5 abilities necessary for power service personnel Customer service personnel, as the first person responsible for the power company's customer service, in their daily work, to provide face-to-face service for power users and customers.
Their ability to work, not only affects the service image of the power company and the further harmonization of the relationship between the customer and me, at the same time, but also for the normal development of the marketing work to provide a good guarantee. First, the ability to express customer service personnel and customer interaction process, to let customers feel that you have a certain cultural literacy, broad knowledge, flexible language expression art.
In contact with customers, we should be good at using witty, humorous language to adjust the awkward atmosphere encountered in the conversation with customers; use polite language to correct the customer's wrong views. From the communication with customers to discover the customer's needs, as a way to ride into the *** knowledge, the formation of *** the same language.
People are mutual, an introverted, poorly spoken people, it is difficult to get along with customers. In the daily work, only and the customer constant contact, strengthen communication, in order to improve their language expression ability.
Two, the ability to communicate Communication, is a discipline. Effective communication with customers is an important part of the daily market service of customer service personnel.
Through contact with customers, but also intuitively reflect the social skills of service personnel and literacy. The effect of communication, not only to their own work will bring a certain impact, but also for the establishment of the image of the power industry has played a vital role.
Effective communication with customers, to a certain extent, to harmonize the relationship between the customer and me, to better improve customer satisfaction and centripetal force laid a good foundation. Third, the ability to innovate service personnel to have a keen insight; with innovative thinking, the work can not be set in stone, the lack of pioneering and innovative spirit.
The power market demand situation is ever-changing, the rapid development of modern society, therefore, as a good service personnel, in order to be invincible, it is necessary to have innovative thinking. Through innovation to better reflect themselves, show themselves, better grasp of the market, transportation market.
Fourth, the ability to withstand Service personnel should have a good cultivation, strong mental capacity, in the daily work, in the face of the form of customers, in the event of a cool head, think twice before acting, not emotionally, not arbitrarily; not to be defeated, able to bear the hardships, in the face of failure and frustration, not discouraged in the face of difficulties not to be pushed, not because of a small matter of light and fire, not to mention in the mouth and the customer! A short and long. Fifth, the ability to learn society is constantly progressing, the situation is constantly changing, competition is constantly increasing.
As a service provider of the power company, we must continue to absorb new nutrients to enrich themselves, with knowledge to arm themselves. By constantly learning from books, learning from practice, learning from experience, learning from colleagues, in order to achieve the purpose of improving their own quality.
In addition, the service personnel should also be involved in a variety of knowledge, such as business management, psychology, marketing, public relations, etc., by constantly improving their knowledge structure, in order to achieve from the specialists, generalists to the transformation of composite talents, so as to adapt to the needs of the increasingly complex changes in the market situation.
2. What are the manners of the service industry
Do anything to pay attention to etiquette, the service industry is particularly important.
Sometimes potential customers fail to deal with the reason is not in the service attitude of the waiter, but the waiter did not pay attention to the etiquette caused by. Waiter is the company's front-line personnel, is directly facing the customer, often the customer's first impression of the company, so focus on etiquette is very important.
First of all, let's introduce the basic etiquette, etiquette: First, etiquette refers to a person in the course of his behavior in the posture and demeanor. (a) Walking posture: like the wind as light as the basic essentials: 1, the upper body straight.
2, walking shoulders do not shake. 3, calves straight, feet. 3, calf straight, heel first on the ground, avoid knee strength too loose, resulting in the body up and down.
4, two hands lightly fisted, two arms with the pace of rhythmic gently swinging on both sides, jaw slightly back, line of sight flat, do not look around. 5, according to their own pace rhythmic forward.
Step degree - the distance between the heel of the front foot and the toe of the back foot is one to one and a half feet long. Step position - both feet along a true line forward.
(b) Standing posture: like the pine as the upright basic essentials: 1, two heels against each other, toes apart 45 degrees to 60 degrees. 2, legs together straight. 2, legs together straight, the center of gravity of the body on both feet.
3, waist and back straight. 4, tighten the abdomen and chest, head up, neck straight.
5, eyes forward and flat, smile, slightly close the jaw. (C) Gestures: the guide will use gestures Basic points: in the lead and lead the direction of attention to the fingers naturally together, palm up, to the elbow joint as a fulcrum, indicating the target, can not be index finger to point, lead the way should be with the customer to maintain a distance of 2 ~ 3 steps, the lead should be in front of the guests right 2 ~ 3 steps to the corner to do a little stop and wait for the guests.
(D) Expressions: Gaze and expression of the basic essentials: 1, gaze: relax the spirit, put their own eyes on the virtual some, do not gather in a part of the other side, but as if enveloped in the opposite side of the whole person. 2, mouth: smile without showing teeth, the corners of the mouth slightly up, from the heart, natural and honest, do not fake smile.
Second, talk (a) Salutation: 1, applicable occasions: more formal social occasions, and teachers or higher status people, and the first drag to deal with the exchange of people who are not familiar with the appearance of less familiar, or meetings and negotiations and other official occasions. 2, address: you, please, your party, I've long admired, Your Excellency, please teach more, bear with me, insight, please.
(2) civilized language: 1, greeting greetings: good morning, good morning, good night. 2, to express gratitude: thank you, thank you, good night. 2, to express gratitude: thank you, thank you very much.
3. When you ask someone to do something: please take care of it, please. 4, condolences: you have worked hard, tired.
5, praise: beautiful, great. 6, when apologizing: I'm sorry, please forgive me.
7, answer: it's okay, you're welcome, is what I should do. 8, to push: I'm sorry, can not help you, thank you kindly.
9, send guests: goodbye, welcome to the next visit. 10, blessing: thanks to your blessing.
(C) service work in the basic language 1, welcome: welcome you, welcome. 2, accept the command: Yes, understand, clear.
3, apologize to the guests, I'm sorry. 4, guests to thank you: please do not be polite, I am very happy to serve you, this is what I should do 5, can not be received immediately: please wait a moment.
6, to wait for the guests to greet: I'm sorry, let you wait. (D) conversation Speaking: 1, sincere attitude, natural and generous, speech and gas, kind, appropriate expression 2, talk about the conversation does not talk about spoiled things 3, the language should be moderate 4, pay attention to the rhythm of the speech 5, to listen to others 6, the conversation taking into account the presence of all the people 7, the men do not participate in the women's circle of the discussion of the 8,, the conversation should pay attention to the use of polite language 9, pay attention to the internal and external distinction, strictly confidentiality Three, dress code (a) and TPO a speech T (time time) P (porpose) O (ouasion occasions) (b) to express themselves (c) to give a person a good sense of four, grooming (a) neat and clean (b) make-up moderation (c) hairstyle beautiful Secondly, let's learn to pick up the customer's basic knowledge: First, set up a correct ideological awareness 1, "paragraph "Guest heart at any time to maintain 2," I "is a representative of the enterprise 3, craftsmanship than the heart 4, the customer chooses the store 5, good treatment of each customer 6, with professional knowledge to help customers Second, the process of receiving customers and reception of sales staff reception norms 1, the customer cabinet greeting 2, pay attention to the needs of customers, detailed recommendations 3, recommend the side with the goods 4, the reception of the salesman norms 1, customer counter greeting 2, attention to customer needs, detailed recommendations Recommendations 3, recommended side with goods 4, transaction payment 5, polite send customers.
3. Modern service industry including which industries
Modern service industry is often divided into production *** industry, consumer *** industry, public *** *** industry and basic *** industry 4 categories. Among them, closely related to national economic growth is the production *** industry, including finance, logistics, e-commerce, telecommunications services. Those related to people's lives and a harmonious society are the consumer and living *** industry, such as catering, tourism and so on. The public **** service industry, on the other hand, includes e-government, medical care, education and so on.
Expanded Information:
Three forms of integration of modern service industry and advanced manufacturing industry
Combined integration
Combined integration refers to the increasing proportion of service inputs among intermediate inputs in the process of manufacturing product production, such as increasing inputs of market research, product research and development, employee training, management consulting, and sales services in the products; at the same time, in the service industry At the same time, in the process of providing final products, the proportion of intermediate inputs accounted for by manufacturing products is also increasing, such as in the process of providing mobile communications, the Internet, finance and other services do not rely on a large number of manufacturing "hardware" inputs. These manufacturing or manufacturing products as intermediate inputs often do not appear in the final service or product, but are combined with it in the production process of the service or product. The rapid development of the production *** industry, it is the service industry and manufacturing industry "combined" integration of the product, services as a soft means of production is more and more into the field of production, leading to manufacturing production process "soft", and to improve economic efficiency and competitiveness of the important impact.
The service as a soft means of production is increasingly entering the field of production, leading to the "softening" of the manufacturing production process, and to improve economic efficiency and competitiveness have an important impact.
Tied Integration
Tied Integration refers to the fact that more and more physical products in manufacturing must be tied to corresponding service products in order for consumers to have a complete functional experience. Consumer demand for the manufacturing industry is not only tangible products, but from the product purchase, use, maintenance to end-of-life, recycling of the whole life cycle of the service guarantee, the connotation of the product has been expanded from a single entity, not used to provide comprehensive solutions. Many manufacturing products is to provide some kind of service and production, such as communication products and home appliances, etc.; part of the manufacturing enterprises will also be technical services and products sold together, such as computers and operating system software, etc.. In the process of binding stereotypes convergence, services are guiding the manufacturing sector's technological change and product innovation, the demand and supply of services guides the direction of technological progress and product development in the manufacturing industry, such as the demand for services such as taking pictures, e-mailing, listening to music, and so on, which promotes the upgrading of ordinary cell phones from single-function phones to multimedia phones with stronger functions.
Extended Integration
Extended Integration refers to the demand for the production of peripheral derivative products arising from the service industry represented by the sports and cultural industry and the entertainment industry, which leads to the ****same development of the related manufacturing industry. Movies, animation, sports events, etc. can bring a large number of derivatives consumption, including clothing, food, toys, decorations, audio-visual products, crafts and souvenirs, and other physical products, these products in the cultural, sports and entertainment industry around the composition of a huge industrial chain, this industrial chain in the service industry supply to bring lucrative, at the same time, but also to the relevant manufacturing industry has brought great business opportunities, so that the service industry with the Manufacturing industry is closely integrated together, promoting the whole industry **** with the forward development. Some data show that the United States and other countries with a more developed movie industry, the box office generally accounts for only one-third of the income of the movie, and the rest comes from the related movie derivatives. The experience of developed countries shows that in the whole huge industry chain of animation and games, seventy to eighty percent of the profits are realized by peripheral products.
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4. What are the basic requirements of the service industry
Basic requirements: dignified appearance, civilized language, due diligence, honesty and trustworthiness, quality service, love of work and dedication: the service industry, refers to the use of equipment, tools, places, information or skills for the community to provide services to the business, including the agency industry, the hotel industry, the catering industry, tourism, Warehousing, leasing, advertising and other services.
The main classifications of services include: software and information technology services, information transmission, warehousing and postal services, leasing, scientific research and technology services, finance, water conservancy, environment and public **** facilities management, residential services, repair and other services, education, health and social work, culture, sports and recreation, public **** management, transportation, social security and social organizations, agriculture, forestry, animal husbandry, social security and social organizations. organizations, agriculture, forestry, animal husbandry and fishery services in agriculture, forestry, animal husbandry and fishery, mining auxiliary activities in mining, repair of metal products, machinery and equipment in manufacturing, accommodation and catering, and international organizations. The basic difference between the service industry and other industrial sectors is that the service industry produces service products, which are characterized by non-physical, non-storable and simultaneous production and consumption.
The service industry must have a few quality requirements, one, establish a sense of service, love their profession 1, service is the product of the enterprise, the customer is the god of wealth of the enterprise Service is the product of the enterprise, the quality of service on the enterprise competition has a decisive role. For service-oriented enterprises, business is the premise, management is the key, service is the pillar.
The quality of service is not only a comprehensive reflection of management, but also directly affects the business results. 2, the service is an art, is a civilized work.
Directly with the customer to deal with the service work requires a certain knowledge and skills, no knowledge and skills can not provide quality, fast, efficient service, to meet the needs of customers at multiple levels, so the service is an art, requires certain professional knowledge and skills. Second, good manners and courtesy manners and courtesy is in a certain form through the transmission of information to the other party to show respect, welcome, friendly attitude and willingness.
Manners and courtesy is to deal with the fusion of interpersonal relationships, but also reflects the basic attitude of service-oriented enterprises employees to customers. Service-oriented enterprise etiquette and politeness is very rich in content, mainly instrument appearance, language expression, behavior and so on.
Third, excellent service attitude service attitude refers to the staff in the service work knowledge and understanding of the customer's emotional and behavioral tendencies on the basis. Different service attitude will make the customer produce very different feelings and evaluation.
Enthusiasm for people and things, is the most important basic quality of service-oriented enterprise employees, specifically to do: 1, serious and responsible: that is, we must be anxious to the customer's urgency, think of the customer's request, seriously do everything, no matter how big or small, we must give the customer a satisfactory result or answer, even if the customer's service requirements are not within their own scope, but also take the initiative to contact the relevant departments to effectively solve difficult customer problems. Even if the customer's service requirements are not within their scope, they should take the initiative to contact the relevant departments to solve the customer's problems, and regard the solution of the customer's needs as the most important thing in the work. 2, proactive: that is, to master the laws of service, to take the initiative to "ask for trouble", save for a rainy day, help people, everything for the convenience of customers.
3, enthusiasm and patience: that is, to wear a smile, a kind attitude, language, cordiality, enthusiasm and sincerity. In front of the endless stream of customers, no matter how busy the service work, how much pressure, we must not be impatient, not bored, calm and comfortable with the customer, do not quarrel with customers, the conflict should be strict discipline, respect and humility.
4, meticulous and thoughtful: that is, to be good at observing and analyzing the psychological characteristics of customers, know how to find their needs from the customer's look, demeanor, correctly grasp the timing of the service, and strive to improve the service work properly, considerate, and everything. Fourth, the efficiency of the fast service "waiting for people anxious", is to say that waiting is a very annoying thing.
Waiting will make people produce irritable psychology. Therefore, the service-oriented enterprises must speak service efficiency.
Service efficiency in the service quality occupies an important position, experience has proved that the service work is most likely to cause complaints about two problems: one is the service attitude, the other is the service efficiency. To solve these two points, even if the other aspects are not perfect, will win the favor of customers.
Efficiency is not the same as blindly busy, to strive to serve fast and not chaotic, responsive, rapid and accurate. It not only reflects the business quality of service employees, but also reflects the management efficiency of the enterprise.
Fifth, start from the self. The reputation of the tree for a thousand days, ruining the reputation of a moment.
As employees, we must consciously maintain the corporate image, we must know that the enterprise service products "100-1 = 0" reasoning, that is, a link, a person in the body of the poor quality of service, all the good service, the hard work of other employees will go down the drain, a good corporate image will no longer exist. Employees must be clear: post "I" is a member of the enterprise, in their positions, "I" not only on behalf of their own, and more importantly, on behalf of the enterprise, the rise and fall of the enterprise, the efficiency of the high and low and "my The work of the "I" is closely related.
I can not make the corporate image damaged because of me, but through my work, quality service, so that customers praise the enterprise. Therefore, as a corporate employee, must start from me, consciously maintain the good image of the enterprise.
Sixth, good self-control. Self-control is a kind of personal feelings, behavioral constraints control.
Self-control strong staff good at controlling their own emotions, restrain their own behavior, so that it meets the conscious purpose. When encountering deliberately difficult customers and clients, maintain a calm attitude, treat each other with courtesy and humility, while many aspects of understanding, careful observation, analysis of the reasons why customers and clients are difficult, and the right remedy, good service work.
Seven, rich team spirit. As a service-oriented enterprise employees, we must know that the service work is carried out under the premise of division of labor and collaboration, any one person left other departments, other employees, can not independently complete the work.
Therefore, employees must strengthen the collaboration, do not matter, high up. Customers ask for service, not because it is not part of their duties to push the guests around.
In order to quality service, in order to harmonize the working environment, employees should be strict discipline, leniency, mutual respect between colleagues, solidarity and collaboration. Eight, have a sincere smile.
Interpersonal communication, the real value is not spend a penny smile. If you are good at smiling, you have a successful life.
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5. How to do a good job in the service industry
Do a good job in the service industry focuses on the following points:
1, set up a "customer first", "the customer is God" service concept, think of the customer's thoughts, urgent The customer's urgent.
2, to have positive communication actions, active, positive communication with customers, gradually close the distance, increase the friendship, you can better know what the guests need, in terms of what they want to start working.
3, do a good job smiling service smile is the most charming business card between people, a smile from the heart is like a cold winter warmth, summer cool, not only bring comfort and warmth, but also timely resolution of conflicts and embarrassment. Quality service requires our continuous efforts, because it is a "only better, no best" long-term goal.
4, listen to the voice of the customer, humbly accept the criticism of the proposal in the daily work, in the face of different personalities, the quality of customers, it is inevitable that a small negligence or other reasons incurred their complaints. Encountered this situation, we have to patiently listen to their complaints and even scolding, so that they say what is in their hearts. We should maintain a normal, restrain ourselves, avoid emotional, and understand the reasons. Complaints are from their hearts, precious, valuable message, we should accept with an open mind, serious reflection, continuous improvement to improve the quality of service.
5, to maintain a high degree of responsibility and full of enthusiasm for work we should be dedicated to customer service, when we serve customers with sincerity, but also slowly find pleasure, rather than boredom and complaints. If this sense of responsibility as a strong spiritual power to overcome the many difficulties in the work, then it will make us have the courage to remove all the difficulties, we can devote ourselves to work. In this way, we are in a happy mood, I believe that the mood of the customer is also happy. In the pleasant process of work, to find the direction of service, in this direction we will harvest experience, harvest friendship, harvest support. Maybe we have lost *** to the work, but since we chose this post, we must remember the responsibility and mission.
6, different ideas, different minds, different minds, different results. Each post is a piece of land full of vitality, the key to cultivating it is what kind of seed people sow, I believe that as long as we do everything with all our hearts, then in any position, we will harvest the spring of the cause. The service is endless, we have to put the service details into practice.
6. Do a good job of the characteristics of the service should have those awareness
The hotel consciousness that the waiter should have mainly refers to the guests of the hotel's software service level and quality, as well as the objective requirements of the hotel itself and the laws of the industry's point of view, feeling, opinion or reflection.
It generally contains service consciousness, obedience consciousness, legal awareness, job awareness, team awareness, crisis awareness, belonging to the consciousness, guest awareness, commodity awareness, regulations and standards awareness, safety awareness, market awareness, efficiency awareness, confidentiality awareness, brand awareness, employee awareness.
1, service consciousness
Service consciousness refers to consciously take the initiative to do a good job in the service work of a concept and desire, which comes from the heart of the waiter, but also the hotel service personnel is the most important kind of hotel awareness. So, how to establish a strong and strengthen the service consciousness?
First of all, to establish a correct concept of service, a clear understanding of the significance of the service work, and its role in the development of tourism; secondly, love their own work such as a sense of corporate responsibility, the subjective desire to do a good job and the spirit of initiative; thirdly, respect and understanding of the guests, good understanding, courteous treatment of guests; fourthly, constantly "charging ", learning and mastering good service knowledge and business skills.
2, the sense of obedience
For the hotel service industry this very special industry, the sense of obedience is mainly manifested in the internal staff and superiors, departments and departments, but also in the enterprise and the external public, which is the special nature of the hotel service industry and the actual situation of the post sector and decided.
In the hotel service industry, the sense of obedience is embodied in the following three aspects: subordinates obey their superiors; the second line of departments obey the first line of departments, the first line of departments obey the guests; the kitchen obeys the restaurant, the restaurant obeys the guests.
3, the legal system consciousness
involving the hotel service industry, laws and regulations are the "Chinese People's **** and the State Tourist Hotel Regulations", "Food Hygiene Law", "Consumer Protection Law", "Contract Law", "Public Security Regulations", "Tourism Personnel Management Regulations", "Fire Services Act", "Civil Procedure Law", "Environmental Protection Act", "Regulations on the Protection of Wildlife" and so on. Regulations on the Management of Wild Animals, and so on. As a service staff of the hotel, we not only have to learn the law, understand the law, know the law, abide by the law, but also remind the guests to consciously abide by the law. In addition, for the hotel enterprise internal labor discipline and rules and regulations, also can abide by and implement.
4, safety awareness
For an enterprise, the safety issue is often the person in charge of the enterprise year after year, month after month, moment after moment to talk about the topic, because, safety is productivity, there is no safety there is nothing.
The safety of the hotel service industry is even more important, such as food hygiene and safety, guests and attendants of personal and property safety, fire safety, security and safety. Any one link on the error or error, may lead to a total loss.
5, guest awareness
Each enterprise has its own business philosophy and management system. For the hospitality industry, the concept of "guest first" is its purpose.
The so-called guests, is to be invited, for the purpose of communication and affairs of the people who come and go and travel.
7. What is the most important in the service industry
A sincere
Attitude is the basic requirement to determine whether a person can do things successfully, as a salesperson, must hold a sincere heart, sincere treatment of customers, treat your colleagues, only then, others will respect you, treat you as a friend. Business representative is the image of the enterprise, the embodiment of the quality of the enterprise, is connected to the enterprise and society, and consumers, and distributors of the hub, therefore, the attitude of the business representative directly affects the enterprise's product sales.
Second, self-confidence
Confidence is a kind of power, first of all, to have confidence in themselves, the beginning of each day's work to encourage themselves to be able to see the advantages of the company and their own products, and to memorize these, to compete with rivals, we must have their own advantages, we have to face the customers and consumers with a kind of conviction of victory.
As a sales representative, you are not only selling goods, you are also selling yourself, the customer accepts you, will accept your goods.
Knowing has no power, believing has power. Joe Girard was successful because he had a confidence that he could do it.
Third, be a person
"Everywhere you are learning", to develop the habit of thinking hard, to be good at summarizing the sales experience. Every day to review their own work once to see what those places do well, why? Do not do well, why? Ask yourself a few more why? In order to find the shortcomings of the work, to promote their own continuous improvement of work methods, only to enhance the ability to seize the opportunity.
Opportunities are equal for everyone, as long as you are committed, you will be able to become the industry leader. Taiwan entrepreneur Wang Yongqing just started to operate their own rice store, on the record customers every time to buy rice time, remember the family has a few people, so that he counted the people rice can eat a few days, almost to the end of the food, it will be sent to the customer. It is this meticulousness of Wang Yongqing, to make their own business development and growth.
As a sales representative, every little change in the customer, to understand, and strive to grasp every detail, to be a person with heart, and constantly improve themselves, to create a more exciting life.
Fourth, toughness
Sales work is actually very hard, which requires business representatives to have a bitter, persistent toughness. "Eat the bitter kind of pain, get the people on the people". Half of the sales work is to run out of feet, to constantly visit customers, to coordinate customers, and even track consumers to provide services, sales work is by no means smooth sailing, will encounter a lot of difficulties, but to have the patience to solve the problem, to have the indomitable spirit.
Fifth, good psychological quality
With good psychological quality, in order to be able to face setbacks, not discouraged. Each customer has a different background, there are different personalities, ways of dealing with the world, their own blow to be able to maintain a calm state of mind, to analyze the customer, and constantly adjust their own mentality, improve their working methods, so that they can go to face all the blame. Only in this way can we overcome the difficulties. At the same time, we can not be complacent because of the success of the moment, we must know that "joy begets sorrow", only so that we can not be proud of the victory, defeat is not discouraged.
Six, the ability to socialize
Each person has strengths, not necessarily require each sales representative is exquisite, can talk, but must be more and others to communicate, develop their social skills, as much as possible, more friends, so that more opportunities, we must know that more friends road is good to go. In addition, friends are also resources, you know, have resources will not be successful, make good use of resources will be successful.
Seven, enthusiasm
Enthusiasm is an infectious emotion, he was able to drive people around to pay attention to certain things, when you are very enthusiastic to go to the customer and customer exchanges, your customers will be "casting a plum, return to the peach". When you walk on the road, just met your customers, you reach out your hand, very enthusiastic and the other side of the pleasantries, perhaps, he has not encountered for a long time so valued his people, perhaps, your enthusiasm will lead to a new deal.
Eight, the knowledge should be wide
Sales representatives and shape ***, a variety of levels of people to deal with, different people are concerned about the topic and content is not the same, only with a wide range of knowledge, in order to have *** with each other on the same topic, in order to talk about the opportunity. Therefore, to dabble in a variety of books, regardless of astronomy and geography, literature and art, news, sports, etc., as long as there is free time, to develop the habit of continuous learning.
Nine, sense of responsibility
Sales representatives of the words and deeds are on behalf of your company, if you do not have a sense of responsibility, your customers will also learn from you, which will not only affect your sales, but also affect the company's image. Undoubtedly, this will form a harm to the market.
X. Negotiation
In fact, business representatives are always negotiating, the process of negotiation is a persuasive process, is to find the best interests of both sides of the process of combining. Before the negotiation, to get a clear picture of the other side of the situation, the so-called know yourself and know the other side, understand the other side of the more, the more favorable to themselves, the more opportunities to take the initiative.
Hope to adopt, thank you
8. What are the industry classifications
Industry Classification:
A Agriculture, Forestry, Animal Husbandry and Fisheries
B Mining
C Manufacturing
D Electricity, Gas and Water Production and Supply
E Construction
F Transportation, Warehousing and Postal Service Industry
G Information Transmission, Computer Services and Software
H Wholesale and Retail Trade
I Accommodation and Food Service
J Finance
K Real Estate
L Leasing and Business Services
M Scientific Research, Technical Services and Geological Survey
N Water Resources, Environment and Public*** **Facility Management
O Resident Services and Other Services
China's economic composition is divided into nine types:
State-owned economy, collective economy, private economy, individual economy, joint venture economy, joint stock economy, foreign-invested economy, Hong Kong, Macao and Taiwan-invested economy, and other economies.
Expanded Information:
Industry classification, is engaged in the national economy of the same nature of production or other economic and social business units or individuals of the organizational structure of the system of detailed division, such as forestry, automotive industry, banking, etc.. Industry classification can explain the industry itself in the stage of development and its position in the national economy.
Role
Explain the development stage of the industry itself and its position in the national economy, analyze the various factors affecting the development of the industry and determine the impact on the industry, predict and guide the future development trend of the industry, determine the value of investment in the industry, reveal the industry's wind direction, and provide organizations with the basis for investment decisions or investment.
Laws of Development
The development of the industry will inevitably follow from the low-level predatory exploitation and utilization of natural resources and low-level artificial labor export, and gradually to the economy of scale, science and technology-intensive, financial-intensive, talent-intensive, knowledge-based economy, and from the output of natural resources, and gradually shifted to the output of industrial products, intellectual property rights, high-tech talent, and so on.
In layman's terms, industry classification is a rule in accordance with a certain scientific basis, engaged in the production and operation of the national economy or individual units of the organizational structure of the detailed division of the system, such as forestry, the automotive industry, the banking industry, and so on.