How is the Square Cabin Hospital operated and managed, and how does the 12345 hotline operate? What is the use of social contributions and donated materials? The official response→

Hohhot: Cilechuan square cabin hospital first batch of patients in line with the discharge standard one after another

In the October 14th Hohhot epidemic prevention and control work press conference (52nd), Hohhot City, the second level of health care commission researcher Liu Yuanjun on the public concern of the operation and management of the square cabin hospital was informed.

Liu Yuanjun introduced to Cilechuan square cabin hospital, for example, *** set up two wards, also known as Hall 1 and Hall 2, of which Hall 1 is hosted by the second hospital in Hohhot, Hall 2 is hosted by the first hospital in Hohhot.

Medical treatment. Each venue is divided into four wards, respectively, by the medical team of each sister league city is responsible for medical treatment. The establishment of a joint medical treatment team, each patient for the whole process of diagnosis and treatment services. Every morning to carry out medical and nursing morning shift, a comprehensive combing of key concerns of the patient, the patient's condition assessment, such as stereotypes for the ordinary type of subtypes and above, then immediately transferred to the designated hospital treatment. Since the morning of October 13, the first batch of patients who meet the discharge criteria have been discharged one after another, picked up by the territorial implementation of 7-day home health monitoring.

Infection control. Cubicle hospital infection control work by the national, regional and municipal infection control experts, composed of joint infection control supervisory group, *** with the development of infection control management. Sensory control personnel daily in-depth supervision of the front line, the formation of a list of problems and timely improvement. The square cabin hospital is equipped with full-time cleaning and extermination personnel, responsible for the environmental health management and extermination work in the cabin. Especially for the generated medical waste, medical garbage, double yellow bags layered gooseneck wrapping, the implementation of daily production, and by the professional to do medical waste treatment of the Upper Deck Company for regular cleaning and processing.

Life support. Catering in the Square Cabin Hospital is provided by a professional catering company. Equipped with a full-time dietitian, scientific and rational arrangement of three meals a day, to ensure adequate nutrition, the supply of a wide variety of meals, including milk, eggs, meat, vegetables, fruits and so on. At the same time, it takes into account the dietary habits of ethnic minorities and special groups such as children and the elderly, and rationally matches the diets, such as providing infant milk powder and low-fat and low-sugar diets. Before the opening of the square cabin hospital, taking into account the venue empty, large area and other objective factors resulting in low indoor temperature, in order to provide patients with a suitable living environment, contact the heating department in advance heating, and add more than 20 heating equipment to ensure that the indoor temperature is appropriate.

Humanistic care. In order to help patients quickly adapt to the hospitalized environment, reduce psychological anxiety, the hospital has taken a series of humanistic care, psychological guidance and other measures, such as playing light music to soothe the patient's mood. Encourage patients to appropriate exercise, medical staff led to do eight duanjin and other fitness exercises, at the same time, but also arranged for a person, for patients in need of professional psychological hotline services.

Liu Yuanjun said, here, the community's concern to express gratitude, but also please rest assured that the square cabin hospital all medical personnel and staff will do their best to do a good job of the various security services and medical services.

Hohhot City, that is to do the command and scheduling center: "to receive complaints that is to do" when a good government "total customer service"

During the epidemic, many people encounter problems will call 12345 The first step in the process is to make sure that you can get the best out of it. After receiving calls from the masses, the background is how to run, how to ensure that the problem is resolved in a timely manner, in addition to the hotline and what channels to reflect the problem?October 14, in Hohhot epidemic prevention and control work press conference (52nd), Hohhot City, that is the office of the party secretary of the Command and Dispatch Center, director of the red Xia give a reply.

Mr. Wu Hongxia said, thanks to the public friends of the 12345 hotline work care, attention. On the background of the operation of the problem. 12345 hotline platform received a claim, the process of handling three steps: the first step, the operator of the claim for registration and preliminary examination, can rely on the business knowledge base information online response to the consulting claims directly; can not directly respond to the direct acceptance of the generation of a work order, after review, sent to the local or functional departments to do. The second step, by the contractor in a timely manner to receive orders, verification, time to deal with and give feedback. In the third step, the contractor to provide feedback on the completion of the work order, by the center one by one return visit to consult the claimant on the response to the claim, problem solving and satisfaction of the evaluation of the views. For the claim is not resolved, not satisfied with the work order, and again returned to the contractor to continue to handle until the problem is solved, to achieve the work of the closed loop.

For example: October 3, 9:30, Fuli City residents called the 12345 hotline to reflect the power outage of the residential building, help repair to restore power; 9:32, the city received complaints that the center sent a single to the Municipal Power Supply Bureau Emergency Office; 10:38, the Municipal Power Supply Bureau to receive a single and sent emergency repair class quickly to the scene for repair; 11:19, the return visit to the public, said that the problem has been solved, satisfied.

On how to ensure that the problem is resolved in a timely manner. Receive complaints that the implementation of classification, time-limited closing mechanism. First, consulting matters, according to the hotline knowledge base can instantly respond to the direct response, can not immediately respond to the response by the contractor within one working day to reply and feedback. The second is a request for help, the specific circumstances are divided into emergency work orders, general work orders, ordinary work orders, complex work orders, the contractor respectively in 2 hours, 24 hours, 5 days, 10 days to close or feedback processing. In the entire process of handling the claims, the city received complaints that the command and control center tracking, timely supervision, to ensure that all claims can be closed loop.

Since the epidemic, Hohhot City, that is, the Office of the command and control center quickly start the emergency work order processing mechanism, where the epidemic prevention and control of claims related to the generation of emergency work orders, that is, that is, that is sent to do the whole tracking and supervision, and strive to fast, fast, high quality and efficient processing. For example: October 6, 10:58, the public reflected the inability to the city's first hospital dialysis; 11:12, the Municipal Health Commission to receive a single coordinated office; 11:32, the problem is solved, the claimant was admitted to the hospital diagnosis and treatment, the whole process took 34 minutes.

Whether the hotline has other acceptance channels. Hohhot 12345 hotline platform, the integration of the city's other various types of government hotlines, the opening of an all-media channel, the establishment of a linkage mechanism with 110 and other emergency police platforms, to achieve "a number, a platform, a mouth acceptance, a number of closure". We have also noticed that some people have recently reflected that the phone is busy, mainly because the volume of calls has doubled over a short period of time, resulting in a busy line. Here also suggests that, in addition to 12345 artificial telephone, you can also through the "Hohhot 12345" WeChat public number, today's headline public number, microblogging, website, hand shot, love Qingcheng APP, secretary and mayor of the mailbox, leave a message to reflect the demands. All channels to reflect the demands of the matter, will be converged in real time to receive the complaint that the system platform, in accordance with the hotline process, rapid closed-loop processing.

The people have called, I have responded. We will race with the time, and the epidemic racing, do not dare to stop for a moment, do not dare to slack off to play a good role in people's livelihood through train, continue to set up a good "connecting bridge", when a good government "total customer service".

Hohhot City:*** Receive donations of 33,733,600 yuan Priority "to protect the urgent need to protect the first line"

In the Hohhot City, held on October 14, epidemic prevention and control of the work of the press conference (52nd), Hohhot City, deputy director of the Finance Bureau. Wu Yagang on enterprises and institutions and caring people donations to help the epidemic prevention and control situation was informed.

Wu Yagang said, after the current round of the epidemic, Hohhot City set up by the Finance Bureau, Development and Reform Commission, Health Commission, Red Cross and other departments of the epidemic prevention and control of material donations to the work of the task force, the municipal Finance Bureau as the lead department is responsible for the coordination of donations; the city Red Cross is responsible for the unified reception of social donations and contributions.

Up to now, *** receive donations of 33.7336 million yuan. Among them, the autonomous region Red Cross transferred 26,872,400 yuan, the city Red Cross directly received 6,861,200 yuan. We also received corporate and individual donations worth 3.49 million yuan of various types of materials, and successively received Ulanqab, Bayannur, Alxa League, Wuhai City, Chifeng City, and other sister alliance cities chi donation worth 7.77 million yuan of various types of materials.

In the allocation and use of donations, we adhere to the priority protection of grass-roots front line, prevention and control of the first line and prevention and control of the heavy task of the region, after receiving donations, the first time to arrange, the first time to allocate. Up to now, donations of 18,025,320,000 yuan have been allocated, mainly for the construction of square cabin hospitals, epidemic-related medical waste disposal, etc., to ensure that the prevention and control of the epidemic in Hohhot City is carried out in an orderly manner. At the same time, in accordance with the actual needs of the medical team to help Hohhot, sentinel hospitals, nucleic acid testing institutions and other front-line medical personnel, a two-stop highway checkpoints, the city's four districts and Tu Zuoqi and other outbreak prevention and control of the 40 kinds of 2,300 pieces of materials worth 2,848,000 yuan for the city's outbreak prevention and control of the city to provide a strong and powerful logistical support.

On October 8, the temperature plummeted, cold and heavy, Hohhot City, in a timely manner for the front-line epidemic prevention and control personnel to raise down jackets, military coats, warm pants 3,000 pieces of self-heating hot pots, instant noodles, sausages 5,500 boxes of electric heaters 1,000 units of urgently needed cold materials, and rapid mobilization of vehicles, emergency handling and loading, overnight to the city's four districts and the Jinchuan Development Zone and other areas, the first line of the epidemic prevention and control personnel to send warmth! The next step will be to continue to provide the best services to the public.

Next, will continue in accordance with the central, autonomous region on the epidemic prevention and control of donation requirements, and constantly strengthen the Hohhot epidemic prevention and control of the management and use of social donations, to protect the urgent need to protect the first line, with the heart with the force to do a good job of donating money and materials "receiving, distribution, allocation," the work of ensuring that the use of funds and materials is accurate, strong and effective, and the use of funds and materials to ensure the success of the epidemic. The first thing you need to do is to make sure that you have a good idea of what you want to do and how you want to do it.