Sit down and talk ah, the interests of talk clearly on the line ah. But in fact the way of operation is more difficult, the so-called mode is also more. The first thing you need to do is to get your hands on some of the most popular products in the world. All are factors that affect ah.
The beauty salon is to provide people with beauty care, skin care, spa and other content of the beauty service places. From the rise of the 90's, through the guidance type beauty salon, maintenance type beauty salon, repair type beauty salon three stages, has developed to the conditioning type beauty stage. There are generally several categories of women's clubs and spas.
The main services provided are: skin care, pure natural professional skin care, pure natural wrinkle anti-aging, massage, ovarian maintenance, aromatherapy ear candles, etc., the beauty salon is the terminal organization for the sale of professional cosmetics.
Speech and demeanor
1, employees should always use standard Mandarin at work (except for special customer groups).
2, promote civilized language, customer service, prohibit the use of service taboo.
3, employees and customers to talk to the attitude should be kind, consciously control the voice, tone should be smooth. Such as meeting with customers, to take the initiative to make way; with customers walking, should let the customer first; in the tea to the customer to send water, the cup should be placed in the upper right corner of the customer's seat.
4, the staff work to receive customers or answer the phone, must be in accordance with the club's prescribed procedures and words to carry out the work. Not allowed to speak in front of the customer some damage to the image of the club language.
5, employees treat the customer's questions and requests, we must listen carefully, patiently explain, can not answer the question, should be promptly reported.
Grooming
1, employees should focus on grooming.
2, employees must wear uniforms to work, wear a number plate and uniform regulations of the hairpin. Work clothes must be kept clean and neat.
3, employees must wear light makeup before going to work, during the shift to maintain a natural face, a smile, generous, dignified and confident professional image.
4, employees are not allowed to wear hand jewelry (such as bracelets, bangles, rings, etc.). Not allowed to keep long nails, not allowed to paint nail polish. To customer service, must wear a clean mask.
5, employees at work are not allowed to snuggle up to the walls, counters, are not allowed to have in front of the customer face picking teeth, pulling out ears, yawning or loud noise and other indecent behavior.
6, employees are not allowed to eat food with odor (such as garlic, etc.); not allowed to eat snacks, do private work (such as laundry, knitting, knitting small toys, etc.).