Solution: The ID card information does not match the face, so it must match. If the ID card is not mine or a relative's, change it to mine first. In short, make sure it matches the face.
The matching of ID card information and face suggests this, so there is no way but to find manual customer service. When the customer service solves it, because there are many problems with manual recognition, the solution speed is still relatively fast. Your face recognition will be cancelled directly in a day or two, and you can log in normally. However, after the subsequent face recognition is launched nationwide, there should be player verification.
Extended data:
Players should fill in their own names and ID numbers when recognizing faces, and you can only recognize faces after passing the real-name registration system. Even if the face recognition is consistent with the identity information, the game can be played normally.
Face recognition cannot be cancelled. This is actually not a health system, but a certification before the health system. The health system is divided into three parts: 12 years old, 13 years old to minors and adults. According to the real name information filled in by the player, you can see which health system is included. In the past, real-name authentication was enough, but now real-name authentication and face authentication are carried out together.
Players can also refuse face recognition, but the refusal will be directly included in the health system of 12 years old and below, which means that you can't play games from 9: 00 to 8: 00 the next day.
At present, face recognition is only expected once, so you can find an adult friend to authenticate it to ensure the real name information and face pair. If face recognition will be verified irregularly in the future, players had better use their own information.
However, there is a problem. Some players can't pass when writing new identity information, because each player only has 10 real-name opportunities, so try not to exceed 10 times. If it exceeds, they can only seek new opportunities from customer service.