1. If the equipment is damaged due to falling, and the earphone hole is full of liquid and dust, which may affect the function of the earphone hole, please take the equipment to vivo customer service center for testing;
2. Please try plugging and unplugging the earphone once, and confirm whether the icon display of the earphone returns to normal. If there is still a headset icon, you can try to restart the phone to view it;
3. If the device uses a Type-C headphone jack, please confirm whether you use a one-to-many charging cable or an unofficial headphone patch cord. These devices may be incompatible with the devices, resulting in abnormal display of headset icons. It is recommended to disconnect the device for viewing.
4. If the above methods can't be solved, please back up the equipment information in advance, and bring the equipment and purchase voucher to the vivo customer service center for testing and processing.
Inquire about the address and contact number of vivo customer service center: Go to the "vivo official website /vivo Mall" APP-My-service outlet or click this link to enter and select the current city to get it.
Tips: It is suggested to call the staff of the service center in advance when going to ensure that the staff will go again during normal working hours, avoid running empty and pay attention to safety on the way back and forth.