What should I do if the customer requests to return the exported goods?

If you don't want to do it, leave him alone. However, it is possible that he will find your local Committee for the Promotion of International Trade. If the problem is not serious, they will still come back to you, but your company will never try to better explore the market there in the future. This is really not authentic. Generally, it is known by peers, so it is rarely done.

If you want to cooperate, take your contract with the factory and go to the factory to claim compensation. The factory bears the loss. Check with the factory and return the goods. If you decide to return the goods, deal with it quickly. The cost of the destination port is very high. Don't forget to ask your forwarder to apply for fee reduction at the destination port on the return trip. After returning the goods, write down the quality reasons for the return. At the same time, asking the guests for a return agreement can reduce taxes and fees.