1. Go to Settings-More Settings-Applications-All-Find qq and click to enter the information interface-try to clear the data.
2. Try to restart the phone.
3. Please try to upgrade the software version of qq or change the download resources so as to download, install and use it again.
4. If the mobile phone system is not the latest, try to upgrade the mobile phone to the latest version. You can go to Settings-More Settings-System Upgrade-Check the update immediately, download the upgrade package according to the prompt, click Check Installation, and the phone will restart and automatically enter the upgrade mode.