I. Status quo of cabin service
Flight attendants mainly refer to those who provide services for passengers on civil airliners. They should not only have certain social skills in English or other languages, but also have certain social etiquette, safety knowledge, first aid knowledge, service awareness and other knowledge and abilities. With the development of civil aviation and tourism in China, the demand for flight attendants is increasing. At present, the employment situation of flight attendants in colleges and universities in China is generally optimistic, but there are also many hidden problems, which seriously affect the development of civil aviation. The main changes are as follows:
First, the teaching of flight attendants is too independent. At present, the teaching mode of flight attendant major in colleges and universities is basically on campus, and there are few opportunities to cooperate with civil aviation companies. The knowledge learned by students is limited to textbooks and what teachers teach, and the basic knowledge of the major is not very comprehensive, which makes it difficult to adapt to the work content and process quickly after going to work, and there is no corresponding ability to deal with emergencies, which leads to the flight attendant major students becoming "hollow people".
second, it is the influence of teachers on the ability of flight attendants. At present, the teaching staff of some colleges and universities are still at a relatively weak level, and the teaching content is basically based on theory, lacking experienced professional teachers to teach, which leads to the failure to effectively improve the comprehensive ability of students' cabin service, which in turn affects the service quality.
thirdly, the curriculum is unreasonable. The rationality of the curriculum can not only bring students a certain learning experience, but also improve the comprehensive ability of flight attendant students as a whole. However, in the current flight attendant curriculum in colleges and universities, there is often a phenomenon that theory courses are out of touch with practice, which leads to the students who leave school unable to effectively apply their knowledge to practice, unable to quickly adapt to the needs of civil aviation, and unable to integrate all their knowledge with the actual needs, which has a certain impact on high-quality cabin service.
Fourthly, it is the quality of flight attendants. Because the students of this major are generally good-looking, they pay too much attention to the study of etiquette in the actual learning process, but neglect to develop their own good study habits, which leads to poor self-control and weak discipline, which has a serious negative impact on the quality of cabin service.
Second, how to create high-quality cabin service
According to the above, the current flight attendant major is not fully suitable for the needs of civil aviation. In order to create high-quality cabin service, in the actual process, the leaders of relevant departments of flight attendant major in colleges and universities can refer to the following practices:
First, strengthen cooperation with civil aviation companies. The setting of flight attendant major is to promote the development of civil aviation. In the actual development process, its main purpose is to serve. On the premise of having good professional quality, students should have comprehensive post ability and service awareness and level. Therefore, flight attendant students not only need to know the basic knowledge of civil aviation in detail, but also be familiar with the structure and performance of civil aircraft and other related contents, master the basic process and management content of civil aviation services, and be familiar with relevant legal knowledge. In order to create high-quality cabin service, flight attendants in colleges and universities must strengthen cooperation with civil aviation and establish good cooperative relations with airlines. On the one hand, they can create more opportunities for students to understand and familiarize themselves with the whole service process and related knowledge, so that they can become service-oriented talents that civil aviation really needs, on the other hand, they can directly provide professional talents for civil aviation. In addition, under the premise of cooperation between universities and civil aviation, universities can accurately obtain the types of talents needed by civil aviation, so as to train students in a targeted manner in the actual teaching process and provide needed talents for civil aviation. For example, colleges and universities regularly organize flight attendant students to visit and study in cooperative civil aviation enterprises to master the basic processes, or organize students to participate in interviews when civil aviation needs to recruit talents, so that students can get more learning opportunities and improve their employment rate.
second, we should employ the elite in the post to conduct front-line teaching. The formation of professional teachers' team has an important influence on the improvement and development of students' comprehensive ability. In the actual teaching process, the formation of flight attendants' team in colleges and universities can be considered from the following points: first, in-depth training of internal teachers can organize teachers to go out to study, go to colleges and universities with good flight attendants' teaching effect, learn advanced teaching skills and professional knowledge, and communicate effectively in time by strengthening the connection between teachers and aviation enterprises. The main purpose of this is to improve its professional teaching level, so that its teaching mode no longer stays at the level of theoretical teaching, but more is to show its professional and advanced teaching mode for students, so that students can really learn practical knowledge. Secondly, colleges and universities can introduce professional first-line excellent staff to teach in the school, the main purpose is to expose flight attendant students to more service knowledge in civil aviation. Doing so can not only ensure the accuracy of knowledge, but also facilitate students to master knowledge and skills closer to reality, and at the same time, it can realize the missing and filling of students' theoretical knowledge, so that practice and teaching can complement each other. Finally, in order to facilitate the front-line teachers to impart and explain knowledge, and to enable students to learn more knowledge, it is suggested that colleges and universities set up professional training rooms for students, such as body training rooms, cabin service training rooms, professional dressing rooms, etc., to provide students with professional training bases, promote the development and promotion of their related knowledge and ability, and lay a good foundation for creating high-quality cabin services.
Third, learning and practice should be effectively connected. The flight attendants needed by civil aviation enterprises are not those who only know theoretical knowledge. Therefore, colleges and universities must strengthen the effective docking of learning and practice, and realize the professional training of talents on the basis of adapting to the particularity of flight attendants, that is to say, we must change the existing curriculum and allocate time reasonably to provide students with a more suitable learning platform. According to the current overall situation of flight attendants? R and employment situation, it is necessary to adopt a new curriculum model to train flight attendants. In colleges and universities, the modes of studying abroad can be "1+3", "2+2" and "3+1" to train students, and flight attendants can also follow this advanced mode and adopt "1+1+1" mode, which mainly refers to the division of years of study, that is, professional study+transition period+internship, in which the professional study year refers to flight attendants' study. The transition period mainly refers to providing more practical knowledge, such as civil aviation cabin equipment and models, on the premise that students master basic knowledge, so that students can combine theory with practice. Because middle school students will have the opportunity to operate in the transition period, teachers must guide them from the side to avoid mistakes and hinder the improvement of students' ability. Internship period mainly means that after mastering professional knowledge and practical ability, you can skillfully provide professional services for passengers, including emergency handling, cabin equipment operation, emergency evacuation, etc. During this period, you should mainly practice in airlines, cultivate students' professional ethics and ability at close range, ensure that they can master more solid basic knowledge of service through internship, and pave the way for building high-quality cabin services. Fourth, strengthen daily management. To achieve high-quality cabin service, it is necessary not only to improve teachers, curriculum and practice, but also to strengthen the daily management of flight attendant students, and to be strict with themselves to achieve the professional goals of flight attendant majors. In real life, students need to manage and restrain themselves in many aspects, such as living habits, time concepts, study habits and attitudes. At the same time, schools can also formulate relevant regulations to supervise and manage students, and take their performance as one of the basis for comprehensive evaluation. In addition, teachers should properly guide students to carry out career planning, and help them set up the correct direction and goal after clarifying their career planning, so as to urge them to devote more energy to their studies and establish their own good knowledge structure. For example, teachers can cultivate students' habit of morning reading, on the one hand, it can restrain students' lazy behavior, on the other hand, it can also enable students to establish a good concept of time, reasonably grasp the study time, and effectively improve the learning efficiency. At the same time, the habit of morning reading can also expand students' knowledge, cultivate their sentiments and improve their self-cultivation, which is an effective method to cultivate students' inner cultivation.