Tisch
First, the internship unit profile
1. Internship: xx Branch of xx Pharmacy Chain Store.
2. Internship positions: intern shop assistant, storekeeper, bill maker, maintenance worker, shop assistant and cashier, and manager on duty.
Second, the internship overview
1. After coming to xxx, I worked as an intern in xx branch for one month. My duty is to be responsible for drug placement, cleaning and sorting, labeling and price comparison. Introduce otc drugs to customers correctly every day, and timely introduce relevant knowledge such as drug function, indications, usage and dosage, contraindications, etc. to ensure drug safety. Chinese medicine formula resolutely implements the prescription allocation system; Western medicine sells prescription drugs by prescription, and both of them are signed in accordance with the prescription review system to ensure that there are no mistakes and accidents. In addition, it is also responsible for the quality and maintenance of related counter drugs and the pretreatment of service complaints. Commodity information and the shortage of drugs at the counter should be reported to the store manager, who should bear economic responsibility for whether the number of drugs in the area of responsibility is consistent with the account.
A month later, he was transferred to the storage department as a drug keeper. His duty is to distribute, check and load the goods for each store every day according to the distribution list printed by the office, and to be responsible for loading, checking and placing the drugs in the jurisdiction. Every day, the newly arrived goods in the warehouse need to establish a card account. The product name, specification, manufacturer, batch number, quantity and expiration date should be strictly checked when delivering. Drugs should be neatly placed on the shelves in the same direction, and the phenomenon of liquid inversion is absolutely forbidden. Later, I worked as a bill clerk in the warehouse department. My duty is to print the distribution list of each store according to the receipt list of each store every day, and to be responsible for stamping, proofreading, sorting, inspecting and feeding back the distribution list to each store. The printed distribution list should be in the same format, and different kinds of drugs should be printed separately, which are mainly divided into Chinese medicine health care, western medicine for external use, biological products, medical devices, Chinese medicine pieces and other categories. The distribution number of each chain store should be counted and printed in detail in triplicate, and the feedback of distribution problems in each store should be recorded in detail, and the responsible person should be traced. After that, he was transferred to the drug maintenance worker in the warehouse department and obtained the drug maintenance certificate. He mainly records the temperature and humidity of each reservoir area on a regular basis, completes the work of rat prevention, sun protection, moisture prevention and wind prevention in the warehouse, and regularly keeps records of drug maintenance.
I worked as an intern in the storage department for nearly half a year. After my application and company assessment, I was allowed to be transferred to XX Road Sub-branch as a salesperson and cashier. Later, he became the manager on duty in our store, responsible for implementing standardized services and handling disputes in the store. Ensure that the financial channel of the store is relatively balanced and be responsible for its profits. Responsible for the review and delivery of merchandise plans in shopping malls, as well as the custody of documents and daily reports. Accept the arrival quality of goods in the store and be responsible for the quality of all goods. Be responsible for drug consultation and drug recommendation of store customers, guide customers to use drugs rationally, and ensure safe and effective drug use.
Third, the internship experience
Through nearly a year's internship, I have a deeper understanding of my ability.
I saw the problem of applying the theoretical knowledge I learned in school to practical work. The above pharmacological books introduce the general direction of a drug classification. In practical application, the drugs produced by different merchants have different names, but their tastes are similar, but I feel the same. Only with a solid knowledge of pharmacology can we better understand these drugs. Therefore, in addition to understanding theoretical knowledge, it is more important to apply this knowledge in practice to make it more profound in the brain.
extreme
First, the purpose of internship
1, with certain bargaining power.
2. Be familiar with the placement of drugs.
3. Know the generic names, trade names, functional indications, contraindications and so on of some commonly used drugs.
4, can accurately carry out drug compatibility according to the symptoms of customers.
5. Exercise your speaking skills and learn to communicate with others.
6. Exercise your ability to deal with and analyze problems.
Second, the internship time and unit
In the past six months, I have two work units, namely Yantai xx Medicine City and xx Pharmacy. The former is the unit where I participated in the recruitment at school and stayed there for two months; The latter is the job I found in my hometown, starting from June 65438+ 10 and ending now in February 65438+. Although Yantai xx Medicine City is much bigger than xx Pharmacy, I prefer the latter for many reasons. Maybe it's hard to live and work alone in Yantai. Go out early and come back late every day, but the dormitory, work, life and study are still not satisfactory. I feel very hard. It must be meaningful to stick to it. There is so much sadness, helplessness and humiliation. If I can't get anything, there is no need to continue, so I went home and rested at home for two weeks and found my present job. What is satisfaction? Maybe I just live a happy and dull life, just like now.
Third, the internship location and job exchange
Xx pharmacy was established in 20xx, with an area of about 76 square meters and a warehouse of more than 20 square meters. This is a big pharmacy. The business scope includes antibiotics, western medicine, over-the-counter drugs, health care products and Chinese patent medicines. Our shop has a large business area and many varieties. Personnel engaged in drug quality management, inspection and prescription preparation in the store, as well as those engaged in drug management, storage, maintenance and sales, have all received professional training. Conduct a physical examination for the operators once a year and establish health records. The store is located opposite the xx Municipal Hospital and sells medicines for hospital patients. With a long history and enthusiastic service attitude, the clerk has good affinity and credibility. There are more old customers in the store, so there is a lot of traffic.
/kloc-I came to xx pharmacy in the middle of October. Because my brother works in the hospital and has a good relationship with the manager, my colleagues also take care of me. Everyone will take care of anything they don't understand. My job is pharmacy shopping guide and cashier. I've been working for a long time now, so I'll change if everyone changes shifts. Basically, I am not picky about these jobs. I will go where I need to go according to the arrangement of the leader.
Fourth, the internship content and process
My job is a pharmacy assistant and cashier. So my job is mainly to sell medicine and collect tickets, make bills and help adjust goods when I am busy. My internship content mainly includes:
1, understanding of the unit and industry. If you want to work in a pharmacy, you must understand the evolution of the enterprise, the characteristics of the industry and its development prospects. For example, Tongtai Pharmacy operates very well, with a lot of passengers every day. Its advantages are good geographical location, long history and good reputation.
2. Ability training. Have certain bargaining power, exercise my oral English, learn to communicate with others, consolidate what I have learned, improve my hands-on ability, cultivate my problem-solving ability, be good at developing my own thinking, and use and maintain some common equipment.
3. Understanding of drugs. Familiar with the placement of drugs, understand the common names, trade names, prices, pharmacological effects, functional indications, indications, usage and dosage, contraindications and so on of some commonly used drugs. It is very important to be able to mix drugs accurately according to the symptoms of customers.
4. Understanding of common diseases. Cold and fever, tracheobronchitis, gastritis, gastric ulcer, constipation and diarrhea, insect bite, rhinitis, pharyngitis, hemorrhoids, arthritis, rheumatism, lumbago and leg pain, etc. These are common diseases, and people often come to pharmacies to buy related drugs. Therefore, for these diseases, related commonly used drugs should also be understood, and similar drugs should be pushed and why, which should be kept in mind.
When I first came to work, I enjoyed the process of counting and putting on shelves every time I came, so that I could quickly get familiar with the placement of medicines and find medicines for myself. Later, after I got used to this kind of work, I liked the sales process. When patients take medicine, I enthusiastically accept inquiries to understand their symptoms, and at the same time explain the efficacy, purpose, usage and dosage, precautions and side effects of the medicine to patients in detail, so that patients can use it with confidence. In the process of dispensing, the dosage should not be changed at will according to personal opinions, and the patient's medication and physical safety should be ensured. I think it is also a spiritual gain and satisfaction to watch them trust themselves and buy the medicine they recommend.
V. Internship Experience and Harvest
Through internship, I can skillfully use and understand some equipment in the warehouse. I can also accurately know the location of drugs, and I can fill them myself when customers need them. I also know the performance of drugs, the difference between adverse reactions and similar drugs. More importantly, I can speak very well now and I have good communication skills. I can deal with some emergencies, and I can also give some ideas and make some plans during the sales process to contribute to the performance of pharmacies.
In addition, I also found some problems. Some common drugs need prescriptions, but patients buy them without prescriptions, and the drugs are sold as usual, and then the store staff fills in the prescriptions afterwards. I have always felt that this kind of behavior is extremely irresponsible. Selling this medicine may not be a problem, but everything is just in case. After all, medicine is related to people, so we shouldn't take the risk.
Secondly, every once in a while, pharmacies need to check whether the drugs have expired and make records. In this process, if they find that the medicine has expired, they should clean it up instead of putting it on the shelves for further sale. And customers generally have their own commonly used drugs. Once this drug can't relieve symptoms, they will switch to other brands of drugs, such as drugs that often appear in advertisements: Gankang, Baijiahei and so on. But these drugs may not really be symptomatic. At this time, we should recommend the appropriate drugs to customers, rather than letting them go. In the final analysis, the doctor's advice is very important. Drug sales is a comprehensive industry. In addition to good professional knowledge, you also need to have high-quality service attitude and drug sales skills. This shows that we need to have good professional quality, which is related to the safety of patients' medication. So everyone should be patient, serious and attentive.
Then, we will talk about health consultation service. Many people still trust doctors when buying medicines, but there is no need to go to the hospital for some minor illnesses. At this time, some people like to ask the staff of the pharmacy, while others prefer to ask some professionals, which also proves the importance of Yamatonokusushi, a sitting doctor in the pharmacy. It is a major feature of some pharmacies that licensed pharmacists and sitting doctors provide health guidance. When people buy drugs or health care products, they want professional guidance to reassure themselves. Therefore, whether pharmacists provide health guidance in pharmacies is also a major factor affecting people's choice of pharmacies. This is closely related to the volume of transactions that everyone cares about.
Abstract of intransitive verbs
I have always felt that it is not necessary for schools to let students practice, and now I feel that internship is really significant. It's not as simple as imagined, or it's just a gesture. This is a good way for students to combine knowledge with practice, so as to improve and exercise our own practical skills.
In the unit, there will be no teachers to help you solve your difficulties, and no classmates will talk about everything with you. It is no longer a rigid book, but a real knife to face customers, colleagues and leaders. Everything is not simple. We can only handle and solve problems through our own exploration, and we can only rely on ourselves. Therefore, we can only take all kinds of experiences as tests, then try to overcome them and finally conquer them. Isn't this process more valuable? It is the most important thing to feel the ups and downs.
Through practice, on the one hand, I have exercised my ability and grown up in practice; On the other hand, I have also made my own contribution to the society; More importantly, I made many friends and realized that life is not easy.
Although during my internship, I also showed some problems, such as lack of experience, immature problem handling, insufficient combination of book knowledge and practice, etc., I believe I will continue to enrich and encourage myself to master more knowledge, continue to practice in depth to test my knowledge and exercise my ability, and lay a solid foundation for better serving the society in the future.
The internship is not over yet, and its great influence on me will continue. It enables us to go out of the campus, out of the classroom, into the society, onto the road of combining with practice, into the big classroom of society, see the world in practice, display our talents, increase our talents, hone our will and test ourselves. Although the internship was hard, it paved the way for my later life. I know everything is not easy. I finally understand that there is always hope in boredom and sweetness in bitterness.
I hope everyone can cherish the internship for half a year before leaving school as I do. I think if you do it seriously, you will certainly gain a lot. I also hope that when I graduate next year, I can have a clear conscience about this internship!
Tisso
It is a great honor for all the students of our xxx pharmaceutical chain management to come to xx pharmaceutical chain management Co., Ltd. in 20xx, and to be interns of the company. Looking back on the two-week internship, with the support and help of the manager and the master of Chinese medicine, we strictly demanded ourselves and completed our work well according to the manager's requirements. Thanks to the store manager and all the masters of TCM Chain Management Co., Ltd. for giving us one. Through this period of work and study, I understand the importance of integrating theory with practice. At the same time, I learned about the general departments of chain pharmacies, including purchasing department, loss prevention department, operation department, administration department, finance department, information service department and personnel department. The operation part is a chain store, which is mainly composed of store managers, salespeople, cashiers and tally clerks. The two-week internship report is summarized as follows:
First, the arrangement of internship time and number of people
First of all, without disturbing the normal operation, the headquarters divided all our 36 students into 13 stores to study and work, and the internship time ranged from xx-x to xx-xx. At the same time, the working system of two shifts is adopted, which not only keeps the reasonable distribution of time, but also allows us to adapt to the working environment slowly, and at the same time allows us to have better time and energy to study and discuss.
Second, understanding and learning in the internship stage.
In the first few days of work. I adapted to the working environment here as soon as possible and gradually integrated into this group. Under the care of the store manager, I really understand the requirements and tasks of various work systems in the store, understand the tasks and responsibilities of each staff member and their workflow, constantly improve my professional knowledge and level, and enrich my experience. During this period, I mainly learned about drugs, their classification, uses and taking methods. Although there are many kinds of drugs, they are all placed by category, including injections, capsules, tablets, dropping pills and so on. And then according to antibiotics, cardiovascular, respiratory system, digestive system, external use, over-the-counter drugs, family planning, medical devices, and others.
Of course, taking medicine is the simplest and most important technology. When taking medicine, people of different ages, sexes and degrees take medicine differently, especially children and pregnant women should be especially careful when taking medicine. Secondly, when taking medicine, you should politely accept the patient's consultation, understand the patient's physical condition, and explain the nature, function, use and usage of the medicine and matters needing attention to the patient in detail, and also respect the patient's subjective opinions. Different drugs have different locations and environments. But some drugs are different. For example, some drugs can only be kept fresh at a certain temperature, and such drugs must be kept in a refrigerator with adjusted temperature and humidity. And volatile drugs can't be put together with other drugs. Most importantly, high-margin and high-profit drugs must be placed in the golden position on the shelf. Finally, drugs must be kept clean every day. It makes us exercise patience, realize that we should be serious, responsible and careful in doing any work, handle every business well, and understand the importance of the relationship between each profession and pharmacy in the pharmacy.
Third, strengthen their own learning and improve their professional knowledge and understanding.
Through these two weeks of study, we not only learned a lot of knowledge that is not available in books, but also enriched our experience and accumulated experience. But let us realize that our knowledge, ability and experience are still lacking, so don't fall in love at work. We should be more devoted and study hard. The knowledge in books is far from enough. Only by combining theory with practice can we better understand knowledge, bring it into reality and serve the public. Moreover, in the process of internship, we are also a member of the work, and we must abide by the rules and regulations of the pharmacy, unlike in school. Do things in the store with doubts, do whatever you want, and it is important to keep a learning and serious attitude. At the same time, work requires not only skilled professional knowledge and skills, but also noble professional quality and professional ethics. Finally, I understand that chain pharmacies are different from hospital pharmacies. Pharmacists in hospital pharmacies only need pharmacists to prescribe drugs, while most customers of our chain pharmacies are non-professionals who know little about drugs. Therefore, when taking medicine and taking medicine, be careful and be responsible for every customer.
Fourth, the existing problems
Because each of us has different positions and job responsibilities, there will be some problems during the internship. First of all, salespeople are talking to people, not doing things. His job is mainly to receive customers. He should keep calm and polite when receiving customers. When you meet something you don't understand, you can't be careless. Sometimes some customers will speak non-Mandarin with a little accent when they buy medicine. You must be careful not to miss it in case you make a mistake. Followed by tally clerk, to distinguish the pharmacological effects and properties of different drugs. Grasp the classification of drugs, write down expired and damaged drugs, and report to the relevant person in charge. And pay attention to the hygiene of the channel, clean it up in time when it is dirty, and keep the pharmacy clean. At the same time, everyone must concentrate, be careful of stealing and pay attention to deliberate people.
Verb (abbreviation of verb) suggestion
Through these two weeks' internship and work, we have a general understanding of some rules and regulations of xx-x Pharmaceutical Chain Store Co., Ltd., and have mastered some relevant knowledge in practice, so that we can better remember and apply theoretical knowledge. But we need to make some suggestions:
1. Set up security guards in some large pharmacies to prevent drugs from being stolen.
2, in the discovery of drug damage, to timely replacement and supplement.
3. Always keep drugs clean and hygienic.
4. Leaders should always communicate with shop assistants to understand their ideas.