Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Thirty-first people's governments at all levels should strengthen leadership, organize, coordinate and urge the relevant administrative departments to do a good job in protecting the legitimate rights and interests of consumers and perform their duties of protecting the legitimate rights and interests of consumers. People's governments at all levels should strengthen supervision, prevent the occurrence of acts that endanger the personal and property safety of consumers, and promptly stop acts that endanger the personal and property safety of consumers.
Article 32 The administrative departments for industry and commerce of the people's governments at all levels and other relevant administrative departments shall, in accordance with the provisions of laws and regulations, take measures within their respective functions and duties to protect the legitimate rights and interests of consumers. The relevant administrative departments shall listen to the opinions of consumers, consumer associations and other organizations on the trading behavior of operators and the quality of goods and services, and promptly investigate and deal with them.