Quality management document directory
I, quality policy and management objectives
II, quality system audit
Three, quality responsibility at all levels
Four, the quality veto system
Five, the operation of the quality management system
Five, the first enterprise and the first varieties quality Audit System
VII. Quality Acceptance System
VIII. Warehouse Custody System
IX. Review System for Outgoing Warehouse
X. Management System for Unqualified Products and Returned Products
XI. Management System for Quality Accident Reporting, Quality Enquiry and Complaint
XII. After-sales Service Management and User Access System
XIV, quality record management system
XV, adverse event monitoring and reporting system
XVI, personnel education and training system
XVII, the implementation of the assessment system
XVIII, special product-specific management system
I, the quality policy and management objectives
1, grasp the quality of medical equipment management, is an important part of the company's work, is to improve the operation and service quality of the key, must effectively strengthen the leadership of business operations, and constantly improve the ideological and operational quality of all employees to ensure the quality of goods and improve service quality.
2, the organization of all staff to seriously study and implement the "supervision and management of medical equipment business approach", "Medical Device Classification Rules" and "Economic Contract Law" and other laws and regulations and company rules and regulations, to ensure that the quality of medical equipment products, to protect the people to use the medical equipment safe and effective.
3, medical equipment business must recognize the implementation of national policies to meet the needs of health care development, adhere to the quality first, according to the law, and pragmatic management policy and marketing strategy; adhere to the people's health services, medical and health care and human health services, for the purpose of disasters and epidemics, industrial and agricultural production and scientific research services, and to establish a "user first" policy. "
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4, the establishment of a complete quality management system, to grasp the quality of goods acceptance, in the warehouse maintenance and out of the warehouse to review the quality management work, do a good job in the after-sales service process of the user on the quality of goods put forward by the query, consulting views of the tracking and analysis of research. The company's quality management of all aspects of the economic benefits of the department linked. Decomposition of responsibility to the head, which link problems should be held responsible for individuals and department heads, the implementation of the quality management system of responsibility at all levels.
Two, quality system audit
1, in order to conscientiously implement the national quality management of medical devices laws and regulations, the development of business quality management system of medical devices, and guidance, supervision and implementation of the system, the company implemented the general manager is responsible for the quality management of equipment is fully responsible for the general manager of the general manager is the first person responsible for the general manager to assist the general manager to assist the work of the second responsible for, the company's quality inspection department is the third responsible for the quality management, and the company's quality control department is the third responsible for the quality management of the company's quality management. The company's quality control department is the third responsible person, specifically responsible for the quality of the company's operations in all aspects of the work.
2, the company set up a specialized quality management institutions - Quality Inspection Department, to exercise quality management functions. It has the right to adjudicate the quality of medical equipment operation within the company, to guide and supervise the quality management of the operation department, and to test, judge and adjudicate the quality of the company's commodities.
3, the establishment of a sound and complete quality management system, the person in charge of each department is responsible for the quality of the department's goods, work quality, the functional departments of the staff of the quality of the work of their positions, the quality of the service and the quality of the relevant goods is responsible for the quality of the work, the quality of service and the quality of the goods concerned, the quality of management of all aspects of the work is implemented to the head.
4, the quality control department is fully responsible for all aspects of the company's quality management of specific work, and is responsible for the quality of the department's management work and the implementation of the system on a regular basis for inspection, assessment, evaluation, to meet the requirements of the department responsible for the person in charge and the responsible person should be held accountable for serious treatment and rectification of the deadline.
Three, the quality of responsibility at all levels
One, the quality of the person in charge of the enterprise responsibility
1, the organization of the implementation of supervision and management of medical devices and the relevant statutes and regulations;
2, strictly in accordance with the approved scope of business and the way of operation of the medical device business activities;
3, the education of workers to establish " quality first" idea. Quality first" idea;
4, approval of relevant quality documents, to ensure that the quality management personnel to exercise their powers;
5, the implementation of the system to check the assessment.
Two, quality management personnel quality responsibility
1, is responsible for the collection of publicity and implementation of supervision and management of medical devices and the relevant laws and regulations and normative documents;
2, is responsible for the collection of medical devices operated by the product quality standards;
3, is responsible for the drafting of the quality management system;
4, is responsible for the first enterprise and the first species of quality Audit;
5, guide product acceptance, after-sales service work;
6, check the implementation of the system.
Three, the quality of quality acceptance personnel quality responsibility
1, strict implementation of product quality acceptance system;
2, according to the relevant standards and contract quality terms of acceptance of medical device product quality;
3, the establishment of a true and complete acceptance of the record, and properly preserved.
Four, the quality of maintenance and storage personnel responsibility
1, strict implementation of product storage and maintenance system;
2, the implementation of color-coded management, zoning storage, and have a clear sign;
3, to strengthen the management of the product expiration date;
4, unqualified products for the control of the management;
5, do a good job in dustproof, moisture, mold, pollution and pest control, insect prevention, prevention and management of the quality of medical devices.
5, sales and after-sales service personnel quality responsibility
1, the correct introduction of product performance, provide consulting services;
2, the product should be reviewed before the sale of the review and quality inspection;
3, the customer reflects the problem of timely treatment and resolution;
4, after-sales quality inquiries, complaints should be recorded in detail and timely processing.
Four, quality veto system
1, medical device supply units, after review or inspection does not have the production and operation of legal qualifications and the corresponding quality assurance conditions, the right to request the operating department to stop purchasing.
2, the medical device sales target, the audit does not have the legal qualifications for the purchase of medical devices, the right to request the business sector to stop selling and retrieve the sold medical devices.
3, the incoming inspection, the company does not meet the "medical device acceptance system" of medical devices, the right to refuse.
4, the maintenance of medical devices found to be unqualified in the inspection, the right to issue a stop-sale, sealing notice, and decide on the return of the medical device, report the loss, destruction.
5, sold medical devices found to be quality problems, the right to request the operating department to recover.
6, the equipment, facilities, instruments, appliances that do not meet the needs of quality management, the right to decide to stop using, and put forward proposals for additions, remodeling, improvement.
7, the company does not meet the "first enterprise audit system", "the first varieties of audit system" of the first enterprise, the first varieties, the right to veto.
8, the approval of the first enterprise in the actual supply of poor quality assurance capabilities; the approval of the first varieties in the operation of the quality of unstable or not adapt to market needs, to the Department of Management and General Manager of the Office of the termination of the relationship, to stop the purchase of the veto.
9, the right to purchase plans for poor quality assurance of enterprises or quality problems in the veto varieties.
10, the quality of medical devices have an impact on other matters.
Fifth, the business quality management system
1, strict compliance with the "supervision and management of medical devices regulations" laws and regulations and the relevant medical device management provisions, according to the state drug regulatory authorities to develop the "supervision and management of medical device business enterprises" to regulate the business behavior, in the "business license" approved business methods and scope of medical device marketing activities.
2, the person in charge of the enterprise, medical device quality personnel should be familiar with the relevant medical device regulations and administrative regulations, and implement.
3, engaged in the medical device business personnel must have a high school or above (including high school) literacy level, and receive appropriate professional knowledge and medical device regulations and training, have good business ethics, in law, no record of bad conduct, the quality of its personnel should be municipal drug supervision and management department examined and certified to work.
4, adhere to the "on-demand, merit-based purchasing" principle of selecting the supplier of drugs, the supplier unit of production (business) legitimacy, qualification, integrity, quality history, quality system status, etc. to analyze and inspect, to the supplier to obtain the original seal of the "medical device production (business) license", "business license". Business License". At the same time should be the supplier salesman to verify the legal qualifications, for legal person authorization, supplier identification, contact address, etc., in order to ensure that the quality of purchased medical devices in line with the provisions of the requirements.
5, the purchase of medical equipment should be signed with the supplier of "quality assurance agreement" or purchase contract.
6, the first enterprise should be its qualifications and quality assurance ability to audit; the first medical device products should be the quality of its legal and sexual audit.
7, quality personnel are responsible for the quality of unqualified medical device audit, unqualified medical devices to supervise the process of handling.
8, quality personnel are responsible for drafting medical device quality management system, and guidance, supervision and implementation of the system.
9, telephone orders, oral telex, etc. should form a written record, where the contract and related to the fulfillment of the contract changes and termination of the contract of correspondence, telephone records, faxes, and all business activities should be archived and kept for five years for inspection.
6, the first enterprise and the first varieties of quality audit system
1, the first time the business enterprise refers to the purchase of medical equipment, and the enterprise for the first time the supply and demand relationship between the medical device production or operation of the enterprise.
2, the first business varieties refers to this enterprise to a medical device manufacturer for the first time the purchase of medical devices.
3, the purchase of medical devices should be quality as a prerequisite for the supply and demand relationship with the enterprise for the first time the supplier should be including qualifications and quality assurance capabilities of the audit. Audit by the procurement staff together with the quality management personnel **** with the audit, after passing the audit, only from the first enterprise purchase.
4, the audit of the first enterprise, you should truthfully fill out the "Medical Device Approval Form for the first enterprise", according to the table in the audit requirements for "medical equipment production, business license" and "business license" copy and other relevant information.
5, and the enterprise business contacts with the supplier unit sales staff, legal qualification verification, for the original seal of the supplier unit stamped with the commission of the project and the period of the legal person power of attorney, proof of identity and other valid documents.
6, the purchase of the first medical devices should be required to fill out the "first medical device approval form", medical device quality management personnel of the first varieties of legitimacy and quality of the basic audit, audit and approval before the business. And ask for "medical device production, business license", "business license", "medical device product registration certificate" copy and product factory inspection report.
7, the first varieties of legitimacy and quality audit, including the audit of medical devices, production approvals, registration certificates and product quality standards, as well as packaging, labeling, manuals, etc. whether to comply with the provisions. Understand the performance of medical devices, use, storage conditions and other content.
8, signed the first business variety of contracts, should be clear about the quality of the content of the terms and conditions, while signing a "quality assurance agreement" with the supply unit.
9, the purchase of products should be asked for a legally valid medical device production or business license, business license, product registration, product inspection report or certificate of conformity, imported medical devices and its product packaging should be in Chinese and foreign language control instructions.
10, the supplier must provide the supply unit stamped with the red seal of the relevant quality approvals and prescribed information.
VII, quality acceptance system
1, the purchase of medical equipment must be certified and other identification, does not meet the prescribed requirements, shall not be purchased.
2, the procurement of medical devices should be established in accordance with the provisions of the purchase of a true and complete record, to achieve the ticket, account, goods in line. Records must indicate the medical device name, model, specifications, approval number, registration number, product standard code, production lot number, production date, expiration date, quantity, price, date of purchase, supply unit and other content of the national drug regulatory authorities.
3, acceptance of the first business relationship between the enterprise provided and the first operation of the medical device, to review its qualifications, legality, quality and reliability. Request the purchase of medical equipment production of national approvals, national standards or industry standards, packaging labels and instructions.
4, the purchase of medical devices should be batch by batch acceptance, and the appearance of the properties and medical devices and medical devices to check the packaging and labeling.
5, shall not purchase and acceptance of unregistered, no certificate of conformity, expired, invalid or out of medical equipment.
6, the acceptance of medical devices should be true and complete acceptance records, records in addition to the content of the purchase record, there should be product quality status records and quality acceptance of the signature of the personnel, as well as other content of the national drug supervision and management departments.
7, acceptance records include the date of purchase, supplier, product name, specifications, quantity, manufacturer, production batch number or date of production, appearance and quality, packaging and certificate of conformity, acceptance conclusions, acceptance, reviewer, etc., sterilized products should be recorded in the sterilized batch number, expiry date management of the product should be recorded in the expiry date. Records are kept for three years or one year after the expiration of the product.
8, the acceptance of unqualified products, should be rejected, and reported to the person in charge of quality management.
Eight, the warehouse storage system
1, the warehouse should be "safe, convenient, economical" principle, the correct choice of warehouse space, reasonable use of warehouse capacity, stacked reasonably, neatly, no inversion phenomenon.
2, no sources of pollution around the warehouse, clean environment. Warehouse and business premises should be isolated facilities, the area and the scale of operation is appropriate.
3, near the expiration date of medical equipment to have obvious signs and signs. The expiration date of six months or less of the product should be filled out monthly near-expiry date of the medical device sales call form.
4, according to the performance and requirements of medical devices, the temperature of the product library control in 1-30 degrees, humidity between 45-75%. And the implementation of color-coded management, qualified area is green, return area is yellow, unqualified area is red.
5, the warehouse should be configured with padding and other facilities to maintain the distance from the ground, configure the measurement and regulation of temperature and humidity facilities, configuration of light ventilation facilities, configuration of lighting facilities to meet the requirements of the configuration of the fire, security, rodent, pest control, dust control facilities.
6, medical equipment caretakers should do a good job of summer, winter and rainy season conservation work, regular inspection of the quality of stored products, the near expiration date of the product as appropriate to shorten the inspection cycle. The stock and display products quarterly implementation of regular inspection, and have a record.
7, according to the season, climate change, do a good job in the warehouse temperature and humidity management, daily should be on the afternoon and once regularly fill out the "warehouse temperature and humidity record sheet", and according to the specific circumstances and the nature of the product to adjust the temperature and humidity, to ensure that the quality of medical equipment product storage and display safety.
8, the storage and display of product quality problems, should be promptly reported to the quality control personnel to confirm and deal with the quality personnel to fill out the "notice of stop-sale of medical equipment products", the problematic products into the unqualified area of storage, to be identified after the cause of the return or destruction of the treatment, the results of the treatment should be recorded. If the product is fake or inferior, it should be reported to the local drug supervision department to supervise the processing.
9, the warehouse should be regularly cleaned and disinfected, and do a good job of anti-theft, fire, moisture, mildew, insects, rodents, anti-pollution work.
10, the various types of conservation instruments and equipment and facilities should be regularly inspected.
9, out of the warehouse review system
1, the establishment of medical equipment products in and out of the warehouse review records, the name should be in line with the purchase and acceptance records.
2, the product before leaving the warehouse to do a good job of review and quality inspection, the implementation of batch tracking, and improve the warehouse registration, including the date of sale, purchasing unit, product name, specifications, quantities, manufacturers, appearance and quality, packaging and certificate of conformity, consignor, reviewer and so on. Production lot number or expiration date management should record the production lot number and product expiration date.
3, the product out of the warehouse to do tickets, accounts, goods in line. Review records should be kept for 3 years or one year after the expiration of the product.
4, the sale of each batch of products for batch tracking. According to the record should be able to trace the sale of each batch of products, if necessary, should be able to recover all.
5, on the sale of returned products, stored in the return area, the acceptance of qualified storage in the qualified area, unqualified storage in the unqualified area, and have a clear color-coded sign.
6, found that the packaging is damaged, sealing is not secure, the seal is seriously damaged, the package has an abnormal ringing, leakage and other phenomena are not allowed to leave the warehouse and sales.
Ten, unqualified products and returned products management system
1, acceptance process, found unqualified products, should be rejected.
2, the quality management personnel in the inspection of product quality found or the superior expressly unqualified products, should be immediately notified to stop selling, and timely report to the local drug supervision and management department.
3, unqualified products should be stored in the unqualified area, and have a clear sign.
4, the confirmation of substandard products, reporting, reporting loss, destruction and disposal to fulfill the approval procedures.
5, returned products should be handled in a timely manner, and make records.
6, without receiving the return notification form, the inspector and warehouseman shall not receive the returned products.
7, all returned products, stored in the return area, hanging yellow labeling.
8, all the returned class I, II, III and single-use sterile medical devices, should be in accordance with the acceptance criteria for purchased products to re-acceptance, to make a clear acceptance of the conclusion and record. Acceptance of qualified products into the qualified products area, judged to be unqualified products, should be reported to the Department of Quality Supervision for confirmation, the product will be moved to the unqualified inventory, clearly marked, and in accordance with the confirmation of unqualified products to deal with the procedures.
9, the quality of the product without problems or for other reasons need to be returned to the supplier, should be audited by the Department of Quality Supervision, with the incoming and out of the notification form, notify the distribution center in a timely manner.
10, the return of products, withdrawal should be established return ledger, carefully recorded.
Eleven, quality incident reporting, quality inquiries and complaints management system
1, in the process of operation, quality inquiries, complaints, sampling and sales of quality problems found in the process to identify the causes, responsibilities, and take effective measures to deal with, and make a good record of the record.
2, in the business process has been sold in the process of medical devices such as quality problems found, should be reported to the relevant management department, and timely recovery of medical devices and make records. Sales records should be kept three years after the product is sold.
3, the occurrence of major quality accidents resulting in personal injury or death, or the nature of the bad, the impact is very bad, the occurrence of the department within six hours to report to the company manager and the person in charge of quality control, the company should be reported to the local Drug Administration within 24 hours. The rest of the major quality accidents by the occurrence of the department within two days of the company manager and the person in charge of quality control, the company should be reported to the Drug Administration within three days.
4, the occurrence of quality accidents, the company's relevant departments should be under the leadership of the general manager, timely, prudent and expeditious treatment. Timely investigation of the accident occurred at the time, location, personnel and departments concerned, the accident, the accident investigation based on serious analysis, to confirm the cause of the accident, clear responsibility of the personnel concerned, put forward corrective and preventive measures, and according to the company's relevant rules and regulations for serious treatment, adhere to the principle of "three do not spare". (i.e., the cause of the accident will not be spared, the person responsible for the accident and the public will not be educated, no preventive measures will not be spared).
5, where quality accidents do not report, as a concealment of accidents, which link does not report, which link will be held responsible for the responsibility, depending on the severity of the case to be criticized and educated, notified or administrative sanctions, penalties.
6, strengthen the after-sales product quality control, good inquiry and investigation and return visits.
7, the customer's complaints should be recorded in detail and dealt with in a timely manner. Separate responsibility, no excuses or delays.
8, the user complaints, to find out the reasons for a timely response, if necessary, responsible for repair, replacement or return; such as product quality problems caused by complaints, product quality issues and the results reported to the local drug supervision and management departments.
Twelve, after-sales service management and user access system
I. After-sales service management system
1, the enterprise should have its business with the medical device products should be compatible with the technical training, maintenance and other after-sales service capabilities.
2, the enterprise shall not stop the after-sales service activities for its sold products during the period of closure or rest.
3, the enterprise should be in the place of business express service convention, publish supervision telephone number and set up a suggestion book, accept customer complaints, inquiries, medical equipment quality problems and reflect, do pieces of account, pile pile have a reply, detailed records, timely processing, the address or telephone number to be left to make a good home visit or telephone reply work.
4, medical device advertising and publicity to be realistic, the content must be true, legal, approved by the state drug supervision and management department of the description shall prevail, shall not contain false content, deceiving consumers.
5, to comply with national price policy, set and mark the sales price of medical devices, to do the "price tag", prohibit profiteering and price fraud to the detriment of consumer interests.
Second, the user visit system
1, in order to make the product in the medical application of safety, convenience, quality and stability, efficacy, to avoid the use of the process of quality problems, we should be a wide range of opinions, often visit the medical user to listen to the use of the reflections of the views in order to make the product more perfect.
2, regular visits to the user, collect support for the management of medical equipment, service quality evaluation of the views of the feedback, sales reputation for a comprehensive analysis, to take the long and make up for the shortcomings.
3, the user reflects the views of the user or the emergence of problems tracking understanding, dealing with the views of clear and effective.
4, often visit the user, positive feedback, check the brand, reputation, to achieve the real price, to ensure that consumer interests.
Thirteen, quality information management system
1, quality information refers to the internal and external environment of the enterprise's quality management system has an impact on the quality of the enterprise, and the role of the quality control process and the results of all relevant information.
2, the establishment of the quality inspection department as the center, the relevant departments as a network unit of information feedback, transmission, analysis and processing of the perfect quality information network system.
3, according to the impact of the information, the role of the degree of urgency, the quality of information for hierarchical management.
Type A information refers to the information that has a significant impact on the enterprise and requires the highest leadership to make judgments and decisions, and by the various departments of the enterprise to collaborate with and deal with the information.
Type B information refers to information that involves more than two departments of the enterprise and needs to be coordinated and processed by the enterprise leaders and the quality control department.
Type C information refers to information that involves only one department and can be coordinated by departmental leaders.
4, the processing of information:
Type A information: business leaders to judge the decision-making, quality control department is responsible for the organization of transmission and supervision.
Type B information: by the competent leadership to coordinate departmental decision-making, quality control department to pass feedback and supervision.
Type C information: the departmental decision-making and coordination, and the results will be reported to the quality control department.
5, quality control department to fill out the quarterly "quality information statement", and reported to the competent leadership, abnormal and unexpected major quality information in writing within 24 hours to the person in charge and the relevant departments to feedback, to ensure that the quality of information in a timely and smooth transmission and accurate and effective use of information.
6, the department should coordinate and cooperate with each other, regularly report quality information to the quality control department, after the quality control department to analyze and summarize, and then pass to the executive department by information feedback.
7, the quality control department is responsible for quality management information processing archiving classification.
Fourteenth, quality record management system
1, the operating department in addition to the purchase of medical equipment, must pay attention to the quality of the product, we must often ask customers about the quality of the product, to understand the needs of the customer, to collect the customer's views on the use of the product and the improvement of the opinion, and all kinds of information in a timely manner to the feedback to the production company.
2, acceptance and maintenance personnel in the acceptance, maintenance process should also pay attention to observe the quality of the product in the storage process changes, and timely report to the Quality Management Department and the Department of Operations.
3, such as consumer quality complaints, should be timely to determine the quality of medical equipment and to identify the complaints, product quality problems, should be resolved in a pragmatic manner, so as to achieve both the maintenance of the company's quality reputation, but also to make customer satisfaction.
4, quality management department received quality complaints, should be dealt with in a timely manner, within 10 days to solve the problem, within one month to close the case. And seriously make a good record, and notify the relevant departments of the investigation and verification, and inform the users of the processing opinions in a timely manner.
5, for each quality tracking records and quality complaints, there should be detailed records. Each record is kept by the Quality Management Department for a period of three years.
Fifteen, adverse event monitoring and reporting system
1, the person in charge of the enterprise and the person in charge of quality management is responsible for the investigation and treatment of adverse reactions (events) report.
2, the occurrence of adverse events of medical devices, should be dealt with quickly.
(1), the event investigation: to find out the event time, location, relevant departments, personnel, events, causes and consequences, to be factual and accurate.
(2), the incident analysis: based on the incident investigation, the organization of the relevant personnel to carry out a serious analysis to determine the cause of the accident, the responsibility of the relevant personnel, and put forward corrective measures.
(3), the incident processing: the accident processing to do "three do not spare" principle, that is, the cause is not clear do not spare, responsibility is not clear do not spare, the measures are not implemented do not spare, serious analysis, summarize the lessons.
3, adverse reactions (facts) investigation, processing and reporting should be detailed records and archives.
4, to determine the quality of medical device product problems that lead to adverse reactions (events), should be promptly reported to the local drug supervision and management department.
Sixteen, personnel education and training system
1, the enterprise annually plan, regular, directed to the medical device business personnel for the management of medical devices related to national laws and regulations, administrative rules and regulations of the training and knowledge of medical devices, professional ethics and other aspects of education and training, and assessment.
2, engaged in quality management personnel, each year by the company arranged to accept the higher drug supervision and management departments to organize continuing education and training.
3, personnel engaged in acceptance, maintenance, measurement, etc., to receive regular training and learning organized by the company, as well as drug supervision and management departments of training and assessment.
4, the new work and midway to change the staff, must be carried out before the post of relevant regulations and professional knowledge of the education and training, after the examination and qualification before taking up the post
5, the office is responsible for the development and organization of the implementation of the education, training programs, and the establishment of the archives.
6, Quality Management Department with the Office of staff education, training and assessment.
Seventeen, the implementation of the assessment system
1, each department of the quality management system should be a half-yearly comprehensive self-examination and assessment.
2, the inspection and assessment of the application of uniformly printed inspection and assessment of the record sheet, inspection and assessment of the situation should be faithfully recorded, the Department of Quality Supervision and Inspection is responsible for monitoring and spot checks.
3, self-examination, assessment of the end of the 10-day departments should be the quality management system to the Department of Quality Supervision feedback and rectification of the problem.
4, where not according to the specified time for serious self-examination of the department, each time the principal person in charge of the department will be deducted from the bonus of 100 yuan.
5, in the self-inspection or random inspection, found not in accordance with the provisions of the system, each according to the size of the responsibility to give the responsible person a fine of up to 50 yuan. If the enterprise's quality management and economic benefits, in addition to compensation for the corresponding losses, according to the severity of the case, the size of the loss and the awareness of the existence of problems in the attitude, withholding the main responsible person bonus.
6, the self-inspection and sampling problems, the quality inspection department put forward corrective comments, and issued a "rectification notice" is not in the required time limit for rectification in place, the penalty should be doubled.
7, no quality errors throughout the year, each post staff, according to the excess award bonus. The quality management system of the enterprise to put forward reasonable suggestions, conducive to enterprise management, can improve efficiency and produce economic benefits of the staff, according to the size of the contribution to give awards and rewards.
8. The assessment indexes are subject to the requirements of the system, duties, procedures and record documents that have been published and put into effect.
Eighteen, special products, special management system
1, "special products" refers to the relevant provisions of the storage conditions, methods of use and other special requirements of the product.
2, the purchase of special products, custody, storage, sales, use must be carried out in accordance with the provisions.
3, special product records must be filled out by the appropriate positions, collection and organization, monthly by the department designated by the collection, binding, organization, preservation to the expiration date of one year later.
4, the design, development, review, approval, distribution, implementation, archiving and change of special product management documents should be consistent with relevant national and local laws and regulations, the document management department is responsible for the inspection and management work.