A. To clarify the strengths and weaknesses of their own quality of service
To improve the quality of medical services, it is necessary to be clear about the strengths and weaknesses of the medical subject's own services, as well as the opportunities and threats to the development, in order to improve the quality of service in a targeted, tailored to the local situation.
II. To improve the level of service of the staff
To improve the level of service of the medical staff, to strengthen the training of medical staff, the establishment of the assessment and elimination system; to strengthen the education of professional ethics of medical and nursing staff, and to improve the system of internal monitoring and social monitoring.
Spirit, dress, clothing, physical appearance, language are all closely related. In this way it is required to strengthen the overall quality of the team to improve, strengthen the study of civilized etiquette, the promotion of civilized language, generous and decent physique can give a person a refreshing feeling. Sometimes a simple smile and a concerned greeting will have an unexpected gain for the patient, which may also produce the effect of "1 = 100".
Scientific management, rigorous. The hospital is a place to treat the sick to save lives, is closely related to the life and death of the place, it requires each of our medical staff must be rigorous, not a trace of sloppiness and negligence. Similarly, as a medical industry managers, more should start from the system of education, pay close attention to the practice and system construction, the implementation of the first diagnosis, the first ask the system of responsibility, and actively advocate the "more with the patient to say a word, ask the patient a good, more to the patient a smile," and other humanized service concepts, and practically love the love of "the source of the disease" into a love of "the source of the disease" into a love of "the source of the disease" into a love of "the source of the disease". The source of disease" into love "patients", and then improve the level of medical services, technical level, quality of service and management level, in order to establish a more intimate medical operation system, the real embodiment of the human spirit of true love everywhere in the human world, to build the hospital into a people's trust, the people assured that the people praised the hospital.
The hospital has been in operation since the beginning of the year.
Three. Mainly to improve the doctor-patient relationship
With the deepening development of health reform, the relationship between doctors and patients in the emergence of new contradictions, the medical side by the patient's personal injuries occur from time to time. The situation of the white angel is not optimistic, the tension of the doctor-patient relationship is not conducive to the people's health and well-being, not conducive to social stability, but also frustrate the enthusiasm of the medical staff, not conducive to the development of the cause of medicine. Therefore, the improvement of the doctor-patient relationship can not be delayed.
The establishment of a good doctor-patient relationship from the beginning of doctor-patient communication. The hospital is the most contact with the people, the closest place. Medical work directly reflects the fundamental interests of the people on behalf of the masses. The quality of medical personnel, the quality of medical services, medical facilities, etc., are visible to the masses, feel. Patients to the hospital, need to get more help, get more services and respect, therefore, the establishment of a good doctor-patient relationship should start from the doctor-patient communication. It is very necessary to strengthen communication and communication. Strengthening doctor-patient communication is the need to shape the image of the hospital, strengthen doctor-patient communication is the need of patients and their families, strengthen doctor-patient communication is the need for medical staff to carry out medical work, strengthen doctor-patient communication is the need for the development of medical science.
Doctor-patient communication in the existence of doctor-patient conflict is an objective problem. The contradictory relationship between doctors and patients, is objective, both opposing and unified, it is always throughout the whole process of medical work can not be avoided and covered up, we must correctly recognize and treat. The complexity of medical science, the professional quality of medical personnel to be improved , medical system and mechanism there are obvious deficiencies, the law can not solve the dispute.
Ensure the smooth communication channels between doctors and patients, improve the quality of medical services is the premise of communication, pay attention to the patient's psychological guidance, pay attention to the skills of doctor-patient interaction, pay attention to the image of medical personnel and etiquette and so on.
Fourth, strengthen the hospital management, strengthen the leadership team.
Management should be a team, not an individual, so we should focus on the political and ideological work of the leadership team to build a hard-working, dedicated, willing to dedication, can lead the majority of cadres and workers to start a strong leadership group. In the past on the basis of effective management system, for the current reality, and constantly improve the management methods and approaches, in the specific work of the practice of the scientific concept of development, the emancipation of the mind, the renewal of concepts into practice. Adopt the system of division of labor responsibility, responsibility to a person, each responsible for his or her own. Adhere to the weekly meeting system, the implementation of last week's work arrangements, the layout of the next week's work tasks, the work of the hospital to plan, organize and control, in order to improve efficiency, improve the level of scientific management of the hospital and the quality of medical services.
In summary, in such a competitive health care environment, the medical subject (hospital) can only improve the quality of its own medical services, in order to promote the hospital itself more comprehensive and further development.... >>
Question 2: How to improve the quality of medical services No distinction between noble and lowly, starting from the smallest thing, to do the doctor's responsibility for medical ethics, not to fierce profit-oriented, the selection of the profession should be professionally responsible to pay the responsibility, can be sorted out
But today it is very difficult to do, basically, now all the business model of the medical treatment, is not to save the lives of people who are not in the age of the hospital, hospitals have hospitals are difficult to up and down the circle to seek the public is not all good people, back to heaven, the public is not all good people. Not all good people, back to heaven by the Dean planning
Question three: how to improve the level of medical services 1, strengthen the community health care team construction
On the one hand, should be through the recruitment of medical and technical personnel to expand the medical technology service population, to meet the demand of the sharp increase in the number of people to see the doctor to facilitate access to health care for the people. On the other hand, continue to train medical personnel, standardize medical procedures, improve medical standards. Such as community health service station general practitioner training, relying on the Tianjin Higher Institute of Technology and the jurisdiction of the medical treatment center to help carry out training, assessment, in order to improve the level of testing and treatment, so that the people are satisfied.
2, I hope *** Increase community health services investment
According to the spirit of the State Council's relevant documents, should accelerate the configuration of community health service station rooms, increase the investment in community service center equipment, so that the health service station to reduce the burden of operation, is conducive to providing the masses with the nearby enjoyment of safe, effective, convenient, reasonable basic medical and health services, and is conducive to the residents of the prevention, treatment, Rehabilitation and healthy social welfare.
3, calling on the medical insurance department to adjust the provisions of the drug catalog
Actively appeal to the relevant aspects of the city, according to the actual incidence of the city's residents and the development of new medicines, and often adjust to increase the scope of medical insurance drugs, expand the medical insurance drug directory and increase the number of commonly used medicines in the five senses and dermatology. Ensure that outpatient, hospitalized patients, as long as the community service station has the ability to treat the chronic diseases of common diseases of the required drugs should be included in the medical insurance drugs.
4, strengthen the information network construction
Implementation of network management, from the hardware to the community health services to provide protection and support, so that all levels of medical institutions **** enjoy medical information. Improve the community health service management system, community health services in strengthening the prevention of chronic diseases and intervention in regular physical examination, screening work, the establishment of residents of the corresponding health records (including the patient's consultation time, location, diagnosis and treatment programs, the results of the examination, the physician issued a prescription, etc.), and constantly promote the community medical service stations to play the proper service function.
Question four: how to strengthen the construction of medical ethics, improve the quality of medical services Strengthen the construction of medical ethics, is to strengthen the "patient-centered" concept, think of the patient's thoughts, anxious patients, starting from the details of the management of the superb medical skills and quality service to win the trust of patients. The construction of medical ethics and medical style is a very complicated process as the activity of shaping the quality and soul of medical personnel. It should focus on strengthening leadership, enhancing education, improving the system and comprehensive management. To implement the medical ethics standards, widely carry out professional ethics education. Through a variety of forms, to improve the medical staff's understanding of medical ethics, cultivate noble medical ethics emotions, exercise firm medical ethics beliefs, and develop good medical ethics habits. To do a good job of regular ideological and political propaganda work, to cultivate a correct world view of life, values, as the basis of professional ethics.
The code of medical ethics is the medical staff to carry out medical activities of thought and behavioral guidelines, it is like a mirror, so that we can always work against their own every move, let us actively join in carrying out in-depth study and practice of the scientific concept of development activities, to strengthen the construction of medical ethics and medical style, in a new attitude to devote themselves to the cause of medical care, to better serve the people.
Question 5: How to improve the quality of medical safety and service Improve the quality of medical staff and the level of service, do a good job of health risk management, strengthen the medical supervision work, responsibility to a person.
Question 6: How to improve the quality of medical services and improve the doctor-patient relationship How to reverse the current relationship of mutual distrust between doctors and patients, one is that medical workers should always put the service mentality in the first place to improve the service consciousness. Secondly, medical practitioners must be kind-hearted and adhere to professional ethics. Third, the system must be innovative, the implementation of fine management, supporting reward and punishment mechanism. Health authorities and hospitals should be in line with the "patient-oriented" concept, and continue to explore innovative systems; in the case of medical workers' performance, work attitude and other comprehensive understanding of the rewards and punishments. This can not only improve the enthusiasm of medical workers, but also effectively eliminate the occurrence of some of the chaos, it is from the medical work in this regard to reduce the possibility of conflict between doctors and patients.
Between doctors and patients, and the two benefits, injury is two harms, through the system innovation and progress, so that doctors and patients to regain mutual trust, doctor-patient relationship can be improved.
Question 7: How to improve the quality of hospital services essay 1. overall perception of the content of the article, clear center.
2. See the connection between the various parts of the article, the general understanding of the article's ideas, clarify the structure of the article, divided into levels.
3. Feel the thoughts and feelings expressed in the language of the article. 4. Understand the meaning of words and sentences in context, and understand the meaning and function of words and sentences in a particular language environment.
5. Find out the sentences or passages in the text that you feel most y, seize the center of a passage, find out the key phrases, and appreciate the deeper meaning of these phrases.
Question 8: How to improve the level of medical care and enhance the ability to serve 1. Strengthen the education and guidance of the personnel belonging to the real establishment of the ideology of serving the people. 2, to patients and family members and service recipients to seek advice and suggestions for good service work. 3、Improve the business training of the subordinate staff, and enhance the skills and abilities to do their jobs well. 4, the establishment of a sound system of measures, strictly against the implementation, and improve the inspection and assessment.
Question 9: How to improve the quality of medical care, enhance the connotation of the service The importance of the higher leadership, the staff's sense of responsibility to improve the quality of service and money linked to a complaint is true on the deduction of money to meet and criticize. Absolutely useful.