Complaints about the clinic complaints are as follows:
1, the person can call the 12320 national unified health hotline to the local health supervision and management agencies to report;
2, the person can be directly complained to the county or the district of the Health Bureau of Medical Affairs Section or Medical Adjustment Committee;
3, the person can be to the clinic location of the industrial and commercial administration to reflect
4, the person can call 12315 or directly to the location of the Consumer Association complaints;
5, the person can be to the people's court of competent jurisdiction to file a lawsuit.
Hospital charges to the local price bureau to complain, the specific complaint method is as follows:
1, the medical records, invoices, receipts and so on, all save as evidence;
2, to find the relevant departments of the hospital for consultation;
3, and the hospital consultation is unsuccessful, you can to the local health administrative department of health care supervision and management of the Office of the face-to-face complaints.
Criteria for hospital classification:
1, first-class hospitals, is directly to the community of a certain population to provide prevention, medical care, health care, rehabilitation services, primary hospitals, health centers;
2, second-class hospitals, is to a number of communities to provide comprehensive medical and health care and to undertake a certain teaching, scientific research tasks of regional hospitals;
3, three hospitals, is across the region, provinces, cities and municipalities, as well as the supervision and management office of health care institutions. Is the hospital across the region, province, city and to the hospital, to several areas to provide a high level of specialized medical and health services and the implementation of higher education, scientific research tasks above the regional hospital.
In summary, the complaint management department of hospitals above the second level should be equipped with full-time staff, and other hospitals can be equipped with part-time staff according to the actual situation. Hospitals should provide the necessary workplace and conditions for the complaint management department and its staff, and safeguard the staff's work treatment and personal safety. Reception places to install video cameras and recording devices, should do a good job of inventory.
Legal basis:
"Complaints Management Measures for Medical Institutions," Article 2
The complaint management referred to in these measures refers to the patients on medical service behavior, medical management, medical quality and safety problems to the medical institution to reflect the situation, put forward comments, suggestions or complaints, medical institutions to investigate, processing and results of the feedback activities.