Peace of mind insurance, with your warm walk
Just past 2020, Ping An General Insurance Qinghai Branch has always been carrying the service of the country's real economy, the protection of the community's livelihood of the original heart, corporate social responsibility to take responsibility for the love of the peace of mind, to provide high-quality financial products, create simple and convenient service for the customer's comfort, to create a warm financial; to the national strategic layout of the benchmark, in accordance with the requirements of the Qinghai Provincial Government and regulatory authorities, continue to people-centered, technology-oriented Financial; the strategic layout of the country as a benchmark, in accordance with the requirements of the Qinghai Provincial Party Committee and Provincial Government and regulatory units at all levels, continue to be people-centered, technology-driven, agile insight into changes in customer demand, change the concept of operation, innovative service initiatives, enhance the claims experience, and constantly committed to the majority of consumers of insurance in Qinghai Province to provide quality services for the province of insurance industry to contribute to the healthy development of our strengths.
1. Keeping the promise of guarding a better life
The insurance industry is not only the "stabilizer" of the society, but also the "booster" of modern economic development. In 2020, Ping An's Qinghai branch paid out 530 million yuan in claims and handled 88,000 claims.
Specifically, auto insurance claims totaled 450 million yuan, and claims under 10,000 yuan accounted for more than 87.1%. Regardless of the size of the case, Ping An General Insurance Qinghai Branch has always adhered to the concept of insurance, creating simple and convenient services for customers, meeting the needs of car owners, and wholeheartedly guarding the majority of car owners.
At the same time, the total amount of accidental health insurance claims amounted to 0.25 billion yuan. Falls, illnesses, traffic accidents, and sharp force injuries ranked high among the top four reasons for accidental health insurance claims. In addition, young and middle-aged people in the age group of 20-50 became the major group of accidental health insurance claimants, accounting for 66% of the total. As you can see, risks in life are everywhere, and no matter what age you are, you need to plan for a rainy day and have a flexible and comprehensive protection portfolio to protect a good life.
2. Relying on technology, the insurance service is warmer
In terms of car service, Ping An General Insurance Qinghai Branch relies on the "Ping An Good Car Owner" APP, integrates 734 repair shops, 4S dealers, car washes, and other offline stores across the province to establish a car service ecosystem, and provides customers with a "one-click" claim. Ping An Good Car Owner" APP integrates 734 repair shops, 4S dealers, car washes and other offline stores in the province to establish a car service ecosystem, providing customers with more than seven kinds of "one-stop" quality car services, such as "one-click claim settlement", "intelligent damage determination", "annual inspection" and so on.
In terms of health services, "Ping An Good Life APP", centered on health, family, travel, home, sports and other life scenarios, provides a variety of special products such as personal accident insurance, health insurance, property insurance, travel insurance, etc., so that users do not have to leave their homes to solve the insurance needs, and at the same time to provide travel, home life, medical care, health and more than 10 kinds of life-related products. At the same time, it provides more than 10 kinds of life-related services and information content, efficiently helping users to improve the quality of life.
In terms of disaster prevention services, Ping An builds a "prevention-control-rescue-compensation" disaster response system, covering the entire risk control chain of pre-disaster risk prevention, disaster risk control, and post-disaster claims service, to fully guard the safety of customers. Before the disaster, Ping An Insurance Qinghai Branch utilized the Hawk-Eye risk control system, auto insurance risk map, drone technology and other technological innovations to form a pre-disaster early warning mechanism, and in 2020, provided on-site risk prevention and control services for hundreds of corporate clients across the province. In the disaster, in addition to going into enterprises, communities, schools, engineering projects, etc. to popularize public **** safety knowledge, but also set up an emergency rescue team, in the event of a disaster to provide emergency rescue assistance, participate in the recovery and reconstruction of the work of the *** with the guardian of the province's towns and cities safety. In the aftermath of the disaster, the launch of special case pre-compensation services, advance payment of claims, effectively alleviate the urgent needs of customers, to help customers resume production and life as soon as possible.
3. Intelligent upgrades, car insurance claims run out of speed
With the rapid development of social and economic, the car gradually into the tens of thousands of households, but the traditional car insurance claims process is cumbersome and complex, the owner at least need to go through the report, investigation, loss determination, verification, accounting, payment of six links, the average case is the case of the closure of the cycle is as long as 13 days, a large extent reduces the experience of the car owners. The company's service concept is "convenient, high quality and warm", and it constantly improves the speed of claim settlement, upgrades the claim service, and creates super-expected value for the customers.
As early as 2003, Ping An General Insurance launched a national auto insurance claim service in the industry; in 2009, Ping An General Insurance promised the community that it would pay for auto insurance claims in three days for claims under 10,000 yuan with complete information; in 2010, the service commitment was upgraded to one-day claims payment; and with the development of science and technology, Ping An General Insurance broke through the traditional claims process once again in 2020 by providing a comprehensive claims settlement service through its own claim processing system, which can be used to settle claims in a single day. With the development of science and technology, in 2020, Ping An General Insurance once again broke through the traditional claims process, through intelligent robots and other technologies to realize the automation and intellectualization of the process of loss determination, audit and other aspects of the process, the launch of the "one-click claims" service, to create a new model of simple, convenient and transparent full-process online claims, which will increase the average time limit of the traditional claims by 34%.
The owner of the car in the process of encountering cuts and rear-end traffic accidents, just open the Ping An good car owner APP, click on the online report, shoot and upload the vehicle damage photos, the background AI intelligent damage robot will automatically assess the repair program and the amount of money, through the face recognition to confirm the payout, once again set a new record for the claims, auto insurance claims from the report to the payout of the fastest time limit of only 133 seconds.
4. To fulfill the mission, **** through the difficult times to move forward
As a responsible, responsible enterprise, Ping An General Insurance Qinghai Branch in the service of the country, the fight against the epidemic, poverty alleviation and other aspects of the contribution of power.
2020 is an extraordinary year, in the face of the new Crown Pneumonia epidemic, as a risk-pocketing insurance enterprise, Ping An General Insurance Qinghai Branch acted quickly and responded positively with professionalism, giving full play to the function of insurance protection, escorting social and economic development, and in the first instance, providing the first "protective mask" for the production line enterprise Jingzhu Tibetan Medicine in Qinghai Province. The first time for the first "protective mask" production line enterprise Jingzhu Tibetan medicine to provide a total insured amount of 120 million yuan of property insurance and liability insurance protection; for the province's 1018 enterprises and institutions free of charge to provide "peace of mind Lok Yip Fook" insurance protection, *** total insured amount of 1,018 million yuan; for the province to fight against the epidemic of the front line of the units donations, for the province to fight against the front line of the epidemic of 28 units The company also donated money and goods to units on the front line of the province's fight against the epidemic, and provided 28 units on the front line of the province's fight against the epidemic with a special edition of the "E Sheng Ping An Disease Guardian Gold Infectious Disease Coverage", which provided protection for nearly 31,157 front-line personnel in Qinghai Province, with a cumulative premium of 62,300 yuan, and a cumulative insured amount of 3.116 billion yuan. Multiple measures to help enterprises quickly resume work and production.
2020 is the final year of the country's fight against poverty. Combined with the actual situation in Qinghai Province, Ping An Insurance Qinghai Branch actively practiced the service tenet of "creating value and giving back to the society" by strengthening the leadership of the Party, precise help initiatives, and making up for the shortcomings of the infrastructure. In August, the branch made two public welfare donations to Niannai Soma Village in Quanji Township, Gangcha County, Haibei Prefecture and West Village in Babao Township, Qilian County. For Nian Nai Suo Ma village village committee sent 210,000 yuan of housing maintenance, for 77 poor herdsmen donated rice, flour, oil and other daily necessities, visited 1 deep poverty herdsmen, for 6 disabled farmers donated cash. Two public welfare donation activities, our company *** total donation amount of 252,000 yuan; September school season, for the Yushu State Bayi Orphan School children will create a value of more than 60,000 yuan of mental health counseling classroom, for the Yushu orphans to send warmth and hope.
The year 2021 is the start of China's "14th Five-Year Plan", and following the country's development, Ping An Insurance Qinghai Branch will also comprehensively promote the reform and transformation into a new stage and start a new journey. We will continue to focus on customers, innovate service initiatives, and create a more convenient, efficient, and warmer service. At the same time, we will y integrate into Qinghai Province to promote high-quality development, create a high quality of life for the people, and provide peace of mind for the service of the "six stabilizers" and "six guarantors", and advance with the new era***.