First, the shopkeeper's professional ethics and professional skills rules
1, the work position and mentality: to identify themselves with the nature of the service profession, bad mood does not affect the work, and is willing to use their professional knowledge to serve the customer, reflecting the value of self-esteem.
2, demeanor and instrumentation: neatly dressed, proper work permits, hairstyle beautiful and decent, generous instrumentation, civilized demeanor, can make the customer have a sense of trust.
3, professional service and attitude: warm greetings, smile, skilled use of polite language. Consultation answer professional, patient, meticulous, accurate, so that customer satisfaction.
4, the sale of drugs: to customers to promote and recommend drugs is the main responsibility of the shopkeeper. For common diseases, the salesman should be able to guide the use of drugs.
5, understand the prescription: the clerk should learn to recognize the prescription, analyze the prescription, prescription allocation, pay attention to the contraindications.
6: Identify the authenticity of drugs: the store should learn how to identify the authenticity of drugs with sense recognition.
7: Responsible for handling the acceptance of incoming goods and return.
8, do a good job of drug maintenance: master the essential properties of drugs, take different storage and custody methods for the maintenance of drugs.
9, display inventory. The arrival of goods on the shelves, according to the requirements of merchandise display to organize the row surface, tracking the sales of stacked goods, and timely replenishment.
10, the implementation of the company's promotional programs, check the price tag and promotional posters in place.
11, actively participate in various training, and strive to improve their own quality.
12, the implementation of the GSP.
Second, the workflow
1, before the opening of the counter, shelves, merchandise and the ground and other environmental health, to achieve a clean, neat, glass bright.
2, prepare for the business period required supplies, utensils.
3, complementary goods, the counter will be insufficient to make up for the goods, and check whether the goods listed on the counter is complete, there is no new goods need to be on the cabinet in a timely manner.
4, business should be maintained at all times on the counter and shelves of the display of goods sufficient and neat, shall not appear to display the lack of commodities and the phenomenon of chaotic placement.
5, check the counter and the number of goods in stock is sufficient, insufficient to fill in the "out-of-stock program" and notify the replenishment, so that all the goods are not out of stock phenomenon.
6, the counter to the goods must be carefully counted and acceptance, in a timely manner on the cabinet, while with the distribution staff will be on the cabinet after the rest of the goods in the storage boards or shelves categorized and stacked neatly.
7, ready to provide services for customers, found that customers need to guide and service hints, should immediately go up to the friendly, sincere to provide a variety of services.
7, observe the sales environment, pay attention to prevent the theft of goods. If there are suspicious situations and emergencies, calm and collected, quickly notify other colleagues to deal with.
8, strive to improve their own business level, to be responsible for the price of each commodity, origin, specifications and characteristics are well known.
9, at any time to maintain commodity and environmental health.
10, shift handover, should be informed of the shift staff sales have been replenished and need to replenish the commodity situation, so that the handover is clear, replenishment without duplication.
11, the maintenance of the store equipment, facilities, care of public property.
12, the salesman must adhere to the workplace, shall not be strung without reason, away from the post, such as something away from the post to the store manager and other employees to do a good job entrusted.
Pharmacy salesman duties 2
First, the store salesman should seriously study the laws and regulations of drug business and management, familiar with and understand the GSP provisions and methods of operation. Strictly abide by the quality management system developed by the company, listen to the store manager's work allocation, in accordance with the "chain store service quality management system" to regulate their own behavior, and wholeheartedly provide customers with satisfactory and quality service.
Second, strictly in accordance with the principle of drug classification and management display of drugs, neatly arranged, clearly marked, accurately labeled name, origin, specifications, price, etc., to facilitate customers to buy.
Third, the sales and deployment of drugs to correctly introduce the function, use, dosage, contraindications, precautions, etc., do not exaggerate and mislead customers.
Fourth, conscientiously implement the provisions of the management of the sale of prescription drugs, according to the prescribed procedures and requirements for the formulation of prescription drugs, the issuance of drugs.
Fifth, strictly in accordance with the sales procedures for split drugs sales split drugs.
Six, customers reflect the use of drugs after the emergence of adverse reactions should be collected and recorded, and in accordance with the requirements of the "Adverse Drug Reaction Reporting System" will be collected 'related records in a timely manner to the quality control officer to deal with.
vii. Do a good job of the relevant statistical records, record handwriting is correct and accurate.
viii, do a good job of business premises, including cabinets, shelves, equipment, utensils and other clean and sanitary work.
(1) Responsible for the sale of drugs and customer service.
(2) Responsible for the custody, maintenance and display of drugs.
(3) Responsible for the acceptance and return of drugs to and from the warehouse.
(4) Responsible for the inventory of drugs.
(5) Regular quality inventory and cleaning of drugs.
(6) Handle customer complaints and resolve disputes properly.
(7) Complete the work assigned by the leadership.
Pharmacy salesperson job responsibilities Part 4
1, in accordance with relevant state regulations, to participate in the transfer of staff need to have a national professional and technical qualifications in pharmacy; fresh graduates are allowed to have a qualification certificate oh the guidance of the higher level of the pharmacist, clinical internships and work, but must be promptly assessed and obtain the national professional and technical qualifications in pharmacy.
2, strict compliance, implementation of the rules and regulations of the Department.
3, adhere to the post, shall not be absent without leave. When you must leave, you should be approved by the team leader and arrange for personnel to take over; no special reasons shall not change their own shifts and unexplained absences, and violators shall be dealt with in accordance with the relevant provisions.
4, the conscientious implementation of the "Chinese People's *** and the State Drug Administration Law", the strict implementation of the management system of toxic drugs for medical use and prescription management system.
5, the pharmacist must do "four check ten" when dispensing prescriptions. Check the prescription, check the section, name, age; check the drugs, check the name of the drug, dosage form specifications, quantity; check the contraindications, check the drug properties, dosage; check the reasonableness of the medication, check the clinical diagnosis.
6, the dispensing of prescriptions requires accurate, rapid, minimize the waiting time of patients queuing up to get the medicine; dispensing, should pay attention to the integrity of the outer packaging of the drugs, clean, meet the label fuzzy, poorly marked should be replaced in a timely manner. In case of special rescue, the physician on duty can borrow the required medicines from the emergency pharmacy with the work card or badge, and then make up the formalities in the pharmacy after the rescue is over.
7, when issuing drugs need to review the deployment of good drugs, to confirm that there is no error before being issued to the patient, and at the same time in accordance with the drug instructions or prescription instructions, patiently to the patient to explain and guide the use of medication
8, with a monthly inventory of all drugs, and check the expiration date of the drug.
9, actively participate in the department of continuing education and learning, and constantly improve the level of business.
Pharmacy salesman job responsibilities Article 5
Job responsibilities:
1, preside over the overall management of the chain of stores in the area, with the implementation of the company's marketing strategy;
2, the implementation of the company's mission indicators;
3, do a good job in the division of labor management of the stores;
4, supervise and monitor the work of the company;
4, the company has a good understanding of the work of the company, and the company's marketing strategy. p>
4, supervise the goods to be stocked, stocking, replenishment, do a good job of purchase and acceptance, commodity display, commodity quality and service quality management and other related operations;
5, supervise the management of commodity losses in stores, grasp the scale of commodity losses;
6, master the store's knowledge of the maintenance of a variety of equipment;
7, supervise the cleanliness and hygiene inside and outside of the store, responsible for the security, fire prevention and other operational management;
8, the company has been working to improve the quality of service, and to improve the quality of service. Security, fire prevention and other operations management;
8, properly handle customer complaints and service work occurred in a variety of conflicts;
9, responsible for the training and education of employees.
Pharmacy salesperson duties Part 6
1, fully responsible for the day-to-day management of the store
2, the implementation of the company's quality policy, budgetary objectives, marketing plans and other business management, and the function of the branch is responsible for the company's monthly sales tasks issued by the decomposition of the staff to each employee, to promote the sales to achieve
3, the management of the store's goods: slow-moving, expiration date Commodity management; replenishment and bill tracking management
4, for the company's business development and training of reserve personnel, staff mobilization, transfer, promotion has the right to make recommendations
5, dealing with customer complaints and emergency matters
6, store assets, financial security management
7, to guide the customer to purchase reasonable medication and medication counseling
8, the professional skills of employees have guidance and guidance, and to promote sales achievement
7, to the company's monthly sales tasks decomposition of each employee to promote sales. Strictly in accordance with the "People's Republic of China *** and the State Drug Administration Law", "Drug Business Quality Management Standard" and other relevant laws and regulations to carry out this work;
2, responsible for pharmacy prescription auditing, dispensing, reviewing, and issuing medicines and other work;
3, responsible for the custody of the prescriptions and archives;
4, responsible for the work of pharmacy staff work management and team building work;
5, to provide customers with pharmacy services, guidance to customers reasonable, safe use of drugs;
6, is responsible for the quality of drugs, drug knowledge and other aspects of the consulting work;
7, is responsible for the sale of drugs, adverse reactions to the collection, summarize, fill in the form and report work.
Requirements:
1, college degree or above, medicine, pharmacy and other related experience is preferred; (excellent ability to reduce the requirements)
2, licensed pharmacist (licensed pharmacist, licensed pharmacist) or pharmacist (pharmacist, pharmacist) or above the technical title;
3, sense of responsibility, with a strong sense of responsibility, with a strong sense of responsibility, with strong knowledge of drug quality. Strong sense of responsibility, strong communication and coordination skills.
Pharmacy salesperson duties Part 8
Job responsibilities:
1, the organization to establish and improve the department and store management system, norms, processes, so that the management of the management of the door management department institutionalized, standardized;
2, mapping of the surrounding situation is familiar with the store is responsible for the screening of categories and management, responsible for the pricing of drugs;
3, responsible for the smooth opening of the store, the development of store sales management plan, and with the store personnel *** with the completion;
4, responsible for communicating with the local drug regulatory departments, complete the corrective action of the drug regulatory departments.
5, monthly summary analysis of the completion of the store's indicators, will not complete the sales targets of the store included in the next month's work plan focus, and develop and implement rectification methods;
6, guidance and management of the store's daily management work, found that there are problems in the store, timely communication, and rectification of the deadlines;
7, guidance and management of the store, and the store's various posts The implementation of the work of the rewards and punishments, the organization of the store staff to do training on service awareness and product knowledge;
8, responsible for the management and implementation of the store under the jurisdiction of the membership activities, promotional activities implementation;
9, do a good job in the training of store personnel and the position of the reserve;
Qualifications:
1, Full-time college degree or above, majoring in medicine, pharmacy or business management
2, under 35 years old, good at learning, willing to innovate, able to accept brand new things, and have a unique understanding of new things;
3, more than 3 years of experience in the pharmaceutical industry management, love of the pharmaceutical industry, a comprehensive grasp of pharmaceutical knowledge, familiar with the GSP certification, proficient in the overall management of the drugstore; understanding of this Pharmacy operations and market sales in the region;
4, with rigorous planning and organizing skills, management and communication skills and business negotiation skills;
5, with the planning of the company's operations and sales system of the overall operation, the business direction of the ability to;
6, with the overall strategy based on the company's ability to organize the sales enhancement work;
7, with the The ability to build and manage the company's operations and store team;
8, with good marketing cost control.
Pharmacy salesperson job responsibilities Part 9
Job responsibilities
1, to complete the company's monthly and daily sales targets set, and actively do a good job of sales.
2, abide by and implement the company's rules and regulations and service standards, consciously safeguard the interests of the company.
3, familiar with and master the sales process, skilled use of professional skills to enhance sales.
4, to ensure that the number of sales, the number of inventory is accurate.
5, obey the company, the supervisor's work arrangements and management, to complete the work assigned by the higher leadership, and firmly implement the company's retail policies.
6, do a good job of personal image maintenance, in accordance with the company's requirements for grooming, full of spirit during the shift, to ensure a good personal image.
7, do a good job of product display, to ensure a good image of the company's products, in order to establish a good image of the brand products, to drive sales.
8, to ensure that promotional items, POP cards, etc. placed neatly and beautifully.
Job duties of the pharmacy salesman Part 10 Job responsibilities: 1. The company provides accurate customer resources, no need to find their own customers. 2. No door-to-door sales, no strange visits to develop customers. 3. The customer source is large, the purchase intention is large, easy and convenient. 4. When new customers visit, responsible for the reception of the product explanation and introduction, after the purchase of guidance on the correct use of methods. 5. Responsible for the maintenance of old customer relations. According to the quality of customers, important customers to visit regularly by appointment, to facilitate follow-up sales. 6.Continuously improve their own quality and professional ability, better service to customers; obey the leadership arrangements, serious attitude, work actively and enthusiastically.