Guide:
You can combine what you have learned in this unit with your actual work and think about the whole recruitment and hiring process.
Related questions:
(1) Suppose two members of your team leave for personal reasons. What are their jobs like? Does the recruitment plan need to be reported to the personnel department f 1 immediately?
(2) Suppose the manager in charge tells you that she can't guarantee that the two people who leave will be replaced by new employees. Because the company needs to reduce staff at present, it is certain to reduce staff, either in your team or in other teams. In this case, what information can you give her to help her decide whether your team needs to be re-recruited?
(3) Try to prepare a job description for the vacant position. The statement of work shall include the following contents:
The main purpose of this work is:
The main task of this work;
Scope of work.
(4) Next, please prepare the personnel manual. You can use the qualification-based method to formulate personnel specifications, or you can list basic abilities and priority abilities.
(5) According to the personnel norms you have formulated, list the questions to be asked in the interview. Remember, you need to find evidence to prove that the candidate is qualified for the job.
(6) Then, plan the inauguration process of new team members in the first week. The plan should include what they will do, when they will do it and who will participate.
(7) Next, make your action plan, which will monitor the work of the new team members in the first three months to ensure that they can adapt to the work as soon as possible. Remember, you need to review regularly to make sure everything goes according to plan.
(8) Hold a performance management meeting within 3 months. At the meeting, you can set performance goals, listen to feedback and discuss the needs for further development.
(9) You need to prepare a memorandum, which can include:
How often do you talk to team members?
How to check the training effect?
When will you improve your team members' goals?
Whether to let other team members play the role of mentoring partners.
Summary:
This big assignment can help you think about all the problems in the whole recruitment process with your own working environment as the background, and guide new employees to take up their posts. This practice will help you master the methods of recruiting new employees, guiding new employees to join the job and retaining useful talents, and effectively improve the corresponding skills.
A: Personal recruitment plan
First, the current situation investigation
There is a problem: two employees in this department have offered to leave.
Disposal: To evaluate the overall demand of this department, the following work needs to be done:
1. Understand the work intensity of this department;
2. Problems in maintaining work efficiency and service level;
3. Whether it is necessary to implement shift system to maintain the existing work efficiency;
Through the above analysis, it is found that the position cannot be vacant. Considering that the human resources department needs to reduce the staffing, it is prepared to apply for only one employee.
Time: 10—— 15 days
Second, the preparation work before recruitment
Apply to the human resources management department immediately, and then collect all kinds of information related to the position through comprehensive position analysis, establish the position description, and draft the personnel description of the position, assist the human resources department to draw up the recruitment advertisement and attract the right candidates.
Third, recruitment.
Through the screening of employee resumes and interests, the final candidate for the interview is selected.
Fourth, the interview
1. Preparation before interview:
Determine the type of interview;
Determine the interviewer;
Determine the time and place of the interview;
Systematic interview outline;
2. Conduct an interview, rate the interviewers and screen them one by one.
3. Summary of interview results
4. Decide who to recruit
V. Weekly Work Plan for New Employees (Inauguration Ceremony for New Employees)
1. Be familiar with the work of the company.
2. Introduce related work and contact the cooperation department.
3. Wages and treatment
4. Work rules
5. Prepare relevant documents and materials.
Examination of intransitive verbs during probation period (new employee 1-3 months)
According to the probation evaluation form of the Human Resources Department, the new employees will be evaluated in all aspects. Those who pass the examination will continue to be employed, and a contract will be signed. Those who fail the examination will be dismissed.
Seven, team cooperation memorandum:
1. Whether the work assessment of new employees during the probation period of working with the team has achieved the expected results, that is, whether employees can adapt to team work and promote the smooth progress of team work. If the effect is not good during this period, check and find out the root cause of the problem and formulate corresponding measures.
2. According to the work performance of the first three months, make the work plan for the next stage, train the team members with corresponding knowledge and skills, and make all preparations for achieving the expected results, or make a work plan for everyone in the team, requiring the completion of the proportion and performance reward and punishment system to arouse the enthusiasm of the team.
3. Evaluate the feedback and the next work plan.
Allocation of resources and operations management 2
Guide:
If your team has not yet made a cost budget, please use the following table to make a budget. You just need to fill in the budget item (you can adjust it to suit your actual budget title), and then list the main forecasts you have made.
If you have prepared the team budget, you only need to list the main forecast content, and the rest is to review the budget. Highlight those budget items that are easy to cause differences and put forward feasible measures to reduce the frequency of differences.
Cost budget audit table
Month123456789101112 total.
Motivation of business activities
Direct business cost
Wage cost
equipment
other charges
Summary:
Cost budgeting is a skill that team leaders must master, which needs to be learned in practice and constantly improved.
leave out
Resource and Operation Management Task 3
Guide:
This task consists of the following two parts:
The first part is a thorough health and safety investigation of the scope of your work;
The second part completed the following action plan aimed at improving health and safety in the workplace.
Part I Scope of Work of Health and Safety Investigation
Use the table below to conduct a comprehensive health and safety survey on the working mode you are responsible for.
The first column identifies the main issues: employee procedures, factory buildings, equipment, materials and substances, and plans.
The second column explains these problems, such as poor cooperation, ignoring health and safety issues, improper equipment maintenance and so on.
What are the health and safety problems in the work scope and what measures should be taken?
The third column shows what has been done, especially what your character can do.
Summary:
When you finish the report, submit it to your supervisor for review. You need to prove that every suggestion about increasing income and reducing costs is correct. By doing this big homework, you can improve some aspects of your enterprise resource management and improve your ability to manage resources at the same time.
A: Refer to the answer.
What are the health and safety problems in the work scope and what measures should be taken?
Stair handrails shall be intact and free from looseness. Please ask the logistics department to repair them.
Flammable materials are stored safely. Flammables are exposed and stored separately.
Front-line workers need to wear hats to prevent accidents, such as falling heavy objects and breaking their heads. Everyone should be equipped with a helmet.
The lights in the corridor and stairs are normal, but the lights in the corridor and stairs are broken. Let the logistics repair them as soon as possible.
It is too hot in summer to reduce the work efficiency of workers. Equipped with fan or air conditioner to cool down.
Installation of pollution purification equipment for environmental pollution in waste gas emission operation area
Influence of stability of equipment performance on workers' life safety. The failure of production equipment is harmful to the health of employees, and the equipment is regularly overhauled and maintained.
Part II Health and Safety Action Plan
Complete the following action plan to improve health and safety in the workplace, including what you can do. What you talk to others so that you can implement the action plan.
Explain your findings and action plan to relevant personnel in the organization (including the production line manager), solicit opinions, and implement your action plan after approval.
Adjust your action plan and let things go as planned.
Summary:
Through large-scale operation, identify health and safety hazards at work and form a series of action plans. By implementing this action plan, you can further ensure health and safety at work.
The work to be completed, the resources needed, the people who helped me and the starting time of the help method.
The logistics department repairs stair handrails and lighting.
Employee's safety helmet
It's too hot to cool down
Exhaust gas pollution requires the installation of two pollution purification equipment.
100 safety helmet
Twenty exhaust fans and six air conditioners.
A set of equipment in the logistics department, procurement
Office procurement
Office procurement and installation
Office procurement, equipment installation for 2 days.
2 days
7 days
20-25 days
Resource and Operation Management Task 4
Guide:
Here, you should combine the information in all the previous exercises and make a plan to improve resource management according to your work field.
Review what you have learned, review your current methods of managing resources from the perspective of planning, organization and control, and identify all areas that need improvement. Draft a feasible improvement report and ask your superior manager to have a look. Use the form below to help you complete this report.
Resource management improvement report
Where improvement is needed, suggestions for improvement.
Resource planning demand forecast
Make a resource plan
Coordinate resource requirements
Select suppliers
Resource organization procurement process
stock control
dispatch
Scheduling method
Resource control inventory control
Maintenance facilities
environmental control
Resource performance control
Record keeping
Summary:
When you finish the report, submit it to your supervisor for review. You need to prove that every suggestion about increasing income and reducing costs is correct. By doing this big homework, you can improve some aspects of your enterprise resource management and improve your ability to manage resources at the same time.
Reference answer
Where improvement is needed, suggestions for improvement.
Resource planning demand forecasting uses trend analysis method.
Make resource plan and adopt equal output plan.
The best way to coordinate resource requirements and focus on cost-effectiveness
Selecting suppliers determines the criteria for selecting suppliers.
No matter who is responsible for the procurement process of the resource organization, the order will be explained in detail by the company.
Inventory management often trains employees-manual operation and the use of mechanical equipment.
Arrange the work schedule.
The scheduling method uses the automatic scheduling method.
Resource Monitoring Inventory Control classifies inventory according to its value and purpose.
Due to preventive maintenance, maintenance facilities can maximize the service life of equipment.
Environmental control to reduce material waste
Resource performance controls the time required to accelerate supply.
Record keeping provides evidence for the signed agreement.
Summary: When you finish the report and submit it to your supervisor for review, you need to prove that every suggestion about increasing income and reducing costs is correct. By doing this big homework, you can improve some aspects of resource management in your organization, and at the same time put forward your own ability to manage resources.
The fourth unit resource allocation includes four chapters, namely, the core position of resource management, resource management plan, organizational resources and resource control. This assignment is mainly combined with the key contents of each chapter.
Chapter 13 introduces the basic concept of resources, their position in operation, types, main resources and auxiliary resources. From the analysis of management process, resource management is divided into three important parts: planning, organization and monitoring. At the end of this chapter, I learned about the finiteness of resources in the use process.
The supplier selection described in Chapter 14 is also necessary for this operation.
Chapter 15 must master the procurement process, inventory management methods and scheduling technology.
Chapter 16 includes inventory control, maintenance facilities, environmental control, resource performance control and record keeping.
After finishing their homework, students put forward their own resource management scheme according to their own work practice. It should be noted that not everything is required, but what you think should be paid attention to in your current resource management plan, which should be described and analyzed emphatically.
Resource and Operation Management Task 5
Guide:
This unit mainly introduces the content of quality management. Now, put all the knowledge and information together and think about the quality management problems involved in your actual work.
This task consists of the following two parts:
Review, summarize and summarize the methods and measures adopted in each chapter of this unit;
Complete the quality improvement action plan.
first part
List the methods and measures used in each chapter of this unit, which are divided into the following categories: quality standards, customer needs, problem-solving techniques, performance indicators, quality improvement strategies, etc.
Summary of methods and measures
Methods and measures to improve their respective categories
Chapter 17 Quality and Quality Management
Chapter 18 Quality Orientation-Customer Demand
Chapter 19 Quality and Operation
Chapter 20 Quality Improvement Strategy
A: summary of methods and measures
Methods and measures to improve chapter categories
Chapter 17 quality and quality management quality standards set some challenging goals and authorize individuals to strive to achieve health and safety or environmental systems.
Chapter 18 Quality Orientation-Customer Demand Customer demand regards caring for customers as a part of employees' work objectives and sets standards for caring for customers.
Chapter 19: quality and operation, problem solving methods and product information development. Time required to develop new products-new service products-service scope Machine failure, update time
Chapter 20 Quality improvement strategy Quality improvement employees at all levels should participate.
Encourage employees' morale, eliminate the boring complex at work, and encourage employees to realize the pride of personal suggestions or opinions.
the second part
From the methods and measures you listed, choose four or five that you think can be reasonably implemented and responsible in your own work.
If possible, complete the following quality improvement action plan.
Quality improvement action plan
Where are the methods and measures of numbering improvement applied? Required resources (manpower and material resources) and completion time (year, month).
1
2
three
four
five
six
seven
Remember to report the implementation to the competent manager regularly.
Summary:
After study and practice, if it proves to be successful and some improvements have been made, we can go back to the quality improvement action plan and try to make more improvements.
Quality improvement action plan
Where are the methods and measures of numbering improvement applied? Required resources (manpower and material resources) and completion time (year, month).
1 safety supervisor in the health and safety inspection building, promotional picture of fire hydrant, June 2007.
2 product information development R&D department scientific and technical personnel information computer 5438+0 June 2007
3 machine failure, machine maintenance personnel and machinery and equipment in the production workshop in June 2007
4. Encourage staff morale. Suggestions from internal leaders, employees and employees in June 2007
five
In June 2007, we strengthened the improvement of health and safety inspection. The person in charge of safety is responsible for the use and storage of the fire hydrant, and posters and pictures are posted in the building to ensure the health and safety of the unit. In June, the mechanic repaired the company's machinery and equipment, which eliminated the hidden danger of production and ensured the normal production. In order to boost the morale of employees and eliminate the boring complex in work, we accepted many rationalization suggestions from employees. Various forms of corporate culture activities have been carried out. The science and technology of our unit is organizing the development of product information to provide customers with active and advanced services, which is expected to be completed in early 12.
Resource and operation management homework 6
Guide:
In this exercise, you will write a project summary report for your own project. Review your project and see how it is going. Can be analyzed and summarized according to the following points:
Have you reached the final result? If not, what are the reasons?
How do you get along with project stakeholders? How do you treat them? What's the conflict between you?
How is the use of resources? What about the use of templates, tools, methods and other technical means introduced in this unit? What's the problem? How did you handle it?
Use the report structure in Chapter 26 to write a summary, summarizing the progress of the project, including your suggestions for future project work. You can also use your company's report style as a model.
Summary:
Submit your report to your project sponsor and other stakeholders. Don't forget to save your project documents, including your reports and feedback, so that others can use them conveniently and help their projects.
A: Omit.
Allocation of resources and operations management 7
Guide:
The big homework is an important part of this unit, and you will sort out what you have learned in this unit through it. This big assignment requires you to make a detailed decision-making plan to solve a major problem you face in your work.
Question:
1. Which important problem are you going to solve? Or do you have to make any big decisions?
A: The problem of customer service needs to be solved.
2. How will you handle your problem and make a decision? Remember to use the four-step method.
(1) Step 1: Identify the problem.
What kind of question is it? People problem or workflow problem?
What's your goal?
What methods will you use to help yourself solve this problem?
A: People's problems. The goal is to improve the customer satisfaction rate to over 98%. Methods: Increase the intensity of rewards and punishments.
(2) Step 2: Seek a solution.
Do you have any plans worth trying now?
What methods will you use to help yourself find a solution to the problem?
A: Urge employees to improve service quality, contractor. Methods: Brainstorming.
(3) Step 3: Make a decision
Which scheme do you think is the most feasible at present?
What methods will you use to help yourself make up your mind?
Answer: On-site service, contracted to people. Cost-benefit analysis method is adopted.
(4) Step 4: Implementation and evaluation
What is the most likely thing to succeed in the implementation stage?
What methods will you use to help yourself implement and evaluate decisions?
A: The customer accepted it. Clever method
3. When you reach Step 3 (Make a Decision) and make a decision, please complete the following table to help you make and implement the decision.
What needs to be done, what resources are needed, who can help me, how to help, and when to finish.
Determine the work plan
Make a progress plan
Assign tasks, manpower, funds and time.
Manpower, funds, time
Superior leaders of manpower, funds and equipment
Team members
Investigation of superior leadership organization
Hand in the work progress plan
Workload of analysts in February 2007 +65438
5 June 2007 to 5 February 2007
5 June 2007 to 5 February 2007
Now, review the whole process of your problem solving and decision making, and answer the following questions:
(1) Step 1: Identify the problem.
What do you think is your understanding of this problem afterwards?
Did the goals you set play a guiding role in the whole process?
What is the effect of the selected method?
A: I can understand. The goal played a guiding role. The selected method is more suitable.
(2) Step 2: Seek a solution.
Do you have any improvements to the possible solutions? In what ways? Why?
What is the effect of the selected method?
Answer: According to the method selected in the original scheme, the task can be basically completed.
(3) Step 3: Make a decision
What decision have you made? Is it easy to achieve? Have you changed your mind? Why?
What effect does your method have?
A: Increase rewards and punishments. The selected scheme is more suitable.
(4) Step 4: Implementation and evaluation
What problems have occurred in the implementation of the Decision? Did you make the right decision? Did you use the backup plan?
What is the effect of the selected method?
A: There are no problems in the implementation process. Make the right decision. No backup plan is used. The selected scheme has a good effect.
Summary: Through this big assignment, we have a systematic grasp of the four-step method, and at the same time, we have mastered and applied some methods and skills of solving problems and making decisions described in this unit, further consolidating our knowledge.
Resource and Operation Management Task 8
Guide:
Please analyze, plan, implement and check the changes that affect your team. In the exercises from Chapter 30 to the end of Chapter 32 of this unit, you may have finished some work, which can be used as a reference for big homework.
After completing the study of this book, you will find that you need to update your thoughts from time to time to consider future problems. This can also show that in the process of leadership transition, it needs to be considered repeatedly.
1. Determine the purpose of the change (refer to the corresponding content in Article 32 as a whole);
Answer: Determine the purpose of the change: Incorporate this system into the local area network.
2. Analyze the various forces that affect the change (see Chapter 32 for the corresponding content);
A: Among them, the motivation: the telephone conversation time is shortened, and everyone can get the latest information. The president is very interested in this idea, which makes the operator's job easier and the customer can get a reply faster.
Resistance: It takes time to establish the necessary training system, and operators object. These people like to use the operation manual on paper and need someone to check whether the system is updated. The delivery department is too busy to register information online. So it needs manpower and funds.
3. Anticipate people's reaction to the change and make plans to help them adapt to the change (see chapter 3 1);
A: No matter whether team leaders have a positive or negative attitude towards change, they may go through several stages in the face of change. When people refuse to announce changes, they will say that they will be constrained in a short time, especially for unexpected top-down changes.
With the gradual understanding of change, people began to question their initial reaction, and their confidence in refusing began to decline, but there was still a complex of inhibition.
After the suppression complex of anger and blame is overcome, people will still have fear, become sensitive and irritable, often blame others, and their self-confidence will be further weakened.
After a long period of acceptance, most people finally began to accept the change and their self-confidence was enhanced.
At this stage of exploration and integration, people began to explore and implement changes.
4. Various aspects of plan change (see Chapter 32 for corresponding contents);
A: The effective way to make the change go smoothly is to divide the change into the following three stages, which are applicable to organizations, teams and individuals respectively.
The thawed way of doing things becomes a new method, and then the new method is frozen.
5. Implement changes;
A: Leadership style: Negotiate and consider other people's ideas before making a decision. Scope of application, understand people's reaction to the goal of change, collect information, listen to opinions and get solutions to problems before making decisions.
6. Check the change process (see Chapter 32 for corresponding contents).
A: What needs to be done when implementing the change.
Summary:
This big assignment requires you to use the content taught in this unit to comprehensively plan the changes your team will make. In the process of planning, we need to think about how to analyze the reaction of the members involved in the change and analyze the various influencing forces encountered by the change. Based on these, you can prepare for future changes, and you can also improve your ability to lead changes accordingly.