From the date of sale of the product (subject to the actual date of receipt) within 7 days can be returned within 15 days can be exchanged (excluding the customer's personal reasons).
Returns and exchanges of goods standard:
1, functional failure or quality of goods as stipulated by national laws;
2, to the goods flow damage, missing pieces or product description and website does not match the reasons;
The above two are supported within 7 days of the return of goods, within 15 days of the exchange of goods, and do not have to pay the return shipping costs.
In addition, in the case of goods without any problems, within 7 days from the date of actual receipt of the goods, as long as they have not been used and do not affect the secondary sales, the return shipping costs of the goods are borne by me, you can return the goods in full.
Disallowed Returns and Exchanges
Special note, the following cases are not allowed to be returned or exchanged:
1, any goods not sold by Chihuahua (serial number does not match);
2, out-of-warranty goods (goods that have exceeded the three-package warranty period);
3, the outer packaging of the goods, accessories, free gifts (vouchers) (which need to be returned or exchanged with the main goods)
4, the original packaging of the sealed product is opened, and the one-time seal or adhesive strip is broken (except for quality problems);
5, the product has been used (except for quality problems);
6, other legal should not be processed for the return of goods.
The above content refers to the Jingdong merchant help center - after-sales service