Summary of work of outpatient nurses in hospital 1
Time flies, and it's the end of the year in a blink of an eye. Looking back on my work in the post of head nurse this year, I have many feelings in my heart. Now, the debriefing report for the past 20__ years is as follows:
First, strict management and effective coordination
Over the past year, under the leadership of the nursing department and the director of the department, we have been strict with ourselves from all aspects, taken the lead in doing well the work of the department, especially the nursing work, boldly managed, and conscientiously implemented the work system of the hospital and the department, ensuring the steady progress of the department work. Cooperate with the director to do medical cooperation and guide everyone to do medical communication; Find and solve some frictions and contradictions in time, enhance the cohesion of departments, and make Chinese medicine departments become a warm family; Let doctors and nurses work in a state of physical and mental pleasure, and also create a warm and harmonious hospitalization environment for patients.
Second, pay close attention to nursing business training
As a comprehensive department of integrated traditional Chinese and western medicine, our department is faced with many miscellaneous diseases, many intractable diseases and weak nursing specialty. Correspondingly, among 12 nurses in Chinese medicine, only 1 graduated from the nursing college of integrated traditional Chinese and western medicine, and the rest graduated from the nursing major of western medicine, and only learned the basic knowledge of Chinese medicine at school; With the continuous development of the training of "specialist nurses" in western medicine, the characteristics and advantages of specialist nurses are becoming more and more obvious. Nurses of traditional Chinese medicine have no specific professional knowledge and development direction, which affects the working intention of this group and the stability of the team to a certain extent, and also has a negative impact on the quality of nursing work in wards.
In view of this reality, I decided decisively: start from me and train all the staff. Through the combination of business lectures and business rounds, the department directors and doctors participated in the training, including the knowledge of common diseases in internal medicine, including respiration, circulation, digestion and nervous system, systematically trained the basic knowledge and common skills of traditional Chinese medicine, and even trained some knowledge of conservative treatment and nursing of general surgery and orthopedic diseases. After a year of systematic training, the assessment results show that nurses have a comprehensive understanding of the common diseases of the above systems, which not only improves their professional and technical level, but also greatly enhances their confidence in their own and departmental development. Since then, I have adopted the daily strengthening method, constantly combined with the existing cases in the ward to strengthen the trained knowledge, and finally built a nursing team with excellent skills and Chinese medicine characteristics.
Third, try cultural management and strive to make characteristics.
Years of experience as a head nurse have made me deeply realize that it is important for a team to standardize its behavior, but it is more important to change its thinking and sublimate its inner world, so that the external cause of "head nurse management" can play a role through the internal cause of "personal quality" of nurses. To this end, I have taken a series of measures: on the nurses' shift schedule, I will send them a life and workplace sentiment every week; Hold a small blackboard newspaper of "Angel Heart Talk"; Use the morning meeting to tell them some inspirational, philosophical and other short stories to arouse their thinking about life and career. In a subtle way, the humanistic quality of our Chinese medicine nurses has been greatly improved. Finally, a virtuous chain of "I use humanistic knowledge to change nurses-nurses manage themselves effectively-improve the quality of nursing work" was created. In recent years, not only the construction of TCM nursing culture is flourishing, but also all the work objectives are successfully completed. In the previous provincial and municipal inspections, our Chinese medicine department was famous for its charging standards, and every time we welcomed the charging inspection, we did not lose a point to the hospital. In the evaluation and inspection of professional ethics, Chinese medicine health education and nursing service have been affirmed and praised by participating experts.
Fourth, pay attention to service details and improve patient satisfaction.
For example, in terms of health education for patients, most departments simply rely on oral education by nurses. However, through long-term observation, I found a drawback: nurses talk less, have incomplete information, and talk more. Because time is limited, they will speak quickly and have no focus, which makes patients simply unable to remember. To this end, I made an outline of the information on admission education as the information on oral education for nurses, and input the detailed information into the computer. After the general education, the nurses sent detailed information to the patients, which played a very good role. Similarly, there are "propaganda of nasal feeding knowledge", "retention method of sputum culture specimens" and "precautions for retention of urine culture specimens". This kind of oral and written publicity is not only beneficial for patients to master, but also saves nurses too much time, so it is well received by everyone.
Five, continuous learning and summary, improve their own quality.
As the saying goes, it takes hard work to strike while the iron is hot. While doing a good job in nursing management in departments, we should persist in learning new knowledge, constantly sum up clinical nursing experience and improve our comprehensive quality. In May, 2000, I took the examination of psychological counselor, hoping to get the certificate of third-level psychological counselor in August. Over the past year, he has published 3 academic papers and 1 poem/kloc-0 in national and provincial magazines, and 2 papers in the journal of our college.
Shortcomings and efforts of intransitive verbs
Dealing with my patients and my department, I can frankly say that I have been working hard for you! However, in treating myself, I know there are still many shortcomings in my work. For example, scientific research is an important driving force for the progress and development of nursing work, but the nursing scientific research projects in our Chinese medicine department are still blank; For another example, sometimes, the requirements are too strict, and I have even seen the tears and helplessness of nurses. Therefore, looking forward to the future, I am full of confidence in the work of head nurses in the new year. As a head nurse, my efforts are: 1, striving for a breakthrough in nursing scientific research; Combining leniency with severity makes self-management more mature.
Summary of the work of outpatient nurses in the second hospital
In the past 20 years, under the leadership of hospital leaders, under the guidance of nursing department, with the close cooperation and support of various departments, I have always adhered to the purpose of "patient-centered, quality-centered, safety-centered, bringing high-quality and efficient nursing services to surgical patients", aiming at improving the surgical effect and safety of surgical patients, and leading all nurses in the operating room to meet the needs of every surgical patient with self-love, enthusiasm and sincerity. Strive to create "social satisfaction, hospital satisfaction, patient satisfaction, self-satisfaction" departments. According to the target plan made at the beginning of the year, through the unremitting efforts of general nurses, all tasks were successfully completed.
I. Basic information
I am the head nurse in the operating room.
Over the past year, I have always adhered to the tenet of "patient-centered, quality-centered, safety-centered, and brought high-quality and efficient nursing services to surgical patients", aiming at improving the surgical effect and safety of surgical patients, and leading all nurses in the operating room to meet the needs of every surgical patient with self-love, enthusiasm and sincerity, and strive for a department with "social satisfaction, hospital satisfaction, patient satisfaction and self-satisfaction".
Second, perform your duties.
(1) Improve the quality monitoring system of the department. In view of the focus of the department's work, that is, nursing quality and nursing safety, each quality index in the department is managed by a nurse, and the department conducts nursing quality supervision regularly and irregularly, so as to achieve daily inspection, weekly summary and feedback, monthly quality control summary, and follow-up monitoring of key issues, so as to continuously improve the quality of nursing.
(two) to formulate and implement the performance appraisal plan, improve the responsibilities of each class.
1, according to the principles of hospital performance appraisal scheme, combined with the characteristics of undergraduate course, an effective performance appraisal scheme was formulated and the performance appraisal index system was established. Through the performance appraisal, we have changed the previous practice of eating in the same pot and distributing equally. The distribution according to work has been realized, with more work and more rewards, excellent results and generous rewards. Everyone's work intention has improved significantly, and their work attitude has improved significantly.
2, according to the daily workload and personnel situation, timely adjust the responsibilities of each class, and implement quantitative assessment. Every job is recorded every day, and everyone has workload statistics every month. Each class has a clear division of labor, and the responsibility is implemented to everyone, including every detail of the work, avoiding the situation of mutual shirking, deliberate procrastination and failure to implement specific people when making mistakes, and ensuring the normal development of nursing work in the operating room.
(3) Take patients as the center and carry out humanized service.
1, high-quality preoperative and postoperative visits. Communicate with patients frequently, understand the condition, comfort patients, distribute satisfaction questionnaires to patients undergoing surgery, collect patients' information, gain understanding, trust and support, take corresponding rectification measures in view of the shortcomings in work, meet all reasonable requirements of patients, create a warm and comfortable operating environment for patients, and the satisfaction rate is over 95%.
2. During the operation, there should be explanations before each operation, encouragement during the operation, arrangements after the operation, gentle movements and gentle words. To provide patients with appropriate temperature and humidity, comfortable environment and surgical position, protect patients' privacy, maintain patients' good image and try to meet all reasonable requirements of patients.
(4) Continuously improve nursing quality and ensure nursing safety.
1, designate a person to be responsible for hospital infection, strictly implement the disinfection and isolation system, and the qualified rate of disinfection and isolation reaches 100%. Organize general nurses to learn the knowledge of cleaning, maintenance, repair and troubleshooting of laminar flow operating room to ensure the normal use of laminar flow operating room. Strictly implement aseptic technical operation procedures to prevent hospital infection and ensure that the infection rate of clean surgical incision is ≤0.5%. For infectious surgery, personnel, articles and instruments shall be strictly disinfected and isolated according to the disinfection and isolation standards for infectious surgery.
2. Designate a person to be responsible for the management of emergency drugs, and the intact rate of emergency medical devices is 100%. Strengthen the training of pharmacological action, first aid knowledge, rescue process and emergency plan in operating room, and conduct regular assessment. The process of medicines, articles and rescue for newborns was improved, and general practitioners were organized to study, ensuring the smooth completion of surgical rescue work.
3. Improve and standardize the records of various nursing documents, and follow the principle of "objectivity, truthfulness, accuracy, timeliness, completeness and standardization".
4. According to the operating room standard of the second-class first-class hospital, standardize the process and details of picking up and dropping off patients, make the handover clear, and implement the responsibility to people. Improve the blood transfusion process and precautions to avoid blood transfusion errors and accidents. Seriously implement the handover system of surgical specimens to prevent the loss of specimens.
(5) Budget carefully and save costs.
1, strictly manage the medical and office supplies of the department, use, count, hand over and register high-value and precious consumables, and reduce waste, loss and unauthorized use. Arrange special personnel to be responsible for the cleaning, disinfection and maintenance of medical equipment once a week, accurately record the performance and usage of instruments and equipment, and ensure the normal operation.
2. Record the expenses correctly. The conceited person is responsible for inputting all the expenses, and whoever makes mistakes will be responsible.
Third, study.
(1) Strengthen the "three basics" training, organize technical training for department personnel, and designate special personnel to be responsible for operation training. The training rate reached 100%, and the qualified rate was 100%.
(2) Strengthen the study of basic theoretical knowledge. Attend the business study organized by the nursing department attentively, and study once a week in the department, mainly learning the professional knowledge of the operating room. The departmental assessment is conducted every quarter 1 time, and the qualified rate is 100%.
(three) to strengthen continuing education and learning, to participate in business learning organized by the medical department.
(4) Strengthen professional knowledge training, do a good job in health education, and the coverage rate of health education in perioperative period will reach 1.000%.
(5) Serious and strict teaching. Refer to the teaching plan drawn up by the nursing department, make the teaching plan of the department, and then ask each teaching teacher to make specific teaching plans and teaching materials, and check the teaching situation of the teaching teacher and the students' mastery at any time every day.
Fourth, unity.
In the hospital, I respect leaders, unite with comrades, and can cooperate with other departments attentively, so as to stress principles on major issues, style on minor issues, trust and support each other. In the department, I can set an example. As a department manager, due to the small number of staff in the department, besides self-management, I often work overtime every day, often miss dinner time to complete homework tasks with other comrades, lead the comrades in the department to share joys and sorrows and work happily, so that the work team is full of vigor and the employees are full of passion.
As the head nurse in the operating room, I have done my best to straighten my position and work hard. Within the scope of my duties, I took the initiative to take responsibility, and I did not say anything that was not conducive to unity and did nothing that was not conducive to unity. Leaders' decisions can be carried out to the letter, and more important issues can be reported in time.
Verb (abbreviation of verb) honesty and self-discipline
As a head nurse, I have managed to control my mouth and not eat anything I shouldn't eat in my daily work and life. Hold the hand of self, don't take what you shouldn't; Control your heart, and you can't have a trace of corrupt and illegal thoughts.
Work performance of intransitive verbs
65438+ 10/month 1 to September 30, we cooperated to complete the operation cases, including obstetrics and gynecology, orthopedics, surgery, ent and stomatology.
Seven. existing problems
First, the study is not deep enough and the theoretical foundation is not very solid; Second, there are many specific tasks and great work pressure. Some tasks are carried out under the condition of unclear thinking, and there is still a necessary gap with the requirements of leaders.
In a word, in the past year, with the support of hospital leaders and the cooperation of department staff, I have made necessary achievements. In the future, I will work harder, start from myself, establish the master concept of "prospering the hospital, failing the hospital and humiliating me", change the service concept and strengthen the service consciousness. Maintain good medical ethics, abide by the law, be strict with yourself, care about the sufferings of every surgical patient, and solve problems for surgical patients in time. Always put yourself in the other's shoes, always keep the word "conscience" in your heart and set an example. Be honest and respectful. I firmly believe that with the strong support of leaders at all levels and the joint efforts of medical staff in the hospital, we will be able to complete all tasks and make patients and their families truly feel at ease and satisfied.
Hospital outpatient nurse work summary 3 pages
I learned a lot from doctors, head nurses and old colleagues during my year as a nurse in the outpatient department. In this year's work, I also made some small achievements, which were affirmed by the head nurse. I also understand that there are still some areas that I need to continue to strengthen. After all, I am still a young nurse who has worked in our hospital for several years, and I also want to summarize the work of outpatient nurses in this year.
I. Services
I know that as nurses, we have a heavy responsibility. Although it is a little easier than doctors, if you want to be a better outpatient nurse, you need to do a good job in outpatient nursing. I also demand that I can make progress every day and make myself better. In nursing, I'm not. Active learning, new methods and skills, I will also use them flexibly. This year, I also did the paperwork required by the head nurse seriously. For every patient who comes to our clinic, I also serve warmly, introduce politely, understand the situation, actively help patients, and let patients feel the serious service attitude of our clinic. At the same time, during this year, I also encountered some unreasonable or unreasonable attitudes.
Second, nursing.
As for nursing, I do it in strict accordance with the system requirements. I am absolutely not hasty or self-righteous. I think what I do must be good. I have always followed the requirements strictly. In order to improve my nursing level, I also read books carefully and took exams in our department. I also set strict standards for my nursing work, expecting myself to achieve it and strive for more progress every day. When treating patients' diseases, I also patiently encourage patients, telling them that as long as they actively cooperate with doctors, they can overcome diseases, give them more confidence, let patients face them with a positive attitude and let them recover better.
As an outpatient nurse, I am also proud of my work as a nurse. In the new year of outpatient service, I will continue to work hard to do what I should do in my nursing. For the areas that need to be improved in my own nursing, I will also spend my energy to improve and improve my outpatient nursing level, so that my outpatient nursing can be better and more patients will affirm it. I will do everything with a serious and responsible attitude. Make yourself better.
Summary of the work of outpatient nurses in hospital 4
In 20__ years, under the correct leadership of hospital leaders and superior functional departments, with the help of hospital logistics and other administrative departments, and with the support of all medical staff in the department, I earnestly completed all the work in 20__ years, and my political literacy, professional level and comprehensive ability have been greatly improved. Now, I will report my thoughts and work in the past year and my future efforts as follows:
First, strengthen ideological and political study and improve their own quality.
Ideologically, I can conscientiously implement the party's basic line, principles and policies, and actively study political theories such as the code of clean government through newspapers, magazines and books. In strict accordance with the 52 "no-go" requirements in the code of clean government, I carefully wrote my own experience and study notes, which greatly improved my ideological and political quality and provided a powerful ideological weapon for my work. While strengthening theoretical study, I focused on strengthening the study of work and business knowledge and laws and regulations, laying a solid foundation for completing my job well.
Second, fulfill their duties and do their jobs conscientiously.
1, scientific and reasonable scheduling to cultivate the overall quality of nursing staff.
The nursing staff in this department are basically engaged in fixed positions for a long time, and they can complete their work well. However, when there are vacancies due to sick leave and personal leave, it is difficult to have suitable personnel to fill them. In August of 20 _ _ _, under the condition of sufficient staff in the department, some staff were rotated in a targeted manner to familiarize them with the work of other posts, paving the way for the smooth development of medical nursing work in the department, and the nursing staff were improved in an all-round way.
2. Consolidate basic nursing and provide quality services.
Actively respond to the activities of "Quality Nursing Service Demonstration Project", actively organize nursing staff in departments to study and implement relevant documents such as "Basic Nursing Service Standard for Inpatients" and "Basic Nursing Service Work Standard" issued by the Ministry of Health, firmly establish service consciousness, change passive service into active service, creatively carry out nursing work, always take patients as the center, implement basic nursing, and provide safe, high-quality and satisfactory nursing services for ward patients.
3. Establish inspection and evaluation system and strengthen quality control.
The department set up a nursing quality control group headed by me to carry out self-examination of nursing quality every week. Establish and improve various management systems and assessment systems, refine the assessment rules of nursing staff, summarize them once a month, and rank them in departments. The top two and the last two will be rewarded and punished according to the management rules. The establishment of various inspection and assessment systems has further mobilized the enthusiasm of nursing staff to catch up and compete with each other in their work. In addition, the quality of nursing has been further improved.
4. Actively carry out rehabilitation activities and implement the concept of full-course rehabilitation.
According to the actual situation of patients in the department, we will carry out colorful rehabilitation activities in the department, actively listen to patients' opinions, work out rehabilitation activity plans with patients, and regularly carry out rehabilitation skill competitions and self-care ability training among patients. On March 20, after returning from studying abroad, I discussed my learning experience with the staff, and successfully carried out rehabilitation training programs such as models, numbers and letters for patients with mental retardation and Alzheimer's disease in our department. These schemes have played a positive role in the treatment and rehabilitation of patients, shortened the hospitalization time of patients and improved the treatment effect of patients. It has changed the present situation that people need to go to the rehabilitation department to participate in work and entertainment treatment, made a preliminary attempt for the ward to undertake work and entertainment treatment, and comprehensively implemented the concept of full rehabilitation treatment from admission to discharge.
Third, shortcomings in the work.
1, the working methods are not appropriate enough, and the arrangement and focus of the work plan are not in place, which leads to the phenomenon that the planned work is not implemented on time.
2. Most of the work is simply to perform tasks and do routine work, lacking innovative spirit and consciousness.
3. Lack of basic theoretical knowledge can not meet the clinical needs.
IV. Next Work Plan
1, strengthen the study of mental professional knowledge and strive to master professional skills.
2, further strengthen the management of departments, pay close attention to basic nursing, nurse-patient communication, health education, etc. To prepare for the grade evaluation of municipal key universities and specialized hospitals.
3. While doing a good job in clinical routine nursing, actively explore new knowledge, new business and new skills, and work creatively.
In a word, in the past year, the director of the department and Qi Xin, the medical staff of various departments, have worked together to overcome difficulties, put the overall situation of the hospital first, strengthen the quality inside and build an image outside, constantly improve the medical level and effectively provide quality nursing services for patients. In the future work, I will continue to work hard and make positive progress to play a greater role in the development of wards and the prosperity of hospitals.
Summary of the work of outpatient nurses in hospital 5 pages
Over the past year, under the correct leadership of the hospital party and government leading group and the nursing department, and under the professional guidance of the department director, the outpatient nursing work was carried out in accordance with the nursing work plan of the nursing department and departments. The nursing work in the past 20 years is summarized as follows.
I. Completion of workload
In the past year, * * * completed more than 26,000 triage visits, assisted outpatient surgery and surgical dressing change for 65,438+002 visits, and conducted blood gas analysis for 8,700 visits.
Second, strengthen the monitoring of nursing quality, so as to continuously improve the quality of outpatient nursing.
1. Implementing the post responsibility system: At the beginning of the year, according to the specific conditions of outpatient service, the post responsibilities and working standards of outpatient nursing staff in each shift were re-formulated, so that nursing staff can do their jobs in strict accordance with the norms and strictly implement the responsibility system of asking first and then welcoming. At the same time, actively respond to the city's health creation work, and strictly implement the pre-inspection and sub-inspection workflow. Guard against mistakes and accidents.
2. Carefully organize nursing staff to learn the new nursing quality inspection and grading standards in our hospital, so that each nurse can understand and master the grading standards, enhance the awareness of nurses' active participation in quality management, and conduct nursing quality control evaluation every month. In view of the wide distribution of outpatient departments and the difficulty in monitoring the quality of nursing, we conduct 4-8 department self-inspections irregularly every month, point out problems in time, rectify within a time limit, and continuously improve the quality of nursing in departments.
3. Strengthen the management of first-aid articles: a special person will conduct a comprehensive inspection once a week, and the head nurse will conduct weekly inspection and spot check at any time to ensure that first-aid articles are always in an emergency state, and the intact rate of first-aid articles is 100%.
4. Strengthen the supervision of disinfection and isolation: through organizing study, according to the requirements of disinfection and isolation regulations, nurses can master the principle of disinfection and isolation, nurses in hospital departments can conscientiously perform their duties, actively check and supervise technical operation procedures, and make the control indicators of hospital infection meet the requirements of quality standards.
Third, strengthen link quality management to ensure nursing safety.
1, monthly nursing safety hazards investigation, strengthen nursing operation control, find safety hazards, point them out in time, analyze the reasons, and implement corrective measures. Encourage nurses to actively report nursing adverse events, organize nurses to carry out safety education focusing on patient safety management and nursing emergency plan once a month, and enhance nurses' awareness of nursing safety.
2, strengthen the observation of outpatients, found that the condition changes, timely and accurate report and timely treatment.
3. Strengthen holidays and weekends. Reasonable and flexible scheduling to meet the needs of patients. The head nurse and quality controller go to the department for inspection and guidance from time to time to ensure nursing safety.
Fourth, strengthen the training and on-the-job education of nursing staff to improve their overall quality.
1, conduct a hierarchical nursing business study for the nursing staff in the department once a month to further improve the theoretical level of the nursing staff.
2. Carefully organize different levels of nursing staff to participate in the "three basics" training and assessment in departments and hospitals, and strengthen the training and assessment of standardized nursing staff; Theoretical examination, operation skill training and assessment were conducted for 6 times, and the pass rate was 100%.
3. Strengthen the training of first aid skills, and constantly improve the technical level and emergency ability of nursing staff in departments. During 20__ years, the training and assessment of nursing staff in learning nursing emergency plan, cardiopulmonary resuscitation, oxygen inhalation and simple respirator were strengthened, and the pass rate of assessment was 100%.
4. Encourage nurses to participate in on-the-job continuing education. In 20 years, a nurse obtained the learning opportunity of online education in Shandong University.
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