Accelerate the establishment and improvement of the appointment diagnosis and treatment system;
1, hospitals above the second level should generally establish an appointment system to provide outpatient appointments, hospitalization appointments and elective surgery appointments, of which appointments by time are accurate to 30 minutes. Hospitals that carry out daytime surgery should provide appointments for daytime surgery.
2 tertiary hospitals should also provide centralized appointments for examination and outpatient treatment. Hospitals should constantly optimize the process of making appointment for diagnosis and treatment, avoid the repeated queuing caused by the second appointment of outpatient service, and shorten the waiting time in the hospital after the appointment. Strengthen the management of outpatient number sources, promote the registration and appointment in real-name registration system, promote the technical upgrading, and avoid the situation of "network number upside down". Conditional medical institutions should explore making an appointment to provide extended services such as parking and picking up cars.
3. Encourage hospitals above the second level to establish outpatient and inpatient service centers, integrate various functions of patient service, provide patients with one-stop services such as appointment, triage, settlement and follow-up, and gradually establish online patient service centers.
Innovate construction and improve the smart hospital system;
Summarize the practice of hospital informatization construction, establish a "trinity" smart hospital system of medical treatment, service and management, further play the important role of information technology in modern hospital construction and management, continuously improve the modernization level of hospital governance, form an online and offline integrated modern hospital service and management model, and provide patients with better, more efficient, safer and more intimate medical services.
1. Take the construction of "smart service" as the starting point to further enhance the patient's medical experience. According to the actual medical needs of patients, promote the deep integration of information technology and medical services, and provide patients with personalized and intelligent services covering the whole process before, during and after diagnosis.
2. Take "electronic medical record" as the core, and further consolidate the information foundation of smart medical care. Further promote the hospital information construction with electronic medical records as the core, and comprehensively improve the intelligent level of clinical diagnosis and treatment.
3. Take the construction of "intelligent management" as a means to further improve the refined level of hospital management. The interconnection and real-time supervision of hospital internal information systems are realized by using information technologies such as Internet and Internet of Things. Establish a diagnosis and treatment information database to provide big data support for medical quality control, medical technology management, diagnosis and treatment behavior norms, rational drug use evaluation, service process optimization, service efficiency improvement, and medical resource management.
Vigorously promote the development of Internet diagnosis and treatment and Internet hospitals;
Accelerate the establishment of an Internet medical service supervision platform, give priority to the construction of a platform with supervision and service functions, speed up access to Internet diagnosis and treatment and Internet hospitals according to laws and regulations, and promote the healthy, rapid and high-quality development of Internet diagnosis and treatment services and Internet hospitals. It is necessary to further improve the construction of telemedicine system, improve the utilization rate of telemedicine services, promote the normalization of telemedicine services, and give full play to the positive role of telemedicine services in sinking medical resources and facilitating people to seek medical treatment nearby.
All hospitals should further build and improve the hospital Internet platform, give full play to the advantages of Internet diagnosis and treatment and Internet hospitals such as high efficiency, convenience and personalization, open up online and offline services, carry out online follow-up of some common diseases and chronic diseases, actively cooperate with social forces to carry out drug distribution and other services, continuously enrich the connotation of online services, meet people's medical needs, ease the pressure of offline diagnosis and treatment, and create favorable conditions for epidemic prevention and control and improve people's medical experience.
Job requirements:
1, strengthen organizational leadership.
2. Stick to the safety bottom line.
3. Do a good job in summing up publicity.
During the epidemic in COVID-19, the construction of smart hospitals and Internet hospitals and the improvement of medical services such as making appointments for diagnosis and treatment played an active role in coping with the epidemic and meeting people's medical needs. In order to continuously consolidate the achievements of epidemic prevention and control, improve the level of medical services, accelerate the new mode of online and offline integrated medical services, continuously enhance the people's sense of access to medical treatment, further establish and improve the appointment diagnosis and treatment system, and strengthen the construction of smart hospitals.