Complete quality management control process
1。 QCC: quality assurance circle. Including IQC, IPQC, FQC, OQC, QA, QE, TQC, etc.
2。 IQC: incoming material quality inspection. After the material demand order is issued, the enterprise will accept the products provided by the supplier. IQC is established on this basis, and its function is to ensure the benign material inventory of enterprises. According to the different material inspection standards of enterprises, the number of people in this department will be different. You can set up classes, groups and classes, or you can determine a single class (full inspection and random inspection).
3。 IPQC/PQC: process inspection. After material acceptance, some products will have quality problems due to batch sampling and storage in the reservoir area, so it is required to determine the quality of the first product when the product goes online. The role of PQC is to confirm the first product and standardize and supervise the quality during batch production. Thereby improving the yield of finished products and reducing the cost.
4。 FQC: This is a comprehensive unit. It is called incoming inspection, also called final inspection (process). After the production is completed, the products flow out of the assembly line, that is, they are packaged and put into storage. In this process, FQC will conduct a comprehensive quality inspection of products, including packaging, performance and appearance. Ensure that the performance, appearance and packaging of the purchased goods are good and meet the requirements. According to the needs of customers and production control, full inspection and packaging can be set up. To put it bluntly, it is a group of production personnel engaged in packaging inspection and warehousing after quality training, which belongs to the off-line process. It can also be completed by the production unit, and FQC carries out random inspection and warehousing.
5。 QA: Quality Assurance Engineer. This is a job description, it should be said that it is the quality assurance team. Is a unit within the company, responsible for improving the investigation of customer complaints, proposing process optimization programs and improving product quality.
6。 QE: Quality Customer Complaint Handling Engineer. This is a unit that interprets, processes and coordinates external quality, and it is a unit that directly coordinates, interprets and coordinates with the business side and the client side. Including system document control, 8-day reply to customer complaints, program document formulation, etc.
7. Total quality management. It is a new management concept, and it is a new concept to put quality in the fields of cost and delivery. On the original basis, more fields are required, thus improving the reputation of the enterprise and controlling the quality more comprehensively.