Who understands OA and CRM, the difference between OA and CRM, ERP, MIS, are what

OA is to refer to office automation, software and hardware are included.OA equipment is office automation equipment; if you refer to the software, the more accurate title is the collaborative office software. Document approval, process signing, notices, announcements, document management and so on belong to the management of OA software. Others such as personnel management, administrative management, asset management, customer management, etc., can be integrated into the OA system. CRM refers to customer relationship management system. Because all companies have business to manage, there are customers to manage. The main content is customer information management, customer contact management, customer order management, related to expand the application to the call center, mail management, fax management and so on. Both software boundaries are not very clear. The two are can contain each other, can also be independent of each other.ERP refers to enterprise resource management system, that is, production planning management; ERP should contain OA and CRM system functions; MIS generally refers to Microsoft. If you want to understand more specific, you can visit the cloud brain ERP forum.