Company reception is a unit of the face and business card, so the reception staff must master the company reception etiquette, which is very important for shaping the image of the unit. The following is a company reception program, welcome to refer to.
Company reception program model 1
I. Purpose: Through the exchange with the group of experts, to strengthen the company's production quality and to ensure smooth production, in order to promote the continuous development of the company
Second, the theme: the exchange of experience to promote the development of
Third, the specific matters
(a) the reception of the preparatory work before the reception
1, in advance of mastery of the guests of the specific situation<
(1) to understand the total number of guests
(2) the guest's position, age, gender, customs, physical condition
(3) the purpose of the guest's visit, the arrival and departure time, transportation and routes, and other specific requirements
2, according to the guest's knowledge of the situation of the corresponding food and lodging arrangements
Dietary aspects to be For the guest's customs and religious beliefs, physical condition to make arrangements, try to reflect the local characteristics of the dishes, as well as the use of the company's good wine to do hospitality wine
Accommodation should be based on the physical condition of the guest to make arrangements, physical health is not very good or older, arranged to ventilate the place or by the window
3, draw up a schedule
4, Do a good job in advance of the experts before the visit information, ready to receive the relevant materials and documents to be issued to the company's staff
5, invite the media to do a special interview with the experts visiting TV
6, do a good job of security measures, arrangements for the relevant personnel. Do a good job of medical reserves in advance to prevent emergencies
7, to ensure a smooth supply of vehicles to ensure that the guests can be transported in a timely manner.
8, book a good return ticket for the guests
(B) determine the welcome staff and make the necessary items in advance to welcome the guests
1, determine the time of arrival of the guests to arrive in advance at the reception desk (Note: not allowed to be late)
2, ready to meet a sign with the guests to understand the text of the written specific information. The sign is neatly written and the font is eye-catching.
3, after receiving the guests, to take the initiative to go up to greet greetings, hands handed over the business card. At that time with a smile, warm and courteous
(C) to determine the arrangements for accompanying the car and send-off personnel
1, prepare six gifts of commemorative significance to the guests
2, in advance of the route to be arranged in case the traffic is not convenient
(D) to do a good job in the arrangements of the banquet staff
Banquet, for example, in the toast, toasts need to have people Propose to toast, can be a guest or the main party's personnel. Cheers when attention should rise to the right hand upright cup and then hold the bottom of the cup with the left hand, with a smile on the face of the four sides of the tour or eyes on their toast to the object, finished the toast, need to drink up.
The company reception program model 2
A full range of services
1, exhibition planning: all kinds of exhibitions, trade fairs, expositions, planning, organization and operation.
2, the organization of various types of enterprises and institutions, thematic meetings, annual meetings, ceremonies, opening ceremonies, receptions, exhibitions, etc..
3, hosting international conferences in China, including industry, professional or expert meetings.
4, organizing overseas to participate in various types of meetings, appointments for meetings, visits, visits and other activities.
5, organizing companies (factories and mines) business meetings, ordering meetings, new product promotion meetings, the Board of Directors of the Group, awards and evaluations, customer associations, etc..
6, organizing various types of business visits.
7, training conference program implementation.
8, the contractor in accordance with the customer's own planning program organized by the meeting activities.
Second, a single service project
1, conference services: to assist the organizers to choose the meeting place, for the representatives to provide etiquette, public relations, secretarial services, conference coordination and management.
2, exhibition: booth construction, venue layout, exhibition rental, video and audio equipment rental.
3, the conference reception: for delegates to provide pick-up and drop-off services, conference delegates check-in services.
4, the hotel booking: to provide domestic hotel booking services at preferential prices, on behalf of the booking of rooms around the preferential.
5, dining arrangements: special price arrangements for special catering services, preferential prices on behalf of the purchase of local souvenirs.
6, ticketing services: to provide delegates with all over the return airplane tickets, train tickets, boat ticket booking services; conference exhibits consignment on behalf of the meeting delegates to visit the end of the tour of the aftermath of the service.
7, entertainment arrangements: for representatives of the arrangement of local characteristics of the entertainment, activities.
8, post-conference tours, visits, tours, study tours and other logistical services.
company reception program sample 31, psychological preparation
(1)? Sincerity? s heart, to make the other party feel that they are welcomed and valued.
(2) cooperative spirit. When you see a colleague entertaining a guest, you should have the spirit of initiative to assist, and you can't ignore the guest if you don't think it's your own.
(3) have a certain knowledge of etiquette. Pay special attention to the relevant etiquette in the reception, negotiation, banquet and so on.
2, material preparation: material preparation, including environmental preparation and office supplies preparation, mainly by the General Manager's Office is responsible for.
(1) environmental preparation. Make every effort to create a clean, neat, bright, beautiful, odorless reception environment. Including the front desk, parlor, office, corridors, stairs and other places.
(2) office supplies preparation. For example: the front hall, prepare simple, colorful and harmonious seats for guests. Parlor, tables and chairs neatly arranged, desktop clean, hang a successful large-scale public relations activities on the wall, the table put some information about the company's situation in order to improve the credibility of the company. In addition, the tea set, tea, drinks to be prepared.
3, business knowledge and ability to prepare, that is, the history of the development of enterprises, product characteristics, specifications, types, departments set up and the leadership of the staff; but also to prepare some of the more complete information, such as the local hotels, attractions, sightseeing routes, entertainment venues in the name of the location, location, contact information, the city's political, economic, and cultural situation. Mainly by the Department of Administration, Marketing Department is responsible for.
4, to understand the basic situation of the guests, including the number of guests, name, gender, age, position, ethnicity and their religious beliefs, in order to determine the reception specifications and the development of reception programs. Mainly by the Personnel Department, Planning Department, Finance Department is responsible for.
A quick understanding of the basic situation of foreign guests, but also need to do the following three main preparations according to the actual situation: to determine the reception specifications, the development of the schedule, to provide funding for the expenses. Including to the airport or station to meet the personnel, meet the type and quantity of goods, special accompanying staff, accompanied by the whole process; banquet specifications, location; accommodation hotel level, room standards and so on. Specific content involved: (1) the main accompanying personnel; (2) the main staff; (3) accommodation location, standards, the number of rooms; (4) banquet time, standards, the number of people; (5) meeting, meeting time, location, participants.
In order to let all the relevant personnel are accurately aware of their own tasks in this reception activities, to arrange in advance since the time, to ensure the smooth progress of the reception work, the development of a form, the contents of which are as follows, issued to all relevant personnel:
1. Personnel schedule: including the time, place, matters, the main personnel, accompanied by personnel.
2. Schedule: including the date, time, activities, location, accompanied by the contents of the table is generally listed.
3. Reception expenses: including (1) working capital: rental of meeting rooms, printing materials and other costs; (2) accommodation; (3) food and beverage; (4) labor costs: lectures, speeches, overtime and other costs; (5) transportation; (6) visits, tours, entertainment costs; (7) souvenirs; (8) publicity, public relations costs; (9) other costs.