Talent loss is a common problem in clinic management, especially in small and medium-sized clinics, this pain point is particularly prominent, on the one hand, clinic operators complained that they can not find good employees, on the one hand, they do not want to invest energy to cultivate, afraid of "cooked ducks fly".
The specific approach is to establish an effective, cyclical, graded, graded training system within the clinic, for different seniority, different technical characteristics of the staff of the organization, planned for the training and upgrading. Through the internal trainer mechanism and equity dividends and other ways to retain the core staff, and do a good job of the core staff of the job reserve mechanism.
In the process of walking on two legs, we have to take care of their interests as well as their work, life, family, according to medical ethics, customer flow, creation level and other indicators of the implementation of hierarchical management, different levels, different requirements, different treatment, both easy to manage, and the doctor himself did not complain.
2. What about patient loss?
The loss of patients compared to the loss of talent, which has become almost a clichéd topic in clinic management, first of all, we have to find the reasons for the loss of patients, from the potential for patient information cognition, the actual scenario in the choice, the service experience, the brand awareness, tracking service and so on these processes, there is the possibility of patient loss.
In the face of patient loss, to adjust the environment, job training, system strengthening and other practices, from all angles, at all levels to tighten the fence, probably many clinics at the moment the common practice, but the final effect is not satisfactory.
In fact, these are not the root cause of the loss of patients in the clinic, the starting point of management is the interests of the staff to improve the efficiency of the staff, reduce the work pressure on the staff is the focus. If the low efficiency of the staff can not do a good and efficient implementation of the work, go well to meet the patient, even if the short-term effect is only a flash in the pan, is to give up the end. So only satisfied employees, there will be satisfied patients, which will reduce the possibility of patient turnover to a greater extent.
For every 3 percentage point increase in employee satisfaction, customer satisfaction will increase by 5 percentage points.
It is worth emphasizing here that with the explosive growth of patient information, the traditional model of improving operational efficiency through good clinic management is not feasible. This is the only way to help clinic operators improve the efficiency of clinic operations and the level of patient service. The information technology involved in the management of the clinic will certainly operate more efficiently.
XinJiuKang diagnosis and treatment system based on the concept of SaaS development, functional design to small and medium-sized medical enough to daily diagnosis and treatment as a prototype. Applicable to most individual clinics, private hospitals, community health service centers, Chinese medicine museums and other small and medium-sized medical institutions and their product features to ease of use and practicality of the main line.
Small and medium-sized clinics using Xinjukang diagnostic and treatment system can free the hands of health care workers, and greatly enhance the efficiency of health care workers.
Functional design of the clinic's daily diagnosis and treatment business as the core of the closed-loop management, to replace some of the tedious low-value manual work, more than 50% of the doctors spend more than 4 hours a day on average to write medical records. XinJiuKang diagnosis and treatment system supports e-prescribing and patient library management functions to solve the phenomenon of time-consuming and labor-intensive input of electronic medical records in handwritten or conventional medical SaaS systems, which reduces the efficiency of receiving medical consultations.
At the same time, it can also be used to carry out online diagnosis and treatment services by using the Xinjiu Kang diagnosis and treatment APP, whose graphic consultation function can send pictures, text and voice. Patients are required to pay for remote consultation, which avoids the doctor being constantly harassed by patients without any real benefit after the doctor and patient add each other as WeChat friends. At the same time, the paid consultation also urges doctors to take it seriously and work hard to do a good job in medical services, improve the quality of online consultation services, establish a good reputation for themselves in the industry, and lay a good foundation for customer acquisition