Time flies, accompanied by a relatively compact and slightly tense work rhythm, the work of the year is so close to the end, in this year there are any gains and losses, what is worth sharing the experience, a good summary of their own work this year, so that the next year to take the road less traveled! So how to make a high-quality year-end summary? The following is my personal year-end summary (General 6), I hope to help you.
Individual year-end summary 1Since the work, I strictly demand myself, correct work attitude, in the leadership of the care and colleagues to help, serious study, improve self, hard work, fulfill their duties. Now the study and work situation is briefly summarized as follows:
First, strengthen the political theory study, improve the ideological awareness of serious study
Second, strengthen the study of business knowledge, improve the overall quality
As a military personnel, I am sober to see that the stage of life has been transformed, in the new working environment, and their own lack of experience, so only to continue to strengthen the study, accumulate enrichment of self, in order to exercise their own. Accumulation of self-enrichment, in order to exercise themselves and improve their comprehensive quality level. Therefore, I always continue to learn with a modest attitude towards the learning of business knowledge. Usually, see more, ask more, think more, take the initiative to the leadership, to colleagues to ask for advice. Focus on learning official writing and official document processing. In the learning method to do in the focus to find the focus, seize the focus, and combined with their own in the writing and handling of official documents which deficiencies, targeted learning, and constantly improve their own office business potential.
Third, work hard, seriously complete the work task.
I always insist on strict requirements for themselves, hard work, always bear in mind the party's wholeheartedly for the purpose of serving the people, and strive to practice
Firstly, the collection of information materials, comprehensive and accurate understanding and grasp of all aspects of the work carried out in all aspects of the situation, analyze the work of the main problems, sum up the experience of the work, and timely report to the leadership, so that the leadership as far as possible can comprehensively and accurately understand and grasp the actual situation of the recent work. The actual situation of the recent work, to solve the problem to make scientific and correct decisions.
Secondly, the leadership of each job, prioritize, scientifically arrange the time, on time, according to quality, according to quantity to complete the task.
Looking back at the work of the year, I have made great progress in thinking, learning, work, and grow a lot, but also soberly recognize their own shortcomings:
First of all, in the theoretical learning is far from being deep enough, especially the potential to apply the theory to the actual work is still relatively lack of; Secondly, in the work of the work, the experience is still shallow, the situation is not a detailed understanding of the work to Bring the necessary impact, but also not conducive to rapid growth; again, in the work of the initiative to the leadership to report, ask for instructions, relatively speaking, for the leadership of the idea, think of ways to time less.
In the future work, I must be able to avoid the shortcomings, overcome the shortcomings, study seriously, work hard, enterprising, as soon as possible to grow, and strive to complete all the work.
Individual year-end summary 2
The upcoming past xx year is full of busy and happy year. At the end of the year, I stood in the old and new time station, looking back to the past, looking forward to the future, can not help but think a lot. In the past year, under the guidance of the Group, in the departmental leadership of the care and help and friendly cooperation between colleagues, my work and learning has been a significant development.
First, strengthen the business training, improve their own quality
In the front desk supervisor, foreman and colleagues of the enthusiastic help, my business skills have improved significantly. The front office department as the front of the hotel, each employee has to deal directly with the guests, so our staff's work attitude and service quality reflects a hotel's service level and management level. And the front desk is the face of the most core part, I know my responsibilities are significant, one of their own negligence will bring economic losses to the hotel. So in the work, I am serious and responsible to do a good job in every job, with the heart and initiative to other colleagues to learn more professional knowledge, in order to strengthen their own business level. Only in this way can I make myself in the business knowledge and service skills have further improved, in order to better for the guests to bring quality service, so that guests are pleased.
Two, open source, cost control from small things, from me
Open source, increase revenue and expenditure is the pursuit of each enterprise is not vector. Under the leadership of the departmental leadership, we responded to the hotel's call with all our hearts to carry out savings and cost-saving activities to control costs. In order to save costs, we use the recycling of used welcome cards for the hotel's internal staff to use, when the hse room check-in, when the sales to take guests to visit the room, we use these used welcome cards to load the key to reduce the amount of welcome cards used to save costs to the hotel. The printed report paper is used to make drafts, and all kinds of reports are printed on both sides as far as possible. Through these controls, the hotel revenue for the front desk to make due contribution, but also to do their own little power.
Three, to strengthen their own sales awareness and sales skills to improve the housing rate
In the department of the leadership of the training to help, I have learned a number of sales tips. The first thing I've learned is how to report room rates to guests, what kind of guests report what kind of room rates and how to recommend a better room type to guests who have reservations. I would like to thank our department head for unreservedly imparting these sales knowledge to us. In addition to increasing my own knowledge, I am also committed to making my own efforts to promote casual room sales. As long as the guests to the front desk, I try to do everything possible to let the guests stay, even if it is ug. so as to strive for a higher occupancy rate.
Four, pay attention to the coordination of work between departments, and colleagues friendly
The hotel is like a big family, departments and departments in the work of the work will inevitably happen some unpleasant little things. Front desk as the entire hotel hub, it with catering, sales, rooms and other departments have a close working relationship. So in the daily work life, I always pay attention to their own words and deeds, take the initiative to deal with the various departments and colleagues to deal with good relations, respect for others at the same time also won the respect for themselves. Family and all things prosper, only in this way, our hotel, our group can make great progress.
In this year, I have grown a lot, learned a lot, but the shortcomings I also y realize and appreciate.
1. Lack of flexibility and initiative in the service, because of the fear of doing wrong and dare not boldly do.
2. Encountering unexpected events, lack of good psychological quality, can not calmly deal with the problem.
3. Cannot control the room well in the reception of large conference team.
The new year is about to begin, I will be in the hotel under the leadership of the leadership, down-to-earth, serious work. Take the initiative to cooperate with the foreman, supervisor and leaders to complete the work, and strive to improve their overall quality, improve service quality, correct those deficiencies, and do a good receptionist. Strive to achieve better development in the group on this excellent platform, for the group's prosperity and dedication to their own modest contribution.
Individual year-end summary 3In the blink of an eye 20xx year has passed, looking back on this year, in the leadership of the care and guidance and the support and help of colleagues, I successfully completed the work of the year. As the company's administrative staff, 20xx years, I completed my work, but also successfully completed other tasks assigned by the leadership, themselves in all aspects of the improvement, but there are also shortcomings, the need for future continuous learning, and continue to accumulate work experience, is now the six-month summary of the work and learning situation as follows:
First, the administrative work is more complex and trivial, has always been, I seriously do a good job! Various departments of the service work to ensure the normal operation of the departments.
Second, dedicated to do a good job of administrative personnel work, materials, do a good job of the company's office supplies procurement and distribution work, rational allocation of the use of various departments and management.
Third, document management
half of the year **** write meeting minutes 18, while completing the company's various departments to upload and download documents.
Fourth, personnel management work
20xx company in the recruitment of personnel using a number of channels, respectively, the network, newspapers and on-site job fairs and other channels at the same time parallel way, on-site job fairs on the end of each month on time to see the completion of the lack of departments of the recruitment of personnel through the on-site job fairs on the one hand to do to publicize the effect of my company, on the other hand, but also to complete the departmental recruitment tasks. Completion of the department's recruitment tasks; network recruitment of my company is a long-term cooperation in the form of long-term cooperation, has been and Mileage Exam Bar and Qilu recruitment site for long-term cooperation, on the high demand for jobs sometimes let the site to assist us in recruiting, and played a certain effect.
V. Daily administrative work
In the company's vehicle management and the use of seals, to assist the manager to complete the corresponding work.
Six, the company information for the work
Handling the company's business license and organization code certificate for the annual inspection.
VII, system construction
In the company's various systems on the basis of the company, continue to improve the company's "vehicle management system" and environmental health is responsible for the region, the vehicle management system, the scope of the use of vehicles specific responsibility to the individual, the rational use of resources, for the company to save money.
According to the company's specific circumstances, the development of business trip management system and issued to various departments.
Eight, the company's approval process
Re-customize the approval process of each company and the current use of a variety of forms, standardize the investment company, decorative companies, construction companies, a variety of cost approval process. In the signing of the contract of each company, the responsibility to the individual and in accordance with the provisions of the contract countersigning procedures for the signing of the contract.
Nine, participate in the production of the company's bidding documents
20xx were involved in the Jining Mining Group, Jining Court, the University of Jining Research Base, Wenshang People's Hospital and other bidding production, respectively, and the Beijing Jianlei and Shenzhen Huahui and other companies to maintain communication and contact.
Ten, shortcomings
In the company's environmental beautification work to be improved; in the company's cultural construction to be strengthened;
Management awareness is lacking. For the work of other departments, less supervision, logistics services to do more.
The administrative department will face up to the shortcomings of their own work, and actively improve, better complete the work of the department, while coordinating with other departments of the work of good relations.
Individual year-end summary 4
Nervous and busy year is about to pass, full of hope that the year has come quietly. In the past year, I still hold an extremely serious and responsible attitude to carry out all the work, conscientious and diligent, there are gains and losses, there are achievements and shortcomings.
(a) Pay close attention to safety and environmental protection.
1, can personally implement the safety measures, personal safety awareness has increased.
Since last year, I section of the safety accidents that occurred after the vibration of my personal great, so that I realize that there are still deficiencies in their own work, this year I asked myself regardless of any overhaul project, the safety measures to personally grasp, to implement, and even to monitor, to ensure that overhaul of the safety, especially fire operations, from the handling of the ticket to the replacement of the arrangements for the protective measures, are to be To do in mind, busy but not chaotic. Facts have also proved that the review of my section of the annual maintenance and fire operations, can be completed safely and efficiently, without a violation of safety regulations of the operation.
2, the site of the hidden danger of the investigation can be early warning and coordination with the elimination of defects.
If the judgment of a fault or a problem point, the conclusion of the conclusion in the coffin after the conclusion, I think this is not commendable, only in the latent period and early warning or put forward forward ideas is what we should promote, even if the warning is redundant, or biased are not too much. This year, I have to the North rough breakers, small slag pumps, recycling pumps and many other abnormalities can be the first time to raise concerns, and contact the elimination of hidden defects, to ensure the safety of the device and the full load of production.
But it is regrettable that there are also many problems, when you put forward, but as a light wind, such as the North rough breakers broken screw problem, only until the breakage of more than 10 to solve the problem, replacement of the lower groove of the iron, plus the spring, and ultimately to make the problem solved completely. There is also a small slag pump, we have long suggested that it does not work, is still "can be used" rhetoric, which ultimately led to the middle of the night at 2 o'clock when the bad, almost engaged in the ` drop in volume.
3, there is also a breakthrough in emergency drills, and was praised by leaders at all levels.
This year in the emergency drills, I actively explore, first of all, from the hardware to improve, I section of the various problems that may occur at the point of a unified registration, and finally compiled and printed into a book "Acetylene section of the Emergency Preparedness Plan" **** 12, with a cover, directory, it is easy to see at a glance. Then use the time of Monday safety activities for the section staff to learn, before finally organizing the team to carry out drills. In the November-December plant spot check, I section *** three drills, was fully affirmed by the leadership of the plant, while I first used the "buried mine" form has been recognized by the leadership of the Ministry of Safety.
(2) The construction of the team has begun to bear fruit.
1, from the hardware to improve the conditions necessary for the construction of the team.
This year, I am in the leadership of the plant under the guidance of the first from the hardware to improve the construction of some of the conditions necessary for the team, I have visited the caustic soda plant electrolysis section three times, and its section chiefs to exchange many times, to ask about the construction of the team and the section of the management of some of the good practices and advanced experience, and to be absorbed to learn from, and have been a good effect. Such as group assessment, employee incentives, all kinds of accounts management have improved, while I also put my section of Monday safety learning activities, emergency drills, civilized production responsibility system on-site and other aspects of doing a better job with them to carry out an exchange of caustic soda section chiefs are also caused by a great interest in the section of the work of a good image for the outside world.
2, section management gradually tends to scientific, institutionalized.
I have always believed that, as the management of the most basic level, especially every day to do the work of the people involved in safety, attendance, process quality, civilized production, equipment management, economic assessment and many other aspects of the section chief, in fact, it is a "housekeeper", in the face of such an intricate and complex relationship, the management of the institutionalized way, not with casual, not with the institutionalized way, not with a casual, not with the institutionalized way. The road, not with arbitrariness, not to speak of favor, engage in relations.
Therefore, this year, I section in the implementation of the "PVC acetylene section of the management standards" when up and down a chess, always adhere to a ruler to measure every thing, always pay attention to the ideological dynamics of each and every employee, if the punishment of a person, not only is the penalty after the money on the matter, but also to grasp his psychological activities, if there are lumps but also to help him solve the problem, not only to educate him, but also to let him! Happy, to do a good job, in the management of the road I am constantly exploring, bold attempts, positive advice, and strive to cooperate with Liu Duan to take care of the work section and all affairs.
In particular, the team assessment, I section of the iron face of selflessness, rewards and penalties clearly; in the section of the account management, I section of the implementation of the special workers to manage the money, the deputy section chief of the account, the section chief audit, section staff supervision, the full open management mode of the head of the comment.
3, in line with the continuous discovery of problems, solve problems in a positive attitude to carry out all the work, in the "pros" and "cons" under the weighing of bold attempts.
With the development of things and the law of time, in our daily management will be exposed to many new problems, new contradictions, so we are asked to keep abreast of the times, and constantly open up. Therefore, this year, I section **** introduced all kinds of section-level documents 37, are issued in the form of acetylene no.--x, to further deepen the concept of institutionalized management.
At the same time, I section of the management attempts to do, not stubborn, not shrink, but with the "pros" and "cons" of the principle of trade-offs, if it is "good" than "bad". If the "pros" outweigh the "cons", we will implement them without fail. Such as the adjustment of the master control of the first and third class, is a relatively successful example, standing in the interests of a class is "bad", but standing in the interests of the section has "good", it is obvious that "good" is greater than "bad". "The pros outweigh the cons.
(c) All kinds of accounts have been perfected.
1, for the establishment of the ledger from the ideological consciousness inside a shift.
Before the establishment of the account is to "cope with the inspection" and now it is to "find convenient", this is a shift in ideology, such as all kinds of safety accounts, instrumentation accounts, special equipment accounts, all kinds of protective equipment accounts. In this piece, but also really paid a lot of effort to do "watertight, impeccable" is really not an easy thing. But do a good job can really play twice the effect with half the effort, such as fire equipment configuration accounts, to be able to do the books and the site can be unified in mind, the Treasury spare parts accounts, but also be able to do a clear check, a number of mind.
Personal year-end summary 5XX year is the company's leapfrog development of a key year, but also the company's strategic development in the next year. In the past year, under the guidance of the municipal government's correct guidelines, the company's staff carry forward the spirit of unity and hard work, pioneering, changing concepts, the spirit of innovation, through the strengthening of the team building, grasp the marketing, to ensure the safety and quality, open source and cut costs, to overcome the unstable market conditions, tense sources of funds, raw material supply shortages and other difficulties, and achieved better results. Now the work of XX year is summarized as follows
First, production and operation
This year **** completed aluminum casting and rolling rolled coil production of 4294 tons, an increase of 28% over last year; aluminum ingot production of 322 tons, an increase of 16%; **** to achieve sales revenue of 63,250,000 yuan, an increase of 34% over the same period last year; achieve Profit and tax 33 million yuan, an increase of 12% over the same period last year.
The existing workforce of 36 people, the average salary of employees reached 1480 yuan / month, an increase of 33% over the same period last year.
Second, the main work accomplished.
1, people-oriented, build a platform, build a harmonious enterprise.
"People-oriented" is the eternal way of business. Employees are the wealth of the enterprise, only real concern for employees, fully protect the interests of employees, in order to allow employees to work hard, and actively play the subjective initiative to create wealth for the enterprise. The company has always adhered to the "people-oriented" business philosophy, in order to improve and enhance the wages and benefits of employees, employees to build the company's useful to society as their own mission, on the one hand, vigorously develop the economy, improve the material base, this year, the staff's welfare benefits have increased significantly, the average monthly salary of employees has increased from last year's 995 yuan to the current 14.5 yuan. The average monthly salary of the staff has increased from 995 yuan last year to 1480 yuan now, the company also pays for the staff's pension insurance and medical insurance, for employees to solve the worries. On the other hand, to strengthen the ideological education, increase spiritual food, make full use of the company's various platforms, and strive to create a harmonious business environment.
Strengthen the construction of the party organization, play the role of party members and cadres to take the lead. The company party branch of the new development of three party activists, through political theory learning, their ideological understanding and management level has improved significantly, in the actual work they set an example, from now on, from the department to do, from the drop to do, everywhere to play an exemplary role.
The company organizes and carries out a number of activities beneficial to the physical and mental health of employees. Such as "push ingot labor competition", "New Year's sports activities" and so on. Through the competition both calcined body, temperament, and strengthened communication, deepen the feelings, promote unity, improve the cohesion of the team, and create a healthy and harmonious business environment.
2, strengthen the team building, enhance the competitiveness of the company.
Team building is the top priority of business management, the company since its inception, to train a group of like-minded, practical, bold management, good management of the cadres, and a number of love and dedication, not afraid of hard work, hard-working, motivated staff, it is in the cadres and staff of the efforts of the hard work of the company has been a healthy and rapid development. This year, the company continues to strengthen team building, and strive to improve the level of thinking and comprehensive quality of cadres and staff to enhance the competitiveness of the company.
Strengthen the ideological quality of cadres and staff education, guide the staff from the big picture, look forward, look forward, set up a correct outlook on life, values and world view. In particular, to improve the middle backbone of the business skills and management capabilities, so that they become the backbone of the company's development. In November this year, the company recommended Hua Shidong, Liu Xinjie, Song Zhishan, Li Jun and other six comrades to participate in the cadre training of "Doing the best middle level" hosted by Tsinghua University EMBA Club and lectured by Song Zhenjie, a senior lecturer of Beijing Era Guanghua, and then organized all the staffs to share and learn the content of this training after the training. Through the training, the comprehensive ability and ideological understanding of cadres and staff have greatly improved, work enthusiasm, overall cohesion has been strengthened for the further development of the company laid a solid foundation.
3, improve the rules and regulations, pay close attention to the implementation.
Regulations are the guarantee of the healthy development of enterprises, the company combined with the actual work and market situation has introduced a series of regulations and policies to ensure the healthy development of the company and the smooth development of business. The company for some internal problems, revised the "production safety management system", "staff rewards and punishment system", "reimbursement system", "leave management system", etc., through this series of measures, the company's rules and regulations of the implementation of the strength of the obvious strengthening of the company's orders to ensure that the company's orders are smooth, forbidden, high quality, high efficiency to complete the tasks set by the company. At the same time to strengthen the cadres and staff sense of responsibility and sense of urgency, so that the work of the sharp decline in errors, to ensure the safety and quality, by the customer's praise for the further expansion of the market to create favorable conditions.
4, open source and cut costs, create benefits.
The company actively take effective measures to do a good job of open source and cost savings. On the one hand, to expand the market, through mutual competition to the aluminum cast rolled coil processing fee from 800 yuan per ton to 900 yuan, on the other hand, to strengthen internal cost control, saving money, and achieved good results. First of all, to strengthen labor cost control, the implementation of wage system reform, rewarding attendance and punishing laziness. Workshop workers' basic salary from 1200 yuan to 900 yuan, while the product commission wage increase, which can improve workers' labor enthusiasm, reduce the phenomenon of leave during the production period, but also in the non-production period to reduce the company's labor cost expenditures, reduce the risk of loss due to prolonged suspension of production. Through this measure, we can save 3,000 yuan per month in salary costs, and the efficiency of workers has also been improved. Secondly, in the management fee strict control, vigorously compression of non-production staffing, logistics personnel are mostly multi-tasking, from last year's 8 people reduced to 4 people this year. Third, the company's total expenditure on freight in and out of the goods close to a million dollars a year, in order to save money, the company and the surrounding counties and cities to strengthen cooperation with the Ministry of Information, freight costs from 80 yuan per ton, the lowest when talking about 60 yuan, this alone can save more than 100,000 yuan a year. Fourth, educate the staff to start from themselves, start from the little things, improve the spirit of ownership and awareness of saving, carry out energy saving, and strive to reduce production costs. Finally, in the business hospitality costs, in line with the principle of spending small money, do big things, do good things, do practical things, take all measures to avoid unnecessary expenses.
Personal year-end summary 6Time flies, unknowingly ushered in a new year. In the soon-to-be-past 20XX, I in the company's leadership and colleagues care to help, successfully completed the corresponding work, is now on the work of 20XX to do a summary.
First, the reception of the front desk.
20XX, I engaged in reception work, reception staff is to show the company's image of the first person, in the work, I am strictly in accordance with the company's requirements, uniforms on duty, enthusiastic treatment of every visiting customer, and guide to the relevant office, for the leadership to provide a convenient, but also for the customer to provide convenience. Over the past year, *** counted the reception of users up to about 1,000 times.
Second, the meeting reception.
1, the Department of conference reception to participate in the reception of the Chongqing Telecom province's financial conference, the Department of Operations and Maintenance of the work of the meeting, the human monitoring training conference, the province's G-network operating department work conference, Linyi Branch and Heze Branch *** with the business analysis meeting and other large-scale meetings, in this external meeting, strictly in accordance with the needs of the meeting of the high standard of the layout of the meeting place, and actively coordinate with the hotel related matters, and do a good job in the process of the meeting. matters, and do a good job in the process of meeting services, in the process, I learned more about people, service gifts and other related knowledge, accumulated a lot of experience.
2, internal conference management in accordance with the needs of various departments to rationalize the arrangement of conference rooms, so as not to cause conflict in the meeting, and pay attention to do a good job of the relevant registration, as well as conference room health to maintain the aftermath of the inspection of the public goods and so on, in order to provide better service for the Department of personnel. Over the past year, **** arranged more than 500 internal meetings.
3, video conference management in the convening of the headquarters or provincial video conference, in accordance with the notice requirements, half an hour in advance on time to open the video system, to ensure that the meeting access on time, this year, there is no case of delayed meetings; in the convening of the county meeting, in advance of the meeting booking, call the terminals, to ensure that each county can participate in the meeting normally.
Third, expense reimbursement, contract entry work.
In this regard, in strict accordance with the company's requirements, Monday summary collection of reimbursement documents, Tuesday to find the leadership to sign and enter the ERP system, and do a good job of registration. Over the past year, the entry of reimbursement documents more than 1000. Contract entry.
Fourth, the work of comprehensive affairs.
20XX, due to departmental personnel changes, I was transferred to the office, engaged in public security inquiries, external document signing, labor unions, office supplies, canteen management and other work. At a later stage, I took over the work of information collection, meeting minutes, telecom window, and administrative library management. By the end of November, **** received about 300 public security inquiries, and did so with a warm attitude and in strict accordance with the company's regulations. Reporting 20 pieces of information, the collection of telecommunications window 2 on the laptop, desktop and other small fixed assets to do a good job of registration and access to the work of the library, and timely contact with the maintenance network, computer maintenance and repair, and its strengthened communication, and asked to provide us with a spare machine, in order to avoid delays in the normal work.
Fifth, other work
In the completion of their own work at the same time, conscientiously complete the random work assigned by the leadership, and actively participate in the activities organized by the company to assist the leadership of colleagues in the preparation of the first staff games; in the Linyi Telecom Integrity Speech Activity to win the first place; the integrity of the Chongqing Telecom Speech Contest was awarded the third prize, and is now actively preparing for the 20XX Cultural and Artistic Festival. The company is actively preparing for the 20XX Arts Festival program summary, selection, performance and other work.
Sixth, the work of the shortcomings
In the work of the initiative is not enough, and less communication with the leadership, the matter is not enough to consider, not enough careful. Lack of writing skills, in the information submission link did not do in a timely manner to seize the company's information highlights, resulting in the quantity and quality of information is not high, affecting the company's information ranking in the province.
7, 20XX work plan
1, strengthen their own learning, combined with the actual Ministry of General Affairs, more from the details of the consideration, follow the leadership intention, coordination of internal and external relations, more for the leadership of the worry.
2, actively learn from other units, hotels and other conference reception experience, improve the level of reception, enhance the company's image.
3, do a good job of labor unions, the introduction of meaningful activities to strengthen communication, and will continue to carry out the "union warmth" activities.