2. values: focus on the enjoyment of the work process of the people than focus on the return of the work of the people with higher job satisfaction
3. work situation: in the eyes of the workers, the work itself whether the interesting, complimentary meaning will affect job satisfaction; and coworkers, superior and subordinate relationship will also affect job satisfaction.
4. Social influences: coworkers, family and culture also affect job satisfaction. For example, a child from a wealthy family will not be satisfied with a job that pays a few hundred dollars a month.
Question 2: Why does employee satisfaction affect the quality of service Hello, Tianjin Silverstar Finance for you to answer:
Employee satisfaction and quality of service are inextricably linked, there is no good handling of these relationships, which may result in the loss of business interests.
The following factors affecting employee satisfaction and will have an impact on the quality of service:
1. Compensation system, reward and punishment system and welfare system.
The survey found that if the employee's salary, welfare and reward and punishment system in a reasonable range, then the employee's satisfaction will be higher, the work enthusiasm is naturally high. Assuming that the salary is very low, the reward and punishment system is unfair to the staff and no benefits, then it will cause employee dissatisfaction, employee dissatisfaction up, certainly can not do a good job for the customer service.
2. Work environment
Some companies provide employees with a clean and easy working environment, so that the satisfaction of the employees will be higher, the employees work is also more happy, and like the factory and other enterprises due to the surrounding poor environment, so that the employees are dissatisfied with their own environment, then the process of work naturally very depressed, which will affect the level of service and attitude.
3. Work content
This aspect includes whether the work content is interesting and whether the workload is reasonable. Some of the work content is simple and boring by the very cumbersome, the workload and the situation is very easy to cause strong dissatisfaction of the staff, they will feel exploited and have a sense of oppression, their own interests are not guaranteed. Once such ideas arise, the service attitude is not good, naturally affecting the quality of service. If the enterprise reasonable distribution of workload and work content, so that employees feel less pressure, the quality of service is certainly better.
4. Respect for employees
Some of the employees who have low satisfaction with the company think that the company just treats them as labor tools, not as family members, and lack of respect. Such enterprises should pay attention to, to allow employees to provide customers with the best service, first of all, the enterprise has to first respect employees, and employees as family members to look at, always put the interests of employees in the first place. In this case, employees will have a sense of being valued, and have a sense of belonging, and then the enterprise can realize the self-worth, but also to provide customers with quality service from the heart.
Employee satisfaction on the quality of service will play a direct impact, because, to provide services to customers first is the staff, and face-to-face communication with customers is also the staff. Therefore, companies should understand the employee satisfaction situation, and constantly improve the employee satisfaction index. Thus, the purpose of allowing employees to provide the best quality service.
Question 3: Why does employee satisfaction affect the quality of service Hello, Tianjin Silverstar Finance for you to answer:
Employee satisfaction and quality of service are inextricably linked, do not deal with these relationships, which may result in the loss of business interests.
The following factors affecting employee satisfaction and will have an impact on the quality of service:
1. Compensation system, reward and punishment system and welfare system.
The survey found that if the employee's salary, welfare and reward and punishment system in a reasonable range, then the employee's satisfaction will be higher, the enthusiasm for work is naturally high. Assuming that the salary is very low, the reward and punishment system is unfair to the staff and no welfare, then it will cause employee dissatisfaction, employee dissatisfaction up, certainly can not do a good job for the customer service.
2. Work environment
Some companies provide employees with a clean and easy working environment, so that the satisfaction of the employees will be higher, the employees work is also more happy, and like the factory and other enterprises due to the surrounding poor environment, so that the employees are dissatisfied with their own environment, then the process of work naturally very depressed, which will affect the level of service and attitude.
3. Work content
This aspect includes whether the work content is interesting and whether the workload is reasonable. Some of the work content is simple and boring by the very cumbersome, the workload and the situation is very easy to cause strong dissatisfaction of the staff, they will feel exploited and have a sense of oppression, their own interests are not guaranteed. Once such ideas arise, the service attitude is not good, naturally affecting the quality of service. If the enterprise reasonable distribution of workload and work content, so that employees feel less pressure, the quality of service is certainly better.
4. Respect for employees
Some of the employees who have low satisfaction with the company think that the company just treats them as labor tools, not as family members, and lack of respect. Such enterprises should pay attention to, to allow employees to provide customers with the best service, first of all, the enterprise has to first respect employees, and employees as family members to look at, always put the interests of employees in the first place. In this case, employees will have a sense of being valued, and have a sense of belonging, and then the enterprise can realize the self-worth, but also to provide customers with quality service from the heart.
Employee satisfaction on the quality of service will play a direct impact, because, to provide services to customers first is the staff, and face-to-face communication with customers is also the staff. Therefore, companies should understand the employee satisfaction situation, and constantly improve the employee satisfaction index. Thus, the purpose of allowing employees to provide the best quality service.
Question 4: What are the main factors that cause low employee satisfaction 1. personality: extroverted personality on job satisfaction is higher than introverted personality
2. values: focus on the enjoyment of the work process of the people than focus on the return of the work of the people with higher job satisfaction
3. work situation: in the eyes of the workers, whether the work itself is interesting, meaningful also affects job satisfaction; and coworkers, supervisors and subordinates. Job satisfaction; and coworkers, superior and subordinate relationship will also affect job satisfaction.
4. Social influences: coworkers, family and culture also affect job satisfaction. For example, a child from a wealthy family will not be satisfied with a job that pays a few hundred dollars a month.
Question 5: the significance of improving employee satisfaction and the significance of the study is the same as climbing into the virtue of the consultant: Li Cong, the president of the United States Ossington Industrial Company has put forward a "Golden Rule": care for your customers, care for your employees, then the market will be doubly caring for you.
"Customers" is the external customers of the enterprise, "employees" is the internal customers of the enterprise, only to take into account both internal and external, do not lose sight of the other, the enterprise can get the ultimate success. Employees are businesses.
Question 6: Organizational Behavior What are the factors affecting job satisfaction Employee satisfaction is a reflection of the attitude of employees to assess the factors included in their work, according to authoritative research, employee satisfaction increased by 3 percentage points, the enterprise's customer satisfaction will be increased by 5 percentage points; Employee satisfaction reached 80% of the company, the average profitability growth to be 20% higher than other companies in the same industry. The average profitability of a company with 80% employee satisfaction is about 20% higher than that of other companies in the same industry. So, what are the factors that affect employee satisfaction? Here are five main aspects to analyze:
1, the work environment. These include:
(1) the quality of the workspace: the physical conditions of the workplace, the enterprise is located in the region of the degree of satisfaction with the environment;
(2) the work and rest system: reasonable on and off time, overtime system, etc.;
(3) the work of the complete degree of work with: the work of the conditions necessary to equip the equipment and other resources are equipped with a complete, enough;
(4) Satisfaction with benefits: the degree of satisfaction with salary, benefits, medical and insurance, vacation, and leave.
2. Work group. These include:
(1) cooperation and harmony: the superior's trust, support, guidance, mutual understanding and understanding of colleagues, as well as subordinates to comprehend the intentions, the completion of the task, and respect;
(2) openness of information: information channels are open, the dissemination of information is accurate and efficient, and so on.
3. Work content. These include:
(1) interest relevance: the work content and personality, interest coincides with, in line with personal
personal career development goals, whether it can maximize the use of personal ability, from their own work to get happy;
(2) work intensity: the requirements and tolerance of the intensity of the work, vary from person to person. On the one hand, whether to meet the needs of personal work, on the one hand, whether it exceeds the individual can withstand the load.
4, business background. These include:
(1) corporate understanding: the history of the enterprise, corporate culture, strategic policy understanding and degree of recognition;
(2) organizational participation: opinions and suggestions are valued, participation in decision-making, corporate development and personal development is unified, a sense of achievement and a sense of belonging and so on.
(3) business prospects: the prospects for the development of the enterprise is optimistic, full of confidence
5, personal perception. Here mainly refers to the personal concepts that are likely to cause unreasonable employee dissatisfaction. These include:
(1) Idealism and perfectionism: idealized expectations of all aspects of the situation of the enterprise and the requirements of perfectionism, easy to go to the extremes, once the difficulties become cynical, resulting in unreasonable dissatisfaction;
(2) Negative mindset: interpersonal problems and frustration with the work of the difficulties are all attributed to the objective causes or others (external attribution), it is difficult to communicate
(3) narrow-mindedness: too much emphasis on personal interests, but the conflict with personal interests, easy to generate dissatisfaction; or short-sightedness, self-righteousness.
Question 7: What are the main factors affecting job satisfaction 1. Personality: extroverted personality is more satisfied than introverted personality 2. Values: people who focus on enjoying the work process are more satisfied than those who focus on the rewards of the work. 3. Work situation: in the eyes of the workers, whether the work itself is interesting and meaningful will affect job satisfaction; and coworkers, superior and subordinate relationships will also affect job satisfaction. Relationships with coworkers and superiors and subordinates also affect job satisfaction. 4. social influence: coworkers, family and culture also affect job satisfaction. For example, a child from a wealthy family will not be satisfied with a job that pays a few hundred dollars a month.
Question 8: Seek the impact of pay level on employee satisfaction 5 points It is recommended that you learn about Zuckerberg's two-factor theory of motivation.
The level of pay has an effect on employee satisfaction to a certain extent, but it is a health care factor.
Up to a certain point, employee satisfaction often comes from motivational factors such as respect and self-fulfillment.
Question 9: employee satisfaction on the catering industry, how big the impact of a careful thinking, careful pen thesis outline Thesis is a "systematic project", in the formal writing before, the article should be a comprehensive thinking, to check whether the preparatory work has been completely ready. The first thing to do is to define the topic. Theme is the commander-in-chief of the article, before writing must be thought very clearly. Qing people Liu Xizai said: "Where to make a text, the intention of all can be covered by a word. Expanded for ten million words, about the word, the so-called mastermind is also." ("Art Overview") The writer should think about whether the theme of his article can be summarized in one sentence. Theme is not clear, is absolutely can not get their hands on the writing of the text. Secondly, it is to clarify the ideas. Ideas are the veins, tracks, and internal basis of the structure of people's thoughts. Before writing, how to put forward the problem, how to analyze the problem, how to solve the problem, as well as the use of which materials, etc., to think clearly. Third, set the pattern. The so-called "pattern" is the full text of the framework, outline, outline. In the pen before the first to think about it "set up", such as the full text in several parts, each with what level, what to say first, after what, where to detail, where to略, from beginning to end should have a general idea. Fourth, the need for materials ready, will be a variety of facts, data, citations, etc. to find on hand, so as not to use when to look for, interrupt the idea. Fifth, arrange a good time and place for writing. Writing to have a relatively concentrated time, a quieter environment, in order to concentrate on the thesis writing task. The ancients said, "Sleeve your hands in front of you, so that you can write quickly in the back." Lu Xun also said, quiet observation and silent observation, familiar with the heart; concentrate on the knot think, a wave. Being fully prepared to write will be very fast. Some people do not pay attention to the preparation of writing, the object of writing only a little superficial understanding of the pen in a hurry, in the writing process, "construction side design", so that the order is reversed, busy, or do or pick up, intermittent, the results but slow progress. Therefore, before drafting to think carefully, careful pen. Second, a breath of air, do not focus on the "small sections" in the pen before to be fully prepared, once the pen, it is necessary to persevere in a breath of writing, be sure to come up with the first draft in the shortest possible time. This is a lot of article writer's writing know-how. Some people like to write articles bite the words, write while pondering the words, encountered can not think of the word also have to stop and look up half a day dictionary. This writing method, it is easy to interrupt the idea. In fact, the first draft may wish to rough some of the material or text there are some defects, as long as it does not matter. Temporarily do not have to change it, wait until all the first draft written, and then come back to the processing is not late. Lu Xun did this, he said in the letter to Ye Zi: Previously that ten steps nine back composition method, is very wrong, this is in the constant do not believe in themselves - the result must not be done. In the future, you should set up a pattern and then keep on writing, regardless of rhetoric, and do not look back. When it's done, leave it for a few days, then come back to it, delete a few, change a few words. In the process of creation, one has to refine the words and really interrupt the excitement. When I was translating, if I could not think of an appropriate word, I would just leave the words blank and continue translating, and then think of them again when I had more time. Otherwise, I can stop for half a day because of a single word. This is Lu Xun's experience, and it is also very inspiring for us to write our thesis. Third, the line in the line, stop in the stop when the Northern Song Dynasty writer Su Swab in his prose writing, said: "My text is like ten thousand slanting springs, do not choose the ground and out. I care about the ground, gushing and gurgling, although a day dry miles without difficulty; and its and the mountains and rocks zigzag, with the shape of the place and can not be known. What can be known, often in the line when the line, often stop in the can not be more than, such as this is just carry on." ("Wen said") Su Wipe is one of the eight great Tang and Song dynasty prose writer, composition such as running clouds and flowing water, there is God's ghost of the marvelous, the next person can not be reached. However, his summary of "act when you act, stop when you can't do more than that" has a certain universality. "Acting in the when the line" requires the author in writing, the said must be said clearly, do not spare ink. Such as an article about the background, the ins and outs of a thing, a thing of the nature of the characteristics, if the reader is not familiar with, it should be in the article to speak clearly, account for understanding, can not arbitrarily Goujian, so that the meaning of the text is damaged, so that there is not well thought out, not informative defects. "Stop in the can not more than", that is to say, should not write, a word can not write, to "ink like gold". If the love to, arbitrary, unrestrained, but also refused to love, will inevitably result in branches and branches, long dragged apricot, and even "pen a thousand words, away from the subject of ten thousand miles" of the problem.
Question 10: What is the research background and achievement of the enterprise employee satisfaction? 1. Reflects the degree of employee satisfaction, but also reflects the actual results of the enterprise in reaching the needs of employees. Satisfaction is a relative concept: beyond the expectations of satisfaction; to meet the expectations of basic satisfaction; below the expectations of dissatisfaction. Employees in a particular work environment, through their self-knowledge of the characteristics of the work, to determine the actual value obtained and the expected value obtained between the gap. If the gap is large, satisfaction is low; conversely, if the gap is small, satisfaction is high. It reflects the degree of employee satisfaction and the actual results of the company in achieving the needs of employees. Satisfaction is a relative concept: beyond the expected value of satisfaction; to achieve the expected value of basic satisfaction; below the expected value of dissatisfaction. Employees in a particular work environment, through their self-knowledge of the characteristics of the work, to determine the actual value obtained and the expected value obtained between the gap. If the gap is large, satisfaction is low; conversely, if the gap is small, satisfaction is high.
Understanding the psychological and physiological aspects of employees' satisfaction with the corporate environment and making adaptive changes can help reduce employee turnover and improve the economic performance of the company. People have a feeling of satisfaction, often because of the realization of a certain goal, or needs to be met. Satisfaction has a positive and negative points, satisfaction and dissatisfaction on behalf of the diametrically opposed two directions, but not the same line segment of the first and last ends. the late 1950s, the American psychologist Hertzberg investigation found that people on such as the organization's policies and management, working conditions, interpersonal relationships, pay, etc., if you get to meet the satisfaction of the dissatisfaction, can not be satisfied will be dissatisfied, Hertzberg called the "Health" factor; and for achievement, appreciation and responsibility, if you wait until the satisfaction will be satisfied, if not satisfied will not produce a sense of satisfaction, but also will not be dissatisfied, Herzberg called the "motivation" factor.
Understanding the psychological and physiological aspects of the employees' satisfaction with the environmental factors of the enterprise and make adaptive changes to help reduce employee turnover and improve the economic performance of the enterprise. The reason why people have a feeling of satisfaction, often because of the realization of a certain goal, or needs to be satisfied. Satisfaction has a positive and negative points, satisfaction and dissatisfaction on behalf of the diametrically opposed two directions, but not the same line segment of the first and last ends. the late 1950s, the American psychologist Hertzberg investigation found that people on such as the organization's policies and management, working conditions, interpersonal relationships, pay, etc., if you get to meet the satisfaction of the dissatisfaction, can not be satisfied will be dissatisfied, Hertzberg called the "Health care" factor; and for achievement, appreciation and responsibility, etc., if you wait until the satisfaction will be satisfied, if not satisfied will not produce a sense of satisfaction, but also will not be dissatisfied, Hertzberg called the "incentive" factor. 2.Employee Satisfaction Survey ( Employee Satisfaction Survey (ESS): is a scientific human resource management tools, it is usually in the form of questionnaires, collect employees on all aspects of business management satisfaction with the information, and then through the follow-up of professional, scientific statistics and analysis of data, a true reflection of the company's business management status quo, for business managers to provide an objective reference for decision-making. Employee satisfaction survey also helps to cultivate employees' sense of identity and belonging to the enterprise, and continuously enhance the employees' centripetal force and cohesion of the enterprise. Employee satisfaction survey activities so that employees in the democratic management based on the establishment of enterprise-centered group consciousness, and thus subconsciously produce a strong centripetal force on the ***. A successful employee satisfaction survey usually has the following four major functions: 1, "earthquake predictor" - as a means of prevention and monitoring, diagnosis of potential crises in the enterprise, and can capture the staff's thought dynamics and psychological needs in a timely manner, so that targeted Enterprise "thermometer" - through the measurement of satisfaction index to find out the reasonable and unreasonable factors that employees are satisfied or dissatisfied with the management of the enterprise, so as to formulate and adjust the management system in a targeted manner; 3, "Fitness Checklist" - through employee satisfaction survey, comprehensively and systematically and objectively assess the impact of organizational changes and corporate policies on employees and the status and level of corporate management, so as to provide effective data for enhancing the comprehensive competitiveness of the enterprise; 4, "CT detector" - as a corporate performance scanner, providing data on corporate management performance, monitoring the effectiveness of corporate management and grasping the dynamics of corporate development. The summarized results of the employee satisfaction survey can provide quantitative data from the aspect of employee public opinion for the enterprise/department performance. Employee satisfaction survey is a basic tool for enterprise management. All the management activities and management system of the enterprise is to serve the enterprise's profit and performance, the starting point and destination of management is people, employees are also the only living and capable of ...... management. > >