1, integrating the whole outpatient and emergency department, inpatient department and medical technology center into one.
① The new building integrates all medical functions and is effectively integrated with the old building, so that patients can complete all medical procedures from registration for medical treatment, examination and treatment, hospitalization surgery and rehabilitation discharge without leaving the building. ② The emergency room in the emergency area is adjacent to the emergency joint clinic, which realizes the joint diagnosis and treatment of internal and external medicine, obstetrics and gynecology, otolaryngology and other disciplines, allowing doctors to ask questions around patients. ③ The networked helicopter three-dimensional ambulance system, critical emergency access system and the mode of "check first and pay later" ensure the efficient operation of the green emergency access. ④ The patient service center is located in the most conspicuous position on the first floor of the outpatient clinic, providing one-stop services such as medical guidance and appointment registration; The "Hospitalization Management Center" realizes the whole process of diagnosis and treatment for all patients entering and leaving the hospital in one stop.
2. Introduce the concept of hierarchical layout, so that patients can queue less and run less.
① Every floor from the second floor to the fifth floor of outpatient service contains complete independent outpatient service elements, including registration fees, waiting for diagnosis and treatment, examination and testing, taking medicine and other functional areas. Patients with more than 1.5 million are dispersed to 3,000 or 4,000 people on each floor, so that patients can complete the whole diagnosis and treatment activities on each floor, and the congestion and ineffective movement of patients can be minimized. (2) All diagnosis and treatment activities adopt barcode scanning. After scanning the barcode, the patient can wait for the doctor's call, check and get the report service. ③ There are 62 elevators in the whole building, and there are more than 40 elevators in the emergency area alone, ensuring that there is a step every 20 meters. (4) The emergency aisle is 9 meters wide, and the battery car with free service stops at the sign. ⑤ There are nearly 100 self-service machines, so that patients can get "cabinet service" without queuing.
3, airport boarding mode, so that patients can find the right way.
The outpatient registration form lists the specific floor, consultation area, consultation room and attending doctor in detail. As soon as you get the registration form, it is like getting the boarding pass, which indicates that the patient's consultation process has begun. After seeing a doctor, the one-stop guide bar code given by the doctor becomes the passport and guide card for patients to check and take medicine, helping patients to embark on a "one-way street".
4. Carefully design the signs so that patients can easily find their way.
The new hospital building is an open building with nine entrances and exits. How to make the patients from various entrances and exits find their destination quickly, the identification system is particularly important. It took the hospital a year and a half to elaborate an accurate and all-round identification system to ensure that you can look up, down and sideways. Building plans and regional distribution maps can be seen everywhere, so that patients can clearly know their position in every corner.
5. Warm and intimate private facilities make patients safer and more comfortable.
(1) clearly distinguish between waiting for a doctor and seeing a doctor, and ensure that a doctor, a patient, a consulting room, all consulting rooms and functional examination rooms have curtains to protect privacy. Equipped with more than 200 senior nurses to strengthen medical guidance services. ② Barrier-free facilities emphasize every detail, and there is no "sill" in the whole building, so that patients do not feel any bumps; There are 82 barrier-free toilets and boiling water rooms in the outpatient and emergency areas, which can provide boiled water and direct drinking water at any time. In the past five years, 62 piano playing volunteers have played more than 40,000 piano pieces in the piano hall of the hospital, soothing their pain with music. ④ More than 4,200 green seats and free wireless network are provided to make patients wait more calmly. Landscape design allows patients to enjoy more sunshine, greening and ventilation.
6. Equipped with modern information equipment to make diagnosis and treatment safer and more efficient. ① The biochemical analysis assembly line of modern laboratory realizes rapid inspection and self-help report retrieval. The institute introduced the first biochemical inspection and analysis pipeline with the fastest speed and the largest online sample storage capacity in Asia, covering the whole analysis process from sample management to online centrifugation, from high-speed processing to large-capacity online storage, comprehensively improving the laboratory workflow, minimizing human intervention and errors, realizing point-to-point monitoring of the whole process of sample analysis, and greatly improving the timeliness and accuracy of test results reporting. Samples are transmitted through the automatic specimen transmission system, and patients can print the test results on the self-service test report printer on each floor of the clinic. ② Internationalized, standardized and digital endoscopic disinfection is highly responsible for patients. The hospital introduced the most advanced cleaning and disinfection equipment for gastroscope and enteroscope in the world, strictly controlled the disinfection time and intensity through informationization and digitalization, and accurately recorded the information of doctors, nurses, patients and cleaning and disinfection personnel of each endoscope and the disinfection process. This kind of disinfection equipment can't be charged, but it shows that the hospital is highly responsible for patients and ensures the quality and safety of medical care. (3) Modern hospital computer information center provides guarantee for all work. The realization of various modern medical processes depends on the support of a powerful information platform. In the new building, a 10 gigabit intra-hospital network system has been established, which provides a high-speed information superhighway in the hospital for medical staff and closely connects outpatient service, hospitalization, imaging, examination, inspection, distance teaching and other medical activities.