Manager's work summary chapter 1
First, the practical implementation of job responsibilities, conscientiously perform their duties.
As a sales manager, their job responsibilities are
1, do everything possible to complete the regional sales task and timely call back the payment;
2, efforts to complete the sales management approach to the requirements;
3, is responsible for the strict implementation of the product out of the warehouse procedures;
4, and actively and widely collect market information And timely organize and report to the leadership;
5, strictly abide by the rules and regulations set by the company;
6, the work has a high degree of dedication and a high sense of responsibility of the master;
7, to complete the leadership of the other work assigned.
Job duties are the work requirements of workers, but also a measure of the sales manager's work is good or bad standards, they always take the job duties as the standard of action, from the work of a little bit of work, strictly in accordance with the terms of the duty to require their own behavior in the business work, first of all, they can start from the knowledge of the product, in order to understand the technical knowledge at the same time, carefully analyze the market information and timely development of marketing programs, and secondly, they often work with other sales managers. Secondly, he often communicate with other sales managers to analyze the market situation, problems and response programs, in order to seek *** with the improvement. In the daily work of affairs, they can actively start, in order to ensure the quality of work under the premise of completing the task on time.
In short, through the practice proved as a sales manager skills and performance is crucial, is the test of the sales manager's work gain or loss of standards. This year, due to the Olympic Games held four months of production restrictions, coupled with their own response to the rapid changes in the market is not much and lead to poor performance.
Two, clear customer demand, proactive, and strive to ensure quality and quantity on time supply.
Work themselves always understand that the sales manager must have a clear purpose, on the one hand, actively understand the customer's intentions and the need to meet the standards, requirements, and strive to prepare early, in the customer's requirements within the period of supply, on the other hand, we must actively communicate with the customer in a timely manner to understand the ability of the customer to pay back the money, to consider and add to the perfect.
For example: 1, in September this year, Henan Province, Run Fengji anticorrosion and waterproofing Co., Ltd. in Beijing, Anding Town, waste treatment plant sewage ponds need 881-h11 anticorrosion coating, when the Olympic embargo has just ended, the production line is still in Shijiazhuang did not return to the move, due to the urgent schedule of the other side of the material urgently, since the beginning of September in a timely manner and the production line to communicate in a timely manner, which both saves time and makes the production line to save time. Save time, but also make the production line to arrange the goods, in the production line efforts to cooperate, very timely to the customer for the goods, by the customer's praise.
2, late August this year, he learned that the Golden Nine Ding company in urgent need of epoxy zinc-rich coatings, they understand the leadership of the timely report and send the relevant information as soon as possible, they know that this is a potential customer, many times to go to the customer and customer communication, although because of the production limitations of the company can not be supplied to the delay of a good opportunity, but through the interaction of the customer for the future sale of the product has laid a firm foundation.
Three, the correct treatment of customer complaints and timely and properly resolved.
Sales is a long-term progressive work, and product defects are widespread, so the sales manager should be correctly treated customer complaints, as customer complaints such as product sales are equally important and even more important, and must be handled carefully. Own in the process of product sales, in strict accordance with the public obituaries to develop sales service commitment to implementation, in the receipt of customer complaints, first of all, should be carefully done customer complaints and verbal commitment to record, and secondly, should be reported to the leadership and relevant departments in a timely manner, upon receipt of the leadership of the instructions together with the relevant departments to formulate a plan to respond to the program, and at the same time, should be timely with the customer communication to enable customers to deal with the program to feel satisfied. For example: a customer complaint 901 paint white difference is too large, their timely feedback to the Ministry of Technology, the Ministry of Technology to make changes to the formula to solve the problem of commitment.
Four, carefully study our products and related product knowledge, based on customer demand to determine the agent's product varieties.
Familiar with the product knowledge is the prerequisite for good sales work. In the process of sales, I also pay attention to product knowledge, the company's production of paint products, the use of performance, parameters can basically do a question and answer, must answer, the relevant part of the product basically grasp the use, price and construction requirements.
Five, paint products market analysis
Coatings products sales area, so the market potential is huge. Now on the paint sales market analysis
(a), market demand analysis
Although the paint application market potential is huge, but most of the paint factory competition in the Beijing area has reached the point of white-hot, coupled with the Olympic Games after the Olympic Games there will be a section due to the Olympic rush to build the project in the new year to form a gap, coupled with the sale of some coatings have directly threatened to the market share that we accounted for, although we have good reputation and good quality, but in the price and quality of the paint, we have a good reputation and good quality, but in the price of the paint, we have a good reputation. Although we have a good reputation and good quality, but in the price and sales means do not take advantage of the sales task of adding 30%, the sales manager's day is not good; but we also want to see this year to obtain the three-in-one certification, for the next year to fight for more protection, if on the three versions of the market, the funds to get full support, there is still hope to achieve good sales results, the key is the company to give the sales manager a greater and more powerful support and encouragement.
(B), competitors and price analysis
In the past few years, through their understanding of the paint market, paint manufacturers have two types: a class of imported and joint venture brands such as DuPont, Shanghai Kailin, Shanghai International, Haihong, etc., such enterprises have a stronger strength, while the sales price downward, and some of the sales price of the same as the company is basically the same, so it has been the formation of a large-scale sales; the other is the production of products equal to the company, such enterprises, the company has formed a large-scale sales; the other is the production of products equal to the company, the company has formed a large-scale sales. The other type is equal to our products, the sales price of such enterprises is lower, such as Dalian Zhen Gan Fluorocarbon Paint sales price is only 60 yuan / kg, such enterprises basically occupy the field of sales. Shenyang, a company has been squeezed into the Beijing water conservancy project supply, Shijiazhuang goldfish brand drinking water paint is also squeezing my company's market share of 901, Beijing Tongxian Forbidden City brand paint is becoming more and more powerful, a lot of steel factory with their coatings, especially epoxy rezinc coating.
Six, sales manager work envisioned
Summarize the work of a year, their work still has many problems and deficiencies in the work methods and skills to other sales managers and peers to learn, 20xx year I plan to work last year on the basis of the work gained and lost to make up for the shortcomings of the work, focus on the following aspects of the work< /p>
(a), based on the xx regional sales and market changes, they plan to focus on the work of the steel plant supply channels, one of the main supply of the original steel plant, select a few with a large amount of good economic conditions such as: green environmental protection, huarong industry, huaqi light science and trade as the focus; two is the development of new customers such as jin jiuding steel, hebei rongsheng group, etc., and three is the use of agents in some areas, in the form of the agency. In some areas in the form of agents, let the agent to start sales work, such as a trading company in Shanghai.
(b), xx year, first of all, we must actively pursue the previous year's arrears, and find ways to recover the arrears in a timely manner, and report to the leadership in a timely manner, to obtain the support of the company.
(3), xx year they plan to more actively collect market information and timely contact, and strive to participate in the bidding to form a large-scale sales.
(d), in order to actively cooperate with the agent sales, they plan to determine the product varieties after efforts to learn the agent's product knowledge and performance, use, in order to facilitate the agent's products quickly into the market and the formation of sales.
(E), they plan to do a good job in the business at the same time seriously study business knowledge, skills and sales practices to improve their theoretical knowledge, and strive to continuously improve their overall quality.
(6), in order to ensure that the completion of the annual sales task, they usually actively collect information and timely summary, and strive to develop the market in new areas to expand the product market share.
VII, sales management approach to a few suggestions
(a), xx sales management approach should be clear terms, concise, clear salesman's area, tasks, costs, assessment, rewards, the provisions of the Ling Liang to be deleted, the end of the year, the sales manager assessment of the approach to cash in accordance with the number.
(b), xx year should be in the company, sales manager *** with the consultation and feel satisfied with the premise of seriously revising the standardized and unified sales management approach, so that it adapts to a wide range of local conditions, each year, according to the market changes only need to adjust the ex-factory price.
(C), xx year should be in the situation allows the sales manager loose management, lifting the fixed eight-hour work system, the use of regular reports summarize the form of sales managers to the company 1-2 days a week for business, such as business trips should be reported to the leadership of the destination and return to the time, in the leadership notification to the company on time in order to allow the sales manager to have sufficient time for sales planning. The company has a lot of time for sales planning.
(d) Considering the actual situation of the sales manager to reasonably allow the sales manager to bear the cost of freight, small packaging costs, capital occupancy costs, reduced compensation due to the quality of the company's products, such as the reasons for the sales manager to incur costs and losses.
(e), due to the shrinking of the regional market, peer competition and price decline, xx year leadership should be carefully examined and synthesized market conditions sales manager's feedback, up and down and develop a company in line with the company's quotes, market conditions of the company's ex-factory prices, in order to stimulate the sales manager's enthusiasm for sales.
I hope that the clothing sales manager year-end personal summary of the sample for you to send a little warmth, I hope that xx year you are a successful person, warm people!
Manager's work summary article 2
xx year is my responsibility for the work of the third year, in the leadership of the care and colleagues of the great help, I successfully completed the annual work task, now the performance of duty report
1, to strengthen the sense of service, high-quality and efficient for the first line of service. As a head office staff, good or bad service is directly related to the image of the head office. In my daily work, I focus on the cultivation of service consciousness, humane service, affectionate service into the work of the little by little, solid and effective practice of the concept of customer-centered, want to think of the branch and the customer thought, urgent branch and the customer's urgent, high efficiency, high level of service for the branch.
2, strengthen risk awareness, prevention and resolution of financial risks. Focused on learning the compilation of anti-money laundering regulations, personal financial business marketing manual and internal control management system. At the same time, against the work to find gaps, find problems, grasp the implementation, grasp the implementation of urging employees to strictly implement without compromise, from the prevention of operational risk to pay close attention to the implementation of the system, and gradually make the management of the work to standardize the direction of progress. First, focus on guiding staff risk awareness, prevention and control of operational risk. Such as the third quarter under the guidance of the leadership of the focus on increasing the authorization of personnel and teller monitoring efforts, Guangdian Branch, Jiangnan Branch held a special risk meeting, issued risk tips to strengthen the awareness of the teller risk prevention; the second is to focus on guiding the cultivation of risk awareness of employees. Planned and systematic selection of the "Business Office Manager Log" recommended to the "Bridge of Hearts", the development of the "xx quarterly teller assessment form", goal-oriented, to promote staff growth.
3, strengthen the marketing awareness, active customer service. xx year is a year of transition, I set up the concept of marketing is no small matter, adhere to the expansion and maintenance of equal importance, pay attention to the needs of customers, pay attention to the customer's every word, in-depth excavation of the customer's value, the successful completion of the head office under the task of the savings deposits
4, strengthen the awareness of the team, to improve the comprehensive ability of the line staff. The first is to focus on the enthusiasm of the staff and work ability to improve. Continuing to carry out the business office staff rotation experience activities, this move has been strongly supported by the bank leadership, fully recognized as the bank in strengthening the case of special governance, improve the internal control mechanism on the powerful initiatives. Second, focus on communication and feedback to control behavioral deviations. In due course with the branch communication meeting error, workload, bank and enterprise reconciliation, business authorization and other situations, targeted accounting counseling.
5, work deficiencies and future intentions. First, not enough learning. Times are changing, the environment is changing, the bank's work is changing, every time there are new things, new situations occur, in the face of this serious challenge, but also lack of a little sense of urgency and conscientiousness to learn. Secondly, some of the business is not proficient enough. To master the new theoretical foundation, professional knowledge, working methods to adapt to the development of our bank, which all need me to follow the situation and change, improve their ability to fulfill their duties, and train themselves to become a comprehensive business bank employees.
In the future work, I will carry forward the achievements, overcome the shortcomings, towards the following aspects: 1, strengthen learning, I will persevere in efforts to learn the bank's new business knowledge, and used in practice, in order to better adapt to the needs of the development of our bank. 2, strive to improve the efficiency and quality of work, and actively cooperate with the leadership and colleagues to do a better job.
Manager's Work Summary Part 3
As a lobby manager which is difficult to deal with customer complaints, it can be called a kind of art, right, where I would like to talk about the mindset.
I engaged in this position is not a short time, according to my experience, the customer purely to find fault with the case is almost very small, of course, also exists (such as extortion bank), the vast majority of customers actually do not want to come to find anger, that is, we must first reflect on their own, and can not think that the customer is in the irrationality, and only hold such a mentality in order to really solve the problem.
If customers find you as a lifesaver, to reflect to you what problems exist in our staff so-and-so, do not rush to defend what, no matter who is right and who is wrong, which in itself is not important, because this is not the court, even if you refute the customer may bring worse results. First of all, we must sincerely apologize to the customer, because you represent not yourself, you first want to obtain the customer's goodwill towards you, so that it may be very good for the following communication, and secondly, to find out what the customer's needs, to help customers solve his problems as soon as possible, if the problem does conflict with the system, to patiently listen to the customer why it's so difficult to give him channels of venting, don't interrupt, because some customers he may not really be the best way to solve the problem, but also the best way to solve the problem. Because some customers he may not really want to go against our system, he needs a kind of catharsis, he may be angry in other areas to come to you to vent, and we want to solve the problem can do is a kind of understanding, you may feel that this is too aggrieved and too difficult, indeed, this requires a good state of mind.
It's your job, don't hold on to a particular client, the past is an experience, that's all.
You can stick to your work diary, and whenever you encounter a customer complaint, record it and summarize it. The next customer complaint may be repeated, then you can easily summarize the previous to use, if it is a new complaint, this is another experience for you to accumulate, you will find that your state of mind may be from the initial resistance to customer complaints to the final calm response.
When the customer is in a hurry, you do not mess things up, but must be as anxious as the customer, so that he can feel that you are really going all out to do things for him, especially some of the problems involved in another department, the customer in the complaint, you have to go along with him, and at the same time, you can also come together to complain about a certain department does have a problem, so that the customer feels that you are on the same front. Customers no matter how bad attitude, our attitude must be good, this is the most important, this is also the most basic principle of removing their own responsibility, because sometimes the customer does not come at you, but you want to have a bad attitude with the customer to refute, his spearhead is likely to point to you, so it is very important to protect yourself.
No matter what kind of customers encountered at work, the next shift, forget it all, or as a joke and friends to flirt a little, remember the experience, but do not forget such unpleasantness.
From last year to this year, I served as a trainee lobby manager in the Industrial and Commercial Bank of China to a year. In this year I learned a lot of financial knowledge, but also gradually realized that in a business network, the role of the lobby manager is so important.
First of all, the lobby manager is the ambassador of a business network. When customers come to do business, the concern is not only the indoor environmental health, business processing and waiting time, but also includes whether they can get timely and detailed answers to their own inquiries, there is no better quality and more comprehensive service. The earliest person to directly face customers, the earliest person to know customers' needs and the earliest person to help customers is me. Therefore, it is very important to face customers with a smile, listen carefully to their needs, and help them solve problems in a timely and efficient manner, because at this time, any of my words and behavior will represent the image of ICBC.
In addition, our tellers are doing meticulous work related to money, and there is no room for error. They have to do a lot of business every day, and their work pressure must be extremely high. If some customers intervene to make inquiries while they are doing business, it not only affects their work, but also makes it very easy for them to make mistakes, leading to operational risks. At this point, if you stop to answer for the customer, it affects the business being processed; if you ignore, it will offend the customer. Both will lead to complaints or the risk of loss of customers.
As a lobby manager, more to the teller to learn business knowledge, more communication with the teller to understand the business process, each teller to handle business processes, habits have a grasp of the better in the customer and the teller between the establishment of a more effective communication platform, only to do these auxiliary work in front of me to do what I can for them to share the pressure, and at the same time, to provide customers with a better, more comprehensive, higher quality of service. The first step is to make sure that you have the best possible service for your customers.
Therefore, in the position of lobby manager, I mainly carry out the following work around the job responsibilities:
First, triage, guide customers. According to the needs of customers, guide customers to the relevant business areas for business, recommend the use of self-service equipment to customers for business, guide customers to understand and use a variety of electronic machines and electronic service channels, and encourage customers to gradually take electronic banking service channels as the main channel for daily non-cash transactions, saving customers waiting in the bank and fill out the form of time, but also without leaving the house to easily handle the business. The company also encourages customers to gradually use e-banking as the main channel for daily non-cash transactions, saving them the time of waiting and filling out forms.
Second, to provide customers with basic consulting services to solve the business problems encountered by customers. In addition, according to the needs of customers, we actively recommend a variety of new, high-return financial products and the new phase of the branch's special promotional services.
Third, identify quality customers. According to the principle of hierarchical service, give their special attention and priority service, based on the customer's star rating and idle funds, to the account manager to recommend the potential of high-quality customers.
Fourth, comply with the lobby manager service standards. Timely, patient and efficient handling of customer comments, criticisms and misunderstandings, to ensure timely, high quality and efficient service at the branch site, and to improve customer satisfaction.
In the process of carrying out the above work, I think I have a lot of shortcomings, there are still the following aspects need to be improved:
First, I received the customer although very skillful, but many times on the surface, not deeper digging into the customer's needs, recommending the product initiative needs to be strengthened.
Second, in the daily work of the need to deal with more chores, taking up more time, so that the attention of quality customers is not enough.
Third, sometimes simply to solve the problem to solve the problem, did not seriously think about the source of the problem, failed to eliminate the recurrence of the problem.
Fourth, in the interaction with customers and relationship maintenance means simple, marketing effect is not obvious, marketing skills need to be improved.
Combined with what I have gained over the past year, I am very grateful that I have been given the opportunity to apprentice in this position, and I am also very grateful for the help of ICBC. Regardless of what line of work I'm in or what I'm doing in the future, the importance of teamwork; a patient, meticulous, and enthusiastic service attitude; the accumulation of more specialized knowledge; and a curious and progressive heart will all bring me a brighter future.
Manager's Work Summary 4
(a), accelerate the development of new customer resources.
1, the design of the notice.
(1) Combined with this work department and the situation of the market, combined with the advanced experience of other market departments and the headquarters of the notice of the sample, design a notice of the work department suitable for the work of the notice of the work department, increase the collection of the list.
(2) in the design of the notice sheet, to improve the quality and specifications of the notice sheet, to achieve the customer to get the notice sheet is willing to throw away. Can be designed as a copperplate paper color pages, time and place empty, each printing 30,000 copies, the price is also relatively cheap.
(3) change the format of the notification form, can be designed into a tri-fold page or greeting card, tickets nature can be, can also be directly designed to participate in the ticket. This gives members a different feeling.
2, well-designed points of interest.
(1) the old customer referral points of interest. According to the different needs of old customers, the development of personalized points of interest, in order to guide the old customer referral.
(2) Developed points of interest to attract new customers to attend the presentation.
Points of interest can be health, such as meridian health, diet, disease topics, health, meridian therapy, etc., and constantly changing the content of health, in order to attract customers to participate.
Increase the participation of the gift point of interest, more than the choice of customers common small gifts, now a variety of advertising more gifts as customers to participate in the meeting of the point of interest to attract customers to participate in the meeting.
3, a variety of ways to carry out list collection.
(1) through the distribution of a variety of notices for list collection. The focus is to do a good job of explaining the notification form, to do 100% explanation of the notification form, to do face-to-face explanation of the notification form, to do the notification form above 100% of the information passed on to the customer. Do a good job of the notice issued by the exercise work.
(2) for the cycle of customers, stopping or returning customers, you can carry out a large health report combined with the way to send a letter. By sending letters, inviting them to participate in large-scale health presentations, pulling the old members to refer.
(3) Collecting lists by means of newspaper clips. Focus on the choice of newspaper and the design of the notification sheet.
(4) List collection by contacting the community. By contacting the community, and the community *** with the meridian learning class for meridian health learning, can achieve a very good effect of list collection.
It is worth emphasizing: in the community development, can not be rushed, be patient, community customers can not give recommended products, to slowly penetrate. Through the development of the community to establish a good community base, and at the same time to strengthen the construction of the community base, the foundation should be stable.
Community development is a gradual process, can not be forced to pick the melon too quickly, wanting to speed is not enough. Many places why do not persist or continue? The reason is not only too proximate, only focus on the immediate interests of the community lectures opened into the desire to heat the meeting, and then immediately conduct home visits, to participate in the sales will be known to sell drugs, the next time to go to the community responsible for not letting or no one to participate in the. So be sure to carry out a few more activities, the first to create a long tail of customer groups, and then cultivate waiting for the melon to ripen. To realize that the community this position you do not occupy as soon as possible, others will occupy, your current market problems are also other health care companies have problems: on the people difficult, door-to-door difficult to sell goods is even more difficult. You are thinking of ways to break through the bottleneck, others are also thinking, you can think of others can also think of, depending on who can be a step ahead of others, do a good job, do firmly, get recognized and supported.
(5) Do a good job of newspaper advertising and list gathering. Newspaper ads are the same as newspaper clippings, and again, the choice of media should be done well. Newspaper ads should ideally be synchronized with a large health briefing.
(6) the use of old customer points for referrals, through points for gifts to pull the old members to carry out publicity, distribution of notices, etc. to achieve the purpose of list collection.
(7) Through the convening of a large health report will be collected.
(8) Through the table for instrumental testing or combined with the community to carry out free physical examination activities in the community to collect the list.
(9) and the relevant units to cooperate in organizing a variety of large-scale activities, we carry the title or sponsorship, so as to collect the list. For example, to carry out speech, song and dance competitions, to carry out a variety of sports competitions and so on.
(10) to strengthen and adhere to the "clean up the family medicine box" activities to collect the list.
4. Strengthen the practice of interest-based bill collection, to have good words, to strengthen the practice work.
(2), strengthen the scheduling of meetings.
This month's volume, the realization of the volume of a major factor in the increase in the scheduling of meetings. Golden nine and silver ten, the work of the Ministry to seize the favorable opportunity to strengthen the marketing department of the meeting scheduling, and rapidly enhance the market sales.
1. Ensure the scale and number of preview and sales meetings.
(1) By strengthening the collection of lists, the warm-up meeting should be on the scale, and the warm-up meeting should be held in a large number of people.
① deep grasp of the warm-up session hotel site selection work, in strict accordance with the requirements of the headquarters to choose the venue, a good hotel site, play a multiplier effect, inaccurate site selection, the number of warm-up session and the quality of a great impact.
② warm-up will improve the level, with a good podium tactics.
The structure of the podium: general manager of the office, ministers, experts, leading members, member leaders, etc..
③ Strengthen the process of the warm-up session, not to simplify the process. In a way, it is not that the model does not work, but the process is simplified (no podium, no flowers, cancel the issuance of membership cards, cancel the meeting summary and other aspects of the warm-up session).
④ Strengthen the composition of the membership structure of the warm-up session.
The attendees of the warm-up session should be new customers, referred customers and old customers. This can be realized not only list collection, but also the realization of member services, while ensuring the scale and number of meetings, the atmosphere of the meeting, enhance the image of the project.
(2) Increase the scale and number of sales meetings.
① Strengthen the composition ratio of the sales meeting.
The composition of the staff of the sales meeting must be the composition of new and old customers, the composition ratio is 1:1.
② Strengthening of the sales meeting site conference management pull tactics.
First, the customer role composition tactics.
New customers, hardcore customers, husband and wife customers, circulating customers, star members, leading members and other reasonable composition. To invite customers according to the ratio of new and old customers 1:1. The old customers will be given certain benefits to ensure that the old customers participate in the meeting.
Second, cellular seating tactics.
Old members, pre-order customers, key potential customers, cross-platoon. It is easy for the old customers to assist in the work.
Third, pre-session hardcore customer meeting tactics.
Sales will be held before a small hardcore customers, hardcore customers how to do a good job of sales will make arrangements, and do a good job of incentives and mobilization.
Fourth, the podium tactics.
The podium must be large, the number of people seated at the podium should be large. The number of people on the podium should be no less than six.
Fifth, the "big" conference room tactics.
The conference room should be upscale, in the local or around a certain reputation, conference room air conditioning should be good, sound, projection equipment should be good.
Sixth, health stars, excellent members of the speech, dedication tactics.
At the sales meeting, health stars and outstanding members were arranged to speak. Health stars, excellent members of the choice to be typical, the speech should be in place. At the same time, you can arrange health stars, excellent members to the work of the Ministry to offer banners, paintings and so on.
Seventh, safety grab single tactics.
The use of ordering a limited number of places, a limited number of places for gifts, a limited number of places for lucky draws, etc., to do a good job of pulling to grab a single.
Eighth, lottery tactics.
Participating customers lucky draw, ordering customer draw, pulling customers to participate, pulling customers to order.
Ninth, the list analyzes the typesetting tactics.
Before the meeting, we must do a good job of list analysis, typesetting. Experts to participate in the list analysis. To fill out a good list analysis typesetting form, experts, callers, staff, each one. In the meeting, according to the typesetting, planned, sequential, and countermeasures to do a good job of promotion and ordering for each member.
Tenth, the meeting time rationalization tactics.
The meeting starts early and ends early. 7:30 required members to arrive, 7:30 or 8 o'clock meeting must start. 11:30 before the end of the meeting. Reasonable arrangement of the time of the various stages: expert lecture time control in an hour, excellent member recognition, speech, etc. control in 15 to 20 minutes, a variety of feature films control in half an hour, to ensure that the consultation time.
③ Strengthen the sales meeting process.
Sales will process to be a one-off, no regrets, the development of a good sales will process links, do interlocking, fascinating, especially before the meeting customer relaxation, after the meeting to pull, consulting sessions. You can draw on the sales model flow of the big event, the addition of pre-session games, pre-session of the old members singing and dancing, so that customers can relax in a festive atmosphere, to do a good job of paving the way for sales.
2, increase the density and frequency of activities.
This share, the work of the Ministry to increase the number of meetings in the fall and winter battles, by increasing the number of meetings, to enhance the sales of the market, the activities of the Ministry of the market each month to return to the 3 sales will be.
Manager's Work Summary Part 5
After more than a year of hard work, I have made some achievements and management experience in enterprise management and project management, of which the main achievements are as follows:
First, optimize the organization construction program to improve the level of scientific management.
Over the past 20 years, in the construction management, I always put the scientific management and optimization of the program on the first place of project management, and constantly study and explore the construction program suitable for project management and operability, in order to constantly meet the needs of the project and the Party. In the development of each construction program, I have repeatedly demonstrated according to the characteristics and difficulties of the project, and increased the scientific and technological content of the organizational program using a scientific attitude. Continuously expand the scientific management channels
1, such as: _ residential building project, construction area of 24,022, a total height of 57.25 meters, one underground, eighteen floors above ground, reinforced concrete shear wall structure. The quality objective is to create an excellent project without common quality defects and a model project. In order to ensure the construction period, according to the characteristics of the site is narrow and the surrounding residential buildings have more residents, the original program design of pit support grouting piles will be closed by water curtain, 12m *** 250 piles, expenditure of 930,000 yuan. Instead, it adopts dense rows of cement mixing piles with circular plane layout to achieve the role of supporting piles and water stopping. The construction period was shortened by 36 days, saving investment of nearly 460,000 RMB. Approved by the A, the thick steel bar connection adopts cabr threaded steel sleeve cold extrusion connection technology, which is three times more efficient than the pressure arc welding connection method.
Template support process, the original program using shear wall template, through the wall bolt support rod for plastic pipe, can not pull out, too wasteful. After research, we heat the plastic pipe of the wall-piercing bolt by ourselves, and make the plastic pipe that can be pulled out at both large and small heads, and the design breakage rate of the chisel piece is reduced by 30%, which saves 15,000 yuan in cost.
2. The original template adopts small steel template support system, but in the developed clear water concrete construction technology and engineering, it is appropriate to use large template steel and wood assembling system support to reduce the gap between the templates, construction joints without obvious traces, the abolition of the plaster layer. After painting and decorating, it meets the advanced plastering data standards and the use of functional requirements, saves plastering materials and labor, reduces the self-weight of the building itself, reduces the cost of template investment, and avoids the large repair costs caused by common quality defects.
In the erection of shelves, the original program uses double rows of floor-standing external shelves, too many large tools, occupying a long time, high rental costs. In order to reduce costs, I used tooled hanging shelves according to the characteristics of the building, safe, lightweight, but also save a lot of money.
Secondly, strict quality management, and strive to create a brand-name project
"Quality first" is the eternal theme of the enterprise, but also the goal of the enterprise itself. In many years of construction, I can always put the quality in the first place, adhere to the quality to win the credibility of the enterprise, to meet the needs of the owners, to expand the enterprise's construction market, to beautify the cityscape to create more fine. Since 20_, I have always insisted on the following measures: