An extremely busy and fulfilling year is coming to an end. After a year of hard work, we can finally say that we have made more progress in our continuous growth. It's time to settle down and write a year-end summary. Don't think that the year-end summary can be handled casually. This is an opportunity to show your expressive ability. The following is my year-end summary of 202 1 dentists. Welcome to read the collection.
The dentist's year-end summary 1 xx is the first year of our outpatient service. With the correct leadership and strong support of Longwan District Health Bureau and the joint efforts of all staff, our hospital has actively implemented the spirit of the regional bureau document, continuously increased infrastructure construction, and comprehensively improved the quality of medical care and service, and achieved certain results in all work. Looking back on the past year,
First, pay attention to equipment investment and vigorously improve service capabilities.
Xx year is the "year of opening" and "year of development" of our college. Under the leadership of the board of directors of our institute, in order to "establish a brand, occupy the market and take root" in Tianhe Town and its surrounding towns, we adhere to the perspective of "high starting point, high standard and high taste" and the concept of "occupy the market, lay the foundation and operate at cost": First, vigorously strengthen. Second, adhering to the humanized standard, carefully planning and decorating the clinic, and setting up "three rooms and two districts" in our hospital. The three rooms are specialized consulting room, orthodontic room and comprehensive treatment room respectively, and the second area is two leisure waiting areas, one is mainly TV and the other is mainly newspapers and periodicals, so as to meet the waiting needs of different groups of people and let the masses enjoy medical services in a comfortable and elegant environment as much as possible.
Second, pay attention to quality management and put an end to cross-infection.
Our aim is "medical safety is no small matter, patients' interests are no small matter, and defects can be avoided", and medical quality management is our lifeline. First, a leading group for special medical safety management was set up, headed by Dean Wang Zhongfu, who was directly responsible for all medical safety work in the hospital. Second, strictly implement the management standards of oral infection in Zhejiang Province, introduce an efficient mobile phone disinfection system, and at the same time vigorously strengthen the cleaning, disinfection, sterilization and medical waste recycling of medical devices to effectively eliminate cross-infection and ensure medical safety; Third, painless medical treatment, in order to reduce pain, we insist on using imported ultra-fine needles and imported blue anesthetics, with careful and meticulous operation, combined with detailed treatment plans, weigh the advantages and disadvantages of each plan, formulate the best treatment plan, and take the initiative to obtain the informed consent of patients in advance at each step; Fourth, affordable medical care. We are constantly increasing medical expenses, improving medical quality and investment in advanced equipment. We strictly implement and charge fees lower than those of non-profit medical institutions of the Provincial Price Bureau, which directly benefit the masses at the most affordable price and win unanimous praise from the masses.
Third, pay attention to the connotation of service and establish a good reputation.
"Serving and establishing a good reputation" is our goal. In the daily outpatient service, we always adhere to the concept of "people-oriented" and constantly improve the quality of service. First, carry out the service mode of "smile and say hello, take the initiative to say hello, ask for responsibility first and give it away after discharge", and change "I want to serve" into "I want to serve"; Second, strictly implement the five-tone activity, that is, "answer questions when you have questions, ask questions when you send them, explain when you don't understand, and apologize when you are dissatisfied"; Third, make an appointment for the clinic. In order to save patients' waiting time, we have opened an online appointment service and a telephone hotline to facilitate everyone to see a doctor. As long as patients receive the first examination and treatment in our hospital, they can make an appointment for the next one according to their own convenience. Fourth, constantly improve the management of outpatient website to facilitate the majority of patients to inquire about oral health information and understand all kinds of information and doctor-patient communication in our hospital; Fifth, always pay attention to the cleanliness, elegance and comfort of the consulting room environment, keep the windows bright and quiet, and provide free tea for patients and their families waiting for treatment.
Fourth, pay attention to contributing to society and actively carry out social welfare activities.
According to the characteristics of our hospital and the needs of the masses, we constantly unite and organize employees to participate in social welfare undertakings, and give full play to angels in white's humanitarian spirit of saving lives: First, we set up a youth volunteer service team to participate in community health services in the form of organization; The second is to carry out the activity of "attaching importance to belated love and send warm", regularly organize excellent medical personnel to the elderly palaces and apartments in various villages to conduct oral health examinations for the majority of the elderly, and give away oral medical drugs for free; Third, organize young volunteers to go deep into the countryside and go door to door, providing free visits, follow-up activities, oral health education and giving away oral health products; Fourth, actively participate in the "one-day charity donation" activity and donate nearly 3,000 yuan to Wenchuan earthquake compatriots on various occasions; Fifth, actively carry out "Love Teeth Day" activities. On September 20th this year, we organized 12 medical staff to carry out a free clinic with the theme of paying attention to the oral health of middle-aged and elderly people. People come to the site for oral examination and blood pressure measurement. During the activity, we * * * presented medicines and vouchers to the elderly over 50 years old, totaling more than 50,000 yuan, and distributed oral publicity materials 10000.
In short, looking back on the work in the past year, we can see that there have been new progress in all work bases, new measures and new breakthroughs in the situation. At the same time, we are also clearly aware that there are still many shortcomings in our work. In the new year, we will work harder, forge ahead, be pragmatic and make new contributions to the construction of our hospital.
Over the past year, with the support and help of hospital leaders and colleagues in various departments of the hospital, stomatologists have been proactive, constantly emancipating their minds, renewing their concepts, establishing a high sense of professionalism and responsibility, focusing on the nature of stomatology and the work of the hospital center, strict management, seeking truth and being pragmatic, and working hard. They have achieved good results in medical ethics, medical quality, grassroots construction, and gained success and joy.
By the end of xx in xx, the total number of outpatient treatment was completed, among which the number of group purchases exceeded xx, and the online evaluation was high, ranking first in online rating. Before reporting my personal work, I would like to thank the leaders of the hospital for their personal trust and support, and point out my work goals and directions. I am grateful to my colleagues in various departments of the hospital for their cooperation and help in my work, which makes me feel extremely excited in such a big family full of vitality and vitality. The work in xx years is summarized as follows:
First, adhere to the construction of party style and improve personal medical ethics and service quality.
1, correct thinking and attitude.
Ideologically, I have always been consistent with the requirements of the party's style of work. As a doctor coming out of the military camp, I always maintain a rigorous working attitude, closely focus on the hospital's century-old spring dream, the business philosophy of "honesty and benefiting the people", obey the leadership, unite my colleagues, love their jobs and be dedicated, and always put patient safety and medical safety first as my ultimate goal.
It's really good for the patient to say yes.
The construction of medical ethics is truly implemented in patient service. Through the group buying websites such as Meituan, the number of patients in our department has exceeded xx in the past xx years, and the cumulative number of patients has exceeded xx. Customers received rave reviews. Meituan scored as high as xx (out of 5), ranking first in website sales and evaluation.
3. Implemented the "Huimin" action.
An X-year-old patient in Duke Xincun has been suffering from diabetes for many years and has worn false teeth. I went to many dental clinics because my dentures were broken, but they were not repaired. The patient came to my clinic, listened carefully to the patient's complaint requirements and details, and thought that the denture could be repaired, so it was repaired. This alone saved nearly a thousand dollars for patients. In order to reduce the financial burden of patients, patients are very grateful and become stomatology.
Second, strive to improve the professional level of medical staff.
1, actively learn oral professional knowledge.
This year's work is smooth and orderly. In the spare time, organize the department personnel to actively learn relevant professional knowledge and improve their professional level. For xx years, I taught X interns, and took some time every day to read the basic professional knowledge of relevant textbooks and discuss the pathological practice of diseases. In practice, I carefully explained the matters needing attention in the process of technical operation, and also paid attention to the practice of interns' basic technical operation. After the internship, interns can operate independently and skillfully, enriching clinical experience.
2. Encourage and support applicants to take the adult education examination.
Xx years to participate in adult education to continue learning, passed the subject examination, and further improved their academic qualifications.
3. Go out to study and improve your business ability.
In order to keep up with the pace and rhythm of social development and expand the business scope of stomatology, consumers' demand for beautiful teeth is increasing. In order to better meet the needs of people around us, we have planned to go out to study, and the main content of our study is tooth cosmetic restoration. After study and practice, I can skillfully implement the operation of aesthetic tooth restoration technology for oral patients who come to our hospital for treatment in spring.
Third, increase medical equipment and improve medical competitiveness.
In order to improve the medical quality and meet the growing medical needs in people's areas, after many investigations and comparisons, a comprehensive dental chair was added according to the needs of stomatology. It has greatly promoted the improvement of the level of diagnosis and treatment, and brought good social and economic benefits into play.
Fourth, improve the medical environment and improve the quality of service.
In xx years, the outpatient department of our hospital further beautified the interior decoration and made unified publicity service signs to ensure that patients were correctly guided to understand and see a doctor in time; The internal structure of the house has also been further improved, and the roof decoration in the house has made the medical environment more beautiful; Under the condition of tight funds, with the enthusiastic help of hospital leaders and colleagues, the department installed heating facilities, which greatly improved the quality of medical environment, facilitated patients who came to see a doctor in winter, prolonged the waiting time for medical treatment and improved the quality of medical service.
Fifth, strengthen doctor-patient communication and build a harmonious doctor-patient relationship.
1. Add or modify the informed consent.
In order to respect patients' right to know and choose, according to the relevant national laws and regulations, combined with the actual situation of the hospital, various informed consent forms such as Informed Consent Form were added or revised in xx, fully respecting patients' right to know, consent and choose, informing patients in detail about disease diagnosis, treatment, medication, risks and expenses, and earnestly safeguarding patients' health rights and interests.
2. Further improve the communication system between doctors and patients.
Firmly establish the service concept of "patient-centered", actively strengthen communication with patients in easy-to-understand language, patiently explain or explain the illness to patients, listen to patients' opinions, and actively improve their work to satisfy patients who come to our hospital.
Sixth, increase publicity and participate in volunteer diagnosis and treatment teams.
In order to expand the influence of the hospital on the surrounding people, we actively participated in the "cool summer, movies to the countryside" free clinic activities organized by the hospital. During the activity, we enthusiastically explained the precautions and details about teeth for patients who came to consult, and assisted doctors in measuring blood pressure.
Xx is a year of development. Under the system of market economy, I will strengthen my study, improve my own quality, be proactive, pursue the eternal vitality of the department with the sense of hardship, self-survival and pioneering spirit, and seize the opportunity to create the market. I will combine my soaring ambition with a rigorous and sustainable attitude, strive for self-improvement, turn the pressure of survival and development into the driving force for improving and improving services, strengthen service concepts, awareness and actions, and provide quality services. In the future work, I will carry forward my achievements, overcome my shortcomings, unite my colleagues with full work enthusiasm, forge ahead, overcome difficulties and do my best for the development of the hospital!
Year-end summary of dentist. Adhere to the construction of professional ethics and constantly improve the quality of service.
1. Strengthen ideological education.
Improving the medical ethics quality of employees through the combination of universal education and key education, positive education and negative exposure, regular education and special education, theoretical education and solving practical problems, the medical ethics quality of employees has been continuously improved. This year, more than 2,000 ideological and political studies were conducted in various departments, which laid a solid theoretical foundation for the moral construction of departments.
3. Establish and improve the supervision network.
By distributing questionnaires to patients, inviting social obligation supervisors to assist departments to carry out professional ethics construction, and distributing multiple questionnaires, the construction of medical ethics has been truly implemented and the satisfaction rate has been achieved. * * * received a letter of commendation from the patient this year.
3. Implement the "two openness" and enhance transparency.
Strictly implement the system of listing service and doctor-patient contact book stipulated by the hospital, check the contact book regularly, give a timely reply to the opinions and suggestions put forward by patients, and always accept the supervision of the masses, which is well received by patients.
4. Implement and improve the system and strengthen management.
Strictly implement the Prohibition of Health Technicians and Several Provisions on Professional Ethics Construction of xxx Health System (eight requirements and ten prohibitions) issued by the management center, actively respond to hospital activities without holidays, and ensure that no illegal and disciplinary phenomena such as accepting red envelopes occur throughout the year.
Second, adhere to rejuvenating the country through science and education and constantly improve the quality of medical care.
Establishment of quality control network.
Under the leadership of the hospital quality control team, the outpatient department formulates and implements the quality control plan of the department. Regularly use class meetings to organize employees to discuss and evaluate the management system and medical defects, put forward rectification opinions, formulate rectification measures and implement them. The outpatient department has strengthened the responsibility system of the first-time doctor, and the outpatient doctor can make a reasonable examination according to the needs of the disease, use drugs rationally, and carefully write the outpatient medical records. Strive to provide convenient and efficient medical services for patients; Reasonable scheduling, equipped with sufficient medical force; Formulating the medical treatment process and hanging it in an eye-catching position has achieved the purpose of simplifying medical treatment procedures and shortening waiting time, which greatly facilitates patients.
Strive to improve the professional quality of medical staff.
(1) Organize medical staff to arrange business study every two weeks. Teaching by department directors or senior doctors, combined with the characteristics of departments, to carry out case discussion of integrating theory with practice, learn from each other, and implement the system of "two notes", that is, lecture notes and self-study notes, which are checked and assessed once every quarter. The average number of employees' notes in xx years is more than words.
(2) recommend the business backbone to the hospital for further study in a planned way. This year, the out-patient department * * * sent staff to go out for further study, strictly implemented the knowledge sharing system stipulated by the hospital, and extensively communicated with colleagues on the new knowledge, new theories and new progress learned from going out.
(3) Encourage and support employees in this department to apply for various adult education. This year, two people got their undergraduate degrees. At present, the outpatient personnel structure includes college students, junior college students, intermediate experts, senior people, intermediate people, assistants and staff-level people.
(4) Encourage employees to sum up clinical experience and actively write academic papers. In 2000, the outpatient department published papers in provincial journals and achieved various results in the community. It has played a positive role in improving the overall quality of employees.
3. Accelerate the renewal of medical equipment and improve medical competitiveness.
In order to improve the medical quality and meet the growing medical needs of the people, with the strong support of the hospital, the outpatient department has newly purchased advanced medical equipment with a value of more than 10,000 yuan, such as pre-vacuum pressure steam sterilizer, ultrasonic cleaner, sterilization bag packaging machine, ultrasonic sandblasting cleaner, microcomputer root canal measuring instrument, computer rehabilitation therapeutic instrument, universal therapeutic instrument and fetal heart monitor, which greatly promoted the improvement of diagnosis and treatment level and brought good social and economic benefits.
4. Strengthen foreign technical cooperation.
Out-patient department xxx actively introduced "xxxx" to carry out joint medical management, that is, using experts from superior hospitals to carry out new technologies and projects in our hospital. Dentistry has carried out orthodontics and restoration, and its business income has doubled compared with last year. The sleep center carried out the surgical treatment of children xxx, which improved the influence of the hospital and achieved good economic and social benefits.
Three, adhere to the grassroots culture, and constantly improve the cohesion of workers.
The outpatient department always regards the construction of grass-roots culture as a bridge and link to improve the cohesion of employees. Actively organize employees to participate in various activities in the hospital, and carry out heart-to-heart talk activities to solve practical difficulties for employees. In xx years, he participated in more than 10,000 community and hospital activities, and one person won the title of Top Ten Singers in the selection of Top Ten Singers in the community. In the community calligraphy and painting competition, he won a third prize and a second prize. In daily work, the outpatient department pays attention to the details of employees' lives and work, and distributes hand oil, hot treasure, glue sticks, soap boxes and other items to the department with self-raised funds. Carry out more than 10,000 people-to-people heart-to-heart talks, so that employees will take the hospital as their home and be willing to communicate with organizations when they encounter difficulties and troubles. The humanity of management has enhanced the cohesion and centripetal force of employees. Everyone wants to be in one place and used in one place, so that all the work of outpatient service can be implemented smoothly.
Specific indicators:
1. Carry out the "Fourth Five-Year Plan" activities and formulate the "Fourth Five-Year Plan" measures, and the coverage rate of the three prevention measures will reach. No major public security incidents occurred.
4. The incidence of medical accidents and medical disputes, no fire, electric shock, civil appliances, traffic and other safety accidents.
3. The implementation rate of the hospital internal management system, and whether there is any responsibility phenomenon that affects the hospital assessment score.
4. Hospital infection rate, the implementation rate of one person, one needle, one tube, one use and one sterilization.
Four. Existing problems and deficiencies
The main reason is that how to strengthen the construction of hospital culture under the new situation still needs our research and practice.
The responsibility and sense of responsibility of medical staff need to be further strengthened, and their ideas need to be further improved.
3. Lack of competitiveness, medical quality needs to be further improved, and the construction of talent team needs to be accelerated.
Five, xx years of work ideas.
1. Grasp management, strengthen study and improve their own quality.
Department heads are the leaders of employees. First of all, we should strengthen our own study, improve our own quality, implement our responsibilities and rights, and truly have rules to follow and laws to follow, so as to create a new situation in outpatient service.
Grasp the strategy, expand business and create medical characteristics.
Formulate scientific strategic development goals and strive to increase business income. All staff and workers should devote their energy to paying close attention to medical services and strive for an operating profit of over 10,000 yuan. This requires us to pay attention to internal management and external image, strive to improve the service level, improve the quality of medical work, strengthen personnel training, improve the quality of talent teams, develop key departments, focus on building specialties such as stomatology, obstetrics and gynecology, physical therapy and rehabilitation, and use key departments to promote the development of other departments, expand business projects, and hire authoritative experts and professors to sit in the clinic.
3. Grasp the competition, stimulate the competition mechanism and deepen the reform of the distribution system.
Actively explore new modes of distribution system reform and strive to improve work efficiency. In xx, the outpatient department will fully implement rewarding the superior and punishing the inferior, with the responsibility assigned to departments and the task indicators assigned to individuals. Income is directly related to salary, bonus, medical quality and medical ethics. Widen the bonus gap, completely change the situation that people are overstaffed, do things in collusion with others, completely break the status quo of eating the same pot, achieve interlocking, fair competition, reward the excellent and punish the bad, truly embody the distribution principle of more work and more work, and make every effort to effectively mobilize the enthusiasm of cadres and workers.
4. Grasp the management of cadres, improve the management mechanism, and promote personnel training.
Strengthen the efforts of "passing, helping and guiding" young doctors, encourage them to take various adult exams and self-taught exams, and promote a good atmosphere for learning air in hospitals.
5. Pay attention to medical quality and promote medical safety.
The outpatient department will continue to strengthen quality control. Strictly implement the writing standards of medical documents, give economic penalties to those who refuse to change their education, and implement clear rewards and punishments. Strengthen medical safety management and eliminate all hidden dangers that are not conducive to medical safety.
6. Pay attention to the construction of a clean government, correct morality, and implement the construction of medical ethics.
In the new year, we should turn the pressure of survival and development into the driving force to improve and improve service, and adhere to the concept that quality is life, medical ethics is capital, and reputation is benefit. Without quality service, there is no quality job. We should always abide by the belief that the function of the hospital is to respect patients, try our best to treat patients well and provide good services. First of all, we should do a good job in "post-illness care" and strive to "do good things" in serving patients. It is necessary to strengthen the service attitude and put an end to all incidents of playing with attitude and quarreling with patients; Impose certain financial penalties on violators and try to create a relaxed medical environment for patients. In terms of clean government, we will continue to implement the ten principles of service commitment, strictly control unhealthy practices in the purchase and sale of drugs, such as ordering commission, inviting people to eat and have fun, taking advantage of their positions to ask for red envelopes and gifts, and strictly implement the ten prohibitions on medical ethics of medical staff.
Stomatologist's year-end summary 4 From September of 1, 20XX, he continued to work as the chief resident of stomatology. Over the past year, with the care and support of the hospital medical quality management department and the leaders of stomatology, I have faithfully performed the duties of chief resident, strived to improve my own business and comprehensive quality, and made certain achievements in clinical, teaching and scientific research. Now I report as follows:
First, continue to establish and improve various rules and regulations to effectively protect medical care and patient safety.
Patient safety and medical safety are the lifeline of hospital survival and the ultimate goal pursued by patients and doctors. How to ensure the safety of patients is a topic of concern to every medical worker and every hospital administrator. Managing patient safety and ensuring patient safety to a certain extent is also the expected goal. In the final analysis, ensuring patient safety still depends on system construction. The School of Stomatology in our hospital has just been established, and many systems need to be improved. During his tenure as chief resident, he assisted department leaders in formulating various systems.
Two, actively participate in the construction and publicity work of stomatological medical college (Department).
I love stomatology and actively participate in various milestones of stomatology in our hospital, such as the establishment of stomatology college, the evaluation of master's degree in stomatology, the application for doctoral degree, and the undertaking of skills examination for oral practitioners in Guangzhou. In the master's evaluation, I work overtime all night to write articles, assist in sorting out materials, contact judges and other specific trivial work; In the skill examination for oral practitioners, I served as an examiner, strictly implemented the examination standards, and successfully completed the examination task. Stomatology in our hospital has just been established for one year, and many colleagues still don't understand it. The branches of stomatology are becoming more and more detailed, and the division of labor among clinical departments of stomatology is becoming more and more specialized. The knowledge of stomatology needs to be popularized, and hospitalization is always a bridge to contact all departments and a propagandist of all departments. Actively write manuscripts at ordinary times, summarize the new technologies and new businesses developed by the department in time, and publish several briefings in Quality Management Briefing and Southern Briefing.
Participate in coordinating the production of leaflets of this department. Different departments of stomatology, such as endodontics, oral and maxillofacial surgery, prosthodontics, orthodontics, children's dentistry, oral mucosal diseases, etc. Select the most common diseases in our department 1-2 to make leaflets to popularize oral medicine knowledge. Consciously collect, save and sort out clinical data, and often take photos and leave messages in person when encountering typical cases. Especially before and after surgery, images, pathological and surgical photos of typical cases should be collected. All the patients I manage independently will keep all the information. According to the different classification, name and hospitalization date of diseases, different indexes are established, which is beneficial to retrieval. Typical cases are made into CDs and kept separately. The collection, collation and classification of clinical data is a systematic and complex project. I often sacrifice weekends and holidays to sort out information, hoping to make my own contribution to the construction and accumulation of stomatology in our hospital. On the eve of July 1st this year, he was recommended as "Excellent party member" by the Stomatological Branch of Southern Hospital.
Third, participate in various operations in oral wards and emergency and consultation work in oral medicine.
There are currently 26 beds in the stomatological ward. The wards in our department are divided into three groups: tumor group, trauma group and salivary gland group. I participated in almost all the operations in three groups. As an assistant in the tumor group, as any two assistants in the other two groups. Different surgeons have different styles, high intensity and a lot of operation opportunities, which greatly improve my professional ability and surgical skills. With the training and care of three professors in the ward, I have been able to independently complete various conventional small and medium-sized operations, and the operation is becoming more and more standardized and skilled. Emergency and consultation are the main tasks of every resident. Like the residents in my brother's department, I always arrive in time for emergency consultation, actively deal with patients with doctors in related departments and participate in the first aid of critically ill patients. There are many busy nights, many patients turning the corner, many thrilling memories and many vivid memories. It is this kind of effort that won the honor for the chief resident and saved the lives of patients. At the same time, consulting with relevant departments and cooperating with residents have broadened my knowledge and broadened my horizons.
Four, oral and maxillofacial surgery teaching and teaching work
Our department undertakes the teaching tasks of stomatology and various professional courses of stomatology department of the whole school. At the same time, there are still many interns, rotation doctors and new doctors who need training. I participated in the clinical teaching and teaching of oral and maxillofacial surgery, such as teaching oral and maxillofacial infection for the department of preventive medicine; Explain the medical record writing norms and medical core system for undergraduate interns of Jinan University; Explain the routine and basic theoretical knowledge of oral and maxillofacial surgery to residents and nurses many times; Participate in the formulation of clinical course plan of oral and maxillofacial surgery in stomatology.
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