After collecting the insurance premium, an insurance company shall conduct investment management and make investment commensurate with its liabilities. And any investment has a preset investment period based on insurance and premium income, and the length of the investment period corresponds to the expected income. The discount of the investment market caused by the insurance company's early withdrawal of funds from the capital market or money market will also be borne by the customers who surrender. Surrender is a headache for insurance companies and agents. What is more troublesome is that insurance companies usually deduct a valuable surrender money from the surrender money returned to the insured. Customers are generally dissatisfied with this, and even think that insurance companies are commercial frauds, and take it out on more innocent insurance agents. At this time, if the agent can't give a "why" to explain the reason for collecting the refund premium, it is likely to make the agent pay a huge price and destroy the friendly relationship established between customers.
Generally speaking, low-risk policyholders/insured persons are more likely to surrender their insurance. When the low-risk policyholder/insured withdraws, the overall risk level of the remaining policyholder/insured will rise, which means that the insurance company may face the risk of making ends meet. Therefore, insurance companies should charge some fees to the insured who breaks the contract to make a living. In order to minimize the possible negative impact of surrender, agents should work from several aspects. Take advantage of the hesitation period. Domestic insurance companies set a hesitation period of about 10 days for customers to sign contracts. Once the customer goes back on his word within 10 days after signing the contract, the insurance company will give a full refund without charging a refund. When the agent facilitates the signing of the contract, he should clearly inform the insured of such hesitation clauses, so as to be aware of them. Before signing the contract, patiently explain to the customer the above eight factors for the insurance company to collect the surrender money, so that the customer feels that the insurance company is honest and well documented; Let customers realize that "blind surrender" is more undesirable than "blind insurance".