare parts for the hospital's clinical use. 5. Our company has the above items to provide products for timely maintenance of commonly used key components, can ensure timely replacement. 6. After-sales service telephone: xxxx Authorized Signature: xxx 20xx xx month xx My company sells products in the quality, service and other aspects of the matter, the commitment is as follows: First, the warranty and maintenance: For the company to sell the medical equipment warranty for one year (except for human factors and consumables). Human factors and consumables excluded), more than the warranty period ` products to implement lifelong maintenance services Second, transportation and installation: problems that may arise during transportation (including insurance, loss, damage, etc.), by my company is responsible for, and by my company to bear all the costs of this process. The products can be transported to the designated place on request, and send someone to install and debug. Third, the maintenance response: in the three warranty period of the quality problems, the company promises to receive the user's notice within 24 hours to give a reply, and within seven working days, more than the warranty period of the product lifelong maintenance services. Fourth, accessory service: the price of maintenance parts outside the warranty period, the company promises to supply at the cost of the product. Fifth, the products provided, which puncture device, needle holding our commitment to 2 years of warranty, such as quality problems, can be replaced free of charge for new products (warranty is not extended). Commitment: Date: XXXXX Instruments and Equipment Co., Ltd. on the bidding Nanyang Polytechnic Institute of Industrial Microbiology Key Laboratory Construction Project, the third package, item 11 name: stainless steel vertical autoclave sterilizers, Model: LDZX-50KBS, manufacturer: Shanghai Shenan Medical Equipment Factory, the products sold make the following commitments. After-sales service of the products sold to make the following commitments: First, the service mode 1, telephone support: by phone or fax form, will arrange for professional and technical personnel in the specified time to the equipment fault location, and come up with a solution to the problem, and ultimately eliminate the fault. 2, on-site support: through the phone can not diagnose the fault, will arrange for engineers to go to the scene to analyze the cause, develop programs, troubleshooting. Second, the service commitment 1, the service response in a timely manner; 2, to solve the problem effectively; 3, the service process specification; 4, the service content is comprehensive. The equipment provided by the company are not less than the specified warranty period, such as quality problems during this period, the company will send specialized engineers, respond within one hour, arrive at the scene within 16 hours, 24 hours to solve the problem, such as within 24 hours can not be resolved, the same day to give the appropriate product replacement to ensure that the equipment runs normally. Three, after-sales service content 1, the product warranty period warranty, five-year maintenance. Warranty period in the product installation is completed on the date of acceptance. Warranty period after the expiration of a reasonable charge according to the situation, see the spare parts charges. 2, each service is completed, will be submitted to the customer formal after-sales service report. 3, service plan: see the contents of the tender documents. 4, spare parts: see the tender documents preferential spare parts. 5, x: see the tender documents after-sales service outlets. 6, installation and commissioning: installation and commissioning of goods, according to the scheduled program and the actual needs of users, the development of installation programs and installation and commissioning. 7, information: the installation is completed, the necessary documentation and all the information about this project. Four, preferential conditions equipment product warranty period, my company will take advantage of the permitted time (holidays) on the implementation of the product at least four times a year for regular inspections, and timely resolution of the problem, the customer's worries. Bidding unit seal: XXXXX Instruments and Equipment Co. Authorized representative signature: XXXXX Medical Equipment Co. Information consultation, promotional leaflets, technical guidance and the use of products sold and operational training services; 2, the company sells single-use sanitary products, non-human damage, if due to quality problems, will be exchanged; 3, our company in the receipt of the procurement call will be responded to within 24 hours, non-special irresistible reasons, will be the first time to deliver the goods to. Actively provide convenient and fast quality service; 4, the company's service phone: 0XX-34XXXXXXXXXXXXXX Medical Devices Co.