Emergency plan for the occurrence of robbery, kidnapping, murder, shooting and other
Malignant cases
I. Discovery of the case immediately call the police
Each employee in the hotel once the occurrence of robbery, kidnapping, murder, shooting and other major and oversized criminal cases, you must quickly pass the information about the case to the switchboard room (x x x) and the monitoring room (x x x) ).
l. Employees should not panic when they find out the case, they should be calm and cool, and report the case to the switchboard room (x x x) and monitoring room (x x x) by telephone nearby.
2. When reporting to the police, the time, place, area, floor room number, number of people and brief situation should be clearly reported in clear language. Inform the police of the department, name or work number.
3. Switchboard room, monitoring room duty officer should quickly and accurately record the case information, and immediately report to the security department manager.
4. Security Department manager to receive the police must be rushed to the scene, after understanding the case, immediately report to the general manager or secretary of the General Branch.
5. General Manager or General Secretary received the report arrived at the scene, should immediately make a decision whether to the Changhanghang Public Security Bureau of the police brigade alarm.
Second, the duties and tasks of the relevant departments
1. Security Department: A, the monitoring room immediately notify the lobby post, the staff post blocking the front and back doors, prohibit any person from entering or leaving the hotel, special circumstances need to enter and exit, the public security personnel before the arrival of the general manager or the secretary of the General Secretariat; the public security personnel arrived, they decided. B, the monitoring room to notify the supervisor, the foreman, the rest of the security guards Rush to the scene, draw a cordon, control the entry of unrelated personnel, and maintain the order of the scene. c. If the suspect is found to be committing an assault or preparing to escape, he or she should be immediately arrested and guarded, and handed over to the public security personnel to deal with after their arrival. d. If there are any hostages abducted, the necessary measures should be taken to control the development of the situation, and cooperate with the public security personnel in their actions after their arrival. e. If the victim's injuries are serious, the victim should be immediately contacted with the municipal emergency medical center Contact to come to the rescue; such as the victim has died, to be public security officers, forensic doctors to work with the F, public security officers to investigate the scene, investigation visits, reconnaissance cases, do a good job with the work. G, record the entire case processing.
2. Rooms Department: Rooms Department manager rushed to the scene with the master key for emergency use, according to the general manager or the general secretary of the instructions to work with the security department.
3. Engineering Department: the manager of the engineering department with an electrician to carry flashlights, terminal boards, lighting equipment in case of emergencies, according to the general manager or the general secretary of the instructions to cooperate with the work of the Department of Security.
4. Front Office Department: A. is responsible for providing information about the guests involved in the case of data; B. is responsible for providing the investigation of the case of temporary office staff, resting place; C. custody of the guests left behind the property and luggage items.
5. Relevant departments: according to the general manager or general secretary of the instructions to cooperate with the security department or public security personnel.
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