The robot is tied to someone else's cell phone

You want to ask "how to unbind the smart companion robot when it is bound by someone else's cell phone"? You can follow the steps below to unbind it:

1. Open the app of Smartmate intelligent robot, click "My" tab, and select "My Device" page.

2. In the "My Devices" page, find the robot you want to unbind, click on the device, and enter the device details interface.

3. In the device details screen, click the "Unbind" button, and a pop-up box will appear, prompting you to confirm that you want to unbind the robot.

4. After confirming that there is no error, click the "OK" button, the system will unbind the robot, and automatically exit the account binding status of the smart companion intelligent robot.