The CCTV 3. 15 party is a brand program of CCTV, and it is a public welfare party to protect consumers' rights and interests broadcast by CCTV and state government departments every March 15 night. 199 1 has been held continuously for 26 years since it was launched in March. Since its launch, the party has exposed countless scams, traps and shady scenes, safeguarded fairness and justice and defended the rights and interests of consumers.
As a brand column closely related to people's livelihood, CCTV 3. 15 party has been committed to promoting the value pursuit of building the rule of law and safeguarding rights according to law. It advocates that under the sunshine of the rule of law, consumers should safeguard their legitimate rights and interests with dignity, operators should participate in the competition honestly and faithfully, and regulators should abide by the law and strictly enforce the law, faithfully maintain the market economic order, and ensure the life and consumption safety of ordinary people.
With the increasing exposure and influence of the 3. 15 party, it has become a defender of norms and an umbrella for the people from an ordinary news column. It has awakened consumers' awareness of rights protection, standardized the market order, and indirectly promoted the continuous improvement of relevant laws and regulations in China. Today, 3. 15 has changed from a simple number to a synonym for safeguarding consumer rights.
First, strengthen supervision, so that consumers' awareness of protecting their rights and interests in consumption is further strengthened.
In the past, consumers encountered too much resistance on the road to rights protection, and sometimes they were rejected and often could not choose. With the increasing exposure of CCTV's 3. 15 party and the popularization of Consumer Protection Law, consumers' awareness of rights protection has been awakened, and consumers have begun to defend their consumer rights with legal weapons.
According to the Consultation and Analysis of Consumer Complaints and Reports released by China Consumers Association 20 123 15, the 20 123 15 network * * * accepted 7,777,600 consumer appeals, up 2.6% year-on-year. * * * Accepted consumer complaints 129. 1 1 10,000 pieces, up1.1%year-on-year, and the number of complaints ranked first since the Twelfth Five-Year Plan. Recovered economic losses of 654.38+0.86 billion yuan for consumers, up 2654.38+0.8% year-on-year, up 8 percentage points over the same period of last year (Figure 2).
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This shows that with the in-depth implementation of the new consumer law and the introduction and implementation of relevant supporting laws and regulations, consumers' awareness of rights protection has been further improved.
Second, giving play to the media's public opinion-oriented role will force enterprises to improve their quality.
All along, the enterprises and products exposed at the 3. 15 party will become the focus of social attention. The problems involved also extend from the initial product quality, false propaganda, fraud and food safety to information security, network security and other fields closely related to people's lives. The products involved gradually spread from the initial "three no products" to the products of well-known brands, and even many star enterprises were exposed one after another. Under the pressure of strong media and public opinion, the exposed enterprises have to improve the quality of products and services and earnestly safeguard the interests that consumers deserve.
20 1 1 The exposed clenbuterol incident caused Shuanghui's share price to fall. After more than a month of suspension, it failed to cushion the blow caused by exposure and fell for two consecutive days after resumption of trading. Affected by this, Shuanghui Company had to strengthen the source control of the public and implement six decisions to improve food safety, such as "pig head inspection and batch inspection of raw and auxiliary materials", to ensure food safety.
20 15 The virtual callers of China Mobile and China Unicom were exposed, which seriously violated the legitimate rights and interests of consumers. The two major operators also conducted a thorough investigation and rectification overnight, and rectified the problems found, effectively protecting the interests of consumers.
On March 16, the party concerned reported that the take-away platform "Hungry" had food safety hazards on the platform, and all the eight restaurants involved were offline within 1 hour after the relevant programs were broadcast, and the person in charge of merchant review was dealt with. At the same time of power rectification, it also indicated that corresponding measures will be introduced to further ensure food safety.
Third, in the past four years, we have paid full attention to network information security.
This year's 3. 15 party, information security has once again become the focus, and security issues such as virus QR code, malicious mobile phone charging trap and WiFi vulnerability have been exposed one after another. The CCTV 3. 15 party continued to pay attention to the security of mobile phones and network information for four consecutive years. On the one hand, due to the endless loopholes, fraud methods are more secretive and diverse, and it is hard to prevent. On the other hand, information security has become an industry trend and even a challenge for all mankind.
From March 20 13 15 CCTV focused on secure online shopping, to 20 14 exposed suspected loopholes in online banking payment, to 20 15 exposed password-free WiFi traps in public places, and then to this year's virus QR code, malicious mobile phone charging traps and WIFI loopholes. The continuous exposure of information security issues has also prompted related technology companies and network information companies to strengthen the security protection measures for consumer information, so that information security can be further effectively protected.
Fourth, pay attention to food safety and ensure people's health.
Food safety is also the focus of the annual 3. 15 party. Food is the most important thing for people, and food safety is the top priority. We cannot attach too much importance to food safety. From "Clenbuterol" incident to "poisoned milk powder"; Food safety hazards caused by selling expired meat products to the "Hungry" takeaway platform. Food safety is related to all fields of food production and people's life and health. 3. After the exposure of the15 party, the relevant departments should take effective measures to deal with unsafe food and effectively protect the food safety of the people.
Five, improve and standardize the legal system related to the vital interests of consumers.
3. 15 party also promoted the implementation of laws related to consumer rights and interests to a certain extent, which made the Law on the Protection of Consumer Rights and Interests more deeply rooted in people's hearts and enabled ordinary consumers to protect themselves with legal weapons. In the past 26 years, the CCTV 3. 15 party not only exposed the livelihood issues that many consumers are concerned about, but also witnessed the process of gradually standardizing the consumer market and continuously improving the legal system in China.
1996, 17-year-old girl Jia Guoyu's face was disfigured by the explosion of a cassette oven, which was reported at the party on March 15, 2005. A year later, the Haidian District People's Court ruled that the responsible party * * * compensated Jia Guoyu for 270,000 yuan, including 65,438+10,000 yuan for mental damages, which was the first case in China to realize mental compensation.
1998, MLM activities were exposed at the party on March 15, and in April of the same year, the State Council issued a notice prohibiting MLM from operating activities.
On March, 2007, Kloc-0/5 Party reported a kind of slimming tea called Zangmi brand oil. Slimming tea uses celebrities to endorse advertisements, changes the contents of advertising approval without authorization, and exaggerates the product effect. Two years later, the "Food Safety Law" promulgated by the state clearly stipulates that celebrity endorsements of food advertisements will be jointly and severally liable.
In 2008 and 2009, 3. 15 party investigated and dealt with mass spam messages and personal privacy leaks for two consecutive years. Spam SMS senders not only have the names and mobile phone numbers of more than 200 million users in China, but also have information such as the occupation, address, income and even consumption habits of mobile phone users, which poses a great threat to personal information security. On February 28th, 2009, the National People's Congress put the act of selling or illegally providing citizens' personal information into the category of criminal punishment.
March 20 12 15, the parties concerned continued to pay attention to the safety of personal information, revealing that Luo Wei Deng Bai had purchased huge amounts of personal information and sold it again. In June of the same year 165438+ 10, the case of Luowei Deng Bai trading information was opened, and five defendants were sentenced to bear criminal responsibility together with the company. The case of Lao Dunba illegally obtaining citizens' personal information has become the most influential case in this field in China since the promulgation and implementation of the Seventh Amendment to the Criminal Law.
3. 15 It has been 26 years since the party. 3. 15 party allows consumers to witness the defense line built by rules and systems for the consumption environment. Witnessed the change and promotion of healthy gene injection into consumer ecology; I also felt the power of the March 15 action.
In the just-concluded government work reports of the National People's Congress and the National People's Congress, it is also pointed out that it is necessary to conform to the trend of consumption upgrading, break down policy obstacles, optimize the consumption environment and safeguard consumers' rights and interests. We have reason to believe that with the efforts made by the whole society for consumers' rights and interests, and with the further improvement of the laws related to the protection of consumers' rights and interests in China, our consumption environment and space will be further upgraded and improved, and we will certainly bring tangible rights and interests protection to the people.
Tips for consumer rights protection:
1. When consumers buy or use goods, their legitimate rights and interests are damaged. How can they claim compensation?
You can claim compensation from the seller. Where the seller's compensation is the responsibility of the producer or other seller, the seller has the right to recover from the producer or other seller.
Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.
2. What evidence should consumers keep when buying goods?
A: Consumers must ask for proof of consumption after purchasing goods and spending. Evidence of consumption includes four aspects: invoice, warranty card, certificate of conformity and product description. In this regard, consumers must ask for it and keep it properly.
3. In the process of safeguarding rights, it is necessary to make claims in a reasonable and orderly manner according to law, that is, to solve the consumption problem. It is not appropriate to take drastic measures to safeguard rights, which will have a certain impact on one's life and society.
4, consumers should enjoy the rights:
(1) Security right. Specifically, it includes two aspects: one is the right to personal safety, and the other is the right to property safety.
(2) The right to know the truth. Consumers have the right to know the real situation of the goods they buy or use or the services they receive.
(3) the right to choose independently. Consumers have the right to choose their own goods or services.
(4) the right to fair trade. It refers to the right of consumers to obtain quality assurance, reasonable price and correct measurement when purchasing goods or receiving services.
(five) the right to claim compensation according to law, the right to consult and the right to form an association according to law.
(6) Maintain the right to dignity. It refers to the right of consumers to have their personal dignity and national customs respected when purchasing goods or receiving services.
(7) Supervision and criticism. China is a socialist market economy country, and consumers are not only the main body of the market, but also the masters of the country and society.