One, in the outpatient hall to set up a guide desk, equipped with a guide, the critical, walk unassisted patients to implement the whole guide.
Second, the outpatient hall to install a touch screen to introduce the basic situation of the hospital, services and charges.
Three, the implementation of hospital leaders on duty weekly, double holiday duty system and outpatient duty director patrol system, timely and effective for patients to solve problems.
Fourth, the outpatient anteroom set up hospital experts and then sitting doctor introduction board, patients can name the registration, all medical staff to implement the license plate on duty, accept the public supervision. Fifth, outpatient clinics, wards are equipped with departmental location map, a variety of instruction signs standardized, obvious and accurate.
Sixth, outpatient halls provide free boiled water and disposable cups, convenient for patients to drink, waiting chairs on each floor, convenient for patients waiting for treatment.
Seven, the Emergency Department to open a green channel, with 120 telephone, ambulance; the implementation of 24-hour emergency care, so that the emergency and critical patients are immediately rescued, can be rescued while the operation of hospital admission, special emergency surgery patients need to enter the operating room within 30 minutes.
Eight, the disabled, pregnant women, active duty military personnel, patients over 70 years of age can be prioritized to arrange for consultation and examination.
Nine, the fee office with change, and for the elderly to provide presbyopia, additional fees, medicine service window to reduce patient waiting time, free of charge to provide patients with plastic bags for medicine.
Ten, for the newly admitted patients to provide hospitalization guide, so that they understand the content of the service, with the medical staff treatment.
Xi, the wards to implement the patient first medication, after the nurse centralized approach to take medication, to reduce the patient back and forth to take the medicine back and forth queuing pain.
Twelve, the nurse to help patients take medication, to do the heavy patients to the mouth, light patients to the hand, the caregiver for the patient to send boiled water to the bedside.
Thirteen, infusion patients are set up infusion card, nurses round every 15 minutes, and have a record, to eliminate the patient to pull out the needle.
Fourteenth, the ward set up a convenient bag, containing needles and thread, letter paper, envelopes, etc., to provide free services for patients.
Fifteen, for the convenience of accompanying patients, each bed set up a companion stool, for special patients in the bathroom set up a toilet chair.
Sixteen, no family accompanied by infusion patients, critically ill patients, more than the meal time of the newly admitted patients, the nurse on duty is responsible for ordering meals, if necessary, to assist in the meal.
Seventeen, in order to reduce the phenomenon of patients queuing back and forth, the hospital to implement drug pricing, charging, picking up a one-stop service, and increase the charging window.
Eighteen, the hospital all medical personnel are uniformly dressed, on duty, civilized language, warm attitude, the clinical departments to implement the patient's choice of doctor system.
Nineteen, clean up and standardize the use of disposable items and equipment, stop the use of some disposable items and equipment to reduce the economic burden on patients.
Twentieth, in order to facilitate the patients to seek medical treatment on public holidays, the hospital on public holidays and holidays outpatient clinic does not rest the normal opening of the clinic.
Twenty-one, the patient meals on time to the ward, the critically ill to the bed, free hot meals for patients.
22, in order to facilitate the patient's certificate of illness stamped, outpatient certificate of illness stamped at the medical desk, inpatient hospitalization is located in the department where the discharge. This saves time and avoids patients running back and forth.
Twenty-three, death certificates fill out, sign, seal a one-stop service, in the hospitalization department for unified.
Twenty-four, in the prescribed time to complete a variety of tests, laboratory emergency examination program. Radiology emergency general plain film report within half an hour, plain report within one hour; CT emergency filming report within half an hour, plain report within two hours; ultrasound report at that time; laboratory three routine examination report within half an hour, biochemical emergency examination report within two hours. Emergency consultation within the hospital is available within 10 minutes.
Twenty-five, laboratory report cards have Chinese notes, indicating the value of normal items.
Twenty-six, inpatient medical examination report card by the medical technology department staff to the appropriate departments, foreign patients write and mail the examination report.
Twenty-seven, before prescribing for patients, at least two or more of the same efficacy of different value of the drugs introduced for patients to choose. Higher cost of large-scale medical equipment must be consulted before the examination of the patient.
Twenty-eight, announced the price of charges, the implementation of inpatient cost list system, increase the transparency of charges, patients have objections to the charges, must be properly resolved within seven days, such as the discovery of overcharging in addition to refunding the patient, overcharging the department imposed a fine of two times.
Twenty-nine, the restructuring of bankruptcy enterprises, special hardship workers to our hospital, hospitalization fees \ all kinds of examination fees, injection fees, treatment fees are preferential 15%.
Thirty, the hospital set up a leading group to correct the wind, set up an office, the implementation of the first-responsibility system, a person responsible for the reception of mass visits, the quality of medical visits to find the Medical Department. To do everything has a reply, everything has a solution.
Thirty-one, the Medical Ethics Management Office quarterly, from time to time on outpatient, inpatient satisfaction assessment survey, take the initiative to accept patient supervision, improve service quality.
Thirty-two, the Department of Nursing each month from time to time to organize the head nurse of each ward inpatient seminars held to seek the views of patients, improve the work of the shortcomings.
33, hospitalized patients in the implementation of the wind monitoring card system, patients from admission to discharge, medical staff throughout the work process, accept the supervision of patients and their families. Patients discharged from the practice of monitoring the card in a timely manner into the suggestion box. Thirty-four, the hospital in the outpatient clinic, inpatient department of the conspicuous place to set up a suggestion box, publish the report phone, increase medical transparency, all medical behavior under the supervision of the masses. Thirty-five, in order to strengthen health education, each ward set up health education bulletin boards, combined with ward and seasonal morbidity characteristics, disease prevention and control publicity.
Thirty-six, the Defense Department to implement a 24-hour patrol system, timely detection of various damage to the lives and property of patients, for the majority of patients to provide a safe and peaceful medical environment.