Who can provide a model of service quality assurance measures, etc. ...

★Material VIII: Measures to Provide Long-term Service and Quality Assurance for Users;

lBased on the specifics of the information service business to be carried out, establish a long-term service quality assurance system based on the demand for user services from a practical point of view, and formulate relevant service and management measures so that the information service business can be provided with a long-term high-quality service assurance.

★Material 9: Information Security Measures

l from the security strategy, security organization system (security management leadership and executive agencies and responsibilities, full-time security personnel responsibilities), security management system (information and personnel, equipment and environment, systems and operations, anti-virus, backup, information dissemination and exchange, access control, logs, emergency response, and other management), security technology means ( Network layer, system layer, application layer) and information content audit system are described in several aspects.

★Material 10: Materials proving the company's credibility

No.

License No.

Inter-regional value-added telecommunication business

Application for operating license

Reporting organization:

Reporting date: 200 years, month and year

Printed by the Ministry of Information Industry

Application Form for Inter-regional Value-added Telecommunications Business License

Type of Telecommunications Business to be Applied for

Scope of Business Coverage (Geographic Area)

Name of the Unit

Enterprise Type □Limited Liability Company □Joint Stock Co. Administration for Industry and Commerce Registered Capital

Registration Date Expiry Date

Legal Representative ID No.

Correspondence Address Zip Code

Mobile Phone of Legal Representative Fax

Name of Person in Charge and Mobile Phone E-mail

Name of Contact Person and Mobile Phone Email

Stakeholding Structure Name of Shareholder Industrial and Commercial Registration No.

(ID No.) Shareholding ratio (%)

Enterprise nature □State-owned □Privately-controlled □Foreign-invested

Number of employees Number of managers Number of technicians

Branches Branch type □Branch □Holding subsidiary (more than 51%)

Name of the city in which branch has been set up

To be Name of the city where the branch is to be established

□Yes □No Telecommunications business license issued by the telecommunication administration department

Type of business approved by the issued license License No.

Signature of the legal representative:

Signature of the official seal

Month, February 2,0000

Network and information security measures

The person in charge of information security Contact number Person in charge of information security Telephone number

Network and information security safeguard measures

Commitment on guaranteeing network and information security

Ministry of Information Industry:

Our company promises to carry out **** business in accordance with the Basic Requirements for Information Security Safeguard of Value-added Telecommunication Business Networks (YDN126-2005) issued by the Ministry of Information Industry. We will improve the company's network and information security safeguards, formulate corresponding information security management system, establish network and information security emergency response process, and implement information security responsibilities.

Signature of legal representative:

Signature of official seal

Month of February 2OO

Long-term service and quality assurance measures for users

Customer service telephone number Supervision telephone number

Service time limit □5*8 □7*24 Number of customer service seats

Customer service person in charge Contact telephone number

For users Provide long-term service and quality assurance measures

Commitment on guaranteeing the quality of customer service

Ministry of Information Industry:

We promise that when we provide services to our customers, the quality of our services will not be lower than the standards stipulated in the Telecommunication Service Specification of Decree No.36 of the Ministry of Information Industry, and that if it is lower than the standards or if it violates the standards and causes damages to the interests of our customers, we are willing to bear the corresponding responsibility of compensation for our customers and accept the responsibility for the compensation of our customers. If it is lower than the standard or violates the standard and causes damage to the interests of users, we are willing to bear the corresponding responsibility of user compensation and accept the punishment of the competent authorities.

Signature of Legal Representative:

Official Seal

2OO Year Monthly

Note: The "Code of Telecommunication Service" can be queried through the website of the Ministry of Information Industry;

Website/mii/zcfg/b136.htm

Feasibility Study Report General Forms

Market research analysis

Business Development and Implementation Plan

Service Item Name Charging Method Charging Method Charging Standard

□ Monthly □ Timing □ Traffic

□ Other □ Self-collected □ Bank Payment □ Carrier Collection □ Other

□ Monthly □ Timing □ Traffic

□ Other □ Self-collected □ Bank Payment □ Carrier Collection □ Other

Monthly □ Timing □ Traffic

□ Other □ Self-collection □ Bank payment □ Carrier collection □ Other

□ Monthly □ Timing □ Traffic

□ Other □ Self-collection □ Bank payment □ Carrier collection □ Other

□ Monthly □ Timing □ Traffic

□ Other □ Self-collection □ Bank payment □ Carrier collection □ Other

□ Monthly □ Timing □ Traffic

□ Others □ Self-collection □ Bank Payment □ Carrier Collection □ Others

Expected Service Quality

Investment Analysis

Social Benefits and Economic Benefits

Note:

1. Value-added telecommunication services other than information service business, Internet access service business and call center business use this form. form.

2. Market research and analysis: it should include analysis of the current market situation, market competition and market development forecast.

3. Business development and implementation plan: a schedule of business arrangement should be provided.

4, the expected quality of service: should be provided with reference to the People's Republic of China *** and the State Ministry of Information Industry Order No. 36, "Telecommunications Service Specification".

5, investment analysis: to provide the total investment in operating business, expected revenue, business costs and return on investment cycle.

6, such as the contents filled out beyond the form, you can add the attached page.

General form of network technology plan

Network topology diagram and brief description

City where the central node is located City where the other nodes are located

Address of central node room

List of main equipments

Name of the operator who provides telecommunication network service and name of the telecommunication network

Technical person in charge Contact information

Note: 1, in addition to information services, Internet access services, call center services, other value-added telecommunications business to use this form

2, such as the contents of the form beyond the fill in the attached pages can be added.

Commitment to Operate Telecommunications Business According to Law

Ministry of Information Industry:

After obtaining the license to operate ****, our company will abide by the following commitments when engaging in the business activities of telecommunications business:

I. We will strictly abide by the relevant telecommunication laws, regulations and policies, and engage in lawful telecommunication business operation activities in strict accordance with the approved business service scope;

II. To ensure that the provision of telecommunications services in line with national information security requirements, the strict implementation of national security management and the Ministry of Information Industry, the relevant security and confidentiality management regulations;

three. Consciously accept the industry management and supervision and inspection of the competent communication departments at all levels, and timely submit annual inspection materials and statistics to the competent communication departments at all levels in accordance with the annual inspection system of the Ministry of Information Industry;

IV. Effectively strengthen the management of branches or holding subsidiaries in various places, and the Company shall hold at least 51% of the shares in the subsidiaries established in various places for the operation of telecommunication business;

V. Setting telecommunication service charges in accordance with the relevant national tariff policy. Continuously improve the quality of telecommunications services, operate in accordance with the law, fair competition;

VI. Our company will comply with the relevant provisions of the State and the Ministry of Information Industry, do not use the national policy does not allow the use of network resources to carry out telecommunications business activities;

VII. Our company guarantees to provide **** services in the business coverage area applied for within one year of obtaining the telecommunication business license (or within the time limit stipulated in the special provisions of the telecommunication business license) in accordance with Article 22 of the Measures for the Administration of Telecommunication Business License;

VIII. Our company will strictly implement the policies and regulations on foreign investment in the telecommunications industry formulated by the State, and go through the relevant formalities in accordance with the Provisions on the Administration of Foreign-Invested Telecommunications Enterprises before the introduction of foreign investment.

If any of the above undertakings are violated, we are willing to accept the penalties imposed by the administration of the telecommunications industry in accordance with the law.

Legal representative representative signature:

Signature:

Official seal

Two OO months

Other attachments that should be submitted:

1, a copy of the company's business license of the enterprise's legal person and a copy of the company;

2, a copy of the company's main management, technical staff of the relevant qualifications;

3, the housing lease agreement or a copy of its office space certificate;

4, a copy of the business license of the established branch or holding subsidiary and a copy of the articles of association of the holding subsidiary;

5, a copy of the capital verification report issued by a CPA firm within one year or a copy of the annual financial audit report of the enterprise;

6, a copy of the articles of association;

7, the shareholders' enterprise legal entity business license or a copy of the shareholders' natural person identity card and the shareholders' natural person identity card. Shareholder natural person ID card and a copy of the shareholders' articles of association and shareholders' shareholding structure;

8, copies of the competent industry departments for prior approval documents;

Information services business feasibility study report special form

Market research and analysis

Business development and implementation plan

Internet information services Website Name Domain Name IP address

Service items □Network advertisement □Email □Search engine □Electronic bulletin □Paid information provision □Other:

Site columns

Website content □General □Education □Finance and economics □Enterprise □Ethnicity and religion □News and media □Publication □Government undertakings □Other:

Items that require pre-approval □News Approval number

□Publication Approval number

Publication Approval Number

□Education Approval Number

□Medical Healthcare Approval Number

□Drugs Approval Number

□Medical Devices Approval Number

□Other Approval Numbers

Electronic Bulletin Service Type □Education □Education & Study Abroad □Culture & Entertainment □Technology & Science Exchange □Consumption & Shopping □Finance & Investment □Life Service □Talent Legal □Other:

Mobile network information service Service items □SMS □MMS □WAP □IVR □JAVA/BREW □LBS □Other:

Access situation Whole network □China Mobile □China Unicom □Other Local □China Mobile □China Unicom □Other

SMS access number □China Mobile

□China Unicom

□Other. Other

□Other

MMS access number □China Mobile

□China Unicom

□Other

IVR access number □China Mobile

□China Unicom

□Other

Product name Charging method Charging method Charging standard

□Monthly □Time-based □Traffic □ Others □ Self-charging □Banking Others □ Self-collected □ Bank payment □ Carrier collection □ Others

□ Monthly □ Timing □ Traffic □ Others □ Self-collected □ Bank payment □ Carrier collection □ Others

□ Monthly □ Timing □ Traffic □ Others □ Self-collected □ Bank payment □ Carrier collection □ Others

Expected Service Quality

Investment Analysis

Social Benefits and Economic Benefits

Special Form for Information Service Business Network Technical Plan

Network Topology Diagram and Brief Description

City where Information Service Platform is Located

Platform

One

□ Self-built Address of Server Room

Provision of Access Units License No.

Access Bandwidth □ *** Enjoyment □ Exclusive Enjoyment *** Enjoy □ Exclusive Access Network Name

□ Hosting, Rental Provide Hosting Unit Operating License No.

Access Bandwidth □*** Enjoy □ Exclusive Rental Space (Rack)

□ Virtual Host Provide Hosting Unit Operating License No.

Access Bandwidth □*** Enjoy □ Exclusive Rental Space (Byte)

□ Other

□ Self-built Server Room Address

Provide Access Unit Operating License No. p>

Platform

Desk

Two □ Self-built Address of the server room

Provision of access unit Operating license number

Access bandwidth □*** enjoyment □ exclusive enjoyment Name of the access network

□Hosting, renting Provision of hosting unit Operating license number

Access bandwidth □*** enjoyment □ exclusive enjoyment Leased space (racks)

□Virtual hosting Providing hosting unit Operating license number

Access bandwidth □*** enjoyment □ exclusive enjoyment Leased space (byte)

□Other

Main equipment list

Technical person in charge Contact information

Special form for the feasibility study report on the business of Internet access services

Market research and analysis

Business Development and Implementation Plan

Website Name Domain Name IP Address

Service Items Dial-up Access □Caller □Internet Card □Other

Broadband/Private Line Access □ADSL □LAN □WLAN □FTTX □DDN □FR □ATM □PCM □Other

Product Name Charging Mode Charging Method Charging Rate

Technical Personnel Contact Information

Market Research and Analysis

Market Research and Analysis

Market Research and Analysis

Services Item

□Monthly □Timing □Traffic □Other □Self-collected □Bank payment □Carrier collection □Other

□Monthly □Timing □Traffic □Other □Self-collected □Bank payment □Carrier collection □Other

□Monthly □Timing □Traffic □Other □Self-collected □Other

□Monthly □Timing □Traffic □Other □Self-collected □Other

□Monthly □Timing □Traffic □Other □Other □Self-collected Bank payment □Carrier collection □Other

□Monthly □Timing □Traffic □Other □Self-collection □Bank payment □Carrier collection □Other

Expected quality of service

Investment analysis

Social and economic benefits

Note:

1. Market research and analysis: It should include analysis of the current market situation, market competition and market development forecast. situation and market development forecast and other aspects.

2. Business development and implementation plan: a schedule of business arrangements should be provided.

3. Expected quality of service: The service should be provided with reference to the Telecommunication Service Standards of the Ministry of Information Industry of the People's Republic of China (MII) Decree No. 36.

4, investment analysis: shall operate the business of the total investment, expected revenue, business costs and return on investment cycle.

5, such as filled out beyond the form, you can add the attached page.

Internet access service business network technology program special form

Central node city node set city

Host room address

Access enterprise name access network name

IP address access bandwidth □ **** enjoy □ exclusive

Website name domain name

Network topology diagram and its brief explanation

List of Major Equipment

Technical Person in Charge Contact Information

Special Forms for Feasibility Study Report on Call Center Business

Market Research and Analysis

Business Development and Implementation Plan

Service Items Inbound Business □Customer Service □Telemarketing □Other

Outbound Business □Telemarketing □Market Survey □Customer Care/Customer Return □Other

Outsourcing Service □ Seat Outsourcing □ Service Specialist Rental □ System Equipment □ Rental □ Business Outsourcing □Other

Advisory & Consultation □Staff Training □Operation Management □Construction Consultant □Other

Product Name Charging Mode Charging Method Charging Rate

□Monthly □Hourly □Traffic Flow □Other □Self-collected □Bank Payment □Carrier Collecting □Operator Collecting □Bank Payment □Operator Collecting Bank payment □ Carrier collection □ Others

□Monthly □Timing □Traffic □ Others □ Self-collection □Bank payment □ Carrier collection □ Others

□Monthly □Timing □Traffic □ Others □ Self-collection □Bank payment □Carrier collection □ Others

□Monthly □Timing □Traffic □Others □Self-collection □Bank payment □Carrier collection □Others

Expectations Service Quality

Investment Analysis

Social Benefits and Economic Benefits

Note:

1. Market Research and Analysis: It should include analysis of the current market situation, competition in the market, and prediction of market development.

2, business development and implementation plan: should provide a schedule of business arrangements.

3, the expected quality of service: should be provided with reference to the People's Republic of China *** and the State Ministry of Information Industry Order No. 36, "Telecommunications Service Specification".

4, investment analysis: shall operate the business of the total investment, expected revenue, business costs and return on investment cycle.

5, such as filled out beyond the form, you can add the attached page.

Special form for technical plan of call center business network

Center node city Other node setup cities

Host room address

Network structure □ Centralized □ Distributed □ Other ways Brief description:

Network topology diagram and its brief description

Main equipment list

Technical responsible person Contact information

Main equipment list

Technical person in charge