In general, you can download the health card to the photo album. You can try to choose a place with a good network environment, or choose a transportation network to try. If it still doesn't work, you can choose to restart your phone or clean up your photo album to make room for your phone's memory. Also pay attention to how to save the download, which may be saved in a folder on your mobile phone. There are two ways to save the health card to the photo album, one is to download it in the APP, and the other is to save it to the photo album with the screenshot function of the mobile phone.