Sample essay on property management work summary for the first half of the year (general 5 articles)
Time flies, and a period of work is over. After the accumulation and precipitation of the past period, we already have Great improvements and changes have been made. At this time, how can the most critical work summary be left behind! In order to make it easier and more convenient for you to write a work summary, the following is a sample of the property management work summary for the first half of the year that I compiled for you (generally 5 articles). I hope it will be helpful to everyone.
Summary of the property management work in the first half of the year 1
Main tasks completed:
1. Daily management of cleaning and greening
1. Part 1 In the first half of the year, based on the principles of equal fairness, justice and openness to employees, we strengthen employee communication and communication, cultivate employees' team awareness and collective cohesion, so that employees can devote themselves to work with a sense of ownership and responsibility, and work has changed from passive to proactive, and greatly reduced personnel movement.
2. Employee training work
As an indicator task of daily work (because most of them are new employees, they are novices or have never done cleaning work at all), use the lunch break Once a week, 2 hours of intensive training each time. The training content includes: "Basic Cleaning Skills", "Job Responsibilities", "Operational Safety", original: "Performance and Use of Cleaning Agents", "Use of Machinery and Equipment", etc. , and formulated the "Job Operating Procedures", "Inspection Procedures", "Training Procedures", "Language Behavior Standards" and related work skills for each position based on the actual situation, and at the same time provided continuous guidance and training in daily work. The work lasted throughout the first half of the year. After the assessment, the employees passed 100% in the practical assessment and 95% in the theoretical assessment. In addition, two groups of foremen were trained on grassroots management capabilities to continuously strengthen and improve grassroots management.
3. Strict requirements on the daily appearance, courtesy, attendance discipline, queueing on and off work, uniform work shoes (employees purchase by themselves), etc. for employees in both teams, and apply them to daily work, clean and green employees The overall image and quality of the company have been greatly improved.
4. Daily cleaning work
Strengthen the daily cleaning management of the first phase, especially the surface treatment of the club floor, glass cleaning, carpet cleaning, range hood cleaning and other tasks are completed as planned. , and regularly complete various mobile tasks such as cleaning of various sanitary corners, cleaning of fallen leaves from Tianhu and Fairy Lake, cleaning of sediment at the source of streams, cleaning of fountains, cleaning of sewers and cleaning of mountain roads according to weekly and monthly plans, and at the same time increase efforts to The cleaning of fallen leaves on the periphery and lawns, garbage collection, and sanitation quality have been greatly improved. Garbage collection and transportation are carried out on a daily basis.
5. Tool and material management:
In order to control costs and eliminate material waste, clean and greening materials are managed by dedicated personnel, who strictly receive and issue registration, and use them according to planned usage. Commonly used tools are replaced with new ones, and tools are kept in self-keeping. Anyone who loses will be compensated. Under the condition of ensuring quality, we will use what we can save and use it. At the same time, we will coordinate procurement to check the quality of materials, conduct market research on the unit price of materials, and adopt reliable quality methods. , reasonably priced materials, the consumption of cleaning materials has dropped a lot in terms of quantity and price, truly achieving increased revenue and reduced expenditure. At the same time, do a good job in the use, storage and maintenance of various mechanical equipment to extend the service life of the mechanical equipment.
2. Cleaning and land reclamation work
1. While ensuring daily cleaning work, the second-phase repossession units are cleaned and reclaimed, and they are cleaned after repairs due to water leakage. The opening of the department and model rooms is placed at the top of all work. According to the actual situation, employees are scientifically and reasonably mobilized to make reasonable arrangements for cleaning, land reclamation, floor waxing and green plant decoration. With the joint efforts of all employees, the project was successfully completed. Complete and arrange staff to perform cleaning and maintain good quality, creating a good environment for viewing customers. Excellent results were achieved.
2. At the same time, the department staff worked together to successfully complete a large number of corresponding tasks such as land reclamation, cleaning and maintenance after the villa decoration, decoration and maintenance, cleaning before move-in, plant decoration, etc., and arranged employees to clean and maintain good quality.
3. Paid service work
As the owners of the second phase successively take over the buildings and move in, the needs of the owners are also increasing. While completing the above work, the cleaning team uses the original plan The staff has provided services to many owners, and the paid greening services of the greening team have been well received by most owners. In addition, the borrowing of aluminum ladders, land reclamation transfers, and daily greening maintenance have generated revenue of RMB 1 for the company. (See the table below)
4. Disinfection work
In the first half of 20xx, in order to better increase revenue and reduce expenditure, the four pest control work was taken back from March , scientifically and rationally arrange cleaning staff to complete, this alone can save RMB 100 per month.
In the first half of the year, several experiences summarized from practice are as follows:
1. Go deep into the grassroots level, and on the basis of centering on the interests of the company, pay more attention to the lives of employees and do their jobs well. In the workplace, he is a good boss of employees, with fair, fair, reasonable, and democratic promotion opportunities. In life, he is a friend of employees. He cares about employees, solves their difficulties, and helps employees, so that employees can devote themselves to work with a sense of ownership and give full play to collective cohesion. However, Keep a good grasp of the scale.
2. Carry out in-depth ideological work on employees so that they can engage in work without ideological baggage or emotions.
3. Pay attention to employee business training, long-term training, and uninterrupted training, so that employees can continuously improve their skills at work and give full play to their strengths.
(1) The shortcomings and suggestions in the work mainly include:
1. Cleaning and greening is a logistical work, and the management of the two teams is not unified. Because the work is large and complex, the management Work supervision and inspection are not strong enough. In view of the shortcomings of the above departments, it is also recommended that all departments of the company be asked to comprehensively supervise and criticize the work quality, that is, to promote unified management within the department, but to establish a positive quality mutual supervision mechanism and working atmosphere to improve the company's overall service quality.
2. Not only is there a large turnover of cleaning and greening employees, but also there is a large turnover of employees in various brother departments, which has many negative impacts and has a greater impact on owner services. Original: It has a certain impact on the overall development of the company. It is recommended to introduce relevant rewards to retain hard-working and outstanding employees, and to give potential employees learning and training opportunities.
5. The work plan for the second half of the year is as follows:
1. First of all, since the Ministry of Environment has just been established, there will be a running-in process in the management of cleaning and greening work, and full transparent management will be implemented. Strengthen supervision and inspection efforts, implement job responsibility systems, in-depth standardized management, and conduct fair, fair and reasonable evaluations according to the established evaluation system.
2. Maintain the environment and greening of the community, and continuously improve the management level.
3. Actively carry out paid services for greening and cleaning to improve service levels and economic benefits.
4. Take over the cleaning work of Yicheng and prepare for unit cleaning, greening maintenance and other work before the building is taken over.
5. The management of model houses should be gradually standardized and service levels improved. Summary of the work of the property management company in the first half of the year 2
Time flies, and half a year has passed unknowingly. In the past six months, with the care and help of the company leaders and colleagues, I successfully completed my job and now Make a summary of the work in the first half of the year.
1. Front desk reception
The front desk reception is the service window of the customer service department. Keeping information channels open, supervising regional management, scheduling and coordinating the work of various departments are the main responsibilities of the front desk reception. . The reception staff is the first person to show the company's image. Every word and deed represents the company and is the window to contact the residents of the community.
At work, I strictly follow the company's requirements, wear work clothes, greet visitors with courtesy, answer and transfer calls with a kind attitude, handle daily affairs carefully and carefully, and patiently listen to the problems reported by the owners , problems that need to be solved, answer them carefully and record them in detail, and arrange for door-to-door service as soon as possible. At the end of each month, the call records were summarized. In the first half of the year, *** received 68 incoming calls, 130 outgoing calls, and 2 valid complaints from the owners. We give satisfactory replies to all inquiries and calls from owners; for repair problems from owners, through our timely contact, we actively dispatch workers according to the content of the repair report and strive to solve the problem in the shortest possible time. At the same time, we will conduct door-to-door follow-up visits or telephone follow-up visits in a timely manner based on the completion status of the repair report. Complaints from owners have been reported to relevant departments for coordination and resolution.
Through these ordinary daily tasks, my work level has been significantly improved, which has been well received by the owners and leaders of the community, and has also shaped a new image of our property management personnel.
2. Collection of various fees
In view of the fact that property management is a service industry with high investment, high cost and low return. To ensure that the work continues to proceed normally, it is necessary to collect various fees and ensure that they are collected in full and on time. In the first half of the year, *** collected property service fees of 79xx yuan; private garden maintenance fees of 5xx yuan; optical fiber usage fees of XX yuan; pre-deposited water fees of 1xx yuan; initial cable TV installation fees of 4xx yuan; initial gas installation fees of 33xx yuan.
3. File management
Files are documents and materials directly formed in property management. Owner’s information, department files, repair orders, and work liaison letters are strictly in accordance with file management regulations. , release slips and other information should be classified and organized more thoroughly to ensure a clear catalog and easy retrieval. The information of residents in each building should be boxed, and the files of each department should be bagged and managed, and the arrangement should be completed on schedule and in detail. Achieve standardized management and formulate and improve the confidentiality system of information. Regularly check the status of files and make sure there are any changes or lack of timely improvements. In the first half of the year, *** received 64 repair reports of various types, and processed 42 release slips and 10 work liaison letters.
IV. Experience and Gains
In the past six months, through hard study and continuous accumulation, I have made great progress in ideological understanding and work ability, and I have become qualified to work in the customer service center. With experience, I can deal with various problems that arise in daily work relatively calmly. In terms of organizational management ability, comprehensive analysis ability, coordination ability and written and verbal expression ability, I have greatly improved after half a year of training, ensuring that For the normal operation of various tasks in this position, one must be able to treat various work tasks with a correct attitude, love one's job, and work hard to implement it in actual work. Actively improve one's own professional qualities, strive for work initiative, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and work quality.
V. Work plan for the second half of the year
1. Further strengthen the daily management of the customer service center, clarify tasks, and ensure that it is rigorous and orderly.
2. Strengthen the learning and improvement of business knowledge, innovate working methods, and improve work efficiency.
3. Based on the actual situation, consider more details, follow the leadership’s intentions, coordinate internal and external relations, and help the leaders solve their problems. Summary of the work of the property management company in the first half of the year 3
The first half of 20xx has passed. Looking back on the first half of the year, with the joint efforts of all employees, the company has basically completed the work plan and business goals for the first half of the year formulated at the end of 2008. The work in the first half of the year is summarized as follows:
1. Operating conditions
Since 20xx, affected by the financial crisis, domestic raw material prices are still growing upwards, and the company is labor-intensive. Of all the operating income of an enterprise, most of it has to pay employees' labor remuneration, and a considerable part is used to pay management fees, taxes and daily maintenance costs. In order to preserve the company's original victory and achieve smooth operation of the company , while ensuring the timely payment of employee wages, payment of social security benefits, the normal operation of all functional departments, and the normal operation of all facilities and equipment, the company's management team and all employees jointly overcome the practical problems of financial constraints and rising energy prices, increase revenue and reduce expenditure, We worked hard to complete the tasks assigned by the Board of Directors in the first half of the year.
2. Human Resources Management
Due to the resignation of the original manager of the XX Management Office and the personnel adjustment of the office, the former deputy manager of the Management Office was promoted to manager, and the staff was promoted to assistant manager; general manager The office originally had one director, and this year there was a new quality management staff member. The purpose is to cultivate the company's existing human resources strength, provide internal employees with promotion opportunities and good career development prospects, and strengthen internal management and external connections. The company can adopt unified standards for all management offices under the original management system and implement them in their work. Guide, inspect, and supervise, and strive to make the entire management work more orderly, so as to maintain the company's good quality;
3. Financial Management
1. Strict contract review procedures, and adopt The department using the contract reviews the contract step by step to ensure that the contract is fair, just, legal and safe.
2. Strict the reimbursement review process and improve financial procedures
3. Conduct monthly fund planning meetings to increase revenue, reduce expenditure, and rationally allocate resources.
4. Strictly manage the entry and exit of warehouses to prevent maintenance companies from cutting corners and cutting materials
4. Do a good job in system construction. In operation and management, experience and lessons should be summed up in a timely manner to further improve the company's original system.
1. XX company has passed ISO9000 quality standard system certification in the past few years. In order to continue to maintain the company's good organizational structure, inherit and carry forward advanced management concepts, and keep pace with the times, the company's existing management model in the first half of the year The 2009 version of the "Employee Handbook" has been revised, and the actual results have been used in work
2. The company implements a monthly work plan, with 48 weekly work inspections by the General Office and 6 night inspections by the Management Office. In the implementation of the work plan, plans that were not completed in the previous month will be rolled into the next month to ensure the continuity and coherence of the planned work
4. The flow of personnel in the company
In the first half of the year, the turnover of personnel was relatively large, and the Metallurgical Management Office was under control in a short period of time. The most prominent ones were 22 new employees in the XX Management Office; 22 people resigned, especially the staff turnover rate in the Security Department reached 94.7% ( 18 new employees and 18 resignations). The company has strengthened its management in this regard. First, it sent the general manager office to conduct on-site training for pacesetters and depot classes in a timely manner so that employees can master the basic skills for taking up the job as soon as possible. Second, it has heart-to-heart conversations with employees to understand their actual difficulties in life, and provide training according to the situation. Provide solutions and promptly purchase induction cookers for the XX Security Department and microwave ovens for company employees guarding the pharmaceutical factory. At present, the flow of employees has been effectively alleviated
5. Training aspects
1. In order to strengthen the company's comprehensive competitiveness, improve the company's overall management level, and adapt to the development of social economy In order to improve the professional knowledge and skills of the company's employees, the company selected some employees to participate in industry expatriate training held by the Construction Department. The trainees have made certain improvements in the property management profession and applied the training results to their work. (Individual employees do not pay attention to dispatch training. If they do not successfully obtain the employment certificate, the company will not bear the training costs)
2. Daily training In view of the actual work of the XX Management Office in the first half of 2009 , a large number of shopping mall customers moved in, and the secondary decoration inspection task was heavy. The company conducted two centralized and unified trainings for personnel from relevant departments. The purpose was to enable new and old employees to learn the relevant laws and regulations at the same time and the management office’s instructions for the secondary decoration. Management regulations, understand the management office's service commitment to customers, better serve customers, safeguard the legitimate interests of the company, and the legitimate rights and interests of owners; *** reviewed the "Employee Handbook" together, and conducted a code of conduct for all employees of the XX Management Office Training;
6. Support and assistance to the management office
1. Implement the department’s training work, supervise and participate in on-site supervision of the department heads of the management office on employees’ etiquette, politeness and operating standards training.
2. When newly promoted staff have insufficient management experience, the company provides strong support, such as secondary water supply testing and external connection. The company mainly coordinates and resolves the company's key customers and affairs.
3. The original site use contracts signed by the management office and the communication company were all free contracts. Since 2009, the company has started to clean up. At present, China Mobile Company, China Unicom Company, and Telecom Company have been charged with using weak current wells and public buildings in buildings. As for the local area, the company has signed a contract and collected site management fees; China Netcom's contract is still being coordinated. In this way, it not only facilitates the orderly management of the management office, provides customers with work convenience, but also increases the company's income.
4. Assist the management office in conducting fire prevention inspections of buildings, shopping malls, and restaurants
5. Assist XX in formulating new order maintenance and management measures and parking management measures for the pharmaceutical factory
7. Corporate culture construction
1. The trade union organizes spring outings for employees to enhance the cohesion of employees, cultivate their sentiments, and promote the spirit of solidarity and mutual assistance among employees.
2 Advocating humanistic care, the company gave cordial greetings and care to employees on Women's Day, Dragon Boat Festival, Children's Day and other festivals, and paid holiday allowances; arranged suitable arrangements for recovering employees Rehabilitation jobs and more.
3. Democratically select quarterly service stars, select and set examples
4. Advocate the good trend of diligence and thrift; promote the spirit of unity, friendship and cohesion among employees, ** *Create a bright future for XX
5. Create a bulletin board to announce company trends to the outside world, instill industry knowledge and legal and regulatory information to employees, and publicize advanced individuals in the company to achieve the purpose of internal and external communication, encourage advanced people, and supervise latecomers.
6. When the scorching heat is approaching, provide employees with heatstroke prevention and cooling medicines.
7. Help employees with practical matters, such as the procedures required by the company for children to enroll in school, the certificates issued by the company for mortgage loans, etc., and provide logistical support services for employees
8. Labor In terms of relationships
The social insurance is adjusted in accordance with the new national standards. Under the personal care and intervention of the company leaders, the interests of employees are protected to the greatest extent and the morale of employees is greatly boosted. Summary of the work of the property management company in the first half of the year 4
In the first half of the year, all employees of the operation department, under the leadership of the property company, strengthened the study of political theory and business knowledge, continued to innovate, and worked hard to complete various tasks. Now they will mainly complete Report on the work, experience and future work plans:
1. Main tasks completed:
1. Completed the bidding of PE pipes for the XXX National Highway water supply pipeline in the eastern new city. This project is the first project in Jinan City to use PE pipes in large quantities, and it has a huge influence. After two months of hard work, the project has been basically completed and has been recognized by the supervisor and Party A, laying a solid foundation for the market promotion of Weixing PE pipelines in Jinan.
2. The bidding for PE pipes for the No. 1 water supply pipeline renovation project was completed. The winning bid for the project was XX. X million yuan, the contract is currently being performed. Because Jingyi Road is located in an urban area, it is difficult to excavate and coordinate with the resident units, so the progress of the project is slow, which may affect our settlement.
3. Completed the bidding for PE pipes for the water supply pipeline of Shandong University’s new school. The winning bid price of the project was XX million yuan, and the contract of XX million yuan has been fulfilled. The project is located in the South Outer Ring Road and is a key project in the city. At present, the experiment has been suppressed and the acceptance has been passed. It is only a little short of the finishing work that will be added later.
4. Completed the warehouse inventory of the asset appraisal property company.
2. Problems and solutions that occurred at work:
1. At the beginning of the work, due to my low business level and lack of experience, in the initial bidding work I couldn’t figure it out and failed repeatedly. What exactly is the problem? Faced with the lessons of many failures, we looked for our own reasons, analyzed project bids, compared with competitors, and found out our shortcomings. In the future work, we must continue to strengthen business learning, improve our own capabilities, enhance the company's market competitiveness, and make the company in an invincible position in future bidding work.
2. Inability to process market information correctly, specifically manifested in:
(1) Lack of ability to grasp market information. In a modern society with highly developed information, information passes by easily. , there is a lot of effective information flowing around us, but we have not grasped it;
(2) Lack of ability to process market information. Effective information relies on grasping, analyzing, processing, and submitting. Although we have timely grasp of information, we often lack how to judge the correctness of the information;
(3) Lack of information exchange causes a lot of effective information to be lost in vain. In future work, effective measures should be taken to give full play to the role of information, strengthen the ability to process information, strengthen communication, and be able to correctly judge the accuracy of information.
3. Lack of planning and lack of safeguards. Specifically, in the Shandong University new school project, due to the lack of understanding of the progress of the project, the failure to prioritize, and the failure to correctly sequence the plans in arranging production, resulting in slow supply; there were no guarantee measures for equipment maintenance, and the machine If it is broken and there are no accessories, it will affect normal construction and cause adverse effects. In future work, communication with owners should be strengthened to help owners analyze drawings, understand project progress, make plans in advance, and make allowance plans for pipe fittings. Strengthen the maintenance of welding equipment and deal with problems in a timely manner without leaving any hidden dangers. For frequently damaged accessories, reserve them in advance and maintain the equipment as soon as possible.
3. Future work plans:
1. Cultivate the market, increase advertising and establish brand awareness.
Jinan is currently engaged in urban construction. The eastern new town, the western university town, the large-scale pipeline network transformation in the city, and the implementation and transformation of branch water supply have brought us unlimited business opportunities. We must do a good job in market research, summarize the experiences and lessons learned from the three projects in the first half of the year, do a good job in return visits to customers, make use of the good performance characteristics of Weixing pipes, appropriately invest in certain advertising, increase corporate visibility, and increase marketing efforts. further promotion.
2. Do a good job in after-sales service, especially emergency repair work. The most fierce competition in the market now is the competition in service. The promotion of a good product is not only good quality, but also comprehensive after-sales service. Many emerging pipes made great noise when they first entered the market, but why did they disappear soon after? It is because the safeguard measures are not in place and the service level cannot be achieved. We must work hard on maintenance, conduct systematic training for personnel, purchase special tools for emergency repairs, and prepare repair pipe fittings to truly ensure that customers have no worries.
3. Analyze competitors, strengthen communication with competitors, and implement cooperative competition.
Currently, our most powerful competitor is 'Sichuan Senpu Pipe Industry'. The company's sales network covers the entire Shandong market and has a huge network of interpersonal relationships. Its sales performance in Jinan is second only to us. Now, in order to compete for market share, both of us have adopted the strategy of lowering prices. If this continues, we will only lose more profits for both parties, which will hurt both parties. In the work in the second half of the year, the relationship between the two parties should be strengthened to improve, complement each other, utilize each other, jointly promote, jointly compete, circulate interests, and share the market.
4. Strengthen communication and cooperation between departments. As an operating department, it should learn more from brother departments, strengthen contact, cooperate with colleagues, and provide good service. In order to achieve the same goal of the property company, all departments should work closely to reduce internal friction, give full play to team spirit, and use collective strength to improve the overall combat capability of the property company.
5. Strengthen learning and internal management, strengthen training, standardize various management systems, and improve personnel quality. Continuously learn professional knowledge and improve professional skills. Continuously improve and standardize various management systems to lay a good foundation for the development of various tasks.
6. Do a good job in safety. Safety is the eternal theme of the enterprise. Adhere to the principle of giving priority to prevention, combining prevention and treatment, strengthening education, and group prevention and group treatment. Through safety education, we will continuously enhance the safety awareness of employees. and self-protection capabilities to create a safe and comfortable working environment for employees. Summary of Property Work in the First Half of the Year 5
Since I was transferred to the Retirement Management Department, after a period of internship, I officially took over Building 8 and Building 9 in January 2012 according to the leadership’s arrangements. Floor-to-floor property services work. As a new employee, I study hard and actively consult with colleagues in order to understand the basic situation and work processes of the unit as soon as possible, master working methods, adapt to the new work environment and job requirements, and try my best to do a good job within the scope of job responsibilities and leadership temporary duties. All the property service tasks assigned are fully committed to serving the residents so that retired comrades can live in peace of mind. The following is a summary of my specific work in the first half of the year:
1. Do your daily work seriously.
1. In accordance with job responsibilities every day, clean the elevator room, check the lighting facilities and environmental sanitation in the building, check the sanitation of the building entrance and garden, and clean up any garbage in a timely manner . After fire protection rectification, fire protection facilities will be included in daily inspections. If problems are found, maintenance personnel will be contacted in a timely manner to deal with them, and relevant records will be kept.
2. For veteran comrades who report problems, patiently receive them, greet them with a smile and serve enthusiastically, understand the situation carefully, explain carefully, keep relevant records, deal with it in a timely manner or report to the department leader, and then Inform veteran comrades on the progress of problem resolution, and do follow-up work such as explanations and return visits.
3. Do a good job in all temporary tasks assigned by the leadership.
2. In the past six months, we have mainly done the following specific work:
1. Do a good job in daily service work in Building 8, conduct patrol inspections, and deal with problems in a timely manner. Over the past six months, ***Replaced a total of 168 light bulbs and tubes in corridors, elevator rooms, singing rooms, and first-floor offices, and repaired and replaced a total of 47 damaged or insensitive voice-activated lamp heads and other switches and ballasts. Maintained and dealt with elevator faults a total of 18 times, and dredged heating pipelines and performed drainage and exhaust operations 26 times.
2. Cooperate with maintenance personnel to maintain public facilities in the public area of ??the base, and replace 46 street light bulbs and 22 lampshades at the base. Replaced 68 lighting tubes in the activity room, repaired socket switches 3 times, cooperated to complete the wiring installation of spotlights on the second floor of the activity room, replaced the lamps 3 times, and hung curtains 5 times. Repaired the water facilities in the public area 6 times, cleared the water 5 times, assisted other departments in moving things and setting up the venue, etc. 12 times in total.
3. Solved and dealt with the problems raised by residents 118 times, mainly including replacing light tubes, repairing lamps, switches and sockets 32 times, replacing faucets and water hoses in residents’ homes. , dealing with water leaks 24 times in total. Others mainly include contacting and assisting in repairing residents' access control systems, handling heating problems, handling TV, computer network, and natural gas water heater failures, helping residents contact and activate broadband or set-top boxes, and helping residents move TVs and miscellaneous items. provided medical supplies and accompanied elderly workers to medical appointments 62 times.
4. Complete the greening work such as plowing the garden, pruning flowers and branches, cleaning garbage in tree pits, applying pesticides, and regularly watering trees and flowers.
5. Carry out safety inspections as arranged and cooperate in completing safety rectifications; cooperate in completing environmental sanitation rectifications; cooperate in the replacement of LED lights in Buildings 8 and 12; cooperate in completing basement cleaning and waste disposal Processing; cooperate to complete summer maintenance and overhaul of heating equipment.
6. Carry out household transcription of water and electricity meters, and establish a base file of water and electricity meters.
7. Do a good job in the basic work of property floor management, establish various basic ledgers, and keep a record of daily inspection records and records of problems reported by residents.
3. Strengthen theoretical study, change concepts, improve personal qualities, and improve service levels.
Since I started working, I have mainly been engaged in technical work. I have not been exposed to the service industry and lack work experience in this area. There is a certain gap between personal qualities and the professional quality requirements of the service industry. Therefore, At work, I consciously strengthen business learning, strengthen my empathy, communication skills, cultivate my meticulous work style, patient and enthusiastic service attitude, continue to work hard at work, and summarize work methods in order to improve service levels and better Good service to old comrades.
4. At work, I found that I lacked awareness of innovation, service initiative was not strong, and my business level and working methods needed to be further improved.
In response to these shortcomings, I think we should strengthen theoretical study in future work, learn advanced experience and concepts in the property service industry, change concepts, improve personal qualities, strengthen business learning, and improve work capabilities and Coordination skills and better resident services. ;