Dalian Station is responsible for the departure and termination of some of the trains under the control of the Shenyang Railway Bureau, as well as all the ordinary-speed trains in and out of Dalian. The station is equipped with central air-conditioning system, automatic fire alarm and fire linkage, automatic fire extinguishing and gas extinguishing system. The automation function of the station has also jumped to a new level, with the addition of two new servers and 43 computers constituting the network system; a passenger guidance system consisting of four large screens and 45 monochrome screens; and monitoring, broadcasting system and scientific lighting system.
The main service facilities of the station: ticketing hall, four VIP lounges, a soft-seat waiting room, business center, elevated waiting room with five waiting areas; newly installed six escalators, six barrier-free down elevators and six passenger elevators.
The station is equipped with five platforms, nine lanes, and one underground passage for passengers and baggage, through which passengers can leave the station from the north and south exits. The station is responsible for the transportation organization of more than 30 pairs of coaches every day and night, with an average of 40,000 passengers and a peak of 80,000 passengers.
The ticket hall on the south floor of Dalian Station is equipped with ***21 manual windows, 6 self-service ticket machines and 3 inquiry machines. The ticket hall on the first floor of the north is self-service ticketing, passengers can click on the screen to buy and pick up tickets themselves. In addition, the station has newly set up ATMs and cell phone fast charging equipment, and optimized and expanded the information center platform, centralized a telephone platform, classified for inquiries, booking, delivery and other comprehensive services, providing many conveniences for passengers to travel. For special travelers, the station opened a special window for disabled people to buy tickets, emergency ticketing window, bilingual window, group window and other special ticketing windows, as well as medical service points for travelers with sudden illnesses, as well as VIP rooms specially provided for business travelers, and so on.
At the same time, the station focuses on creating a series of "158" studio service brand, providing "three-five" services, namely "five free": free baggage handling, free medication, free use of cultural and entertainment services. Provide daily medicines, free use of cultural and recreational supplies, free use of needles and threads, shoe polish, shoe brushes, free use of disabled car, stretcher; "five generation": on behalf of the purchase, make up for the ticket, on behalf of the disabled travelers on the bus, on behalf of the purchase of travel supplies, on behalf of the radio to find people, on behalf of the phone; "five to the seat ": visit to the seat, send water to the seat, solve difficult problems to the seat, make up tickets to the seat, check tickets to the seat. Studio staff uniform clothing, standardized service, to do "three know three", that is, know the location, know where to go, know the difficulties, there is a registration, service, handover.