To: ______ Limited
According to your bidding number for ______ ____________ project bidding invitation to the project to make the following after-sales service commitment:
1, Quality Assurance: our company to ensure that the products bid for this are the manufacturer's original packaging, in line with the national quality Certification Center 3C certification standards, provide product technical information (including product catalogs, manuals, certificates of conformity and user guide);
2, supply and installation time and technical training: Division I won the bidding in this tender procurement, in the receipt of the notification of the winning two working days after the signing of the procurement contract with the user, and within three working days to the user to provide the goods and installation. And provide all products are responsible for free delivery, installation, commissioning, until the normal operation of the equipment. At the same time, my company is also responsible for training the user to use the equipment operation and simple maintenance, and customers signed an after-sales service agreement to protect the interests of customers.
3, the warranty period: my company on the bidding for the supply of all products provided within the validity period, together with accessories door-to-door warranty of three years, to provide door-to-door service, without the need for the user to send repair, and to provide lifelong technical service support, and maintenance. Consumables during the use of equipment are supplied at the most favorable prices in the market, do not charge for door-to-door service and so on.
4, response time: my company on the bidding supply validity of all products provided, adhere to the regular monthly visits, inspection tours and maintenance to extend the life of the machine. Warranty period, if the product fails, I received the user repair information, Fuzhou City, the user within 2 hours to arrive at the maintenance site and in place to repair, outside the city user within 4 hours to arrive at the maintenance site and in place to repair within 8 hours to repair. Special circumstances within 12 hours can not be repaired, our company will provide spare equipment to customers to use free of charge. Warranty period due to equipment performance failures overhaul many times still can not be used normally, our company will replace the new equipment free of charge. In excess of the warranty period, such as product failure, my company can send a technician to the door free of charge, such as the need to replace parts, accessories are supplied at the most favorable prices in the market.
5, service hours: the bidding for the supply of all products provided within the validity period, the company insists on 7 days a week, 24 working hours a day, round-the-clock service.
6, I guarantee that all the consumable materials provided by the company are original and genuine, never provide alternative brands of consumables or fake and shoddy consumables to ensure the good operation of the equipment.
Bidder: ______ Limited
Bidder's representative (signature): _________
Date: ___, 20___
Engineering Bidding After-sales Service Commitment 2My company ( ) in order to ensure that ( ) in the completion of the construction of the construction to meet the construction unit of the quality of the project, the project back to the warranty requirements, to maximize the satisfaction of the construction unit to the construction of the quality, the project back to the requirements. regulations.
2) For the construction projects within the scope of the project contract, the project quality warranty stage shall be entered from the date of completion and acceptance of the project. In the warranty stage, where the project does not comply with the procedures, specifications and engineering contract provisions of the project caused by physical damage, our company will unconditionally carry out the warranty.
3) Due to engineering design, social factors, or due to the quality of A-supplied materials and other reasons for engineering defects, or has exceeded the project quality warranty period, our company in accordance with the owner's recognized engineering and technical maintenance programs and costs for repair and processing.
4) due to force majeure, including earthquakes, floods, winds of more than 50 years and other reasons for the damage caused by the project, and the owner to determine the repair method, and in accordance with the relevant provisions to determine the scope of the construction unit and the construction unit.
1.2 Warranty period
1, according to the nature of the project and strict compliance with the provisions of the construction contract and warranty, to determine the duration of the warranty period of the quality of the project, and in accordance with the provisions of the project "Construction Engineering Quality Management Regulations".
1) foundation and the main structure of the project, for the design of the body of the project's reasonable use of 50 years.
2) Roof waterproofing works, waterproofing requirements of the room and the external walls have anti-seepage, for 5 years.
3) Electrical system, water supply and drainage pipes, equipment installation for 2 years.
4) Decoration works for 2 years.
2, engineering warranty and service commitments
1) I units of the products provided and construction since the date of commissioning, in strict accordance with the terms of the general contracting contract for the warranty.
2) Strictly implement the company's quality policy, in line with the principle of customer first, service enthusiasm, thoughtful, on call.
3) Establishment of the return visit system, regular and irregular visits, the annual engineering visit no less than five times, listen carefully to the views of the construction unit, and the formation of the return visit record.
4) the establishment of the maintenance project special classes of specialists responsible for the system, the company's engineering department, the Ministry of Technology to send people responsible for.
5) According to the degree of urgency of the engineering maintenance event to determine the handling of accidents, and to do the following:
A, in the warranty period, the finished product, once the problem occurs, our company free of charge to provide the required staff and materials for maintenance. Commitment to receive the owner's maintenance notice within 24 days after entering the processing, and for the degree of damage to the site to develop relevant treatment programs, get the owner agreed to the maintenance of the project to repair the work.
B, our company in the warranty period is responsible for the finished product for daily general regular maintenance, while providing day and night 24 hours on call emergency maintenance services.
C. In the event of an emergency call, the company will be there within 4 hours during normal working hours to carry out repair work; and within 6 hours during non-working hours to carry out repair work.
6) engineering warranty principles and plans
A, engineering warranty principles
1 in the warranty period, we will be based on the engineering contract, in line with the "service to the user, to the owner is responsible for the user's satisfaction," the attitude of serious, effective systems and measures to ensure that the quality of rapid maintenance services to protect the interests of users. Maintenance services to maintain the interests of users.
2 in the warranty period due to its own quality reasons for any damage and damage, our company will be defective parts of the free repair and replacement, and bear the resulting direct loss of the construction unit.
B, engineering warranty visit plan
1, three months after the handover of the project visit, and then irregularly within a year to visit the second, full one year and then three visits, and the existence of the problem of the formation of written records, the development of the program, and carry out a thorough rectification.
2, during the return visit to the existence of any quality problems rectification, in line with the principle of customer to people, service enthusiasm, timely rectification of quality problems of the project until the owners are satisfied.
3, the implementation of the warranty period and after-sales service measures: the quality of every three months to visit, and ultimately the formation of the visit record, to achieve timely problem solving.
In summary, our company solemnly promise that in the warranty stage of the quality of the project, my unit will be in line with the principle of the user first, so that the owner is satisfied. Customer satisfaction and support, will be the source of my unit's survival of the water, in the construction, quality warranty stage, my unit will always be for the owners of the service.
Company name: × × × × Architectural Decoration Co., Ltd.
Monthly
Engineering Bidding After-sales Service Commitment 3I. Quality
The quality goal of this project: qualified.
We guarantee that the products provided by us are all the products produced by the enterprises indicated in the winning bid. If the production unit of the products provided by us is found to have deviation from the manufacturer indicated in the notice of winning the bid, our company will take full responsibility.
Second, the duration:
The bidding period of this project is 38 calendar days.
Third, the project warranty:
Strictly enforce the standards of the relevant provisions of the state.
Fourth, safety
Strictly in accordance with the current national standards for safety inspection (JGJ59-99) and the "Hubei Provincial Safety Production Management Measures" to organize the construction, to put an end to the occurrence of major safety accidents, to ensure that workplace accidents are zero, and to ensure safe production.
Organize and implement according to "Safety Guarantee Measures" in the construction organization design.
V. Acceptance
After the completion of the project, Party B shall submit
the completion acceptance report and a set of the following information to Party A five days before the completion acceptance of the project.
1, documents and engineering consultation records of additions and subtractions of design changes;
2, certificates of conformity of purchased materials and ancillary supplies;
3, records of acceptance of concealed works and individual projects and other relevant information;
4, self-checking of the quality of the works of both parties, A and B table.
Party A, within two days of receiving Party B's completion and acceptance report and related information, shall jointly invite the quality supervision department with Party B for acceptance. If Party A does not organize acceptance without justifiable reasons, and can not put forward modifications, Party B can be regarded as the completion of the acceptance report has been approved by Party A, can be scheduled to invite the quality supervision department for acceptance.
The works are not accepted by the quality supervision department, Party A uses it in advance or uses it without authorization, and the quality or other problems occurring as a result of this shall be borne by Party A.
The works are not accepted by the quality supervision department.
The quality of the completed project should reach the national quality inspection and evaluation standards and fire regulations of the qualified conditions.
If the quality of the completed project and the fire protection are not qualified, Party B shall rework and modify the project according to the requirements put forward by the interior quality supervision department and the fire protection management department until it reaches the national quality standard for interior decoration and the fire protection standard. And bear the rework, modify the costs incurred.
Sixth, with the owner and other departments
During the construction period, in line with the owner is responsible for, the company will strive to coordinate with the owner, supervisors and other departments of the relationship, obedience to the management, coordination and cooperation in good faith, and strictly abide by the contract. Resolutely not subcontracting, not subcontracting projects, if it involves the relevant specialized construction projects, meet the conditions of subcontracting, agreed by your unit, our company will give active cooperation.
Seven, preferential terms
To show the company's overall strength, give full play to the company's construction technology level, for the development of the construction unit to make my company's due contribution, the company has made the following preferential terms of commitment:
1, the project payment method, in order to ensure the smooth progress of the project under the premise of the full respect for the owner's views.
2, the warranty period of all warranty items in the implementation of the national provisions of the basis, depending on the requirements of the construction unit, can be extended.
VIII. Respond to other relevant provisions proposed in the bidding documents.
Once our company is awarded the tender, we will strictly abide by the main terms of the contract listed in the bidding documents, conscientiously implement the "Contract Law" and "Engineering Construction Contract", and abide by the contract. In accordance with the current national construction norms and acceptance standards, we will carefully organize the construction, complete the construction tasks within the bidding commitment period, ensure that the quality of the project reaches the quality level of the bidding commitment, and put an end to the occurrence of safety accidents. Strictly according to the state regulations for quality warranty. Otherwise, willing to assume responsibility for breach of contract.
Commitment Unit: Limited Company
Engineering Bidding After-sales Service Commitment 4To: ××××××× Limited Company
Regarding the tender document of your company ×××××××, we, as a bidder, have familiarized ourselves with and are willing to participate in the bidding of this project. If we are fortunate to win the bid, we are very grateful to the jury and the construction unit's trust, in the process of construction and construction of the project, in addition to our response to all the terms of the bidding documents and performance of the contract content, and after-sales service of the project to make the following commitments:
1, we will be committed to the products, the quality of the project after the completion of the return visit to seek advice to a positive attitude to do a good job of service, to ensure that the overall The quality of the project to reach a more excellent standard.
2, in strict accordance with the provisions of the company's quality assurance system, according to national and local regulations and contract documents, the company's responsibility and provide free warranty services during the warranty period.
3, after the completion of the project, we will be responsible for the quality of one year of free warranty, quality service, to realize our faithful commitment; truly first-class construction, create a first-class quality of service purposes.
4, in the quality of the warranty period we will provide technical assistance telephone, answer your company in the use of the problems encountered, to ensure that within 24 hours to appoint professionals to arrive at the scene and 72 hours to deal with, to ensure that the normal work of your side.
5. In case of an emergency repair accident, we will make sure to arrive at the scene of the accident immediately after receiving the notification.
6, for quality problems involving safety, in accordance with the provisions of the "Regulations on the Administration of Quality of Construction Works", to report immediately and take timely preventive measures.
7, the warranty period outside the service commitment: after the quality assurance period, we also provide free telephone consulting services, and commitment to provide products door-to-door maintenance services.
8, such as bidding for product upgrades, updates, replacement, maintenance and other needs, we are committed to providing after-sales service at a favorable price. The above is our commitment to the after-sales service of the project, if we can not meet the requirements of the party and our commitment to the standard in the after-sales service to your party caused huge losses, we are willing to be penalized by laws and regulations; bear the responsibility caused by this, and compensation for all the economic losses caused by this.
Commitment unit: ××××××× Limited
Authorized representative:
Year month