How can the e-commerce industry improve its response efficiency to the sudden surge in orders?

In the promotion process of e-commerce industry, the number of orders tends to increase sharply. With the increase of orders, to ensure the continuous improvement of customer service satisfaction, it is impossible to ensure daily work through dialogue and form business follow-up. Especially during the promotion period. In the face of abnormal payment, abnormal orders, merchant services and other business scenarios, work order management automation is realized through optical flow, and the original work order process is optimized at any time to enrich work orders in various business scenarios.