In foreign countries, foreign-related secretaries generally work in export enterprises, foreign enterprises, private enterprises or joint ventures, . They have to liaise with and provide services to clients worldwide, and their work is internationalized and very important.
In China, foreign secretaries refers to the "three-funded" enterprises, foreign institutions in China, China's foreign units, departments for the secretary, is the reform and opening up after the emergence of a new type of outward-looking, composite secretaries, who master more than one foreign language, can operate the office automation equipment, understanding of the economy, understanding of the law, mastering the secretarial work, theory and skills, is to support their superiors, and to provide services. Theory and skills, is to assist the boss to implement the management of specialists.
Let's take a look at how the Oxford English Dictionary explains "foreign secretary" in detail.
1 one who is entrusted with private or secret matters; 2 one who se office it is to write for another; esp. one who is employed to conduct one who is employed to conduct correspondence, to keep records, and usually to transact various other business, for another person or for a society, corporation, or public body.
Secretary's Guide to Foreign Protocol. p>Secretary foreign etiquette guide
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I. Taboos around the world
1. Foreign activities, speech and behavior taboos
Demeanor taboos: strictly prohibit the posture of the crooked, hand-waving, to point at people, pulling and tugging, too close to each other, looking right and left, looking away, frequently looking at the clock, stretching, playing with things, scratching the ears.
Taboo words: strictly avoid ridiculous obscenity, other people's biographies, women's personal affairs, wages, private property, the value of clothing, criticism of elders, non-religious, mocking the vulgar.
Tone of voice taboos: avoid loud debates, high rhetoric, bad language, inquisitive, quarrels and insults, outbursts.
Courtesy taboos: strictly avoid leaving others out, talking alone in the end, easy to take a position, interrupting the objections, more than pestering, randomly interjecting, randomly leaving.
2. Foreign activities in the photo taboo
In foreign activities, people in the photo, must not commit a particular country, region, national taboos. Where in the border crossing, airports, museums, residential private rooms, new products and new technology exhibitions, precious relics exhibition hall, etc., strictly prohibit arbitrary photo. It is strictly forbidden to use flash when taking pictures of ancient paintings and other ancient relics when permitted to do so. People should refrain from taking photographs in places or areas where there are "No Photography" signs. In general, it should be avoided to take pictures of people who do not know (especially women).
3. foreign activities, health taboos
Personal hygiene: Avoid unkempt hair and face, clothing, shoes and hats, or collar and cuffs unclean. In formal occasions, avoid digging eye droppings, blowing the nose, picking the nostrils, digging ear filth, picking teeth, nail clipping and other unhygienic actions. People with infectious diseases are strictly prohibited from participating in foreign affairs activities.
Environmental hygiene: Do not spit, flick ashes, throw peelings or other unclean things, do not bring rain gear and shoes under the mud, mud and so on indoors, do not put spittoons and other unclean utensils indoor eye-catching place.
Second, the etiquette of foreign visits
(a) foreign guests to visit the etiquette arrangements for visits to pay attention to the following work.
1. Project selection. The selection of tour projects mainly consider the following factors: ① purpose of the visit, the nature of the visit to make the arrangement of the project has a certain focus. ② guests' wishes and interests and characteristics. ③ Combined with the actual situation in the local area, selected some of the projects visited.
In the selection of the visit to visit the project, should also take into account:
1) as far as possible with the business talks. For example, the talks involve some cooperation projects, and visit a related unit can help to understand the situation and issues.
2) In order to enable visitors to further understand the basic situation of the country to be visited, the arrangements for the visit has a more typical significance of the place or unit. For example, for China's current reform and opening up the situation, many foreign guests want to understand in depth, according to the requirements of the other side, to arrange for them to visit the Special Administrative Region or development zones, and organize them to visit the corresponding units.
3) According to the visitors' specialties, interests, hobbies and desires, arrange the corresponding visit to the unit. Science can visit the scientific research units, doctors can see the health care business, and so on.
4) For some female guests, according to their interests, visit social welfare, culture and art, maternal and child health care programs.
2. Arrangement. After the project is determined, a detailed plan should be made to the reception unit to explain clearly, and inform all reception staff.
3. Accompanying. According to international communication etiquette, foreign guests to visit, generally have the status of the corresponding personnel accompanied, such as high status of the host accompanied, should be notified in advance of each other.
4. Introduction. Visiting industrial and agricultural projects, generally while watching the introduction, there is confidentiality should not be introduced. Visiting the project profile as far as possible to send written materials in advance, saving time to visit the introduction, so that guests as much as possible to visit the field. Accompanying staff to understand the requirements of foreign guests, foreign guests may raise a variety of issues to be prepared, do not ask three do not know.
5. Photography. Usually can visit the place are allowed to photography. If you are not allowed to take photos of the project, you should explain to the guests first, and put up a sign in foreign languages on the site to explain.
6. Meal arrangements. Visiting places far, or go out to visit, to consider the meal time and place, if the excursion, it should be prepared food, drinks, tableware and so on. Some places have to book a lounge.
(B) the etiquette of visiting abroad. Visits abroad proposed by the visit program, to meet the purpose of the visit, but also to the guest as the host, do not force people. During the visit, you can contact a wide range of conversations to enhance understanding and friendship. At the same time, you should also pay attention to the customs and religious habits of the other side. If you want to take photographs, ask the receptionist in advance if there are any rules prohibiting photography. After the visit, express your thanks to the host. If the host is at the door to see off, after the car, you should wave.
Here we are not talking about general tourism, but as a concierge activity of the visit.
Third, business ribbon-cutting ceremony
(a) business ribbon-cutting ceremony supplies
The ribbon-cutting ceremony requires the use of certain special appliances, such as red ribbon, new scissors, white muslin gloves, trays and red carpet, please carefully select and prepare the organizers of the ceremony.
The red ribbon, also known as the ribbon cutting ceremony in the "color". As the protagonist, it is naturally the center of attention. In accordance with traditional practice, it should be a whole unused red satin, in the center of the knot into a number of flowers and become. At present, some units in order to encourage savings, and instead of a length of about two meters of thin and narrow red ribbon, or to red cloth, red cord, red paper as a variation, is also feasible. Generally speaking, the red ribbon knotted on the flower group, not only to vivid, large, eye-catching, and its specific number of often also with the number of people on the scene directly related to the ribbon-cutting. By way of example, the specific number of flowers knotted on the red ribbon has two types of patterns to follow. First, the number of flower groups is more than the number of people who cut the ribbon on the field on one. Secondly, the number of flower groups is less than the number of people who cut the ribbon on the scene on one. The former can make each ribbon cutter is always in the two flowers between the group, especially formal. The latter is different from the norm, but also new ideas.
The new scissors, is designed for the ribbon cutting ceremony in the formal cutting of the ribbon used. It must be a handful of each scene cut color, and must be new, sharp and smooth. Beforehand, be sure to check the scissors that will be used to cut the ribbon to see if they have been opened and if they work well. Be sure to ensure that the color cutter in the formal cutting of the ribbon, you can "hand up the knife down", a success, and do not repeatedly make up the knife. At the end of the ribbon-cutting ceremony, the organizers can be used by each ribbon-cutting scissors after packaging, to give each other as a souvenir.
White muslin gloves, is specially prepared for the ribbon cutting. In the formal ribbon-cutting ceremony, ribbon-cutters cut the ribbon, it is best to wear a pair of white muslin gloves, to show the solemnity of the matter. When preparing white muslin gloves, in addition to making sure that there are enough of them, it is also important to make them of the right size, new and flat, white and spotless. In some cases, white muslin gloves may be dispensed with.
Tray, in the ribbon-cutting ceremony is held in the hands of the lady of honor, used to hold the red ribbon, scissors, white tulle gloves. The tray used at the ribbon cutting ceremony is preferably new and clean. It is usually preferred to be silver colored stainless steel. To show formality, it may be used with a red velvet or silk cloth over it. In terms of its number, in the ribbon-cutting, can be a tray to the ribbon cutters in turn to provide scissors and gloves, and at the same time holding the red ribbon; can also be configured for each of the ribbon-cutting for its services of a tray, at the same time, so that the red ribbon exclusively by a tray holding. The latter method seems more formal.
The red carpet, mainly used to lay in the ribbon cutter officially cut the ribbon standing place. Its length depends on the number of people who cut the ribbon, its width should not be less than one meter. In the ribbon cutting site to lay red carpet, mainly to enhance its grade, and create a festive atmosphere. Sometimes, can not be laid.
(B) business ribbon-cutting ceremony procedures
In the organization of the ribbon-cutting ceremony, there is no need to seek new, different, sensational, and detached from their own actual ability. Thrift and hard work are what business people must keep in mind at all times and in all places.
From the operational point of view to discuss, the current prevailing etiquette of the ribbon cutting mainly includes the preparation of the ribbon cutting, ribbon cutting personnel, ribbon cutting procedures, ribbon cutting practices and other four aspects of the content. The following, respectively, to choose the main points of its introduction.
First of all, the preparation of the ribbon cutting must be meticulous. With the holding of other related to the layout of the venue, environmental health, lighting and sound preparation, media invitations, personnel training, and so on. In the preparation of these aspects, must be serious and meticulous, excellence, which is self-evident.
In addition, especially for the ribbon-cutting ceremony requires the use of some special utensils, such as red ribbons, new scissors, white muslin gloves, trays, and red carpets, carefully selected and prepared.
Secondly, the person who cuts the ribbon must be carefully selected.
In the ribbon cutting ceremony, the most active, of course, is the people rather than things. Therefore, the ribbon cutting personnel must be carefully selected, and the necessary training beforehand. In addition to the host, the personnel of the ribbon cutting is mainly composed of two main parts of the personnel of the ribbon cutter and the assistant cutter. The following is a brief introduction to their main etiquette requirements.
In the ribbon cutting ceremony as a ribbon cutter, is a very high honor. Ribbon cutting ceremony of high grade, often also with the identity of the ribbon cutter is closely related. Therefore, in the selection of personnel to cut the ribbon, the most important thing is to cut the ribbon to choose a good.
Ribbon cutting, that is, in the ribbon-cutting ceremony with scissors to cut the color of the person. According to customary practice, the color cutter can be a person, can also be a few people, but generally should not be more than five people. Usually, the ribbon cutting by the senior leadership, partners, celebrities, staff representatives or customer representatives.
Determine the list of ribbon cutters, must be before the official ribbon-cutting ceremony. Once the list is determined, that should be informed as early as possible, so that they are prepared. In general, to determine the ribbon cutting, we must respect each other's personal opinions, do not force each other. The need for a number of people at the same time as the ribbon cutter, should be informed of each of the ribbon cutter at the time he will be with whom to share the responsibility. This is a kind of respect for the ribbon cutter. Do not "sharpen the gun", before the start of the ribbon cutting before pulling hard, temporary find someone to make up the numbers.
If necessary, the ribbon cutting ceremony can be held before the ribbon cutting ceremony, will cut the ribbon together, told each other the relevant matters of attention, and a little training. As a rule, the ribbon cutter should wear a suit, skirt or uniform, and comb their hair neatly. They are not allowed to wear hats, or sunglasses, and they are not allowed to wear civilian clothes.
If the ribbon cutter is only one person, it is acceptable for him or her to cut the ribbon from the center. If the ribbon cutting more than one person, it is the same time on the field to cut the ribbon when the order of precedence must be paid attention to. The general rule is: the center is higher than both sides, the right side is higher than the left side, the farther away from the center of the standing position will be the lower, that is, the main cutter should be in the center of the position. It should be noted that the reason why the provisions of the position of the ribbon cutting "right than the left", mainly because this is an international practice, the ribbon cutting ceremony should be observed. In fact, if the ribbon-cutting ceremony and no foreign guests to participate in the implementation of our "left side higher than the right side" of the traditional practice, it is not impossible.
Assistant cutter, refers to a series of processes from the side of the ribbon cutter to cut the ribbon to provide assistance to the personnel. Generally speaking, the assistant cutter by the host side of the female staff. Nowadays, they are routinely called Miss Manners.
Specifically, in the ribbon-cutting ceremony on the service of the Miss Manners, can be divided into welcome, guide, service, pull color, flower, tray. The task of welcoming the guests is responsible for ushering in the activity site. The task of the guide is responsible for leading the ribbon cutter to the stage or exit when the ribbon cutting. The task of the server is to provide drinks and arrange resting places for the guests, especially the ribbon cutters. The Ribbon Puller's job is to unfurl and straighten the red ribbon during the ribbon cutting. The bouquet bearer's task is to hold the flowers during the ribbon cutting. The task of the tray is to provide scissors, gloves and other supplies for the ribbon cutting.
In general, there should be more than one person for the greeter and server. The ushers can be either one person or one for each color cutter. The ribbon pullers should usually be two people. The number of flower bearers depends on the number of flowers in the bouquet, and should generally be one for each flower. Tray can be a person, can also be for each color cutter with a person. Sometimes, Miss Manners can also wear several jobs.
The basic conditions of the Miss Manners is, good looks, long body, young and healthy, elegant, sweet tone, responsive, witty and flexible, sociable. The best make-up for Miss Manners should be: light make-up, coiled hair, wearing a monochrome cheongsam of uniform style, fabric and color, with flesh-colored pantyhose and black high-heeled shoes. Except for rings, earrings or studs, no other jewelry should be worn. Sometimes, Miss Ceremony can also wear a dark or monochrome dress. However, they must be dressed as neatly as possible. If necessary, can be temporarily hired from outside the Miss Manners.
Again, the ribbon cutting procedure must be organized.
Under normal circumstances, the ribbon-cutting ceremony should be opened in the line of the building, engineering or trade fairs, expositions held at the scene. The square outside the main gate, the hall inside the main gate, are to be given priority. At the event site, it can be slightly decorated. Hanging a large banner with the specific name of the ribbon-cutting ceremony is essential.
Fourth, the business signing etiquette
After a long period of negotiation, a city in the south of a company with a U.S. multinational company finally negotiated a large business. The two sides reached a contract, decided to officially hold a signing ceremony.
Because the negotiations were held in China, the signing ceremony was organized by the Chinese side. On the day of the ceremony, the Chinese side was surprised that the U.S. side almost had to sign before the official "change of heart".
It turned out that the Chinese staff in the signing table placed the flags of the two countries, mistakenly to the Chinese traditional practice "to the left" instead of the current international practice "to the right", the Chinese flag to the right side of the signing table, and the U.S. flag to the signing table. The Chinese flag was placed on the right side of the signing table, while the American flag was placed on the left side of the table. As a result, the American personnel were so annoyed that they even refused to enter the signing hall. This storm after mediation although the calm, but it gives people a lesson: in business contacts, for the signing of the etiquette must not know.
Signing, that is, the signing of the contract. It is in business contacts, is regarded as a sign of the parties involved in the mutual relations of the greater progress, as well as for the elimination of misunderstandings between each other or contradictions and reached a consensus on the significant results. Therefore, it is highly valued by the business community.
In the practice of business contacts, although the gentleman's agreement, verbal commitment, "talk", to a certain extent, has a role to play, but more effective to win the trust of others, so that the object of the interaction of the peace of mind, is the "mouth says no evidence, set up this as a basis". The contract is a written contract.
A business contract is a formal legal agreement between parties involved in a business partnership to determine their rights and obligations, and is notarized and must be **** with the compliance of the provisions. In many instances, a hosan is also called a contract. In other cases, the contract refers to the simpler provisions of the contract. In business dealings, contracts with conditions precedent, such as those awaiting review by a lawyer, awaiting formal signature, and requiring the implementation of a license, are also called quasi-contracts. Strictly speaking, a quasi-contract is a precursor to a contract and a step towards its finalization.
In order to save time, in general, the business community tends to confuse contracts, contracts and quasi-contracts, and collectively call them all contracts. This is not very precise, but it will help us to "simplify" and reduce the trouble.
According to the provisions of the ceremonial etiquette: the signing of the contract such as the development of the relationship between the parties involved in the history of the "milestone" type of major events, should be strictly in accordance with the norms to pay attention to etiquette, the application of etiquette. For the sake of solemnity, in the specific signing of the contract, often in accordance with a series of programmed activities, which is called the signing ceremony. In the specific operation, it is divided into drafting stage and signing stage and other two major parts.
In real life, the business community has come into contact with a wide variety of business contracts. Commonly, there are purchase and sales contracts, loan contracts, leasing contracts, collaboration contracts, processing contracts, infrastructure contracts, warehouse insurance contracts, insurance contracts, freight contracts, liability contracts, and so on. Below, the first to introduce the formal practice of contract drafting.
Fifth, the business handover etiquette
Handover
In business interactions, the success of the cooperation between business partners, it is worth celebrating and celebrating a major event for all parties concerned. Truth be told, in the midst of fierce competition, clear-cut interests, and the ever-changing business world, cooperation between business partners is not easy to come by, and therefore, it is highly valued by all parties concerned. Holding a warm and grand handover ceremony is a common form of activity that is usually used to celebrate the success of cooperation between business partners in business dealings.
Handover ceremony, in the business community generally refers to the construction unit in accordance with the contract has been constructed, the installation of completed projects or large-scale equipment, such as factories, commercial buildings, hotels, office buildings, airports, yards, stations, or airplanes, ships, trains, machinery, materials, and so on, acceptance of the formal handover to the unit of the use of the ceremony, the celebration of the ceremony held specifically.
The significance of the handover ceremony is that it is not only the business partners for the successful cooperation of the celebration, is to have given their care, support, help and understanding of the community's gratitude, but also the receiving unit and construction, installation units clever use of the timing of the two sides of the respective increase in visibility and reputation of a public **** publicity activities.
Handover etiquette, generally refers to the relevant norms to be observed when holding a handover ceremony. Usually, it specifically includes the preparation of the handover ceremony, the program of the handover ceremony, the handover ceremony to participate in the three main aspects. Below, they are introduced.
First of all, we must make good preparation for the handover ceremony. To prepare for the ceremony, we need to focus on the following three things: the invitation of guests, the scene of the arrangement, the preparation of goods and so on.
The invitation of guests, generally should be the host of the handover ceremony - construction, installation units responsible. In the specific development of the guest list, construction, installation units should also take the initiative to consult their partners - the receiving unit's views. Receiving unit for the construction, installation units drafted by the list should not be too critical, but this can be appropriate to put forward some of their own reasonable suggestions.
In general, the number of participants in the handover ceremony is naturally the more the better. If the number of participants is too small, it will inevitably make the ceremony seem cold and quiet. However, when determining the total number of participants at a macro level, it is important to take into account the conditions of the venue and reception capacity, and not to be greedy.
In principle, the handover ceremony should include: construction, installation unit of the relevant personnel, the receiving unit of the relevant personnel, the higher authorities of the relevant personnel, the local government personnel, industry organizations, social groups of the relevant personnel, celebrities, the press, as well as collaborative units of the relevant personnel, and so on.
In the above, in addition to the construction, installation units and the receiving unit of the relevant personnel, for all other personnel, should be sent in advance or send a formal written invitation to show respect for each other.
Invitation to the higher authorities, local government, industry organizations, although the other party does not have to force, but must strive for, and show sincerity. Because the use of a good opportunity to hold a handover ceremony, so that the construction, installation units, receiving units, and the higher authorities, local governments, industry organizations to make multiple contacts, not only to publicize their own achievements, but also ribbed between the parties concerned to further achieve mutual understanding and communication.
Six, business ceremonies
Celebration, is a variety of celebration ceremonies collectively. In business activities, business people to participate in the celebration of the ceremony is a lot of opportunities, both may be ordered to organize a celebration ceremony for the unit, may also be invited to attend a celebration ceremony outside the unit.
In terms of content, the celebration ceremony held in the business community can be roughly divided into four categories:
The first category, the establishment of the unit's anniversary celebration. Usually, it is carried out every five or ten. That is, in the establishment of the unit's fifth anniversary, tenth anniversary and their multiples.
The second category, the unit won an honorary celebration. When the unit itself won an honorary title, the unit's "fist product" in the domestic and foreign major exhibition and evaluation of awards, this kind of celebration will basically be held.
Third, the unit has achieved significant performance celebrations. For example, a thousand days without production accidents, the production of a certain number of products exceeded 100,000 units, the distribution of a certain commodity glossy sales amounted to 100 million yuan and so on, these hard-won achievements, are often to be celebrated.
The fourth category, the unit has achieved remarkable development of the celebration. When the unit to establish a group, determine the new partners, mergers and other units, branches or chain stores continue to develop, naturally, are worth celebrating.
In terms of form, the business sector units held by the various types of celebration ceremonies, there is one of the most important features, that is, to be practical and not vain. If you can thus enhance the cohesion of the unit's staff and sense of honor, and to make the community to re-recognize the unit, impressed, then the celebration was held with great fanfare, more people, money and material investment, any sensible, shrewd businessmen, will not hesitate to do so. Of course, if it is for the publicity of the unit's new image, enhance the pride of the unit's staff to do nothing, then hold a celebration even if it does not cost a few dollars, there is no need to be happy, have to go to get it can not be.
For the business sector, the organization of celebrations and participate in celebrations, often have a variety of different requirements. Celebration of etiquette, that is, the celebration of etiquette norms, is organized by the celebration of etiquette and etiquette to participate in the celebration of etiquette and other two basic elements of the composition. The following is a description of each.
Organize and prepare for a celebration, as in production and sales, it is necessary to make a general plan. Business people who are entrusted with this task, need to remember two major points: First, to reflect the characteristics of the celebration. The second is to organize the specifics of the celebration.
Needless to say, since the celebration is a form of celebration, it should be centered on the celebration of each specific activity as much as possible to organize warm, cheerful and grand. Whether it is a specific occasion to hold a celebration, a specific scene in the process of celebration, or the mood of all attendees, performance, should reflect the red-hot, lively, joyful, joyful atmosphere. Only so, the purpose of the celebration - shaping the unit's image, show the unit's strength, expand the unit's influence, can really be implemented.
The celebration has a warm, cheerful, grand features, should be arranged in its specific content, to be fully embodied.
Seven, overseas business etiquette
With the increasing frequency of international business interactions, many white-collar workers began to turn into a frequent flyer, "international people", and business people around the world, you need to fully understand the business etiquette of each country, which will provide a great deal of help to your business work.
Hungary
Most of the inhabitants of Hungary are Magyars, with a bold oriental character. Most of the businessmen attach great importance to business ethics. When you go to Hungary for business, it is best to wear a dark, conservative suit. Visits to government departments or large companies absolutely need to be scheduled in advance. Hungary, like other Eastern European countries, likes to haggle during business negotiations and usually requires a discount.
Best. The country's currency is the forint, which is prohibited from entering or leaving the country, and there is no restriction on the entry of foreign currencies, but the amount needs to be strictly declared. Tipping is officially discouraged, but remains popular in private. Recently, the US dollar has been trading at about 1:240 to the forint.
Thailand
It is advisable to wear a suit when visiting Thai government agencies at all levels, but businessmen can wear a smart T-shirt and tie when meeting. Visiting large companies or government departments must be booked in advance and have business cards in English, Thai and Chinese, which can be printed in two days locally. Thai importers and exporters are predominantly Chinese, and there is now a growing number of Thai businessmen, but most do government business. If you need to go around Bangkok to talk about business, it is best to charter a taxi, which will be both convenient and cost-effective.
Switzerland
Switzerland is located in the southern part of Central Europe, covering an area of about 40,000 square kilometers, with a population of nearly 7 million people, and German, French, and Italian are the official languages. According to Swiss business etiquette, it is appropriate to wear a three-piece suit in normal times, and to visit major companies or government organizations, you must first book a time and remember to be punctual. In general, company or government agency executives go to work at 7:00 to 8:00 in the morning.
The Swiss are rigorous, conservative and credible, but sometimes with a stubborn side, and they negotiate business, must have patience. Once the other party decides to buy your product, it will be almost indefinite to keep buying. On the contrary, if the other side revealed the word "no", you do not have to continue to try, because they rarely change their minds easily.
The Swiss are exemplary in their commitment to honesty and integrity. Most of the big Swiss companies are based in Zurich, which is the largest city in the country and a hub for business, finance, culture and land and air transportation. The Swiss banking industry is very developed, the country **** there are more than 5,000 large and small banks, three-fifths of which are headquartered in Zurich.