(2) Effective communication: Effective communication requires listening and expression skills.
Learn to be an active listener and interact with the speaker to show that you understand each other.
Active listening includes: (1) staring at each other, listening honestly and patiently, not interrupting or interrupting easily, not rushing to explain and express one's views, and not rushing to deny or draw conclusions. (2) Nod your head and respond in the form of uh-huh, I understand, yes, yes or other. (3) Ask questions when necessary to clarify the key points, or summarize them after a paragraph, such as: "What do you mean …?"
Practice expressing your ideas logically, systematically and methodically. Speak softly and don't feel impatient.
(3) Self-righteousness: Self-righteousness means not flinching, bravely defending one's rights and expressing one's needs and desires without feeling depressed or angry. Listen first, and then you can express your opinions and ideas, such as: "I see what you mean, but have you ever thought about …?"
To be opinionated is to agree that you have different views from others, because everyone is an independent individual and should have their own ideas. This is normal. Besides, we need tolerance and compromise, and we can stand our ground without threatening others.
(d) Conflict resolution skills: facing and dealing with problems. Find a solution that can achieve "win-win", but both people need to be prepared to "give up" in order to get what they want.
Although anger is always regarded as a negative emotion, if properly expressed and used, it can be transformed into a driving force of life, inspiring us to achieve our goals, helping us express stress and tension, and even promoting social fairness and justice. But the premise is to use anger correctly, and never do anything that hurts others or destroys things.