11. When you finish writing a company year-end summary, which practice do you usually take? ()
A. Check it over and over again to make sure there are no mistakes before handing it in
B. Be sure that you have done a good job and hand it in without checking it again
C. Let your subordinates or colleagues check it first, and then check it yourself before handing it in
D. Hand it in to your supervisor, depending on the opinion of the leader
12. will take which kind of practice? ()
A. Let nature take its course B. Try to find a way to change the status quo C. Ask your coworkers for help D. Change jobs
13. Which of the following do you agree with? ()
A．Doing what the leader wants is a sign of loyalty to the company
B．Being brave enough to criticize the leader is a sign of loyalty to the company
C．Strictly abiding by the rules and regulations of the company is a sign of loyalty to the company
D．Loyalty to the company means being bold enough to criticize the leader
14．As a worker, I can describe myself as: clean and fair (清廉公正). myself as: clean and fair（）.
A．Never B．Less C．More D．Always
15．Which of the following statements do you agree with? ()
A．Modern society advocates the mobility of talents, and love of duty is gradually weakening its value
B．Love of duty and dedication have unity in nature
C．Love of duty and dedication have some contradiction in nature
D．Love of duty and society advocates the mobility of talents are not contradictory
16．As a worker, I can describe myself as: diligent (), honest (), and fair (). myself as: diligent ().
A．Never B．Less C．More D．Always
17．Which of the following do you agree with when a colleague tells a customer about the company's real situation and loses the business he was about to sign? ()
A．Damage to the interests of the company, a kind of unprofessional performance
B．Damage to the company's reputation, a kind of serious leaks
C．Damage to the company's reputation, but a kind of good faith
D．D．Damage to the interests of the company, but the company's credibility
18．About the working relationship between people, you recognize which point of view? relationship, which point of view do you recognize? ()
A．The main thing is competition B．There is cooperation and competition
C．Competition and cooperation are equally important D．Cooperation is more than competition
19．Suppose that you are a unit of the public relations department staff, you need to participate in the activities of the guests, the table drinking is indispensable, but you do not win the wine. In order to both do a good job of public relations, but also to make guests satisfied, you will usually take which practice? ()
A. Drink even if you can't in order to get the job done
B. Explain to the guests beforehand to gain their understanding
C. Don't drink even if the guests try to persuade you to do so
D. Although you can't drink well, you can win the respect of the guests by displaying your charisma
20．Do other people like to be in the same room with you? ()
A．Never B．Less C．More D．Always
21．When the leader gives you a job that is difficult for you, which approach will you choose? ()
A．Accept it first and say whether you can finish it or not
B．Accept it by explaining the situation to the leader first and then try to finish it by all means
C．Accept it by explaining the difficulty to the leader and asking the leader to send more people
D．Accept it by letting the leader reduce the difficulty
22．As an employee, I can describe myself as: slow () .
A. never B. less often C. more often D. always
23．Which approach do you usually take when a manager makes a decision that affects the company's effectiveness and assigns you to carry it out? ()
A．Convince the manager to change the decision B．Do your best to fulfill the task in spite of reluctance
C．Adopt a roundabout way to drag the matter out D．Object firmly and refuse to carry out the task
24．As an employee, I can describe myself as: loyal ().
A．Never B．Less C．More D．Always
25．The factory manager asked the accountant Xiaolin to do something in the financial accounts to reduce the amount of tax and told him that if he didn't, Xiaolin's job wouldn't be guaranteed. If you were Xiaolin, which of the following do you think is feasible? ()
A．Better to be fired than to make false accounts
B．Bring it to the attention of the relevant departments
C．Make both true and false accounts to satisfy the factory manager's demand and to keep the evidence
D．Make it clear that you will resign
26．As an employee, I can describe myself as: orderly ().
A．Never B．Less C．More D．Always
27．If you were a salesperson for a company and a representative of the purchaser asked you for a kickback during a sales event, which approach would you take? ()
A. Ask the company's leaders for instructions. According to the leadership of the instructions to do
B. In order to establish a long-term supply relationship with each other, you can give each other a certain amount of rebates
C. Do not give rebates, but you can consider lowering the price
D. Consider replacing the rebate with a small gift
28. A refrigerator factory assembly plant cleaners in cleaning up the health of the discovery of a screw, if you are the cleaner, you will take which one? If you were the cleaner, which approach would you take? ()
A. Put the screw into the trash can to avoid injuries
B. Pick up the screw and hand it over to the warehouse custodian
C. Give the screw to the workshop director and ask him to check whether it is a leakage of the installation
D. As a recyclable waste disposal
29. As an employee, I can describe myself as: Incompetent ().
A. never B. less C. more D. always
30．Which of the following behavioral attitudes do you agree with? ()
A. Never care what others say B. Care about what others say
C. Care or not care, depending on who is talking D. Care about what others say, do their own thing
31. Nowadays, some companies have to use to give kickbacks to increase sales, how do you evaluate this? ().
A．Giving kickbacks is a kind of unfair competition behavior
B．Giving kickbacks can better mobilize people's enthusiasm
C．Giving kickbacks is a kind of improper means, but morally it is unquestionable
D．Giving kickbacks violates the professional ethics
32．As a worker, I can describe myself as: insightful (). .
A. never B. less C. more D. always
33．Which of the following do you think is the most cohesive approach to business success? ()
A．Treating employees differently on the basis of their performance
B．Promoting, transferring, and rewarding employees with due regard to their age, salary, and qualifications
C．Treating employees differently from middle and senior managers
D．Respecting everyone's personality
34．A certain state-owned enterprise is in trouble, and the factory manager has overpaid for a special car. The company's management has been in trouble for a long time, but the factory manager has exceeded the standard. In this regard, as an employee of the enterprise, which of the following approaches would you take? ()
A. Question or dismiss the factory manager through the staff council. B. Write a letter to the factory manager, explaining the reasons for doing so.
C. Reflect the matter to the higher authorities. D. Condemn the factory manager's behavior.
35. ()
A. never B. less C. more D. always
36．Which of the following statements do you recognize? ().
A．Eat all the rice left in the bowl B．Drop a dollar on the floor without picking it up when you are busy at work
C．The faucet drips and you turn it off right away D．Print the front side of the paper and then the back side of the paper
37．Can you do things successfully on the first try? ()
A．Never B．Less C．More D．Always
38．Employee Zhang has always been on time to work, but on the way to work in a sudden downpour of rain and late, you recognize which of the following practices? ()
A. Although Zhang violated the company's rules, but there is a reason, justifiable, understandable
B. should be strictly in accordance with the company's rules to deal with Zhang
C. to give Zhang a verbal criticism
D. once in a while, it should be understood
39. you are happy to obey the instructions? ()
A. Never B. Less often C. More often D. Always
40．Which of the following do you agree with? ()
A．Knowledge is the most important B．Relationships are the most important C．Ability is the most important D．Character is the most important
41．What do you pay more attention to in your daily work? ()
A．Making your dress and hairstyle very decent B．Improving your social communication skills
C．Establishing a wide range of social resources that are favorable to you D．Improving your business level and working ability
42．As an employee, I can describe myself as: reliable ().
A．Never B．Less C．More D．Always
43．A company does not have a special cleaning staff, and there is no rotating system of cleaning, the office of the company's health by the staff to clean themselves. If you are the company staff, you will take which practice? ()
A. When you go to work, see if anyone is doing the cleaning. If no one does it, do it yourself
B．Whether others do it or not, do it yourself
C．If there are colleagues younger than yourself in the company, you can ask them to do it
D．Wait for the leader to arrange for you to do it before you do it
44．As an employee, I can describe myself as: enthusiastic ().
A. never B. less C. more D. always
45．If you are a salesman in a company, which of the following sales methods do you usually adopt when selling a certain product to a customer?
()
A．In order to promote the success of the product, do not take the initiative to explain the shortcomings of the product, the customer asked and then said
B．To introduce the product's situation in a factual manner
C．To introduce the advantages of the product in a factual manner
D．Compare the product with other similar products, and explain the advantages of the product of the company in a factual manner
46. >46．Are you committed to doing a good job? ()
A．Never B．Less C．More D．Always
47．There is a limit to the amount of money that can be spent on lodging for business trips. If the leader arranges for you to go on a business trip, which of the following practices will you adopt? ()
A．Whether the work is necessary or not, according to the maximum limit set by the unit to choose the hotel
B．As long as the work can be done, try to choose the price of the hotel
C．As long as the work can be accomplished, it does not matter what kind of hotels to live in
D．The class of accommodation on the image of the unit and the work of the unit has an impact on the work of the work should be based on work needs to be selected
48． >
48．As an employee, I can describe myself as negligent ().
A. never B. less
C. more D. always
49．Ju, an employee of factory A, used threatening phone calls and other extraordinary means to get back the money that factory B has long owed factory A. Which of the following statements do you recognize? ()
A．Justice in fighting evil with evil
B．Violation of morality
C．The right choice in a special situation, because the money owed to the factory A could not have been recovered without the use of extraordinary means
D．The end justifies the means
50．You don't like a certain coworker, and one of the main reasons for that is because he (she) ().
A．Like to talk about others behind their backs B．Like to talk about the leadership behind their backs
C．Good to others, but distant from me D．Don't like to talk to me
Part II Theoretical Knowledge
(51～150 questions, ****100 questions, out of 100 points)
I．Mono-Choice Questions (51～110 questions. 1 point per question, ***60 points. Each question has only one most appropriate answer, please in the answer card will choose the answer to the corresponding letter black)
51. For the "enterprise internal labor rules" of the statement, the error is ().
A. The internal labor rules of an enterprise are specific rules on the labor process
B. The internal labor rules of an enterprise are valid within the scope of the employing unit
C. The internal labor rules of an enterprise need to be approved by the higher-level labor administration department
D. The trade union or the workers' congress is also one of the main bodies of the rule-making process
52. According to China's Provisions on Collective Contracts, the duration of a collective contract is ().
A. more than 1 year B. more than 2 years C. 1-3 years D. 2-3 years
53. Of the following options, the one that does not belong to the characteristics of labor elements is ().
A．Individual differences B．Non-motivation C．Self-selectivity D．Non-economics
54．In the relationship between the laborer and the employer, the following statement is more reasonable ().
A．Cooperative, ****existing relationship
B．An antagonistic conflict relationship
C．There is some conflict of interest, with cooperative, ****existing relationship
D．There is some cooperative, ****existing relationship, with antagonistic conflict relationship
55．Modern human resource management is centered on ()．
A. information B. things C. capital D. people
56. () is one of the important features of modern human resource management.
A．Material B．Strategic C．Availability D．Limited
57．Cyclical unemployment belongs to ()unemployment(失业).
A．Selective B．Structural C．Frictional D．Aggregate
58．The most important factor in social production is ().
A. capital B. technology C. labor D. environment
59. Statistics is characterized by ().
A. social, economic, feasibility B. social, general, comprehensive
C. social, general, quantitative D. social, economic, quantitative
60. key units in the key survey refers to ()
A. units of key significance or representativeness B. units embodying the priorities of the current work
.C. Units of key significance in management work D. Units of importance in the overall
61. () is mainly to review the caliber of the data, calculation methods, units of measurement and so on whether it meets the requirements.
A. Timeliness review B. Completeness review C. Correctness review D. Uniformity review
62. windows end an application program operation is ().
A．Activate other application windows B．Minimize the window
C．Close the application window D．Close all the sub-windows of the application
63．On the right side of the Explorer window of windows, if you have clicked on the first file, and then held down the Ctrl key and clicked on the fifth file, then ().
A. there are 0 files selected B. there are 5 files selected
C. there is 1 file selected D. there are 2 files selected
64. In Windows 2000, if you have already made columns for some paragraphs, you can see the column effect under ().
A. Outline view B. Page embedded in the figure C. Normal view D. Master document
65. The following options, not belong to the administrative documents ().
A. Order B. Plan C. Notice D. Request
66. "He went to the supermarket to buy a week's worth of food" is ().
A. subject-predicate sentence B. conjunctive-predicate sentence C. single subject sentence D. double object sentence
67. The relationship between the two clauses of a paraphrase compound sentence is ().
A. Explanatory relationship B. Coherent relationship C. Progressive relationship D. Conditional relationship
68. In organizational information research, the research that collects data on the independent and dependent variables is ()
A.因果关系研究 B. Descriptive research C. Predictive research D. Exploratory research
69. The reason for the lagging of information is ().
A．Information flow always lags behind capital flow B．Information flow always lags behind logistics
C．Capital flow always lags behind information flow D．Logistics always lags behind information
70．The relationship between the hierarchy of the organization and the range of management is (）.
A. The larger the management range, the more management levels B. The larger the management range, the fewer the management levels
C. The larger the management range, the more management levels may be D. The larger the management range, the fewer the management levels may be
71. The "system" in the enterprise management system refers to ().
A．The intangible parts of a business organization B．Relationships between middle managers
C．Communication between different management units D．Decision-making control over the business
72．The immediate goal of personnel recruitment is to ().
A．Recruiting the best people B．Getting the people the organization needs
C．Improving the influence of the unit D．Increasing the reserve of human resources
73．Of the following choices, the one that does not belong to the main principle of human resource allocation is ().
A. Complementary value-added principle B. Motivation and strengthening principle C. Dynamic adaptation principle D. Energy position correspondence principle
74. The fundamental purpose of staffing is ().
A．To make the tasks and requirements of the organization and the individual compatible B．To create the conditions for employees to find a role to play
C．To form an overall advantage through the complementary strengths of the individual D．To maintain the psychological and physical health of all employees
75．In the basic methods of job analysis, the use of a wide range of commonly used methods of extracting job information is (
)A. Work practice method B. Interview method C. Questionnaire method D. Observation method
76. Work analysts to observe the whole process of the employee's work, should be used ().
A．Stage observation method B．Work performance method C．Direct observation method D．Comprehensive observation method
77．Aptitude test in the method of psychological testing does not include ().
A. General Aptitude Test B. Personality Trait Interest Test
C. Special Occupational Ability Test D. Psychomotor Test
78. In the assessment of recruitment cost, the formula for the assessment of recruitment unit price is ()
A..... recruitment unit price = advertisement expenses/actual number of people recruited
B........... recruitment unit price = recruitment cost/actual number of people recruited
B. / the number of people actually hired
C. Recruitment unit price = total recruitment budget / the number of people planned to be hired
D. Recruitment unit price = advertising costs / the number of people planned to be hired
79. By calculating the () you can analyze the quality of Phi's hiring staff.
A. Recruitment unit price B. Percentage of applicants C. Percentage of recruitment completion D. Percentage of hiring
80. Research shows that the main reason for the failure of many leaders is not due to a lack of intellect, ability and experience, but to ().
A．Low interest B．Harsh market conditions C．Bad opportunities D．Immature personality
81．Generally speaking, ()（）is not suitable for selection by means of situational simulation tests.
A．Service workers B．Service workers C．Sales workers D．Technical researchers and developers
82．At the beginning of the interview, in order to reduce the pressure, the examiner should start from the candidate's () to ask questions.
A．The questions that can be expected B．The questions that can't be imagined at all
C．The questions that are the most difficult to answer D．The places where there are doubts in the resume
83．Enterprises shouldn't train for the sake of training, but should be subordinate to the overall development strategy of the enterprise, and train for the sake of ()．
A．Achievement of corporate development goals B．Improvement of employee performance
C．Solution of existing problems D．Improvement of the quality of life of the employees
84．In order to mobilize employees to accept education and training enthusiasm, so that the training is more ()，it is necessary to promote the initiative of the employees to participate in the training.
A. Relevance B. Difference C. Guidance D. Normality
85. training needs of training objects to a certain extent ()，according to the nature of the training needs can be divided into several categories.
A. Similarity B. Consistency C. Diversity D. Specificity
86. ()是进行培训的物质基础，是培训工作必须具备的场所，培训师等项目的重要保证。
A．Training budget B．Training funds C．Training facilities D．Training bases
87．When an employee wants to develop horizontally in an organization, the Occupational Aptitude Test (OAT) can help him to predict his (）in his desired position.
A．Existing ability B．Development potential C．Quality status D．Skill gap
88．( ) is an important way for trainees to learn from each other.
A．Self-learning B．Team-learning C．Classroom-learning D．On-the-job-learning
89．Monitoring of intermediate results is to assess the rate of improvement and progress of trainees in different (), to discover the gap between the progress made by the trainees and the expectations of the planning and to take remedial measures in a timely manner.
A. Scope of training B. Training content C. Training phase D. Training areas
90. If the "high work ethic" performance evaluation indicators into "work seriously, not idle feet, do not make the equipment downtime", to meet the performance management system () requirements. The requirements of the performance management system ().
A. Objectivity B. Operability C. Reliability D. Validity
91. A worker's performance in addition to the completion of production targets, quality, raw material consumption rate, obedience to the discipline of the other aspects of the factors to be taken into account, which reflects the performance of ().
A. Multi-causal B. Multi-dimensional C. Dynamic D. Fairness
92. The following description of the behavioral observation scale method of performance appraisal is incorrect ().
A．It was developed on the basis of the critical incident method
B．The total score of the evaluation can not be used as a basis for comparison between different employees
C．Work behaviors that occur very frequently or very infrequently can not be selected as evaluation items
D．It requires that the appraiser assess the appraisees based on the frequency of the occurrence of a certain event or the number of times the appraisees are rated
.93．If the ability of an enterprise's employees has a great impact on the productivity of the enterprise, and a highly capable general employee creates more value for the enterprise than a department manager or even a general manager, then the enterprise's compensation system should be implemented to closely link wages and employee ().
A. Ability B. Position C. Efficiency D. Annual merit
94. In order to determine a reasonable market position of the enterprise salary level, should be carried out ().
A．Salary survey B．Job evaluation C．Classification D．Talent evaluation
95．() is one of the important ways to adjust the salary and bonus of those who have made important contributions or are scarce in the market.
A．Incentive adjustment B．Life index adjustment C．Special adjustment D．Seniority wage adjustment
96．( ) should not be included in the welfare budget plan.
A．Shuttle buses B．Paid training C．Dividends D．Social insurance premiums paid by enterprises
97．Social insurance is carried out by ().
A．Laborers B．Social poor C．Military personnel and their families D．All residents
98．If an enterprise promotes the value of teamwork, then the reasonable principle of salary management is ()．
A．The difference between the pay scale of the same job level is very big B．The pay level is lower than the market level
C．The difference between the pay scale of the same job level is not big D．The pay level is higher than the market level
99．Paying a salary equal to the value of the employee's job reflects the principle of ().
A．External competitiveness B．Internal fairness C．Motivation of employees D．Control of compensation costs
100．The division of job grades is based on the results of ().
A．Organizational structure B．Job evaluation C．Performance appraisal D．Compensation standard
101．If the performance of an enterprise's employees can be completely quantified and assessed, and the degree of effort and ability of the employees will have a direct impact on the level of their performance, the principle of compensation management of an enterprise with such business characteristics is to implement (）.
A. Performance Wage B. Competency Wage C. Annual Merit Wage D. Job Wage
102. If the employer arranges for workers to extend their working hours, the employee is required to pay the employee no less than his or her own daily wage () of the wage compensation.
A．100% B．150% C．200% D．300%
103．A certain enterprise adopts the pairwise arrangement method for job evaluation, and compares all the jobs in pairs, and the result is that the value of B's work is higher than that of A, C, and D; the value of A is lower than that of B, and higher than that of C, and B; the value of C is lower than that of A, and B, and higher than that of D; and the value of D is lower than that of A, B, and C. Then, the value of the four jobs is reduced from A, B, and C. Then rank the job values of the four jobs from highest to lowest as ().
A. C, A, B, D D. B, A, C, D
C. A, B, C, D D D. D, B, A, C
104. If a company is recruiting for salespeople and finds that there is a greater supply of salespeople than there is demand for salespeople in the labor market, then when it pays for the salaries of such employees, it should ().
A. Respect the requirements of the sales staff B. Lower C. Irrelevant to the situation of supply over demand D. Higher
105. The main body of the enterprise's internal labor relations management system is (）.
A．State B．Enterprise authorities C．Enterprise D．Enterprise and trade unions
106．The provisions on command, obedience and supervision between the various components of an enterprise and the various hierarchical power and responsibility structures generally belong to the content of () in the enterprise's labor relations management system.
A. Time rules B. Rules on labor quota C. Organizational rules D. Rules on the formulation of job specifications
107．The types of jobs and positions, workplaces and places of work of workers are usually stipulated in the ( ) clauses of the labor contract.
A．Labor discipline B．Labor conditions C．Work content D．Agreements
108．The periodicity and method of wage payment shall be specified in the ()clause()of the labor contract.
A. Duration of the contract B. Time of payment of wages C. Remuneration for labor D. Minimum wage standard
109. If the term of a fixed-term labor contract has neither been terminated nor renewed, and if the labor relationship between the worker and the employer still exists, the employer shall renew the labor contract with the worker.
A. can B. should C. have the right D. should be 30 days in advance
110. The labor contract can still be established without ().
A. Negotiation clause B. Statutory clause C. Agreement clause D. Labor discipline clause
II. Multiple-choice questions (111-140 questions, 1 point per question, ****30 points. Each question has more than one correct answer, please blacken the corresponding letter of the selected answer on the answer card. No points will be awarded for incorrect, under or multiple choices)
111.The requirements for performing organizational information processing are ().
A. Timeliness B. Accuracy C. Applicability D. Systematicity E. Economy
112. The central task of job analysis is to provide a basis for the enterprise's human resource management to ensure that ().
A. The thing to get the person B. The person to make the best use of the talent C. Personnel appropriate D. The person to get its and E. The post to get its benefit
113. job design, should expand the scope of work, rich job content. Enterprises can take () and other specific ways to achieve this goal.
A. Vertical expansion of work B. Horizontal expansion of work
C. Full workload D. Optimization of the work environment
E. Diversification of work
114. Human resource planning, as a basic activity of human resource management, the core part of which includes ()。
A. Human resource demand forecast B. Human resource supply forecast
C. Comprehensive balance of supply and demand D. Education and training programs
E. Personnel replenishment program
115. The composition of human resource management costs include ().
A. original cost of human resources B. replacement cost of human resources
C. controllable cost D. uncontrollable cost
E. human resources development cost
116. The content and steps of organizational design include ().
A. Establishing channels of information communication B. Determining the scope of responsibilities of each department
C. Establishing a reasonable organizational structure D. Staffing suitable for the job requirements
E. Determining the authority and rights and interests of the position
117. The requirements for the writing of labor contracts are (）.
A. Standardizing terms B. Highlighting personalization
C. Concluded in accordance with the law D. Attachments are essential
E. Written in accordance with the model text of the economic contract
118. Candidates' interview objectives are (）.
A．Creating a congenial atmosphere for talks B．Fully understanding one's own concerns
C．Reflecting the working methods of past enterprises D．Determining whether one will come to work in this organization
E．Demonstrating one's own actual skill level
119．The advantages of recruiting people through advertisements are ()
A．Wide range of communication B． The effect is long and informative
C．The information is released quickly D．The number of applicants is large E．The publicity effect is extensive
120．The correct discussion about the Labor Law is ().
A．It is a law that regulates economic relations
B．It is a law that regulates labor relations and other social relations closely connected with it
C．It is separated from the civil law
D．It is separated from the economic law
E．It is a separate branch of the law
121．About It is correct to say that "helping employees to develop their careers" is a good idea.
A. It is conducive to promoting the growth and development of the organization
B. It can stimulate the enthusiasm and creativity of the employees
C. The human resources department and managers have this responsibility
D. The career development of the employees that is, the organization's career ladder
E. We should consider the coordination of the employee's career development with the organization's development plan
122. Individual differences in labor factors are manifested in ().
A. Differences in the conditions of knowledge and skills B. Differences in the level of labor income obtained
C. Differences in the direction of labor supply D. Differences in the tendency of labor participation rate of the workers
E. Differences in the demand for the social labor positions for them
123．The training of the supporting incentive system mainly includes (）.
A. Job qualification system B. Performance appraisal system
C. Job promotion system D. Income distribution system
E. Training service system
.