The quality of healthcare services is the quality of healthcare services provided to patients in the course of healthcare services. It is the response and fulfillment of the health needs of the patients by the medical institutions, and is the comprehensive embodiment of medical technology and services. The quality of medical service includes doctors, medical staff, medical management and medical equipment, involving all aspects of the details of the medical process.
The quality of medical service is directly related to the patient's health and life safety. High-quality medical services not only allow patients to obtain more accurate, professional and efficient medical diagnosis and treatment services, but also can effectively enhance patient satisfaction, reduce the risk of medical treatment and treatment risk. At the same time, high-quality medical services can also promote the development and credibility of medical institutions, and improve the experience of medical treatment and service level.
To improve the quality of healthcare services, it requires efforts from many sides. Medical institutions should strengthen their business capacity and management level, improve the quality and professional ethics of medical staff, strengthen doctor-patient communication and trust building, standardize the medical service process and standardized operation, and establish a quality management system and quality supervision mechanism. Patients should also improve self-care awareness and disease prevention ability, cooperation and cooperation with the work of health care personnel, respect for the professional dignity of health care personnel and medical norms. Only patients and medical institutions *** with the collaboration, in order to promote the improvement of the quality of medical services.