The survey found that some second-hand trading platforms were suspected of acquiescing in selling fake goods, publishing pirated online courses, pirated audio and video, vulgar cartoons, empty bottles of brand-name products, and even diverting pornographic transactions. At the same time, some platform sellers publish advertisements for one-page hype. Announce Lao Lai? Upload personal information, handle false certificates, sell electronic cigarettes, medicines, etc. Reason; There are also some luxury trading platforms with problems such as compulsory trading, vague rules and high resale commission, which are suspected of infringing consumers' fair trading rights and trading autonomy.
To this end, Jiangsu Consumer Protection Committee conducted a collective and open online interview on the 12 second-hand trading platform involved in the investigation.
In the interview, Lu Xichun, deputy director and secretary-general of Jiangsu Consumer Protection Committee, pointed out that the second-hand trading platform cannot become an extra-legal place and cannot be allowed to grow wildly. Lu Xichun hopes that enterprises, as the first person responsible for consumer rights protection, will actively participate in the formulation of industry standards, strengthen platform responsibilities, comprehensively check user access, information release, transaction security, after-sales protection and dispute resolution, improve access thresholds, implement real-name authentication, and strengthen the review of sellers' qualifications.
During the interview, the participating companies made positive statements. 58 Tongcheng Platform said that after receiving the investigation from Jiangsu Consumer Protection Committee, it will immediately carry out self-examination, rectification, cleaning and large-scale mopping, delete illegal information removed from the shelves, and add keywords to prohibited fonts. The platform will gradually strengthen the intensity and technical means of reviewing pictures, strengthen the efficiency of customer service in handling complaints, and better protect the legitimate rights and interests of consumers. At the same time, platforms such as pollen, red bolling and idle fish have also expressed positive improvement.
Jiangsu Consumer Protection Committee said that it will inform the society of the rectification in due course. At the same time, the industry standard "Description and Requirements of Basic Information of Second-hand Goods Online Trading" will be jointly formulated with China Second-hand Goods Association, which is currently being drafted.