First, the overall plan
In order to improve the property management services in the xxx district, to enhance the level of property management of the enterprise, and to create a comfortable living environment for the owners, the development of this program.
Second, the service guidelines
(a) the standard service time
Monday to Sunday 8:00 a.m. ~ 18:00 p.m.
(b) service center phone
Property Management Department customer service center has a 24-hour on-duty service commissioner, in order to facilitate the majority of property owners services. The service phone numbers are as follows.
1. Standard service time phone: ×××××××.
2. Non-standard service hours: ×××××××.
Third, the content of the service
(a) move-in procedures
1. Owner of the host community owners of the "Notice of Occupancy", "Contract of Purchase" to the service center for move-in procedures.
(1) Fill in the "Occupancy Registration Form" according to the specified requirements.
(2) Pay the relevant payments as required.
(3) With the service center staff *** with the pre-occupancy building, equipment, facilities inspection procedures.
(4) Hand over the property and receive the keys.
2. Owners should ensure that in the moving process to obey the jurisdiction of the property management staff of the command, in accordance with the designated path in and out of the move into the territory, and pay attention to comply with the community's public **** order.
(B) housing maintenance management
1. Once a year on the housing *** with parts and *** with the facilities and equipment for safety census, according to the census to develop maintenance and management plan, reported to the commissioning party and the organization and implementation.
2. Daily management and maintenance of housing *** with parts of the maintenance, to ensure that the use of housing function and safety, to prevent the occurrence of accidents, maintenance records and maintenance records.
3. According to the actual service life of the house, timely inspection of housing *** with the use of parts of the condition, the need for maintenance, belonging to the scope of minor repairs, timely organization of repair; belonging to the scope of the large, medium repair or the need to update the reconstruction of the owners' general meeting or the owners' committee to put forward a report and recommendations, in accordance with the relevant provisions of the process.
4. Daily inspection of a cell housing unit doors, stairways and other *** with parts of the doors, windows, glass, etc., make a good record of inspection, and timely maintenance.
5. Keep the public **** area glass, door and window fittings intact, open and close normally, the need for repair within two working days; lighting facilities general failure (damaged lamp base, bulbs, switches, etc.), within two days to arrange for the repair is completed, and other failures within five working days to complete, to maintain 90% of the building lighting fixtures can be used normally; walls, roof stucco layer found to be flaking or stained, should be Every month to focus on arranging a repair, decontamination; walking ladder, building bulk water and other facilities, to maintain the basic integrity and use of the function, the need for repair, every month to focus on a repair and maintenance.
6. In accordance with relevant government regulations, an annual housing lightning detection, in line with the lightning norms.
7. Violation of the planning of private construction and unauthorized changes in the use of housing should be informed in a timely manner to discourage, and promptly report to the relevant government departments.
8. The main entrance and exit of the district with a plot plan, the main intersection with road signs. Keep the community groups, buildings and units (doors), household signs clear.
(C) public **** facilities maintenance management
1. **** with facilities and equipment for daily management and maintenance (except by law should be the responsibility of the professional sector), **** with facilities and equipment can be normal operation and use, to prevent the occurrence of security incidents.
2. Establishment of *** with facilities and equipment inventory files (or equipment ledger), facilities and equipment. Operation, inspection, repair, maintenance records.
3. There are facilities and equipment operating procedures and maintenance specifications, according to operating procedures and maintenance specifications.
4. *** with the facilities and equipment for regular organizational inspections, inspection records, the need for maintenance belongs to the scope of minor repairs, timely organization of repair; belongs to the scope of large and medium repair or the need to update the reconstruction, to the owners' association or owners' committee to put forward a report and recommendations, in accordance with the relevant provisions of the process.
5. Special facilities and equipment and measuring instruments, instruments, in accordance with relevant government regulations, regular testing and calibration, in line with relevant norms.
6. Equipment room to keep neat and clean, safety facilities in line with the norms, no rodent pests, no running, bubbling, dripping, leaking phenomenon, no accumulation of debris; equipment and facilities nameplates, logo norms, uniformity, integrity; operating procedures, maintenance norms, management system in a conspicuous position to make the logo; all types of pipelines have classification marking and flow identification; various types of record books, registers (operation, maintenance, repair, maintenance, handover, etc.) Complete, complete records; monitoring records can be saved for 15 days, and can be played back normally.
7. Transformers in the district, high-rise roofs, fitness facilities with potential safety hazards, garage height limit, speed limit on the roads in the area, gas regulator station (box), the water system along the coast and other parts of the parts of the hazardous to personal safety to set up a clear warning signs and precautions; the possibility of a variety of unexpected equipment failures have an emergency program.
8. public **** area of rainwater, sewage pipes every year, dredging; rainwater, sewage wells every six months to check, emptying; rainwater, sewage pipes and wells should be blocked in time to dredge; septic tanks at least once a year emptying, quarterly inspections, to prevent overflow.
9. The establishment of equipment and facilities inspection system, a person patrol, power distribution room, sewage pumps and other daily patrol at least twice a day, there are inspection records. Boiler room, heat station, air conditioning plant room, high-voltage distribution room, central control room, etc. There are people on duty 24 hours a day, the duty personnel work no more than eight hours per shift.
10. Daily inspection of the park pavement, landscape, sketches, fences (guardrails), manholes, fitness facilities, children's recreational facilities, lighting facilities, access control, perimeter alarm monitoring system. Facilities and equipment can be used normally, no security risks.
11. The establishment of daily consumption of materials, spare parts warehouse, to ensure the timeliness of daily maintenance. Warehouse has a perfect management system, specialized management, classification of goods yard.
12. The use of water system, to ensure that the water quality to meet the national water quality standards.
13. Ensure that the manned elevator 24 hours a day and night normal operation.
14. Firefighting facilities and equipment in good condition, can be activated at any time, the fire channel is open.
15. The community's main roads and parking lot traffic signs are complete.
16. Street lights, building lights intact rate of not less than 95%.
(D) public **** order management
1. Cell entrances and exits 24-hour duty, enter the building foyer card.
2. The implementation of closed management, entrances and exits have a person on duty 24 hours a day, the visitors in and out of the registration management, to prevent vendors from entering the district. There are obvious signs that may jeopardize personal safety.
3. Park and building inspections. Park patrol during the day three times, four times at night, the building patrol twice a day, night two people need to patrol at the same time. Inspections have plans, inspection roadmap, inspection project content, requirements and records.
4. Door and patrol service personnel, the image of a proper, neat and clean dress, standardized demeanor, polite language, continuous duty time of no more than four hours; door service facilities are intact, marked conspicuously; there are service operation rules.
5. Surveillance and control center to set up a person on duty 24 hours a day, responsible for community monitoring duty, dealing with all kinds of alarms and abnormal information, each person can not work more than eight hours per shift. Surveillance and control center of all kinds of systems in a conspicuous position to do identification.
6. There are motor vehicles and non-motorized driving direction, speed limit signs, traffic signs should be standardized, clear, in and out of the community to guide the vehicle, vehicle traffic, parking in an orderly manner.
7. Emergencies occur in a timely manner to report to the relevant government departments, and set up a person to protect the scene, with public security and other departments to deal with.
8. Fire, security, public **** health and other emergencies to develop contingency plans, the incident reported to the owners' committee and the relevant departments in a timely manner, and to assist in taking appropriate measures.
9. Throwing objects falling from a height in the district, typhoons, fire and other public **** safety hazards to do in a timely manner to publicize, warning precautions, *** with the work of safety precautions.
10. The monitoring center according to the responsibility of close monitoring, found that the problem immediately issued an early warning report, timely processing. Daily camera download backup provisions retained for one week.
(E) cleaning services
1. In each floor and the entrance to the foyer to set up garbage cans, shell boxes, cleaned twice a day, set delivery. The concentrated garbage is sent out as soon as possible, not less than twice a day, so that the daily production of household garbage.
2. District roads, plazas, parking lots and other daily cleaning twice a day; foyers, elevator halls, hallways daily cleaning once a week, mopping once a week; elevator doors, floors, and perimeter daily cleaning and wiping once a day; pedestrian staircases and handrails weekly cleaning, wiping twice a week; *** with parts of the door, windows, stainless steel handrails, user mailboxes, such as weekly wiping once a week; public parts of the lighting cover, fire hose box, Fire extinguishers wipe once a month; community-wide green belts (and appendages) cleaned once a day; recreation area pavilions, tables and benches, wooden railings wiped once a half; street lamps wiped once a month.
3. District public **** rain, sewage pipe dredging once a year; rain, sewage wells once a month, and depending on the inspection situation in a timely manner; septic tank inspection once every two months, once a year, find abnormalities in a timely manner.
4. Secondary water supply tanks are cleaned once every six months according to regulations, regular inspections, regular laboratory tests, water quality in line with health requirements.
5. According to the actual situation of regular disinfection and pest control.
(F) green maintenance management
1. Hire professionals to implement green maintenance management.
2. Regular pruning and maintenance of lawns, flowers, hedges and trees.
3. Regular inspection of the pool, weekly salvage of floating objects and sediments, every six months to remove sludge from the bottom of the pool, a water change.
4. Regular removal of green weeds, debris.
5. Timely organization of watering, fertilization and loosening of soil, good flood prevention, frost prevention.
6. Spray drugs at the right time to prevent pests and diseases.
Fourth, the service assessment
1. Regular assessment
service center customer supervisor according to the owners reflect the development of a regular inspection plan, together with the maintenance staff, order management personnel and environmental hygiene personnel every month, x day regular service inspection in the district, in order to assess the effectiveness of the service.
2. Temporary inspection
General Manager or other senior leaders believe that it is necessary to carry out service inspections, service centers can be specifically organized by the implementation of other departments *** with the participation of the community property services for temporary inspections to assess the effectiveness of its services.