Light like an arrow, years and months, a period of work has ended, review this period of time since the work, the harvest is quite fruitful, the development of a work summary. Good work summary have some characteristics? The following is I help you organize the 10086 customer service work summary (selected 5), welcome to learn and reference, I hope to help you.
10086 customer service work summary 1Time flies, in the twinkling of an eye 20xx is about to pass, review in the past year, there have been happy, there has been pain, there has been pressure, there has been passion. Under pressure, full of passion, get rid of the baggage, we walked all the way, happy life, hard work, actively strive for each project, rapid response to each failure, for the company to strive for each point of profit, to 100% satisfaction in return for customers, return to the company. Now the whole year's work to do a simple summary, mainly divided into the following parts.
First, the daily work Summary
1, 1-3 months:
(1) aa meeting security, AC equipment replacement: early January XX mobile 20xx year work conference held in aacc famous hotel, I participated in the whole cc famous hotel. I participated in the whole process of construction of WLAN in aacc Mingdu Hotel, optimization and successful completion of the conference protection work, fully recognized and praised by aa mobile. With the development of our WLAN business, our original provision of WLAN equipment can not fully meet the needs of the existing network, in order to ensure that the user to use the effect of improving the operator's recognition of our equipment, so in January we have the province's existing network AC equipment replacement with the completion of the Zhoukou, Nanyang, Pingdingshan, Zhengzhou and other municipalities, such as the replacement of AC equipment work.
(2) Zhengzhou Songshan Hotel WLAN base station pilot, the city AC restart troubleshooting: February after the Spring Festival to complete the Zhengzhou Songshan Hotel WLAN base station pilot work. Cooperate with the Pingdingshan, Zhoukou, Nanyang, Shangqiu, Zhengzhou AC automatic restart troubleshooting, Zhoukou WLAN four opening security, site opening.
(3) AC troubleshooting, group FOA tracking and testing: in March, respectively, Shangqiu, Zhoukou, slow network troubleshooting and processing, Pingdingshan, Zhengzhou, the fourth phase of the opening of WLAN sites to cooperate. In the second half of the year, the company tracked and cooperated with engineers from the headquarters to complete the FOA testing of mobile AC41 group on Zhoukou Construction Road. Participated in the weekly meeting of WLAN Phase IV project progress of the provincial company and reported related project progress and equipment quality issues. Cooperate with the handling of the province's WLAN daily site opening, fault analysis and processing.
2, April-June:
(1) AC equipment 4205 version upgrade, fault handling in various cities: In early April, with the Group FOA version of our equipment test passed successfully, in order to solve the problem of the current network as soon as possible. Therefore, in April, Zhoukou, Pingdingshan, Nanyang, Zhengzhou, respectively, AC patch loading upgrade test, another with Zhoukou, Pingdingshan, AC automatic restart fault handling, and daily WLAN site opening maintenance.
(2) 11n equipment performance testing, Xinyang WLAN base station pilot: With the large-scale promotion and application of the company's 11n equipment, the company's 11nAP-related performance testing in May, and submit the relevant test report to the design institute, so that customers have a further understanding of our equipment. Participate in Xinyang Mobile Jinniu Mountain WLAN base station pilot, open the test to submit the relevant test report recognized by Xinyang Mobile, for the June Xinyang Mobile WLAN base station bidding to do the relevant preparatory work. Cooperate with the handling of the province's WLAN daily site opening, fault analysis and processing.
(3) WLAN base station exchanges pilot, work with Unicom: In June with the company's WLAN base station vigorously promote, were completed in Sanmenxia, Luoyang, Xinyang, Pingdingshan, Zhengzhou and other cities WLAN base station technical exchanges, installation and opening of the test, and submit the relevant test reports to the various municipal branches, so that the municipal branches of our WLAN base station has a deep understanding of the further promotion of the market to do the preparatory work. Further market promotion to do a good job of preparation. Another with the completion of the Zhoukou WLAN site combing, Zhumadian Unicom AC opening, with the department to complete the company's offices WLAN basic knowledge, WLAN base station related technical training, with the handling of the province's WLAN daily site opening, fault analysis and processing.
3, July-September:
(1) WLAN base station exchange and promotion and pilot work and Unicom work with: July were on the Pingdingshan Ruzhou mobile, Jiyuan mobile, Puyang mobile, Xuchang mobile WLAN base station equipment exchange and promotion, complete the Ruzhou mobile family home WLAN base station survey, installation, opening, testing work, and recognized by the cities mobile. Recognized by the cities mobile, with Jiyuan Unicom, Jiaozuo Unicom WLAN site for business opening.
(2) AC equipment 4220 version upgrade, XX Mobile WLAN intermediate training, Xinyang WLAN base station bidding: in August, respectively, Pingdingshan, Zhoukou, Anyang existing network AC version upgrade, in order to solve the problem of the existing network 11nAP access to ease the pressure of the existing network engineering construction. in mid-August, accompanied by the XX Mobile to the headquarters of the intermediate training to deepen the customer's knowledge and acceptance of the equipment of the Division. deepen the customer's recognition of our equipment. In the second half of August, we participated in the bidding of WLAN base station in Xinyang, and finally won the bidding of Xinyang Mobile outdoor station project, and obtained 10 WLAN outdoor projects in Xinyang, with 30 sets of equipments.
(3) AC equipment 4220 version upgrade, Hebi WLAN base station AC promotion pilot: in September, respectively, aa, Shangqiu, Zhengzhou existing network AC new version upgrade, in order to solve the problem of the existing network 11nAP access to alleviate the pressure of the existing network engineering construction. Hebi WLAN base station exchange and promotion, and pilot test of Hebi Century Square WLAN base station, recognized by Hebi Mobile. We are also working on the daily WLAN site opening and fault analysis in the whole province.
4, September-December:
(1) five NPUAC equipment to open, Pingdingshan AP restart troubleshooting: October with the arrival of our five-phase AC installation, and the demand for municipal WLAN five project, respectively, Zhoukou, Shangqiu, Pingdingshan five-phase AC to open the network, to meet the needs of municipal engineering opening. Another Pingdingshan due to 11nAP restart problem, resulting in customer complaints, so the Pingdingshan Lushan, Jiaxian, Yexian, downtown 12 WLAN sites *** about 150AP upgrade replacement, temporarily solve the Pingdingshan WLAN failure pressure, to ensure that the project is normally opened for acceptance.
(2) Xinxiang Mobile WLAN base station exchange promotion pilot, Zhoukou AC cut fault handling: In early November, at the request of Xinxiang Mobile WLAN base station and Xinxiang Mobile related exchanges, with the Office of the colleagues of the pilot situation of Xinxiang Wujia Zhang dyke WLAN base station tracking and troubleshooting to deal with the slow network speed situation. November should be the demand of Zhoukou Mobile data planning, respectively, Zhoukou 12 AC data planning adjustments, and the data planning of the network speed. In November, the 12 ACs in Zhoukou were adjusted for data planning to meet the current network operation requirements, which was fully recognized by the mobile phone, and the work related to Zhoukou was briefly handed over to Wang Jian of the office.
(3) Xuchang WLAN base station pilot, Puyang AC troubleshooting, AC new version upgrade: In early December, with the Xuchang office WLAN base station equipment to promote the pilot, with the indoor and outdoor coverage of the WLAN base station in Xuchang Yuzhou Yingbin Hotel, and related business testing to ensure normal use of the business, to successfully promote our outdoor WLAN equipment. In addition, we also handled the problem of offline AP of Puyang AC21 on-site, which was recognized by the mobile company. In the second half of the year, we plan to upgrade the 128AC device to a new version to solve the many problems of the existing network equipment.
Second, the completion of the daily work and the promotion of new products
1, 20xx equipment upgrades troubleshooting, day-to-day work to deal with: 20xx the whole year with the replacement of the existing network AC equipment, the new version of the upgrades, the patch loading **** counted 4 times, so that our equipment is now running more stable, more perfect, lower failure rate, to achieve the customer's needs. To make the operation of our equipment network more stable and perfect, with lower failure rate, and to meet the needs of customers. Cooperate with the handling of the province's WLAN daily site opening, fault analysis and processing.
2, enhance the level of technology, organization and training: in the past year, while working and learning to enhance their own technical level, fully do the relevant technical support work, the provincial company and the full affirmation of the city mobile, and with the department to organize and complete 10 companies and offices WLAN-related technical training, so that colleagues in various departments of the company WLAN technology can be improved to enhance the technical strength of the departments WLAN. WLAN technical strength of each department to better serve customers.
3, WLAN base station product exchanges pilot promotion: in the past year with the company's leaders of the WLAN base station products for the province's promotion, organization and participation in Zhoukou, Xinyang, Sanmenxia, Luoyang, Zhengzhou, Pingdingshan, Shangqiu, Jiyuan, Xinxiang, Luohe, Anyang, Puyang and other municipalities in the WLAN base station technology exchanges and the province's promotion of the installation of the WLAN base station*** counted 50 stations. In August, we successfully promoted Xinyang Mobile WLAN base station and participated in the bidding of Xinyang Mobile WLAN base station, so that our company won the bidding for WLAN base station outdoor equipment and obtained the construction scale of Xinyang Mobile WLAN outdoor project of 10 stations***30 sets of equipment, which will make good preparations for the wide-scale use of WLAN base stations across the province in the future. In October, we cooperated with the company's leadership to actively participate in the XX Mobile WLAN six outdoor equipment bidding collection, and finally made our outdoor equipment successfully won the bidding, and successfully obtained the XX Mobile municipalities *** counting 5,300 sets of outdoor equipment of the gratifying order.
4, PLC new product promotion and pilot tracking: With the Division I new products vigorously promote, in order to 20xx more comprehensive promotion of our new products, November-December on the company's PLC products and part of the municipal mobile branch for a simple exchange, and to determine the ordering of the Pingdingshan, Puyang two cities to carry out the corresponding pilot for the next step of the Vigorously promote, and NuMu do a good job of technical support work continuously for the company to develop new markets, enhance the performance of the department to achieve the rate.
Third, their own growth and shortcomings
1, their own growth: in the past year, personal comprehensive ability, communication and coordination with customers, technical level have been greatly improved, learned a lot of new technology, new knowledge.
2, their own shortcomings: to further enhance their overall quality, technical level, correct work attitude, and further strengthen the training of new colleagues. Enhance their grasp of new products, new knowledge, better customer service.
Fourth, the company's suggestions and comments
1, the company's functional departments should be more related to communication, rationalize the work, enhance the level of work, improve efficiency.
2, attention to ordinary employees, the company should learn more about the real ideas of ordinary employees, due to the company's increasing number of personnel, it is recommended that the Ministry of Personnel do a monthly staff survey, to understand the ideas of the staff, the staff put forward a reasonable proposal to be adopted by a reasonable means to stimulate the work of ordinary employees passion.
Fifth, 20xx year Work Plan
1, do their jobs: first of all, do their jobs, with the completion of the daily maintenance of the WLAN equipment, network optimization, training of new employees, to enhance the offices of the WLAN technology level. WLAN technology level.
2, do a good job of promoting new products: secondly, we strive to cooperate with Manager Xu Yang, Ji Xiaopeng in the daily work of WLAN under the premise of doing a good job of promoting the use of new products to enhance the department's performance indicators, and to complete the company's delivery of the various tasks and indicators.
3, to enhance their own technical level, their own comprehensive quality: in the new year, we strive to learn new knowledge, new technologies, to enhance their own technical level and their own comprehensive quality, better for the company's customer service.
4, conclusion: looking back on the passing 20xx, looking forward to 20xx, in the past year's work constantly learned a lot of new ` knowledge, new technologies, but also recognize their own many deficiencies, I believe that in the future work, life, I will make more efforts and company *** with the growth, *** with the progress, unity and cooperation, and continue to transcend themselves, and continue to learn new technologies, enhance their overall capabilities and enhance their customer service. I believe that in the future, I will make more efforts to grow with the company ***, *** with progress, unity and cooperation, constantly transcend myself, and constantly learn new technologies to enhance their comprehensive ability and technical level, I firmly believe that I will do a better job, so that the leaders can rest assured that customers are satisfied.
We come together to work hard, come together to make progress, so that our company stands in the ranks of the industry!
10086 customer service work summary 2Looking back on the work of the year, I am in the support and help of leaders and colleagues, strict requirements for their own, in accordance with the company's superiors under the requirements and tasks, and actively complete their own work, through the study and work over the past year, so that I have made a new breakthrough in the mode of work, technology and experience has been further enhanced, and the way of work also has a greater change. There is also a big change in the way of work. Specifically, there are the following to a few points:
A good work performance
In this year I opened the mobile base station transmission equipment 1XX end of the size of the optimization of the network loop XX, the size of the network cut more than XX times, the work of the whole year, no accidents, and many times by the supervisory company and the mobile company's praise and praise, this year also by the mobile company as an excellent. This year, the mobile company was also recognized as an excellent advanced individual.
Second, with the right attitude
In thought, I insist on self-examination and strive to improve their own personality, no matter what the situation, I have to moral supremacy to ask themselves, and abide by the professional ethics of the basic prerequisite to be able to do the job, no matter where and when I have practiced the creed of strict discipline, and practically abide by it. I have always practiced the creed of strict discipline and abided by it practically at all times and places. In addition, love and dedication is the key to do a good job, love and dedication is to do a good job, to do a little bit of small things well, to a minute of time to grasp, not step by step, not even a thousand miles, not good small things, how to become a big tool, from me to do, from small things to do, from now on to do.
Third, with a good working style and skillful technical skills
In the work and study, I have a solid style, concern for subordinates, unity of comrades, attention to detail, the pursuit of perfection, do not find any excuses, and conscientiously fulfill the duties of the post. As a professional communications technicians in addition to professional knowledge and skills, attentiveness and attention to detail are very important, the details are not even close to the result of the fallacy of a thousand miles, whether you are doing things or people should understand that the details determine success or failure, strive for perfection in order to create a good result.
Four, with a strong ability to work and proactive work consciousness
As I feel that their burden is very heavy, and their own learning, ability or limited `, so always dare not take it lightly, always learning, learning from books, learning from the surrounding leadership, learning from colleagues, so that down to the feeling of their own or have some progress. I feel that I have made some progress. After continuous learning, continuous accumulation, I can comfortably deal with all kinds of problems in the daily work, to ensure the normal work of the post, I can treat the work task with the right attitude, love the work, serious efforts to carry out to the actual work, and actively improve their own qualities, and strive for the work of the initiative, so as to have a strong sense of professionalism, sense of responsibility, and strive to improve the efficiency of the work and quality of work.
V. Good teamwork Spirit
Effective teamwork can improve work efficiency. For this reason, in the work of my not only their own hard work, but also and colleagues to deal with the very good. In addition to learning from each other at work, I often talk to my colleagues in life, to understand their inner thoughts, mutual ideas and solutions. There are some colleagues, because of the work of technical inexperience, not only affects his own work efficiency, but also affects the efficiency of the whole department. However, I took the initiative to teach them, and they explain the various aspects of the work of technical knowledge, so that they have a new knowledge and understanding of the daily work, can be very good to independently complete the various tasks, and constantly improve work efficiency.
10086 customer service work summary 3Time passes, between the fingers, 20xx year has come to an end, from my work to the mobile company also has half a year. In the past six months, the company's leadership and colleagues to my attentive care and guidance, coupled with my own unremitting efforts and serious study, so that I quickly grew into a qualified mobile company employees, and in the work of certain achievements, but there are also many shortcomings. Now I do a simple work in the past six months to summarize the work.
As a college student just out of campus, I am full of enthusiasm for the future work to be engaged in, and eager to do their own contribution to the development of the company, but due to less work experience, but also need to further study in order to carry out the work independently. in August, we reported to the company, by the leadership of the Department of operations and maintenance of the leadership of the Department of marketing internships for half a month, internships are the learning process, through a month of internship, I familiarize myself with the work of the Department of operations and maintenance of the Department of marketing and the Department of marketing. Through one month's internship, I familiarized myself with the operation process of each department of the company, and had a clear concept of my future work responsibilities. After the internship, I was assigned to work in the transmission data center of the Operations and Maintenance Department, where, through the guidance of my colleagues and my own practical operation, I have basically mastered the work skills I need to be able to better complete my work tasks.
My work is primary maintenance, mainly responsible for the maintenance of the second trunk transmission equipment and circuit data organization.
First, the SDH equipment operating environment, state
Including the temperature, humidity, cleanliness, equipment surfaces, racks and wiring racks clean, header cabinet power fuses and alarm equipment fan state inspection and cleaning, but also includes room inspection, DDF, ODF connector visual inspection.
Second, WDW equipment operating environment, state
Equipment operating environment temperature, humidity, cleanliness of the room, the top of the cabinet indicator status, optical monitoring channel and equipment fan status inspection and cleaning, equipment, ODF labels, organizing and updating, equipment room scheduling pigtails, flanges, attenuators, tools, instruments and so on.
Circuit data is mainly the organization and updating of the circuit data of the second trunk and local network. After taking over the work, I organized all the DDF labels of the local network, changed the ones modified with a pen to conform to the specification of DDF labels, and then printed them out and re-sticked them on the DDF shelf. I checked the unknown information of the circuits left over from the past and re-labeled them properly. For example, the 81 circuits of the Telecom, only the transmission side, not the switching side, after careful inspection, I will make up the information, so that the entire local network of the DDF shelf labels are clear and clear, and can meet the following specific requirements: (1) According to the trunk and local network network topology map with the backbone layer / aggregation layer of the circuit open information and the transmission system fiber core information to be consistent with the DDF and ODF. (2) The ODF racks and equipment-side pigtails of the backbone transmission room and the 2 base stations should be placed in accordance with the specification requirements, and the ODF should be clearly and completely marked. Each opening and jumper should ensure that the circuit information is updated, and the accuracy of the circuit information of the DDF rack should reach 98%.
In addition, I also organized a complete set of transmission room Nortel equipment and Huawei equipment wavelength division map, completed the ODF information that had not been labeled before.
While working hard, I also realize that my own knowledge is still insufficient, so I actively learn new knowledge from books and colleagues, and the company has also provided me with many good learning opportunities. In these six months, we received MSTP training and IP routing training organized by the provincial company under the arrangement of the company. In these two trainings, I learned about metro optical network networking technology and STP network management and optimization, and mastered the relevant common protocols on IP network, accumulating more knowledge for my future work, and improving my working ability to a certain extent.
After mastering certain work skills, I assisted my colleagues to open new base stations and worked outside for a week to cooperate with the work related to the construction and expansion of the 11th and 2nd phase of the project.
In November, I took part in the work of cutting power supply of Suizhou Mobile Transmission Engine Room.
In order to better complete the next step of the work, in the existing basis for greater progress, I am determined in the new year, more to the old staff to ask for advice and learning, do a good job of personal work plan, continue to enhance their own knowledge, exercise their own hands-on ability, positive, hard work, so that they can become a dedicated and have a good technical ability of the excellent staff.
10086 customer service work summary 4Time flies, I work in the logistics service 10086 office has been half a year. Recalling the first time I came to the ignorance of the operator's work only a simple shallow cognition XXXX answer the phone, with the deepening of the training, skills increasingly skilled, I found that the seemingly simple process of answering the phone contains communication skills, etiquette, work attitude, responsibility and customer a "thank you", which allows me to change from cognition to deep knowledge of this work. This allows me to work from the cognitive to the deep knowledge of the change.
The job of a telephone operator seems to be a glamorous one, but in fact it is not. I remember the first day of work, observing the senior operator to answer the phone so smooth, fluent answer, courteous, my mind flashed a huge exclamation point XXXX phone original can also be answered this way! I secretly resolved that I must let myself master this skill, the only effort to work in the ease of use, easy to face. I began to learn from the phone service etiquette, scope of service, standardized records, etc., and basically mastered the basic content, try to answer the phone. Psychological tension, the answer stammers is my work at that time, but in their own continuous efforts, in the colleagues continue to encourage, support, my nervousness and fear is less and less, answering the phone more and more skillful, I became more and more confident.
In the face of the ensuing Operator Skills Competition, I was full of confidence, actively familiarizing myself with the campus environment, and seriously preparing for the competition, while at the same time, the beginnings of complacency began to grow. After the written test, practical exercises and other assessments, I clearly found myself from a good operator there is still a small gap, but also to test their own problems XXXX can not flexibly use the basic skills. I once again sink my heart and start practicing from the basis of voice work, and firmly believe that I can achieve excellent results in the next skills competition.
Our department is the window of the logistics for the whole school staff and students, as an operator, his words may become the focus of attention. "Work is no small matter", "save for a rainy day" is my work tips, I believe that through their own efforts will be able to contribute to the department's brand building.
10086 customer service work summary 5August to October, I served in the mobile company 10086 customer service operator. Two months of work, so that I have a certain understanding and awareness of customer service work. Now my feelings and understanding of customer service work as follows:
1, the basic skills required by customer service personnel and quality requirements:
The basic skills required by customer service personnel need to have a good spirit of service, good communication skills, fluent in Mandarin, work seriously and carefully, the need to have a good team spirit and a sense of cooperation, a strong sense of discipline and a good sense of work. The team spirit and sense of cooperation, strong sense of discipline and a good mindset.
2, as a customer service personnel, the need for certain skills and techniques:
(1) learn patience and tolerance. Tolerance and tolerance is the face of unreasonable customer magic, is a virtue, need to tolerate and understand customers. Customers have different personalities, different outlooks on life, worldviews and values, so customer service is based on the customer's own preferences to make him satisfied.
(2) do not easily committed, said to do. Customer service personnel do not easily promise, casually promise customers to do anything, which will cause passive work. But customer service personnel must pay attention to their promises, once promised customers, we must do our best to do. In the mobile company as an operator period, the company stipulated in the receipt of customer complaints after the problem, to be within 48 hours must be made to deal with, which is a reflection of the credibility of the company, but also as a customer service as the basic requirements.
(3) the courage to take responsibility. Customer service personnel need to often assume a variety of responsibilities and mistakes. Problems arise when colleagues often shirk their responsibilities to each other. Customer service is an enterprise's service window, should go to embrace the entire enterprise to the customer to bring all the losses. Therefore, in the customer service department, can not say that this is the responsibility of that department, all the responsibility needs to be resolved through the customer service staff, the need to be brave to take responsibility.
3, as a customer service, the need for certain skills quality:
(1) good language skills. Communicate with customers in the process, fluent in Mandarin, moderate speed of speech, appropriate words, humble and confident.
(2) Rich industry knowledge and experience. Rich industry knowledge and experience is a necessary weapon to solve customer problems. No matter what the industry need to have solid professional knowledge and experience. Not only can communicate with customers, apologize, but also to become an expert in this service, able to explain the problems raised by customers. If the customer service staff can not become a member of the industry, not a professional, some problems may not be solved. As a customer, what they want most is the help of the service personnel. Therefore, customer service personnel should have a very rich industry knowledge and experience.
(3) to learn to think differently, we have to consider their own interests at the same time will be customers think, so that is to maintain customers, retain customers and the most powerful way to meet customer complaints such as thinking differently can balance the work of emotional, to enhance their own quality.
The road ahead is still very long, only down-to-earth people, seriously do things, take the long and make up for the shortcomings, in order to let themselves become mature and experienced, and continue to forge ahead, to win my own share of the glory.