Business operators who deliberately delay or refuse consumers' demands for redoing, repairing, returning goods, replacing goods, making up the quantity of goods, refunding payment for goods and services or compensating for losses shall bear relevant civil liabilities and be punished in accordance with other relevant laws.
Where an operator sells goods by internet, television, telephone or mail order, consumers have the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:
1, customized by consumers;
2. Fresh and perishable;
3. Digital products such as audio-visual products and computer software downloaded or unpacked by consumers online;
4. Deliver newspapers and periodicals.
Consumers' associations shall perform the following public welfare duties:
1, provide consumers with consumption information and consulting services, improve consumers' ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
2. Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights;
3 to participate in the supervision and inspection of goods and services by the relevant administrative departments;
4, the legitimate rights and interests of consumers, to reflect the relevant departments, inquiries, suggestions;
5, accept consumer complaints, and investigate and mediate complaints;
6. If the complaint involves the quality of goods and services, a qualified appraiser may be entrusted for appraisal, and the appraiser shall inform the appraiser of his opinions;
7. Support the injured consumers to file a lawsuit against acts that harm the legitimate rights and interests of consumers or file a lawsuit in accordance with this Law;
8. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media.
Legal basis: Article 10 of the Consumer Protection Law.
Fair trade right: consumers have the right to fair trade.
When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.