Hello.
Based on the description of your problem, please check the test in accordance with the following methods:
One: If the printer and the computer connected to the data cable is a USB cable.
First of all, LQ-660K this printer itself is no USB interface, you may be using an adapter cable,
Adapter cable is a non-normal connection, the use of USB converter cable can not guarantee that it can be normal,
Suggest replacing the standard parallel port cable within 1.8 meters.
Please make sure that the "Out of Paper" and "Pause" indicators are not on or flashing during normal power-up, and if they are on or flashing, please refer to the supplied Operator's Manual for troubleshooting. You can download the Operator's Manual from Epson's website: /apps/tech_support/guidedrive.aspx
If the printer's LEDs are in normal condition, please follow these instructions:
(1) Right-click on the "Computer" - &...
(2) On the computer, open the "Control Panel" -> "Printers and Faxes" or "Devices and Printers", see if there is a printer icon. icon, if not, please install the driver correctly: (driver installation method below for you)
(3) with the right mouse button click on the icon of the printer to select "Printer Properties", click on the "Print Test Page", if you can print the test page, it means that the driver has been correctly installed. test page, it means that the driver has been correctly installed, please set the printer's icon as the default printer; if you can not print the test page, please clear all the print jobs (right mouse button click on the printer icon to select "Cancel All Documents"), and then all the printer-related icons (including copies) to delete, and re-plug the printer end and the computer end of the USB port. Plug in the printer end and the computer end of the USB port, under normal circumstances, the computer will prompt the "discovery of new hardware" and regenerate the icon of the printer, the icon will be set as the default printer can be.
Description:
l If the new printer icon does not appear, please re-plug the USB port on the computer side or replace the USB port on the computer to test.
lIf you are using a desktop computer, please plug the USB cable into the USB port on the back of the computer's main unit.
(4) If a new printer icon does not appear, right-click on "Computer", select "Management" → "Device Manager", view the "Other Devices". "Other devices" under the yellow exclamation point or question mark device. If so, right-click on the device and select "Uninstall", and then re-plug the USB port.
(5) If there is still no prompt "new hardware found", please disconnect all USB printers connected to the computer, check the "Device Manager"-> "Universal Serial Bus Controller" in the "device manager". "Whether there is still" USBprinting support "if so, please right-click on the mouse and select" uninstall ", and then re-insert the USB cable.
(6) If there is still no "New Hardware Found", or no "USBprinting support", we suggest you to replace the standard parallel port cable within 1.8 meters, or change the computer to test. If the problem still can not be solved, please contact the Epson authorized service center for further testing of the printer. You can visit the following URL to view the nearest service center:
/apps/tech_support/InstitutesSearchNew.aspx
Two: If the cable connecting the printer to the computer is wide-ported.
Please make sure that the "Out of Paper" and "Pause" indicators are not on or flashing when the printer is turned on normally. If they are on or flashing, please refer to the supplied Operator's Manual for troubleshooting. You can download the Operator's Manual from Epson's website: /apps/tech_support/guidedrive.aspx
If the printer's LEDs are in normal condition, please follow these instructions:
1. gt; "Management" - & gt; "Services and Applications", double-click the "Services", "Print Spooler" set to "on" status.
2. Open "Control Panel" -> "Printers and Faxes" or "Devices and Printers" on your computer to see if there is an icon for your printer. If not, please install the printer driver correctly.
3. If there is a printer icon, please move the mouse to the icon, make sure the printer's status is "ready", the document is "0"; right-click the printer icon and select "Printer Properties" - & gt; "Port", to ensure that the currently selected port is "LPT1". Then select "General" - & gt; "Print Test Page", if you can print a normal test page, it means that the driver has been correctly installed, please set this icon as the "default printer"!
4. After sending the command to print the test page, if soon prompted "the document could not be printed":
(1) If you have installed a PCI parallel card, please change the port of the printer driver to "LPT3".
(2) If you are using a parallel port cable connection, please right-click on "Computer", select "Management" → "Device Manager", check the "Ports (COM and LPT)". If you are using a parallel port cable, please right click on "Computer" and select "Management" → "Device Manager" to see if there is "LPT1" in "Ports (COM and LPT)", if there is not, it means that the operating system does not correctly recognize the parallel port, and it is recommended that you change to another computer to test it.
5. If you send a command to print a test page, wait a few minutes and then prompt "The document could not be printed". Please make sure that the printer is directly connected to the computer, and turn off the printer, antivirus software, and firewall. Then refer to the following method to install the operating system built-in generic driver: (driver installation method provided below). After the installation is complete, please try to print a test page, if you can not print, it is recommended to replace the length of 2 meters within the parallel port cable or USB cable test. If the problem still cannot be solved, please contact Epson authorized service center for further testing of the printer. You can visit the following URL to view the nearest service center:
/apps/tech_support/InstitutesSearchNew.aspx
The driver installation method is as follows:
If you are using a computer with WindowsXP:
You can install it in the following way Windows system built-in LQ-1600K universal driver:
Open "Control Panel" - "Printers and Faxes" - "Add Printer ") - port selection USB00X (X represents the number, usually choose the port with the largest number, if you can not print and then try other USB ports in turn) or LPT1 "- Next" - the manufacturer to select" EPSON "- Model selection" LQ-1600K "-" Next "and then follow the screen prompts to complete the operation.
Tips: If the installation process prompts the lack of a certain file, resulting in the driver can not be installed properly, it means that you are using the Windows operating system is incomplete, we recommend that you replace the other computer to test or reinstall the operating system
If you are using a computer with a Windows 7 system:
You can install the Windows 7 system The built-in LQ Series 1(136) Universal Driver, please refer to the following linked document for detailed solution:
/apps/tech_support/faq/QA-content.aspx?ColumnId=130&ArticleId=9857&pg=& view=&columnid2=130
Tip: If a file is missing during the installation process and the driver cannot be installed correctly, the Windows operating system you are using is incomplete, so we recommend that you change to another computer to test or reinstall the operating system.
Or you can download and install a LQ-790K driver, the driver is universal, XP system and WIN7 system can be used. After the driver is installed, you need to right click on the icon of the printer - - Properties (WIN7 computer is the printer properties) - - Device Settings, there is a "Packing Mode" needs to be changed to off.
The following is the driver link for LQ-790K
LQ-790K Windows 2000/XP/ Vista/ 7 32-bit Driver
/apps/tech_support/GuideDriveContent.aspx?ColumnId=1797& amp;ArticleId=1244™ amp; ArticleId=12449
LQ-790K 64-bit Driver for Windows XP/Vista/ 7
/apps/tech_support/GuideDriveContent.aspx?ColumnId=1797& ArticleId=12451
If you are using Windows 8:
You can refer to the following method to install the universal driver Epson ESC/P V4 Class Driver: Please connect the printer to the computer and turn on the power of the printer. Select "Control Panel" - "Devices and Printers" - "Add Printer" on the "Settings" screen of your computer. "If the system does not automatically search for printers, select "The printer I need is not in the list" - Select "Add a local printer or network printer through manual settings". -Port selection USB00X (X represents the number, usually choose the port with the largest number, if you can not print and then try other USB ports in turn) or LPT1 - "Next" -Manufacturer "EPSON "; printer Epson ESC/P V4 Class Driver" - "Next", and then follow the screen prompts to complete the installation can be.
Tips: If the installation process prompted by the lack of a file, which led to the driver can not be installed properly, you are using the Windows operating system is incomplete, we recommend that you replace the other computer test or reinstall the operating system.
Or you can download and install a driver for LQ-790K, the driver is universal. After installing the driver, you need to find the control panel - devices and printers, right click on the printer icon - printer properties - device settings, there is a "packaged mode" needs to be changed to off.
LQ-790K Windows 8 64-bit Driver and Status Monitor 3
/apps/tech_support/GuideDriveContent.aspx?ColumnId=1797&ArticleId= 32650
LQ-790K Windows 8 64-bit Driver and Status Monitor (Status Monitor 3)
/apps/tech_support/GuideDriveContent.aspx?ColumnId=1797& ArticleId=32650
If the above program still can't solve your problem,
Please log on to Epson's official website's "Online Engineer": http://219.232.55.146/portal/epson,
Real-time
Please visit the "Online Engineer" on Epson's website: ,
Real-time communication with Epson engineers online,
so that the problem can be solved timely. (Epson's "Online Engineer" service time: Monday to Friday 9:00-18:00)