Return and exchange process:
Return delivery fee algorithm:
After receiving the self-operated and distributed goods from Suning, we will charge free parts fees for the goods returned due to the quality of the goods or Suning.cn. If the goods are returned due to customer's reasons (wrong purchase, no reason to return the goods), the collection fee will be charged, which will be deducted from the refund. For small goods, 8 yuan/piece, and large goods, 30 yuan/piece (goods that are self-operated by Suning and shipped by manufacturers, the collection fee will be subject to the manufacturer's charging standard);
The original delivery method of the order is not home delivery. Please send the goods that need to be returned to our nearest store or send them back (please click online customer service for detailed mailing address). Our company will return the goods for you as soon as possible after receiving them. For details, please refer to the Description of Delivery Fee for Self-operated Return in Suning.cn;
For the goods sold by the third-party seller, please contact the third party to negotiate the freight bearing method when returning the goods.
References:
Suning.cn Return and Exchange Process